My fault but 5dimes CS couldn't help out with this??

[Fitz030808]

I want to first admit this was my fault for having my username and password saved in my browser on my phone. You open up 5dimes.eu and it automatically fills in the username and password. It also fills in the password on the confirm screen. I had a few friends over and we were talking about the Olympics. They wanted to see the odds on the Tennis matches so I threw him my phone. After about ten minutes, I noticed he was laughing. He bet a $340 parlay on Federer/S Williams to win. I was pissed because number 1. I have no interest in watching that. 2. He had no right to do that. So I quickly contacted 5dimes about 20 minutes after the bet was placed and let them know what happened. Mind you, the matches don't even start until tomorrow morning. Well they didn't care at all. I understand I shouldn't have had that information on my phone but they wouldn't even cancel the bet especially since it hasn't even happened yet?? It's not like I'm waiting to see if it won then complain....WTF?? Here's the chat and I'll let you guys decide if this was fair or not. I even stated that I would give up my entire balance if I tried to bet on either side of the matches if the bet was canceled.

Please wait for a site operator to respond.
You are now chatting with 'Amy'
Amy: Hello. How may I assist you today?
xxxx: Hi Amy. I need to cancel a parlay that was put in a few minutes ago. This was accessed by my phone from someone else. I also need to change my password so it doesn't happen again.
Amy: Can you please confirm your account number and password?
xxxxx: xxxxxx
xxxxx: xxxxxxx
Amy: Since you have an available balance, I cannot change any info in your account. Please send an e mail at info@5dimes.eu and please attach a copy of your ID
Amy: let me check about the parlay
x: It was a 340 parlay on Tennis.
x: do you have the ticket number?
x: 129485920-1
x: Just a moment please
x: I'm not trying to "pull a fast one". I will not bet on either side of this. If I do you can use this chat to forefit my entire balance.
Amy: Thanks for holding
Amy: This parlay was placed online
Amy: unfortunately, we won;t be able to change it
Amy: or delete
Amy: won't
x: yes, it was placed on my phone without my permission
x: You can't delete it?? It doesn't start until tomorrow. Again, I will not be betting on this so it doesn't effect 5dimes at all.
Amy: right, but once a bet is placed, that is final
Amy: you can see that on our website rules
Amy: http://www.5dimes.eu/rules.html
x: But it wasn't placed by me.
x: Why start up a bigger problem. I don't care if this wins. If this loses then we have to go through a big mess. I don't want to have to go through this either way.
Amy: but that person has your account number and password. Unfortunately, sir, we cannot do anything about it.
Amy: The is not our fault, if this was our fault, we would take responsibility for it
x: So I'm telling you that my account was accessed by someone else via my phone and you won't cancel a bet that hasn't even happened yet? I'm trying to avoid a bad situation before it happens. It's not like I'm trying to get you to refund anything. It hasn't even happened yet.
Amy: All wagers are final once accepted by 5Dimes and confirmed by the player, either over the phone or online.
Amy: you can see that online as part of our rules
Amy: someone accessed your phone, I understand. But it is not our fault that somebody else has your account number and password
x: Wow. I will be filling a complaint with SBR. Someone else doesn't have my username and password. It's saved on my phone through the browser. Its not like they have it written down on a piece a paper or something. Its my phone.
Amy: I get, sir. I understand. I would be frustrated as well. But that's personal info you must keep private
Amy: If you lend your phone to somebody else, you are allowing that person to access your personal info
x: No kidding. Like keeping information on a cell phone isn't private. Do you have phone numbers saved on a cell phone? I bet so.
Amy: Yes, I do. But I do not lend my ohone if I do not want somebody to see what I have in there
Jx: I'm done arguing with you. It's crazy to think I'm contacting you in advance to avoid an issue and you still won't help.
Amy: That's final, . We cannot do anyhting about that
x: Thanks. Hopefully others will enjoy reading this chat and seeing how unhelpful you've been. Thanks again for all the help.
Amy: It is not unhelpful. If I could help you, I would. But there is nothing I can do since it is not our fault
Amy: Have a great evening!

[big joe 1212]

don't worry about 5 Dimes, you should have beaten the shit out of your "friend"

of course nobody believes your story or even cares

[Chopsticks]

It should be a winner but just bet it off somewhere. Nothing wrong with refusing to cancel your bet when the rules are as clear as they are.

[prop]

99.95% of support inquires made anywhere (any sportsbook) with the same circumstance you brought them would be handled in the same manner Amy handled yours. Thread serves no purpose other than to show Amy is a good rep doing her job and was polite despite your ridiculous request.

[Fitz030808]

I honestly don't care if you believe me or not. I admitted fully it was my fault. Thanks for the genius responses as always. Now if someone would just throw in something about my mom, it would be typical for this forum.

[Mikail]

C.S Rep handled your inquire and request correctly. As per stated in the rules once a wager is placed it is final. No canceling. I understand your point that they can cancel it and no harm no foul but understand that if they start making concessions regarding situations like this then everyone would expect that they get the same treatment. Rules are in place for good reason. My advice is to hedge out if you are worried the wager(s) will lose. BOL

[baskets]

the levels of moronity and non-acceptance of blame by Americans is fukking mind-boggling


2 US women were tricked into being drug mules and when they got caught at the airport w/ the coke, they were flabbergasted that they were going to jail.


ditto for this retarded OP

[BranchDavidian]

Fitz, you keep admitting that it is your fault, but then refuse to accept responsibility. What is the point of realizing that "it is on you", if you now demand that someone else fix it for you? I have nothing about your mom to throw in, but every response you have thus far received has been excellent advice. It would serve you well to open your ears rather than make senseless attacks against those that would try to help you. Figure out how you want to hedge that bet instead of trying to figure out a way around a book's rules. Why do you think the book should break their rules when this is admittedly your fault?

[princecharles]

Hey guys relax a bit on this kid.
Sure he can handle it by making his friend at least pay tge juice on a buy back.

But it's a very good quest, If a player is wiling to to a lower amount to cancel a bet, the books hold is already earned.

Be careful about referring to a on a books 'rule' as gospel.
How many disputes have we seen here due to a buried clause deep on a TOS, that proved out to be unfairly one sided.

[Optional]

I have seen posts that 5 Dimes have cancelled bets when requested. For much less reason than this.

It's not a hard and fast rule at all.

Fitz is right. Amy was unhelpful. If she really wanted to help at all she would have escalated the matter.

[SBR Lou]

Completely standard. Don't save your credentials if you're going to let all your friends access the phone. Good news is the bet likely wins.

[Rollins08]

Yes, this is standard but it's also bad business. Here is a guy who doesn't appear to be gaining anything, the book doesn't lose anything by cancelling this wager. I can see if somebody does this more then once, but it doesn't sound like this is the case. If 5dimes had cancelled this for him they would have a happy customer who gained nothing and continues to use them. Since they refuse to help him out maybe next time he deposits he goes to Betislands. So while i understand rules are rules sometimes a book has to do the smart thing business wise. He's not asking for a bonus of free money, he's just asking for a simple cancel.

[tb1984]

Calm down, Fitz. I think it's gonna be a winner.

Just like someone said, it's your fault, take the responsibility and accept this bet, or tell your friend to pay for it. One of reasons why they don't allow players to cancel bet because, let's say you lock up $340 on a bet at -150, then odd goes down to -130, now you want to cancel your bet to lock it at better price, 5dimes does not want this to happen. I believe you that it's your friend who made the bet, but 5dimes can't give exceptions to anyone, because then everyone just calls in with different kinds of excuses to cancel their bets.

[Rollins08]

Did the line change in the 20 minutes? I doubt in those 20 minutes the line changed. And books do make exceptions. I've had 5dimes cancel bets before.

[unluckysob]

heritage cancelled a $300. football bet for me-----clicked over wanted under

[tb1984]

Did the line change in the 20 minutes? I doubt in those 20 minutes the line changed. And books do make exceptions. I've had 5dimes cancel bets before.

I mean come on, in general of course lines change in 20 minutes. If 5dimes did cancel your bets, good for you. But, I don't think they did anything wrong here.

[Rollins08]

Lines don't always change in 20 minutes, also you have to look at if it went for or against you. I'm not saying the book did anything wrong, what I'm saying as a business person is that if you want to keep customers coming back you sometimes try to make them happy and allow exceptions if it doesn't cost you.

[Mikail]

Absolutely, 5dimes would be showing a gesture of good customer service by helping him out here and it's not as if they are losing anything but we all know that 5dimes isn't known for the exceptional good customer service so that's not likely to happen.

[Fitz030808]

I want to thank most of you for the posts. Again, my fault and accept full responsibility. Im changing my password and deleting my info off my browser on my phone.

Oh and to whomever suggested the line changed, read the post again. I stated that I would give up my entire balance if i bet either side. No angles here, just a Dick of a friend.

Again thanks to most responses .

[chase hardy]

U fukked up kid, least he didn't bet it against serena.

[davidchong]

any book can made a exception if lines hav no changed

[SBR Lou]

Completely standard. Don't save your credentials if you're going to let all your friends access the phone. Good news is the bet likely wins.

Your parlay won.

[baskets]

sounds your like your friend is already an sbr pro


ask him for more winners, lol

[whyteowl]

Oh and to whomever suggested the line changed, read the post again. I stated that I would give up my entire balance if i bet either side. No angles here, just a Dick of a friend.

How would they know if you went to another book offering a better line and bet it there?

[chopperocker]

forget 5dimes. ur issue is with the person u call a friend.