Legends Not Paying By Neteller

[akyakyaky]

Just a heads up to people trying to withdraw by Neteller from Legends, they are not paying and have no idea when they will be able to.

I've been waiting over a fortnight despite their website saying it'll be next day and livechat told me that they've been waiting on a bank upload to their Neteller account for a few weeks, cannot give me a timescale for my withdrawal and cannot confirm how many other people are waiting.

The amount is just under $4k, so I have no doubt that they intend to pay as it's not the sort of amount to string someone along for, but the 14 day and counting delay for a bank upload into their Neteller account sounds like a load of rubbish to me.

In their defence, they are offering ** and ** as options, but neither are good for me in the UK. Strangely, they are able to accept Neteller deposits without any issue.

[Ruifgalmeida]

WTF I did a deposit a few weeks with Neteller, still waiting to complete my rollover before withdraw.
I dont understand why they have so many dificuties uploading their Neteller or moneybookers it takes me a few seconds to put money in my neteller account????
One thing for sure I cant withdraw via check because in my country the fees would be 30% of the money I have there.

[SBR Lou]

Legends offered you a replacement payout method at no cost to you. The payout method offered is not "no good" to you: it's available worldwide, as well as throughout where you reside.

As for NT, they disabled it today as both a deposit/payout option until it is ready to be offered again.

[BAUS]

Legends offered you a replacement payout method at no cost to you. The payout method offered is not "no good" to you: it's available worldwide, as well as throughout where you reside.

As for NT, they disabled it today as both a deposit/payout option until it is ready to be offered again.

Lou, the reason it's not good for international customers is because ** and ** screw you 4-5% on XE.

So if this poster requests $1000 USD and picks it up in the UK, in GBP, he will only receive the equivalent of around $950 USD. So, yea, it's great if Legends doesn't charge the normal fee for it, but this player will lose ~$200 USD on $4000 USD.

BAUS

[SBR Lou]

Best not to speculate without knowing facts. I received this player's claim, and can confirm Legends is willing to cover his fees the same as a NT payment.

[akyakyaky]

Legends offered you a replacement payout method at no cost to you. The payout method offered is not "no good" to you: it's available worldwide, as well as throughout where you reside.

As for NT, they disabled it today as both a deposit/payout option until it is ready to be offered again.

Thanks for the reply, Lou. Are you saying that ** provides the same exchange rate as NT? Or will Legends be sending the money in GBP (my account is in GBP if this assists)? Do I have to go pick the cash up in person? As I'm not sure how happy I'm going to be walking around with £4,000 in the areas in which I can receive this service.

Glad to hear it. Is it normal for books to take this long when funding their Neteller account? I naively assumed that it was a case of making a bank upload into the wallet and then processing payments, but the 2 week delay in doing so leads me to believe that it must be more complicated.

[Ruifgalmeida]

Lou could you tell why they are not withdrawing via Neteller? If I knew they where not accepting Neteller I would not deposit, I have 130euros there if I withdraw via cc or check my local bank I will have a standart 50euros fee for internacional tranfer.
In a few days I will problably ask for withdraw via Neteller if they dont accept I will fill out a complain.

[BAUS]

Best not to speculate without knowing facts. I received this player's claim, and can confirm Legends is willing to cover his fees the same as a NT payment.

Knowing the facts?? Are you kidding me?? ** and ** charge 4 or 5% on XE from one currency to another. This is ON TOP OF the standard transaction fee.

If this poster has to accept a W/U transfer, rather than Neteller, he will pay ~$200 in hidden XE fees.

End of story.

BAUS

[Chopsticks]

I dont understand why they have so many dificuties uploading their Neteller or moneybookers it takes me a few seconds to put money in my neteller account????

Neteller, Moneybookers and the likes follow strict money laundering rules. These offshore bookies do not. They may say that they do, but in reality probably not. With MB/NT you are not allowed to upload money to your account from just any account. It has to be your/the companies account, and not the account of some beard or whatever that has the account for tax puroses or whatever. If they do not have money in the account(s) tied to Neteller or Moneybookers, that means that they have to transfer money from another account to that account ---- and then to the ewallet (which also costs money). This costs a lot of money and takes time so they would rather pay you by some other, crappy method. This is how I think it was Carl (BetHorizon, Bet911) explained it to me one time, so not sure how accurate it is. Sounds plausible to me.

Legends used to be awesome with Moneybookers and Neteller, so deposits must be far and few in between now.

[SBR Lou]

Knowing the facts?? Are you kidding me?? ** and ** charge 4 or 5% on XE from one currency to another. This is ON TOP OF the standard transaction fee.

If this poster has to accept a W/U transfer, rather than Neteller, he will pay ~$200 in hidden XE fees.

End of story.

BAUS

BAUS,

We spoke with management about this case (re: knowing facts).

They agreed to not only cover the transaction fee, but in addition any exchange rate fee the player would incur, so that he receives it literally at the same cost as Neteller.

LOU

[BAUS]

BAUS,

We spoke with management about this case (re: knowing facts).

They agreed to not only cover the transaction fee, but in addition any exchange rate fee the player would incur, so that he receives it literally at the same cost as Neteller.

LOU

Ok, that sounds very reasonable on the part of Legends. Kudos to Legends for doing the right thing.

Can we expect Legends to take care of players who have deposited via Moneybookers in the same way?

BAUS

[meckis]

I would not agree to be paid by different method than deposited, and how A+ book don`t have money in one of their ewallets

[Ruifgalmeida]

Lou it not fair depositing in a method and them using another for withdraw, I like to move money from bookie to bookie that is why I made a deposit via Neteller.
How the can Legends still be consider a A+ book with such shady bussiness.

[SBR Lou]

Lou it not fair depositing in a method and them using another for withdraw, I like to move money from bookie to bookie that is why I made a deposit via Neteller.
How the can Legends still be consider a A+ book with such shady bussiness.

Methods are subject to change, the important point here is that the book makes it so no additional fee is incurred as a result of the player's inconvenience.

[akyakyaky]

Legends emailed me yesterday afternoon and confirmed that they are happy to send my balance in 4 chunks over the next month or so. They also confirmed that they would cover all fees so that I received exactly what I would have via Neteller. Thought I should update the thread in the interests of fairness.

I think that the main problem here is that CS has not been told by management what the situation is, so they have to bluff their way through the chats with half of the information that is relevant. If I'd been told that Neteller wasn't going to be available for a while I'd have been more receptive to other payment methods, but the "probably next week" line made me think that Neteller payouts would be happening imminently, so was inclined to stick with it.

However, provided the other payment method that I can't seem to mention on here goes smoothly, I agree with BAUS; kudos to Legends for trying to make the situation right and going above and beyond what other books would do in this situation.

[potless]

So is this offer open to all their customers who use Moneybookers as well and don't want to get hammered on fees ?

[durito]

BAUS,

We spoke with management about this case (re: knowing facts).

They agreed to not only cover the transaction fee, but in addition any exchange rate fee the player would incur, so that he receives it literally at the same cost as Neteller.

LOU

Is legends interested in refunding my exchange fees when they did this to me a couple months ago?

What about BetOnline, will they refund the $12,000 i paid in ** fees and exchange rate loss last year because they couldn't pay out via NT/MB?

[Legends Rachel]

Durito, please send me a PM with your account number.

[akyakyaky]

Hi,

Just to update the thread in the interests of fairness.

Legendz management was very helpful throughout the whole process. First two payments were sent by ** and I was reimbursed for currency exchange fees and commission charges in full. The remaining payment was sent by Neteller once their account had been replenished.

Management was prompt in responding to emails, was open about payment methods that were available and went above and beyond what I'd expect from your typical bookie. I don't want to be too gushing, as it was my money and I was entitled to receive it more quickly than I did, but management at least ensured I didn't have to wait even longer, so thanks to Rachel and Judy for their help.

Thanks also to Lou for his help.

[Monte]

It's still not acceptable, you take Neteller deposits you pay out via that method.
I don't accept such excuses, esp. not from square shops with bullshit lines like Legends who have good CS as the ONLY thing going for them.

[akyakyaky]

I'd agree to an extent, but things happen. My guess is that 95% of other books would have said either wait an indefinite time for us to pay you by Neteller or you can have it by other methods at a cost to you. So it's to Legendz's credit that it met all costs, both up front and after the event.

Don't necessarily agree about the lines there being awful. They're not the best in the game but certainly not the worst. And you can see them before you deposit to make your own mind up, so there can't be any excuses post deposit.

Anyway, all turned out okay in the end. I just thought I'd update the thread instead of moaning but keeping quiet when the problem was rectified. Problems are inevitable in all walks of life, but if they're put right as quickly as possible I'm generally understanding. Thanks again to Rachel and Judy at Legendz for all of their help, and to Lou for his.

[davidchong]

Named Legendz, BetOnline or other sportsbook, inclusive players, we can upload or reload money to Neteller at a local bank. The bank is popular in the country, the process of deposit and credit into a Neteller account is in few minutes.

[Ruifgalmeida]

They did pay with neteller two weeks ago it was a small amount, but I guess everething is back to normal

[chance]

I do not want to guess. I would like to know everything is back to normal.

[Ruifgalmeida]

I do not want to guess. I would like to know everything is back to normal.

I cant guarantee that everething is normal, but they are paying with neteller (3days) , you can always trust legends they are very fair and always do the right thing

[Gallin]

Anyone received payouts from legends via Neteller recently?

[benandjerry]

Anyone received payouts from legends via Neteller recently?

They recently stopped accepting customers from at least some European countries (maybe all?), if its all Euro countries I dont expect Neteller to be a banking alternative with them going forward since Americans cant use it, but thats just speculation on my behalf.

[touchback]

Two comments.... first, I have the highest respect for the Legends service. If there is an issue with such a well respected and solid service there is usually more to the story than what is initially posted by the OP... Second, using inflammatory and or selective information on forums to basically extort services is tiresome. It just creates ill will between services and a valuable resource for players... the resource being the forum and the player advocacy team. This problem can be better handled by other OPs, especially those that are generally sharp and or intelligent and there are quite a few that are active and or lurking on this forum... but I repeat, the extortion has to stop it does more harm than good and the harm effects all that benefit from this resource... think about it.

[Ruifgalmeida]

they close my account recently, they dont want euros there no more

[Gallin]

they close my account recently, they dont want euros there no more

I can login just fine and see still see Neteller as deposit & payout option. Just wondering if they have improved their neteller payouts before I deposit.

[TT22]

This was not the first time you have time to wait weeks for a Legends withdrawal via Neteller. The same thing happened last summer too.

Legends is "good" book by today's standards for US customers, so I think this is a sign they might be ditching Neteller and possibly Moneybookers as deposit methods in the future.

No excuses of though. They should have money in their account to cover all player balances, but a huge LOL to that of course...

[poker6469]

alot of books are until the lights go out.

[NobodyUKnow]

Two comments.... first, I have the highest respect for the Legends service. If there is an issue with such a well respected and solid service there is usually more to the story than what is initially posted by the OP... Second, using inflammatory and or selective information on forums to basically extort services is tiresome. It just creates ill will between services and a valuable resource for players... the resource being the forum and the player advocacy team. This problem can be better handled by other OPs, especially those that are generally sharp and or intelligent and there are quite a few that are active and or lurking on this forum... but I repeat, the extortion has to stop it does more harm than good and the harm effects all that benefit from this resource... think about it.

That's hilarious. so a book that takes Neteller deposits daily and cannot pay by Neteller is being "extorted" from due to some nasty posts on a forum? Is this a joke?

There's a basic line in the sand of being a professional sportsbook instead of some crap of slow payouts, processor issues, and any other excuse that can be used. There a LOT of sportsbooks that exist solely because they have degen gamblers that tolerate every lie and excuse in the world and then come on here whining about how they got the shaft after it goes to hell. Wake up, already.

You take the bet, you take the risk as a sportsbook, especially if you are stupid enough to accept USA players. You also have to PAY your players, even though that probably hurts your ponzi business model and sorry-azz sportsbook.

[touchback]

That's hilarious. so a book that takes Neteller deposits daily and cannot pay by Neteller is being "extorted" from due to some nasty posts on a forum? Is this a joke?

There's a basic line in the sand of being a professional sportsbook instead of some crap of slow payouts, processor issues, and any other excuse that can be used. There a LOT of sportsbooks that exist solely because they have degen gamblers that tolerate every lie and excuse in the world and then come on here whining about how they got the shaft after it goes to hell. Wake up, already.

You take the bet, you take the risk as a sportsbook, especially if you are stupid enough to accept USA players. You also have to PAY your players, even though that probably hurts your ponzi business model and sorry-azz sportsbook.

This was more of a genralized opportunity to send a communication in general about an issue that is important. Books are not technically the enemy, they make an entertainment option available to those that want it and they bankroll it via the vig. It is a minor fee to let players basicallt play against each other... hence the linemovers filling the wheel. 10% is the fee for this... you want to play derivitives an props then it is a little different. With all the scumbags that have infiltrated the biz I can understand many peoples animosity but it should be reserved for thoughs that have earned and or deserve it. Now, the use of forums as extortion is not new and happens regularly, it happened today while I was on a job consulting and it is tiresome and just causes ill will towards the forums and advocacy teams. Instead of saying NOT PAYING... some other form of content could of been chosen instead of this with its inflamatory tones... that would have served equally as well.