5Dimes stole 14 500 USD

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  • zabula11
    SBR Rookie
    • 05-09-11
    • 32

    #1
    5Dimes stole 14 500 USD
    Edit: View SBR Response.

    The poster's full, unaltered complaint is below:
    ______________


    Hi guys,

    I am new here and I want your advice and also I want to tell you how it really goes in 5 dimes.
    We all know their bonus casino is kinda "pearl" in industry offering some games with over 100% payout rate.
    But what will really happen when you start to play it?
    There is my story... Started there months ago as I found it here on 5 Dimes that their deuces wild is FULL PAY, meaning cca 0.75% players edge. After months I found much more profitable games there and my balance went to 14 500 USD.
    Today I asked withdrawal of 5 000 and only thing that happened is that their manager Tony told me, that I used a robot and so my balance is set to zero. How easy is not to pay customers then just tell them they are using robot... Tony of course did not give me any evidence of using robot but only because he probably doesnt like people who hit few royal flushes in a day, then it must be robot... And probably all professional players will tell me, that it is not that difficult to play around 1000-1500 hands a day which gives you fair chances of catching even few royal flushes a day... (or loosing a lot of course....) For those who think, that playing over 1000 hands an hour perfectly is not possible for human, just try 5 dimes casino (or better not as you will not see your money anymore). But some variances of their video poker games pays just royal flush and second highest hand. So you totally dont care about any flushes, straights, full houses etc.. hands that takes your thinking time as you must concentrace if you have 3 to straight, if to draw two cards or deal brand new hand etc.. on this machine where is only royal flush as win and second best, for example royal flush with jocker, you basicly draw most of hands as new hands or holds 2 to royal flush etc.. which is very easy and even monkey can hold 2 to royal flush and discard all other.. there is not robot needed at all because it is possible for just slightly trained human to discard 700 hands and draw to 300 as there is 2 to royal flush or more..
    As this is my first post here, I dont know how to upload image, but I have them all.. There is for example my welcome screent that shows:

    Sportsbook Wagering Suspended

    Sportsbook wagering has been suspended. Please contact customer service for more information.


    or if I go to daily figure, I see this nice adjustment:

    BETTING ADJUSTMENT TOTAL : -14,500.24

    or in transactions history I have this:
    800121835/9/11 10:10am-$14,500.24-$993.75robot player, reset to zero
    So guys, how do you like 5dimes? I am not even angry because this just seems to me so unbeleiveable that I probably still dont beleive they took my 14 500 USD out of me saying that I used robot ... What will be next? All your graded wagers voided because you are fortune teller?...
    Last edited by Bill Dozer; 08-24-13, 02:54 AM. Reason: removed auto link
  • justonetime
    SBR Sharp
    • 11-17-09
    • 297

    #2
    Another bot saga to begin?
    Comment
    • jesuseatsnubs
      SBR Wise Guy
      • 04-27-11
      • 507

      #3
      In my opinion 5dimes is overrated as **** ! they are not even licensed and there website just looks skeptical over all .

      but hey .. that's just my opinion .

      I would with a book like BetJamaica any day over 5dimes.

      I hope you get your money back .. if not .. FILE A COMPLAINT WITH SBR and get there RATINGS DOWN !
      Comment
      • Santo
        SBR MVP
        • 09-08-05
        • 2957

        #4
        Here we go again..

        Let's start with

        a) Were you using a bot? Yes, it may not have meant you won faster or anything, but did you use one?
        b) If no, what was your rate of play (how many hands per minute/hour)?
        Comment
        • zabula11
          SBR Rookie
          • 05-09-11
          • 32

          #5
          I hope so, but I am new here so I dont know how to post official complaint.. I wrote "Lou" as I received some automatic message from him when I registered here. So I think he is some main authority here.
          I dont really think I will get my money back because owner and general manager in one person Tony is totally arogant to me. He is like some master of world seizing your money whenever he wants..
          Comment
          • zabula11
            SBR Rookie
            • 05-09-11
            • 32

            #6
            Originally posted by Santo
            Here we go again..

            Let's start with

            a) Were you using a bot? Yes, it may not have meant you won faster or anything, but did you use one?
            b) If no, what was your rate of play (how many hands per minute/hour)?
            a) surely I did not
            b) I wrote it in my post I think.. I played about 1200 hands a hand in average, playing around 14-18 hours a day which gives around 20 000 hnads a day (sometimes I had day of when it was some national holiday etc, but mostly not.. I am not much sociable person so sitting home is my life :/ )
            So around 20 000 hands was my target every day. Once I reached it, I felt into bed. Very tiring but if it can earn you like 5 000 USD per month, you can even survive such strict day schedule... Maybe in US you wouldnt bother do such super boring thing but here 5 000 usd per month for 16 hours of sitting behind computer is very good... some people have similarly long work shifts and earns like 500 - 1000 USD per monht here in this country... so would you do it for 5x average salary? I think so...
            Comment
            • senseionline
              SBR MVP
              • 08-20-10
              • 1819

              #7
              cory ghost???
              Comment
              • Santo
                SBR MVP
                • 09-08-05
                • 2957

                #8
                20000 hands a day divided by let's say 16 hours is 1428/hr, 23 hands a minute, or roughly 2.52 seconds a hand, for 16 hours...

                At the 18 hour end, it's 3.24 seconds a hand for 18 hours.

                Not to pass comment, but certainly can see why they'd think it was bot play (this is a faster rate, for longer, than the Cory case).

                Yes I see the financial motivation, and it's much the same as people who play games like WoW for an income, but 3 seconds a hand is always going to raise suspicions - all the more so if there's no pattern of breaks etc.
                Comment
                • WVU
                  SBR Sharp
                  • 02-01-08
                  • 417

                  #9
                  5 dimes needs to have proof, their software is blazing fast, in case you didn't know
                  Comment
                  • shari91
                    BARRELED IN @ SBR!
                    • 02-23-10
                    • 32661

                    #10
                    Hi zabula -

                    Here is the link to the Sportsbook Complaint Form if you'd like SBR to look into your situation:

                    Comment
                    • WVU
                      SBR Sharp
                      • 02-01-08
                      • 417

                      #11
                      A bot doesn't speed up the play as far as dealing faster cards. The actual hand decisions do not take much time at all. The speed of delivery of the cards determines the play speed.
                      Comment
                      • Santo
                        SBR MVP
                        • 09-08-05
                        • 2957

                        #12
                        5 Dimes rule:

                        All Internet wagers must be placed through the user interface provided by 5Dimes Sportsbook & Casino on its Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
                        So again, it's going to come down to whether they can prove he did use a robot.
                        Comment
                        • Santo
                          SBR MVP
                          • 09-08-05
                          • 2957

                          #13
                          Originally posted by WVU
                          5 dimes needs to have proof, their software is blazing fast, in case you didn't know
                          Agree, was just trying to get the facts out there to save some time.
                          Comment
                          • Jerm3462
                            SBR MVP
                            • 11-09-09
                            • 4454

                            #14
                            Here we go again.
                            Comment
                            • chilidog
                              SBR Posting Legend
                              • 04-05-09
                              • 10305

                              #15
                              Originally posted by Santo
                              5 Dimes rule:

                              All Internet wagers must be placed through the user interface provided by 5Dimes Sportsbook & Casino on its Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action.
                              Huge gaping loophole in that statement. The bots that I am familiar with do place their wagers through the user interface. They pretty much move the mouse to the given location on the screen, key in the wager, and submit it. That's typically why you can't use your computer while running any gaming-related bots.
                              Comment
                              • TRone
                                SBR High Roller
                                • 02-16-11
                                • 205

                                #16
                                Can't access 5dimes right now. I guess they closed up shop after taking the 14500.
                                Comment
                                • zabula11
                                  SBR Rookie
                                  • 05-09-11
                                  • 32

                                  #17
                                  Originally posted by Santo
                                  20000 hands a day divided by let's say 16 hours is 1428/hr, 23 hands a minute, or roughly 2.52 seconds a hand, for 16 hours...

                                  At the 18 hour end, it's 3.24 seconds a hand for 18 hours.

                                  Not to pass comment, but certainly can see why they'd think it was bot play (this is a faster rate, for longer, than the Cory case).

                                  Yes I see the financial motivation, and it's much the same as people who play games like WoW for an income, but 3 seconds a hand is always going to raise suspicions - all the more so if there's no pattern of breaks etc.

                                  Surely it sounds like MUCH, but average time on hand was around 3 seconds I think. I dont know about Cory, only little bit as I just saw it quickly in some post that he had simillar problem. I dont know game he played. But it probably was not version of video poker I played.
                                  Like I told it is machine where only royal flush pays and also 4 deuces. nothing else. And there is auto hold on deuces. So you click "DEAL" it gives you hand. if there is any deuce, it is auto holded so you just click "DRAW" and hand is over. How long does it take? One second as that software is really fast. It just shows cards, bam-bam-bam-bam... no long delays if you have good internet that I have. And if you get hand where is two or more to royal flush, you click on them to hold it and that is it. Also nothing difficult. If your eye is trained like mine is after hundereds of thousands hands I played, you just now in 0.1second what to hold or what to draw... And also edge of this machine was over per cents. It is not like full pay deuces wild where your edge is only 0.75% and one misplayed hand in 100 hands can just wind your edge away. Here your edge is so brutal and play is so easy that I really did not care much if I played that perfect because it is simple, fast and who cares if gets really full payout or from times to times makes mistake as I did... Thing is that payout was like 12.5% to my favour... sounds crazy? yes.. but it is true...
                                  Comment
                                  • WVU
                                    SBR Sharp
                                    • 02-01-08
                                    • 417

                                    #18
                                    12.5% does sound crazy. Are you sure about that?
                                    Comment
                                    • soxwin1917
                                      SBR MVP
                                      • 09-09-08
                                      • 1188

                                      #19
                                      Uh oh, I wonder if that expert from the EZStreet case is still around?
                                      Comment
                                      • zabula11
                                        SBR Rookie
                                        • 05-09-11
                                        • 32

                                        #20
                                        only proof that TONY gave me that I had to use robot is that I played 20 000 hands a day... but I think that is just because I hit few roayal flushes last days so my account rocketed from 7 000 to 15 000 in a week.. I also had terrible down swings during my play when I went from 7000 almost to zero, really, one time I had on my account like few hundereds.. but then It again came up and so on.. math is strong and you must beleive in it. Unfortunatelly TONY doesnt play by the rules and if he doesnt want to pay, he wont pay... I only dont understand that SBR rating on 5dimes.. If SBRs rating on 5 dimes had reflect true situation (and very poor situation), i wouldnt never deposit a cent into that hell book even if their casino would promise un seen revenues...


                                        Originally posted by Santo
                                        5 Dimes rule:



                                        So again, it's going to come down to whether they can prove he did use a robot.
                                        Comment
                                        • Jerm3462
                                          SBR MVP
                                          • 11-09-09
                                          • 4454

                                          #21
                                          This is going to get ugly.

                                          5Dimes is a A+ SBR sponsored book, unlike EZstreet.

                                          Wonder if SBR delivers a similar verdict.
                                          Comment
                                          • zabula11
                                            SBR Rookie
                                            • 05-09-11
                                            • 32

                                            #22
                                            if I wouldnt be sure about that, I wouldnt be playing that... I know it is crazy.. And because I posted it here, it is not going to be true any more..., sorry guys
                                            5dimes is down now so tony is probably "doing the math" as he told me on chat... and he probably will change it.

                                            Originally posted by WVU
                                            12.5% does sound crazy. Are you sure about that?
                                            Comment
                                            • cloudagh
                                              SBR Sharp
                                              • 04-08-07
                                              • 486

                                              #23
                                              In before Katstale asks for Tony quotes!
                                              Comment
                                              • Santo
                                                SBR MVP
                                                • 09-08-05
                                                • 2957

                                                #24
                                                WVU has posted the chat transcript across the street, sounds like 5Dimes used threats of a -ve player list to try and prevent the player complaining to SBR - not sure the player understood the threat though.
                                                Comment
                                                • Santo
                                                  SBR MVP
                                                  • 09-08-05
                                                  • 2957

                                                  #25
                                                  Transcript:

                                                  Originally Posted by WVU
                                                  Please wait for a site operator to respond.
                                                  Chat InformationYou are now chatting with 'Rommel'
                                                  Rommel: Hello. How may I assist you today?
                                                  Hana: Hello Rommel
                                                  Rommel: Hello
                                                  Hana: I just come here to check my account and I wanted to bet some money on ice hockey
                                                  Hana: but I logged, everything seemend normal, opened another window in browser just to check news
                                                  Hana: clicked back here into 5 dimes and see what I got:
                                                  Hana: Sportsbook Wagering Suspended Sportsbook wagering has been suspended. Please contact customer service for more information.
                                                  Rommel: Yes you need to speak with our General Manager regarding the status of your account
                                                  Hana: and also on that top menu there is nothing but cashier and account...
                                                  Rommel: Allow me a minute to transfer the chat to him
                                                  Hana: eh?
                                                  Chat InformationPlease wait while I transfer the chat to 'Tony'.
                                                  Chat InformationYou are now chatting with 'Tony'
                                                  Tony: greetings, I'm the general manager
                                                  Hana: hello
                                                  Tony: "All Internet wagers must be placed through the user interface provided by 5Dimes Sportsbook & Casino on its Web pages. Any Internet wagering through other means, including the use of a "robot" player, is strictly forbidden. In the event that use of non-approved client software is detected, Management reserves the right to invalidate all such wagers retroactively, cancel the player's account, or take any other appropriate action."
                                                  Tony: http://www.5dimes.com/rules.html
                                                  Tony: winnings using the robot have been removed
                                                  Tony: your balance and pending balance has been reset to zero
                                                  Tony: your account is closed
                                                  Hana: excuse me
                                                  Hana: slower please tony
                                                  Hana: I did not even read first paragraph
                                                  Tony: that is all that needs to be said
                                                  Tony: read it at your leisure
                                                  Hana: what is going on?
                                                  Tony: you used a robot to play
                                                  Tony: that is not permitted at per the user agreement rule listed on the website
                                                  Hana: what are you talking about
                                                  Hana: what robot?
                                                  Hana: you must be crazy
                                                  Tony: so all winnings from video poker using this "device" to play 20000 hands a day are invalid
                                                  Tony: the account is closed
                                                  Hana: just because I won like 5 thousands USD that is usage of ROBOT?
                                                  Tony: yes, i designed the games
                                                  Tony: i know the pay tables
                                                  Tony: robots are not permitted
                                                  Hana: Idid no use any robot oh my god
                                                  Tony: any other statements i need to know from you before I close this chat?
                                                  Hana: you must be crazy
                                                  Tony: anything else?
                                                  Hana: if you mean this by real I just give you to court
                                                  Hana: and send all this to sports book review
                                                  Tony: ok, please do
                                                  Hana: you play to be best sports book
                                                  Hana: but close my account with 14 thousands???
                                                  Tony: robot play, its closed
                                                  Hana: that is very good joke
                                                  Hana: NO ROBOT PLAY
                                                  Tony: no its not a joke, send all the details to sportsbook review
                                                  Tony: or any other site you wish
                                                  Hana: just because I played 20 thousands hands a day that is robot play???
                                                  Hana: that is no problem tony
                                                  Tony: all casino play is invalid based on the use of a robot engine to play your hands
                                                  Hana: speciall version of video poker I play
                                                  Tony: not any more, your account is closed
                                                  Tony: i look forward to hearing from sportsbook review on this matter
                                                  Hana: look
                                                  Hana: right before I asked this withdrawal today
                                                  Tony: and when i do, we'll be sure to add your name to a "robot player list"
                                                  Hana: I won 250 on fruit slot
                                                  Tony: which i'll be sure to send around to all other operations
                                                  Hana: so how about this for example?
                                                  Hana: I also won on ice hockey
                                                  Hana: so damn! you are going to take all my money?? just because I played a LOT HANDS?
                                                  Tony: your net winnings on video poker using the robot exceeds your available balance
                                                  Tony: so any other winnings would not bring you to a positive balance
                                                  Hana: that is totally silly
                                                  Hana: how can I tell you I did not use any ROBOT???
                                                  Hana: and tell me one thing
                                                  Hana: why should I use robot?
                                                  Tony: if your net winnings using the robot did not exceed this amount, then the positive balance from your other plays would be honored
                                                  Hana: send me any evidence
                                                  Tony: we both know the payout is above 100% on this game
                                                  Hana: yes
                                                  Hana: so why do you have that game?
                                                  Tony: people who play not using a robot lose
                                                  Hana: oh my god
                                                  Tony: so when we hear from sportsbook review, your name will go onto a list we share with other operations
                                                  Hana: so only because I am smart and know how to play it then I am guilty???
                                                  Tony: then sportsbook review will be presented with the evidence
                                                  Hana: so send an evidence to me
                                                  Hana: you are telling me I was playing 20 000 hands a day
                                                  Tony: when they see the play history, they'll conclude its a robot
                                                  Tony: and its case closed
                                                  Hana: yes, you are right
                                                  Tony: so i look forward to contact from sportsbook review, and placing your name in a negative database for robot players
                                                  Hana: but it doesnt mean I played it by using robot
                                                  Tony: good day to you, there will be no further repsonses
                                                  Hana: did you even try that game?
                                                  Hana: there is nothing to be thinked about!!!
                                                  Hana: just please look at your game
                                                  Hana: it is not my fault that you set payout over 100%
                                                  Hana: I only found this game and so I played it
                                                  Hana: but if you take a look on it you know that there is nothing really difficult to decide about perfect play
                                                  Hana: just hold one deuce or hold at least two to royal flush
                                                  Hana: trada
                                                  Hana: that is all!
                                                  Hana: !
                                                  Hana: you dont need robot to play that simple game!
                                                  Hana: and I did not use any robot at all!!!
                                                  Comment
                                                  • excel
                                                    Restricted User
                                                    • 03-25-10
                                                    • 4270

                                                    #26
                                                    pay the man.
                                                    Comment
                                                    • WVU
                                                      SBR Sharp
                                                      • 02-01-08
                                                      • 417

                                                      #27
                                                      what was the game called that you were playing Zabula?
                                                      Comment
                                                      • HedgeHog
                                                        SBR Posting Legend
                                                        • 09-11-07
                                                        • 10128

                                                        #28
                                                        Can't wait for the Justin vid on this one!
                                                        Comment
                                                        • Jerm3462
                                                          SBR MVP
                                                          • 11-09-09
                                                          • 4454

                                                          #29
                                                          Comment
                                                          • KGambler
                                                            SBR MVP
                                                            • 07-09-09
                                                            • 2404

                                                            #30
                                                            Originally posted by WVU
                                                            12.5% does sound crazy. Are you sure about that?
                                                            Everything he says about the game is true (don't know anything about his case specifically). You can only play $0.25 max per spin. According to VP calculators the PLAYER edge is 12.5%. You only get paid on natural royals or 4 dueces. So like he says, the strategy is pretty simple and you are just redrawing all 5 cards much of the time.

                                                            I have played this game a bit. I have been afraid to play it too much because so many people have told me about rigged casino software and it just seems a little too foolish for a book to offer such a game. But they probably make a profit on all of the people who find the game and immediately set up a bot to play it !

                                                            Even at a max of 25 cents per spin, you should be able to make $30 per hour on average. The supposed edge is that big. Playing 1,000 hands per hour would not be difficult. Playing 16 hours a day is another matter, but should be doable with breaks.

                                                            I have always wondered about this game... I get the feeling it will be disappearing from their casino now... I have no idea why it exists in their casino. Bot magnet? Rigged? Gross incompetence on part of their management?

                                                            Edit: Forgot to mention... Variance is very high and it is precisely the kind of game where you would have to play a ton of it to ever prove that it is rigged. Again, you only get paid on natural royals (no wilds) and 4 dueces. So the vast majority of the time you have a losing hand. I am not sure what kind of sample size you would need to have to prove the game is rigged or is legit. Any thoughts WVU?

                                                            edit 2: said house edge, meant player edge obv
                                                            Last edited by KGambler; 05-09-11, 01:36 PM.
                                                            Comment
                                                            • jesuseatsnubs
                                                              SBR Wise Guy
                                                              • 04-27-11
                                                              • 507

                                                              #31
                                                              EVERYONE STOP USING 5DIMES .. stop depositing with them and withdraw your money and go to another book !

                                                              If they do this to 1 person .. they can do it to ANYONE ELSE .

                                                              this is unacceptable ..
                                                              Comment
                                                              • zabula11
                                                                SBR Rookie
                                                                • 05-09-11
                                                                • 32

                                                                #32
                                                                Cant remember exact name now as all site is down now but I think it was:

                                                                Royal Jackpot Deuces Wild.
                                                                Payout table was:

                                                                11 000 coins for royal flush
                                                                2 500 for four deuces.
                                                                everything else zero

                                                                giving 112.74% return



                                                                so you see you dont really think hard for playing so simple game where you discard almost all hands. Only when there is 2 or more to royal flush you click and hold it and draw a new hand. When there is deuces, they are already auto hold so you just fires next hand. That is why 20 000 hands is not that big problem as it can sound... and who knows their software, you know it is really fast so delivering cards and giving respone is within one second. Then you have 2 second on thinking ..

                                                                Originally posted by WVU
                                                                what was the game called that you were playing Zabula?
                                                                Comment
                                                                • Santo
                                                                  SBR MVP
                                                                  • 09-08-05
                                                                  • 2957

                                                                  #33
                                                                  Ok it certainly sounds feasible. Did you take breaks or was it 16-18 non-stop?
                                                                  Comment
                                                                  • excel
                                                                    Restricted User
                                                                    • 03-25-10
                                                                    • 4270

                                                                    #34
                                                                    I thought this was a joke
                                                                    Comment
                                                                    • zabula11
                                                                      SBR Rookie
                                                                      • 05-09-11
                                                                      • 32

                                                                      #35
                                                                      That is right.
                                                                      Variance is killer here. Like I told above, I had losing streak going from 7 000 almost to zero and then back.. But game is not rigged or chated. I played that for few months and payout is really 12.5%... or better say was.. but it was just trap.. even tony on chat told me: "we both know this game is over 100%" then he added "I designed that game"... but he probably did not designed it well as 12.5% is really big edge to player, even thought variance is very very big and you can easily lost few thousands there and not get anything..

                                                                      Originally posted by KGambler
                                                                      Everything he says about the game is true (don't know anything about his case specifically). You can only play $0.25 max per spin. According to VP calculators the house edge is 12.5%. You only get paid on natural royals or 4 dueces. So like he says, the strategy is pretty simple and you are just redrawing all 5 cards much of the time.

                                                                      I have played this game a bit. I have been afraid to play it too much because so many people have told me about rigged casino software and it just seems a little too foolish for a book to offer such a game. But they probably make a profit on all of the people who find the game and immediately set up a bot to play it !

                                                                      Even at a max of 25 cents per spin, you should be able to make $30 per hour on average. The supposed edge is that big. Playing 1,000 hands per hour would not be difficult. Playing 16 hours a day is another matter, but should be doable with breaks.

                                                                      I have always wondered about this game... I get the feeling it will be disappearing from their casino now... I have no idea why it exists in their casino. Bot magnet? Rigged? Gross incompetence on part of their management?

                                                                      Edit: Forgot to mention... Variance is very high and it is precisely the kind of game where you would have to play a ton of it to ever prove that it is rigged. Again, you only get paid on natural royals (no wilds) and 4 dueces. So the vast majority of the time you have a losing hand. I am not sure what kind of sample size you would need to have to prove the game is rigged or is legit. Any thoughts WVU?
                                                                      Comment
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