I want to first admit this was my fault for having my username and password saved in my browser on my phone. You open up 5dimes.eu and it automatically fills in the username and password. It also fills in the password on the confirm screen. I had a few friends over and we were talking about the Olympics. They wanted to see the odds on the Tennis matches so I threw him my phone. After about ten minutes, I noticed he was laughing. He bet a $340 parlay on Federer/S Williams to win. I was pissed because number 1. I have no interest in watching that. 2. He had no right to do that. So I quickly contacted 5dimes about 20 minutes after the bet was placed and let them know what happened. Mind you, the matches don't even start until tomorrow morning. Well they didn't care at all. I understand I shouldn't have had that information on my phone but they wouldn't even cancel the bet especially since it hasn't even happened yet?? It's not like I'm waiting to see if it won then complain....WTF?? Here's the chat and I'll let you guys decide if this was fair or not. I even stated that I would give up my entire balance if I tried to bet on either side of the matches if the bet was canceled.
Please wait for a site operator to respond.
You are now chatting with 'Amy'
Amy: Hello. How may I assist you today?
xxxx: Hi Amy. I need to cancel a parlay that was put in a few minutes ago. This was accessed by my phone from someone else. I also need to change my password so it doesn't happen again.
Amy: Can you please confirm your account number and password?
xxxxx: xxxxxx
xxxxx: xxxxxxx
Amy: Since you have an available balance, I cannot change any info in your account. Please send an e mail at info@5dimes.eu and please attach a copy of your ID
Amy: let me check about the parlay
x: It was a 340 parlay on Tennis.
x: do you have the ticket number?
x: 129485920-1
x: Just a moment please
x: I'm not trying to "pull a fast one". I will not bet on either side of this. If I do you can use this chat to forefit my entire balance.
Amy: Thanks for holding
Amy: This parlay was placed online
Amy: unfortunately, we won;t be able to change it
Amy: or delete
Amy: won't
x: yes, it was placed on my phone without my permission
x: You can't delete it?? It doesn't start until tomorrow. Again, I will not be betting on this so it doesn't effect 5dimes at all.
Amy: right, but once a bet is placed, that is final
Amy: you can see that on our website rules
Amy: http://www.5dimes.eu/rules.html
x: But it wasn't placed by me.
x: Why start up a bigger problem. I don't care if this wins. If this loses then we have to go through a big mess. I don't want to have to go through this either way.
Amy: but that person has your account number and password. Unfortunately, sir, we cannot do anything about it.
Amy: The is not our fault, if this was our fault, we would take responsibility for it
x: So I'm telling you that my account was accessed by someone else via my phone and you won't cancel a bet that hasn't even happened yet? I'm trying to avoid a bad situation before it happens. It's not like I'm trying to get you to refund anything. It hasn't even happened yet.
Amy: All wagers are final once accepted by 5Dimes and confirmed by the player, either over the phone or online.
Amy: you can see that online as part of our rules
Amy: someone accessed your phone, I understand. But it is not our fault that somebody else has your account number and password
x: Wow. I will be filling a complaint with SBR. Someone else doesn't have my username and password. It's saved on my phone through the browser. Its not like they have it written down on a piece a paper or something. Its my phone.
Amy: I get, sir. I understand. I would be frustrated as well. But that's personal info you must keep private
Amy: If you lend your phone to somebody else, you are allowing that person to access your personal info
x: No kidding. Like keeping information on a cell phone isn't private. Do you have phone numbers saved on a cell phone? I bet so.
Amy: Yes, I do. But I do not lend my ohone if I do not want somebody to see what I have in there
Jx: I'm done arguing with you. It's crazy to think I'm contacting you in advance to avoid an issue and you still won't help.
Amy: That's final, . We cannot do anyhting about that
x: Thanks. Hopefully others will enjoy reading this chat and seeing how unhelpful you've been. Thanks again for all the help.
Amy: It is not unhelpful. If I could help you, I would. But there is nothing I can do since it is not our fault
Amy: Have a great evening!


Amy: Hello. How may I assist you today?
xxxx: Hi Amy. I need to cancel a parlay that was put in a few minutes ago. This was accessed by my phone from someone else. I also need to change my password so it doesn't happen again.
Amy: Can you please confirm your account number and password?
xxxxx: xxxxxx
xxxxx: xxxxxxx
Amy: Since you have an available balance, I cannot change any info in your account. Please send an e mail at info@5dimes.eu and please attach a copy of your ID
Amy: let me check about the parlay
x: It was a 340 parlay on Tennis.
x: do you have the ticket number?
x: 129485920-1
x: Just a moment please
x: I'm not trying to "pull a fast one". I will not bet on either side of this. If I do you can use this chat to forefit my entire balance.
Amy: Thanks for holding
Amy: This parlay was placed online
Amy: unfortunately, we won;t be able to change it
Amy: or delete
Amy: won't
x: yes, it was placed on my phone without my permission
x: You can't delete it?? It doesn't start until tomorrow. Again, I will not be betting on this so it doesn't effect 5dimes at all.
Amy: right, but once a bet is placed, that is final
Amy: you can see that on our website rules
Amy: http://www.5dimes.eu/rules.html
x: But it wasn't placed by me.
x: Why start up a bigger problem. I don't care if this wins. If this loses then we have to go through a big mess. I don't want to have to go through this either way.
Amy: but that person has your account number and password. Unfortunately, sir, we cannot do anything about it.
Amy: The is not our fault, if this was our fault, we would take responsibility for it
x: So I'm telling you that my account was accessed by someone else via my phone and you won't cancel a bet that hasn't even happened yet? I'm trying to avoid a bad situation before it happens. It's not like I'm trying to get you to refund anything. It hasn't even happened yet.
Amy: All wagers are final once accepted by 5Dimes and confirmed by the player, either over the phone or online.
Amy: you can see that online as part of our rules
Amy: someone accessed your phone, I understand. But it is not our fault that somebody else has your account number and password
x: Wow. I will be filling a complaint with SBR. Someone else doesn't have my username and password. It's saved on my phone through the browser. Its not like they have it written down on a piece a paper or something. Its my phone.
Amy: I get, sir. I understand. I would be frustrated as well. But that's personal info you must keep private
Amy: If you lend your phone to somebody else, you are allowing that person to access your personal info
x: No kidding. Like keeping information on a cell phone isn't private. Do you have phone numbers saved on a cell phone? I bet so.
Amy: Yes, I do. But I do not lend my ohone if I do not want somebody to see what I have in there
Jx: I'm done arguing with you. It's crazy to think I'm contacting you in advance to avoid an issue and you still won't help.
Amy: That's final, . We cannot do anyhting about that
x: Thanks. Hopefully others will enjoy reading this chat and seeing how unhelpful you've been. Thanks again for all the help.
Amy: It is not unhelpful. If I could help you, I would. But there is nothing I can do since it is not our fault
Amy: Have a great evening!