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^ I am sure if u ask for Jim/nick/or even Jon directly they will give u a great bonus since u busted out and they have excellent customer service. They tend to make deals on the fly with their players if u are as nice as they are
-stash
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big joe 1212
SBR Posting Legend
06-01-08
19380
#1122
BetIslands customer service has been great so far.
I called to have the times shown changed to EST. They took care of it within a minute. I had a similar problem with other books and it took them hours and days to change it. Just shows you how on top of things they are.
I also like the variety of betting options. They take just about every sporting event possible.
Hopefully I will see how fast their payouts are sometime soon.
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MysteryMung
Restricted User
02-11-11
670
#1123
Originally posted by big joe 1212
BetIslands customer service has been great so far.
I called to have the times shown changed to EST. They took care of it within a minute. I had a similar problem with other books and it took them hours and days to change it. Just shows you how on top of things they are.
I also like the variety of betting options. They take just about every sporting event possible.
Hopefully I will see how fast their payouts are sometime soon.
Lightning quick, faster than any other overseas book I've dealt with. Bookmaker, Betonline, Bodog, 5dimes - all pale in comparison. When it's time to cash out, they will treat you like a VIP.
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CollegeOverUnder
SBR Hall of Famer
10-20-10
5520
#1124
Originally posted by ttwarrior1
just lost 48 of 50 hands on blackjack at betisland.
Im done
lol this guys playing blackjack when he is worried about his CC and getting a roll over lmao
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sneak-a-peak
SBR MVP
11-07-09
1373
#1125
Jon,
Add a good loyalty program and your book could very well be on its way to becoming the next betjamaica around here
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dumare
SBR Rookie
10-08-11
8
#1126
Jon,
I was wondering if the $ 25 free play is still available to new customers? If so, how may I get my hands on that?
Thanks!
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laclippers504
SBR MVP
08-21-06
4553
#1127
so far so good. Took a fairly big freeplay so have a 12x rollover but have liked the customer service and accesibility of the staff
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bachngocduong
SBR MVP
03-17-06
1826
#1128
Originally posted by laclippers504
so far so good. Took a fairly big freeplay so have a 12x rollover but have liked the customer service and accesibility of the staff
100% bonus 12x rollover deposit + freeplay win no good DSI 100% only 20x rollover on depsit only better then BI
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griffdog
SBR Sharp
11-25-09
424
#1129
Rollover's no issue if you have enough action.
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wtt0315
SBR Hall of Famer
01-18-07
8037
#1130
i like the different bonus options. There is something for everyone
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ProfaneReality
SBR Hall of Famer
04-14-09
7607
#1131
Mini review of Bet Islands after a few months of playing there:
A lot of offerings, not quite as many as 5dimes, but a lot more than most shops.
Very solid customer service, Ashley goes above and beyond. Jon is very accommodating.
Quick W.U. payouts. Requested one late sunday night, and was ready Monday afternoon.
One negative... not a fan of their payout limits. They profess to be a cash only book, and that's fine. But you are going to attract mainly players who like to deposit and withdraw via w.u./m.g.. the 975 per week limit (combined, not each) is way too low. If I can deposit X amount every day via that method, then I should be able to withdraw X amount a day as well. So for a player who doesn't want to deal with checks, I suggest keeping a small balance, or you could get stuck in a situation where it will take months for you to get your money out.
Overall, solid B+ book.
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southpaw74
SBR Hall of Famer
12-21-09
7104
#1132
Thanks for the info profane! I didn't know that but its very good to know.
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Betislands
SBR Wise Guy
03-17-11
547
#1133
Hi Profane,
Thank you for the feedback and your review on our shop this is the feedback that makes us better.
Regarding our banking we have one p2p per week same day usually within a few hours and checks every week as well , a lot of the restrictions that we have as a book are not by choice but we must live by them in order to assure clients timely payouts and a long term business model.
Have a great day and good luck to all.
Jon
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moses millsap
SBR Hall of Famer
08-25-05
8289
#1134
Just tried to bet some NCAA sides, but notice no more free 1/2 point. Is it now set to EST, because it has always been until midnight PST before.
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FreeFall
SBR MVP
02-20-08
3365
#1135
Originally posted by moses millsap
Just tried to bet some NCAA sides, but notice no more free 1/2 point. Is it now set to EST, because it has always been until midnight PST before.
I bet last night and didn't get the half point. I fear that's gone now.
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shooterman
SBR Sharp
08-19-08
443
#1136
Free half point is Monday through Friday. No picking them off on game day!
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moses millsap
SBR Hall of Famer
08-25-05
8289
#1137
I know it is monday to friday, it wasn't working last night, so I tried calling, but CS was off, so I sent an email and just got an email back from Ryan, who said it is still set to my account, so maybe there was just something wrong with it last night.
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shooterman
SBR Sharp
08-19-08
443
#1138
After midnight is gameday.
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moses millsap
SBR Hall of Famer
08-25-05
8289
#1139
i know, it wasn't working at 930pm whereas it was the previous month, but it's all settled now.
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FreeFall
SBR MVP
02-20-08
3365
#1140
Originally posted by moses millsap
i know, it wasn't working at 930pm whereas it was the previous month, but it's all settled now.
how do you know its settled. WE wont know till monday b/c I didnt get free 1/2 points last night
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moses millsap
SBR Hall of Famer
08-25-05
8289
#1141
Originally posted by FreeFall
how do you know its settled. WE wont know till monday b/c I didnt get free 1/2 points last night
Because Ryan emailed me and said my account was set up for the 1/2 point and on PST.
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MiscBrah
SBR Rookie
10-17-11
7
#1142
cant wait to sign up at betislands
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HedgeHog
SBR Posting Legend
09-11-07
10112
#1143
Originally posted by moses millsap
Because Ryan emailed me and said my account was set up for the 1/2 point and on PST.
Ryan's a great guy and goes out of his way to help clients. He's called me a few times; once to inform me my payment was ready and another time just to ask how BI could improve. Very glad he's my service rep.
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robmpink
SBR Posting Legend
01-09-07
13205
#1144
Originally posted by HedgeHog
Ryan's a great guy and goes out of his way to help clients. He's called me a few times; once to inform me my payment was ready and another time just to ask how BI could improve. Very glad he's my service rep.
Yes, Ryan, Nick and Ashley are top notch. I've been with BI since March and have interacted with them many times. You gotta figure they had a bad day along the line, but you would never tell in the interaction. To top it off they actually have personalities. I haven't seen one of these before BI in a long time.
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edawg
SBR MVP
07-09-11
2866
#1145
Agree rob it almost feels like you are betting with a local instead of an offshore. One thing i would like to see is for them to get NFL ML up a little quicker, but all in all it is my favorite book!
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mr.inpak
SBR Sharp
12-13-09
452
#1146
great book my only complaint tried to bet baltimore -13 get free half point at 11;00 pm. eastern didnt offer free half point my account is set up for that I thought it worked till 12,00 am. midnight friday I called them no answer
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ArunSh
SBR Hall of Famer
09-24-07
6821
#1147
Yes, same thing happened to me, tried to bet a game Friday night and got no free half point.
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secretstash
SBR Posting Legend
03-29-10
14907
#1148
i have called/live chat them and told them if and when it didnt credit me the free half and they manually edit it and then reflect it on ur acct for the future for sure. I suggest u do that. My one buddy even was told as the game was being kicked off that if the .5pts came into play he would be credited.... sure enough the game ended at 10 and the 10.5 would have won him the bet so they sure enough paid it Class Act Book!
-stash
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jazzyj7
SBR Wise Guy
03-02-09
859
#1149
Damn, I didn't know this book was doing so well. I gotta try this book out, since 5crimes didin't work to swell for me. Haven't really heard any complaints from the many players. You would think this book should be rated AAA+++ by the way you guys speak about it. Wonder why sbr still has it at b-?
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chisox35
SBR Hustler
07-16-11
88
#1150
Jon,
I have nothing but positive vibes with BI as well.One concern I do have is I noticed my account is collared at $1000 max per game and wanted to know If that can be adjusted or do you not allow higher bets?I looked on your site but could not find any information on bet limits.
Thanks
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robmpink
SBR Posting Legend
01-09-07
13205
#1151
Originally posted by jazzyj7
Damn, I didn't know this book was doing so well. I gotta try this book out, since 5crimes didin't work to swell for me. Haven't really heard any complaints from the many players. You would think this book should be rated AAA+++ by the way you guys speak about it. Wonder why sbr still has it at b-?
They are pretty new. They started out in the C range. To go from C to A in 8 months is unheard of. Personally I feel they are an A book.
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jazzyj7
SBR Wise Guy
03-02-09
859
#1152
Originally posted by robmpink
They are pretty new. They started out in the C range. To go from C to A in 8 months is unheard of. Personally I feel they are an A book.
Sounds like an A. You know if they make you take bonus? Or make you complete anything over a 1 time rollever?
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SBRMAN23
SBR Hall of Famer
01-07-11
6906
#1153
If they make you take a bonus Thats a no no but would like to try them out
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robmpink
SBR Posting Legend
01-09-07
13205
#1154
Originally posted by jazzyj7
Sounds like an A. You know if they make you take bonus? Or make you complete anything over a 1 time rollever?
No, you don't have to take the bonus. Don't know on the other thing.
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jazzyj7
SBR Wise Guy
03-02-09
859
#1155
Originally posted by robmpink
No, you don't have to take the bonus. Don't know on the other thing.