[german 69]

I just wanted to try out bet365 and made a small small deposit of 10 euro. They gave me a 10 euro bonus too. So i made one bet 10 to win 8 and another (with the bonus) 10 to win 0.30 Euro ( ). When I tried to log on minuted later after I won both bets I could`t access the account and it said "ACTSTA". I contacted their live support.
Chat InformationThank you for contacting bet365 Live Chat. An advisor will be with you shortly.

Chat InformationYou are now chatting with Michelle B.

troeller: Good evening. When i try to log into my account i can`t and it says actsta. Why that?

Michelle B: Hello, welcome to Live Chat. How may I help you?

Michelle B: One moment please.

troeller: yes michelle

Michelle B: Do you mind continuing to hold while I look into this for you?

troeller: no problem michelle

Michelle B: I will be right with you.

troeller: yes michelle

Michelle B: Thank you.

Michelle B: We need to verify your account.

troeller: how can i do that

Michelle B: Please provide a copy of your ID, enter your postal verification code, this has been sent to you in the post and confirm a valid contact number.

troeller: that means it takes days until i can use the account again?

Michelle B: We will accept a copy of your ID via email.

Michelle B: I can take the contact number from you now.

Michelle B: Once you get your postal verification code, you can enter this online or contact us to add this to your account.

troeller: oh boy. 0049................

Michelle B: Thank you.

troeller: is it a usual procedure that someone makes an account with you, pays in and you suspend the account until a verification?

Michelle B: I have added your number.

Michelle B: Please supply all other details before your account can be verified.

troeller: that is not the problem but i paid in so that i can make some bets and not to wait days until i can play again

Michelle B: Before your account is activated, we require the ID and PVC code.

troeller: then pay me back my deposit. i don`t want to wait 3 or 4 days until i can play again. i can provide you the id but the pvc code is a joke.

Michelle B: This is not possible until your account is verified.

Michelle B: Is there anything else I can help you with today?

troeller: i mean why can i make a bet, win it and my account gets suspended right away

troeller: please connect me with your supervisor

Michelle B: I am a Supervisor.

Michelle B: There is nothing further we can do until your account is verified.

troeller: ok. i will post this transcript at sbr.com. you are basically stealing my money. i mean i posted up and you can`t give me a single reason why you suspend my account.

troeller: is it because i won the bet for just 10 euro?

Michelle B: This is necessary verification.

Michelle B: No.

troeller: why then. do you treat all customers that way?

troeller: then you have to mention it when someone signs up

Michelle B: I can not comment on other customer accounts, however, if we require to verify an account, this is in our terms.

Michelle B: Is there anything else I can help you with today?

troeller: bye

Michelle B: Thank you for contacting Live Chat. Please click on the ‘Close’ button to rate the service you have received and to request a transcript of this chat if required.

Chat InformationChat session has been terminated by bet365.

[HeeeHAWWWW]

Don't see a problem here.

[german 69]

So when I signed up with oly-did they close my account after my deposit? no.
When you sign up with a sportsbook and make a deposit you want to make some plays right away or do you accept that they keep your money, send you some shitty letter and they allow you to play with you OWN money after you told them the code for which you waited days. Once again, they don`t send the code by email. They send it by regular mail from England to Germany which takes days.
Imagine you buy something on ebay. You send the seller your money. After he received it he doesn`t send you your stuff. He tells you that he will send you a verification code by mail and asks you to send you the code by email. Now you have to wait days for the code to arrive. After you told him the code he sends you the stuff.
Once again the point is neither the id nor the phone number - it is waiting for the shitty code and until i get it i can`t access the account

[HeeeHAWWWW]

Blame all the bonus abusers out there with 45634356 accounts. They have strict ID requirements because of that.

[german 69]

Why don`t they mention that prior to the sign up process? Why do they allow people to sign up and then suspend the account. Ok, I will open up a sportsbook at the end of the world, keep the money of my customers and tell them to wait for my verification letter which i will send out after weeks

[Ortho]

Because you don't know whether you have reason to want ID from the person before they register and it's not a problem with most people. You set off their red flag for whatever reason.

You're being a whiny newbie here. You should be prepared to give ID to any book you want to play at if they ask.

10 Euros? Maybe if you keep at it, someone will give you 10 Euros if you stop complaining.

[german 69]

**** you. it is not about the small 10 euro. it is not about the id. it is about waiting for a verification code which is sent by mail. i wanted to make some in running bets for much higher ammounts but wanted to see how fast the grade etc. that is why i sent lousy 10 euro. what if i sent them a couple of dimes and it would still be locked

[Ortho]

Then you would've had to deal with a totally unremarkable annoying thing that happens when one bets sports on the Internet, and you would have come here and cried even louder about it.

[woodg8]

jesus, chill out, wait a couple of days and you can do all the in play betting you want

[bigboydan]

Welcome to the SBR forum sir

Sending your paperwork to books these days is a routine procedure. Once they verify everything you will have no problems.

[RickySteve]

What is a PVC number?

[german 69]

post verification code.
The process was as follows:
1. I signed up
2. I made a deposit for checking them out
3. I made two bets
4. I won both bets
5. My account was suspended
6. I was told to send in my id (by mail or fax) - no problem
7. I was told to provide my phone number - no problem
8. I was told they send me a post verification code by regular mail (not by email) - the letter includes a code which I have to tell them via livechat - no way. It will be the end of the week or beginning of next week until i receive the letter
9. I told them to send me back the 10 euro by moneybookers and close my account.
10. I was told that even for that they want the pvc.

BET365 stick with the lousy 10 Euro and 18 in winnings. If you had such a bad Euro campaign I feel glad to support you with some coins.

[Bullajami]

If you think Bet365 is giving you a hassle, then never EVER play anywhere else on the internet. This is nothing compared to what most books ask for.

[tomcowley]

What's absolutely retarded is not allowing the player to WAGER in the meantime. If he hasn't proven identity, then put a hold on a withdrawal, or at least on a withdrawal of winnings, but I can't even think of a reason not to let the player keep betting once he's informed of what he'll need to do to withdraw.

[Jamie_UK]

Its pretty common for a book to suspend action whilst it verifies ID , saves problems if the customer turns out to be a gnome.

I dont see what the OP's problem is , typical German.

[tomcowley]

It doesn't save problems if he's already up from his first bet.

[german 69]

Its pretty common for a book to suspend action whilst it verifies ID , saves problems if the customer turns out to be a gnome.

I dont see what the OP's problem is , typical German.

That was never the problem. Id verification takes one day but a pvc around 7 days.
Funny thing is i told them to close the accout and stick with the coins and they said they can`t without the verification and pvc.

[haramzada]

I requested this pvc on jule19 and could not recieved yet. i requested 10 days ago again,i am waiting. they said contact them after 10 days, maybe this takes 20 days. i will inform you.

[ojs69]

seems normal

[MadTiger]

99% of the time, I send in documents BEFORE they ask. Like today, I sent in BoDog's info and form. But, I also sent in RebateWager, too.

My shit is saved on my computer in a separate folder entitled "Scans of gaming financial documents" or something like that. I update it quarterly, more or less, since the dates on the bank statements, utility bills, cell phone bills, etc. will get old.

Business is business.

[BrianLaverty]

very normal... Bet365 gets loaded with Euro bonus abusers... who can blame them?

[hockeynut]

I don't see the problem. I was impressed with the verification and how fast it took. I emailed them the info and I got the letter with the code the very next day.

[RonPaul2008]

Requiring ID/verification to withdraw is normal, but not to make bets. I remember I moved and updated my address at The Greek and they responded that they also needed a utility bill from my old residence. I forgot about it until several months later and never had a problem making plays. I suppose it could be different if I just set up a new account though.

[haramzada]

1)

besik when have u send it for me at the first time?
Zoe R On the 19/07/2010.

2)

besik you sent it for me on 19/07/2010
besik is it trye?
besik is it true?
Jill T No, the PVC is sent when you make your first deposit.
Jill T I am sorry you were advised incorrectly.

3) todays talk.i have all screens!

[haramzada]

1)



2)

besik you sent it for me on 19/07/2010
besik is it trye?
besik is it true?
Jill T No, the PVC is sent when you make your first deposit.
Jill T I am sorry you were advised incorrectly.

3) todays talk.i have all screens!

[boscokid]

1) 2) besik you sent it for me on 19/07/2010 besik is it trye? besik is it true? Jill T No, the PVC is sent when you make your first deposit. Jill T I am sorry you were advised incorrectly. 3) todays talk.i have all screens!

awesome! not sure what this means

[haramzada]

awesome! not sure what this means

the one said 12 july, other said when i deposited first......i dont understand, when they did send m a pvc code.there are 3 months after july and there is no pvc.

[haramzada]

why are not they requestingpvc code during we are loosing? they are requesting after winnings!

[antithesis]

not surprised

[yobinad]

Bet 365 are one of the best sportsbook.

[hockeynut]

why are not they requestingpvc code during we are loosing? they are requesting after winnings!

If you ever clicked on withdraw at any point a message would have popped up that you need to finish the KYC procedure. So it isn't just when you win, that's always there until you finish the procedure. Had you finished the procedure while you were playing like you should have, you wouldn't be having this problem right now.

bet365 is not doing anything wrong here. Your just a misinformed customer.

[Trucker George]

If a book wants to verify information by having the player send documents, then that is their prerogative.

It is also the prerogative of the player to say "no thanks, this is too much of a hassle or is too invasive" and walk away if he doesn't trust the book.

The key issue is trust.

Of course the books don't want to get scammed, but at the same time we know there are many sportscrooks out there. I'll submit there are also disgruntled employees at widely trusted books who might decide to do a little online identity theft with your documents.

So you basically have to reach to some sort of balance of trust with the book, and the book with you.

For books, maintaining a reputation of credibility along with providing good customer service is very important.

In this case, this book is pissing this guy off because he logged into his account and Surprise, Surprise! he can't bet anymore until he jumps through a bunch of hoops. He's pissed because he didn't know about the jumping through hoops part until after he signed up. If he knew beforehand, he could have decided if it was a deal-breaker or not for him and acted accordingly.

Does this book inform players of the necessary hoops they need to jump through before they sign up?

If they don't, they probably should. And don't bury it in fine print at the bottom of a long-ass TOS page; instead, clearly spell out: these are the hoops you must jump through to play at this book.

I would think books would want to do this process in the least painful manner possible to the player because otherwise some amount of new sign-ups will say "this is horseshit" and go to another book.

[kiln]

I'm with german on this one. This sounds like just another example of the bad and unethical tactics too many books use. The greater shame of it is how many of you are willing to jump to their defense. The more of you who think it's accpetable for books to treat their customers--old and new alike--like disposal diapers the longer and more aggressive they'll continue to treat players poorly.

Had this happened to me, I'd be really annoyed and would never play with that book again. I have accounts at four books now and have been with over a dozen; I've been playing online for close to two decade. What bet365 is doing is horseshit.

[Salamander]

99% of the time, I send in documents BEFORE they ask. Like today, I sent in BoDog's info and form. But, I also sent in RebateWager, too.

My shit is saved on my computer in a separate folder entitled "Scans of gaming financial documents" or something like that. I update it quarterly, more or less, since the dates on the bank statements, utility bills, cell phone bills, etc. will get old.

Business is business.

Seems like good advice, I may follow your lead.

[Ruifgalmeida]

if you deposit via neteller or moneybookers ,80% of bookies will not ask for any documents.