[dallasja]

I'm writing because they are full of shit and I hope no one else signs up with them. They may look like a legitimate site and have great "fake" reviews, but this is first hand experience.

I opened an account with $250. I turned it into an amazing $4k through football picks and the casino. I requested $1k and a $3k fed ex payment. They said they already took care of it and the check was good when I spoke to them on the phone! That sounds great, but that was before they even discovered my account number!!! So I pressed on and asked how can you send money when you don't know where you're sending it and the rep replies, "man, you're busting my balls here." - f@#k bas@#!

So now i suspect they're bullshit. So I confirm that i wanted a 3k payout and a 1k ** payout. I received my number and went to ** and collected my money with no problem. I asked if the check was sent and they said yes but couldn't provide me with a tracking number. Suspicious again!

So i turned my remaining 2k balance to over 7k in the casino. I've lost my job so i'm excited about this money that will help pay bills. I log on to my account today, they say it's been 0'd out because i lost in the casino! That is BULLSHIT! I was busy at a meeting. So I asked them to provide proof, IP address, bet amounts, patterns, etc. They couldn't provide anything and said, "Naw man, you lost it!"

If i had a way to @#$#@ i'd do it.

Stay away from WagerWeb bullshit.

Contact me if you have to and i'll provide you with any information you need.

****UPDATE**** UPDATE****UPDATE****
From this point forward, I will place my updates here so readers don't have to go through the entire thread, unless I am responding to someone's question or comment below. Thank you.

Updated: 11.29.07 6:04 pm CST.
This afternoon the Fedex guy came by and delivered a check for $3k I am happy to report that they have in fact paid out nearly $4k to me on my initial investment of $250. I am now awaiting the outcome and status of the $7k.

I did file a complaint giving details to SBR. So here is a synopsis of my report. I called them yesterday on the way to pick up the wired money. I asked a gal what was my balance. She reported to me $7k+. I picked up my wired $1k and between that time and getting home and logging on, probably about 30m, my balance dropped to 0. I called to inquire and they reported it was played with fake money at first, then another claimed I played and lost it. So what is the real story? Hopefully, SBR can get to the bottom of this. Thanks again for all your feedback.

[bigboydan]

Strange happenings if indeed all true. If you feel you really need some assistance with this matter then fill out a complaint form, and one of us will inquire on this on your behalf.

[magnavox]

I'm writing because they are full of shit and I hope no one else signs up with them. They may look like a legitimate site and have great "fake" reviews, but this is first hand experience.

I opened an account with $250. I turned it into an amazing $4k through football picks and the casino. I requested $1k and a $3k fed ex payment. They said they already took care of it and the check was good when I spoke to them on the phone! That sounds great, but that was before they even discovered my account number!!! So I pressed on and asked how can you send money when you don't know where you're sending it and the rep replies, "man, you're busting my balls here." - f@#k bas@#!

So now i suspect they're bullshit. So I confirm that i wanted a 3k payout and a 1k ** payout. I received my number and went to ** and collected my money with no problem. I asked if the check was sent and they said yes but couldn't provide me with a tracking number. Suspicious again!

So i turned my remaining 2k balance to over 7k in the casino. I've lost my job so i'm excited about this money that will help pay bills. I log on to my account today, they say it's been 0'd out because i lost in the casino! That is BULLSHIT! I was busy at a meeting. So I asked them to provide proof, IP address, bet amounts, patterns, etc. They couldn't provide anything and said, "Naw man, you lost it!"

If i had a way to @#$#@ i'd do it.

Stay away from WagerWeb bullshit.

Contact me if you have to and i'll provide you with any information you need.

If you went and withdrew $1k, there should be $3k left, not $2k?

It is possible that the check was indeed sent and you gambled with their money they forgot to deduct from your account.

[robmpink]

Unless it was an error there is no reason to just steal your funds.

[biggamer3]

Whats their SBR rating?

Too lazy to look it up

[rm18]

B-

[dallasja]

Thank you all for your responses and the complaint form too! I will definitely file one. Here are the exact records. Please note that it says a payout was made. If it is paid out, I will follow up with a post! I tell it like it is. Notice the $7k plus is shown as a ZERO on my account; I thought this was an error and called them and that's when they told me it was lost in the casino.

45000169 11/18/2007 07:54PM 5687-6506-20 CARMEN ROJAS GAMBOA 250.00
45000509 11/18/2007 08:13PM 1 Wager Placed -105.00
45001535 11/18/2007 09:58PM Wager Won 205.00
45001881 11/18/2007 10:12PM 1 Wager Placed -225.00
45003461 11/18/2007 11:27PM Wager Won 429.55
45014520 11/20/2007 01:00AM Casino Win - 11/19/2007 1,235.30
45028133 11/21/2007 01:00AM Casino Win - 11/20/2007 64.08
45039199 11/22/2007 01:00AM Casino Win - 11/21/2007 159.80
45043586 11/22/2007 02:07PM Wager Won - Free Play 113.64
45043893 11/22/2007 02:12PM 1 Wager(s) Placed -82.50
45044684 11/22/2007 03:23PM 1 Wager(s) Placed -110.00
45045398 11/22/2007 04:00PM Wager Won - Free Play 88.48
45047954 11/22/2007 05:31PM 1 Wager(s) Placed -50.00
45048262 11/22/2007 05:38PM Wager Won 210.00
45048353 11/22/2007 05:38PM Wager Refund 82.50
45048511 11/22/2007 05:43PM 1 Wager Placed -200.00
45050048 11/22/2007 07:13PM Wager Won 400.00
45051743 11/22/2007 07:39PM 1 Wager(s) Placed -75.00
45056085 11/22/2007 09:48PM Wager Won 140.22
45056163 11/22/2007 09:48PM Wager Won 176.29
45056931 11/22/2007 09:58PM 1 Wager Placed -500.00
45060713 11/23/2007 01:00AM Casino Win - 11/22/2007 410.76
45065101 11/23/2007 02:27PM 1 Wager Placed (1 Free Play Placed) -120.00
45071653 11/23/2007 07:39PM 1 Wager(s) Placed -25.00
45072026 11/23/2007 08:04PM 1 Wager(s) Placed -315.00
45078454 11/24/2007 01:00AM Casino Win - 11/23/2007 349.74
45085568 11/24/2007 03:39PM 1 Wager Placed -156.00
45088210 11/24/2007 05:36PM 1 Wager Placed -50.00
45091297 11/24/2007 07:04PM Wager Won 297.82
45092402 11/24/2007 07:28PM 3 Wagers Placed -600.00
45095819 11/24/2007 09:52PM 1 Wager Placed -210.00
45096157 11/24/2007 10:13PM Wager Won 630.00
45096696 11/24/2007 10:59PM 1 Wager Placed -25.00
45098781 11/24/2007 11:54PM 2 Wagers Placed -150.00
45099265 11/25/2007 01:00AM Casino Win - 11/24/2007 648.17
45103852 11/25/2007 01:04PM 3 Wagers Placed -490.00
45105231 11/25/2007 02:44PM 2 Wagers Placed -600.00
45107861 11/25/2007 04:05PM 1 Wager Placed -50.00
45109363 11/25/2007 04:11PM Wager Won 410.00
45109848 11/25/2007 04:17PM Wager Won 800.00
45110144 11/25/2007 04:19PM Wager Won 420.00
45111689 11/25/2007 05:54PM 1 Wager Placed -50.00
45115069 11/25/2007 08:03PM 1 Wager Placed -240.00
45116808 11/25/2007 09:47PM Wager Won 440.00
45117072 11/25/2007 09:56PM 1 Wager Placed -500.00
45118641 11/25/2007 10:15PM 1 Wager Placed -232.85
45125224 11/26/2007 07:25PM 1 Wager(s) Placed -315.00
45125261 11/26/2007 07:29PM 1 Wager Placed -25.00
45127395 11/26/2007 09:56PM 3 Wagers Placed -495.00
45131009 11/27/2007 01:00AM Casino Loss - 11/26/2007 -191.41
45132783 11/27/2007 10:36AM Debit Adjustment ** FEES -80.00
45132784 11/27/2007 10:36AM ** PAYOUT OK BONUS IN CASINO -1,000.00
45132822 11/27/2007 11:18AM FEDEX FEES -65.00
45132823 11/27/2007 11:18AM FEDEX PAYOUT -3,000.00
45139103 11/28/2007 01:00AM Casino Win - 11/27/2007 9,698.24
45142956 11/28/2007 04:27PM To Adj payout sent yesterday customer received $990 10.00
Total: 7,336.83

This balance at the bottom is zero when I log onto the website.

[dallasja]

I just looked it over and can't really determine if it makes sense to you readers. Thanks for the help BigBoyDan, I appreciate someone helping with this because it really sucks. I know I already collected $1k and am crossing my fingers on the $3k check, but from the way they were on the phone, i'm not holding my breath. If anyone has other questions or suggestions, please advise.

About the gambling with their money - that is definitely not the case.

I didn't find this site to see the B- until after my situation; a mistake I won't make again.

Again, several spots/report on the site indicates a $3k payout, but not having the fedex tracking number is suspicious to me and they spelled my name wrong as the receiver. I can only wait and see if a fedex delivery shows up at my door.

Could it be they zeroed me out because they think i'm taking my winnings and they're afraid i won't lose it back to them? I mean $250 to nearly $11k. Any thoughts?

Thanks guys (and girls, if any).

[Bill Dozer]

dallas,

We will look for your complaint in the AM. Wagerweb has made some minor decisions that have not been fair but gathering the facts have not been a problem. Hopefully we can get to the bottom of this for you.

[MrX]

The account history shows the FedEx payment ($3000) taking your account balance to -$2200 or so, and this is before the big $9700 casino win.

[dallasja]

Okay so I spoke to them again this evening and they said the I should be getting the check and they'll give me a tracking number in the next couple of days. This is for the $3k withdrawal request.

I inquired about the $7k and one person said, something along the lines of it was fake money. They I spoke to someone else and they said, something different - it was real money and that it was indeed lost coming from a single IP address. Right then i knew they were BS because I have logged on on three different computers. I am somewhat technical but do know that my home IP is completely different from my parent's IP address. I'm assuming they may have access to MAC id's as well but after listening to their BS about all transactions coming from one IP, i felt they were just searching for something to say.

Mr X. Thanks for doing the math and taking the time to understand my situation.

Thanks for your additional feedback.

[MrX]

I'm still confused, according the that history, you made a $3k withdrawal when your balance was $693. Which, of course, is a great feature, I may start playing there myself!

[dallasja]

I don't think they included my latest casino winnings in the report.
I sent in a complaint form. I'll cross my fingers and keep you guys updated.

[tblues2005]

good luck there dallasja and I hope they resolve this for you.

[marc]

Looking at the statement it is hard to tell whether you won your money before or after your payouts were requested. My guess is that they will come back and tell you that your 3k payout was issued while you were still in the casino, so you were effectively playing with fake money at that point.

[bigboydan]

Looking at the statement it is hard to tell whether you won your money before or after your payouts were requested. My guess is that they will come back and tell you that your 3k payout was issued while you were still in the casino, so you were effectively playing with fake money at that point.

It doesn't sound like the player had the privilege to play on credit with them, so needless to say I concur with you in regards to your thoughts.

We will found out at some point soon enough if this is indeed the case after we inquire on the players behalf and gather the all the details.

[paul Mordeeb]

How easy would it be for an internet book to say "you lost it all in the casino!"??

Probably as easy as a player saying "that wasn't me playing!" when he was at his uncle ed's house playing!!!

I think this is a tough one to find the truth either way.

[jjgold]

Wagerweb is not a book you want to be playing with period

C- book

[biggamer3]

It doesn't sound like the player had the privilege to play on credit with them, so needless to say I concur with you in regards to your thoughts.

We will found out at some point soon enough if this is indeed the case after we inquire on the players behalf and gather the all the details.

BBD, i dont like it that a book will allow a player to play on credit and not pay out if the player won, had he lost 3K i am sure as hell they would have canceled the check they were processing

they cant play the win win card always

[magnavox]

I thought this was basic stuff -- if you requested a withdrawal, then don't play with that money!

[acw]

Wagerweb is not a book you want to be playing with period

C- book

Thanks coach!
Personally I think they are outright stiffs that are using complete incompetence as an excuse. It does not matter if they are indeed stiffs or totally incompetent, as in both situations no more than an F should be given.
I have been trying to convince Justin7 of this!

[robmpink]

It says you earned $4,000. You cashed out for $1,000 ** and $3,000 Fed Ex check. If the withdrawls were processed, how did you have $2,000 to play with in the casino? Just curious, what casino game did you hit on and roughly what time of the day?

[dallasja]

I earned approximately $4000. I requested a ** for the limit of $1000. Since you can only request money once a day, I requested a cashiers check to be fedexed to me for the limit of $3000, but not before I turned the balance of 4-1=3 to 5. I took the remaining $2000 and turned it to $7K and that's when it disappeared. According to them payments can only be processed in the morning. If that was the case then I couldn't have lost it because they payout wasn't officially processed until the morning anyways.

Let me clarify. I had a balance. I requested 1k, they said they'd send and deducted it. I have a balance left. Before the 3k is pulled out of my account, i played again. I went down some then won it back and more. This is where they are claiming that I wasn't playing legitimately. But if they didn't pull the money out and debit it from my account yet, can't I do what I want until they do deduct it? And if they sent me $3k doesn't that mean that it was legit money to be able to fed ex that amount.

I won playing blackjack usually during mid to late afternoon.

[magnavox]

But if they didn't pull the money out and debit it from my account yet, can't I do what I want until they do deduct it? And if they sent me $3k doesn't that mean that it was legit money to be able to fed ex that amount.

Is it legit to hand out multiple $1k checks if you have just $1k sitting in your checking account? Of course you are planning on replenishing it before those people will try to cash them...

[Iwinyourmoney]

But if they didn't pull the money out and debit it from my account yet, can't I do what I want until they do deduct it? And if they sent me $3k doesn't that mean that it was legit money to be able to fed ex that amount.
.

Ok heres where I think they have the upper hand. If you request a withdraw at 1pm, then the money is technically "gone". Anything you gamble with at 1:01pm is nothing because you requested a withdraw. They will say "Oh our systems were bogged down during that time and thats why it didnt get pulled from your account yet".

It sucks but I think they have the upper hand in this one. Now if you would have LOST that money, it would have been a whole different story....because they would have honored the loss.

[noyb]

Ok heres where I think they have the upper hand. If you request a withdraw at 1pm, then the money is technically "gone". Anything you gamble with at 1:01pm is nothing because you requested a withdraw. They will say "Oh our systems were bogged down during that time and thats why it didnt get pulled from your account yet".

It sucks but I think they have the upper hand in this one. Now if you would have LOST that money, it would have been a whole different story....because they would have honored the loss.

i disagree completely. if you ask for a withdrawal some companies instantly remove the amount from your account, for some it is standard practice to wait until the withdrawal is processed (f.e. Canbet does this, I assume this is also the case with Wagerweb).

it's obvious removing the amount immediately is most practical for everybody. however, some bookmakers don't do this because they know a lot of their clients are borderline gambling addicts anyway and problably can't resist playing with the amount they have asked to withdraw while waiting (and will most likely end up losing it before anything is paid).

when it's time to process the pay out, the bookie checks whether the money is still there, and when it's not, they do not pay. it's not like they send a ** and only withdraw the money a few days later ofcourse assuming there was no human error of any sort.

in this case, when it was time to process the withdrawal, the money was there to be processed, so the withdrawal went through. whether or not the player has played with the money while it was pending should not matter at all, it is Wagerweb's own decision not to freeze this money in the first place.

By the way, is it at all clear this is the main argument for Wagerweb to confiscate this guy's balance, because it makes little sense.

[Iwinyourmoney]

I agee with the above statement, but WagerWeb can use what I said as their arguement and it would stand. I would no doubt see where WagerWeb was coming from on this issue, but I have to side with the player cause......well Im a player.

[noyb]

I agee with the above statement, but WagerWeb can use what I said as their arguement and it would stand. I would no doubt see where WagerWeb was coming from on this issue, but I have to side with the player cause......well Im a player.

i'm also a player, but i definitely do not automatically side with the player in disputes. in this one i will though (assuming the player is not holding any info back), to be honest i do not think Wagerweb has any case (and i do not see where they are coming from) unless they have explicitly stated in their T&C it is forbidden to play with "pending" funds.

[Iwinyourmoney]

Example: You withdraw $500 from your ATM. Your account is now at $0. But, your bank hasnt processed the withdraw yet because night processing hasnt kicked in yet. So, your account still shows $500. So....you do the transaction again. Your bank account in the mourning would be overdrawn $500 PLUS you get hit with overlimit fees. Should you not get charged overlimit fees and not be -500 because they didnt instadebit your account? I think WagerWeb has a clear case. I wish I could side with the player.....but I just dont see how I can

[noyb]

Example: You withdraw $500 from your ATM. Your account is now at $0. But, your bank hasnt processed the withdraw yet because night processing hasnt kicked in yet. So, your account still shows $500. So....you do the transaction again. Your bank account in the mourning would be overdrawn $500 PLUS you get hit with overlimit fees. Should you not get charged overlimit fees and not be -500 because they didnt instadebit your account? I think WagerWeb has a clear case. I wish I could side with the player.....but I just dont see how I can

i fail to see the connection between your example and this case. there are a lot of important differences on many points, but most importantly the player was not hit with just a few bucks in overlimit fees, but his entire remaining balance was confiscated. also, this was not a matter of night processing not kicking in, adjusting the balance after a withdrawal is an easy automatic transaction. Wagerweb willingly choose not to do this, as i said like other bookmaker, hoping the player would lose the money before the withdrawal would be processed. again, unless it says in their TC (which I do not know, and am too lazy to read) it is not allowed to play with pending money, nothing prevents a customer from doing that, and nothing allows the Wagerweb to confiscate the entire remaining balance as a result.

[paul Mordeeb]

I guess what it comes down to is if he went to the casino and lost $3000. Would they have credited him back the $3000 for the check and say he couldn't lose the money because technicaly it was gone????

I think we all Know the answer!!! There is a reason most books have a delay between you telling them to send the money and them accually taking it out of your account. SO YOU HAVE A CHANCE TO LOSE IT!!!!

[robmpink]

This whole situation is weird. You give the impression that you cannot get a solid answer as to why the funds are gone. i find it hard to believe that Wager Web won't tell you a concrete reason. I'm willing to bet a kidney that they wouldn't just "steal" the money for no reason. Do you know how muxh money they would lose due to the bad pub? Lets get the facts out here. I play at WagerWeband know they keep the money in the account if you make a withdrawl after the time they could process it. That means the money will remain in your account until it is processed. It is yours to play with if you so choose. If you lose the amount you want to withdraw, no payout. If you win $10,000 congrats its yours! We have to dismiss the speculation that WW deducted the $$ because he requested a payout earlier. Besides being a tech issue, which I would think they would own up to for a paultry $7,000 it appears that the player says he make the casino losses. Player, correct me if I'm wrong, but is that what WW is saying? If so, I would imagine WW would provide proof such as the casino log and ISP address, Did you request this info and if so, did you get it. If WW said you lost it in the casino, are you disputing that you didn't play? This could easily by proved by using tracing the ISP. You say you used 3 different computers, but WW says you only used 1 ISP. This is where things get interesting. Why would they pay you all of the money then decide to screw you for no reason at all?

[dallasja]

Here is the solid answer, "You lost it and there's nothing that can be done." Then to top it off, they blocked my computer's mac/ip from visiting the site! They were a bit perterbed that SBR reps called on my behalf! Thanks guys!!! They are still claiming I "conveniently" lost it in one sitting; a sitting they couldn't provide details on. Fishy - I think so. But seriously - the whole balance?!?!? I hope everyone pulls their money out and finds a better betting site. They COULD NOT and DID NOT provide me with any details of my "so-called" casino losses: no documentation, no tech trail, no wagered amounts, no time of day played, NOTHING!!! They're full of it. Put me on a conference call with them and anyone and you'll hear them give me the run around as they pocket the $7k owed to me.

Remember, as I went to Wal-Mart to pick up the money, I spoked to what sounded like a jamaican female rep, who confirms my balance is $7k and by the time i get home, it says $0!! Wagerweb, show me the details of where I lost my money the day before or whenever you claim, yet the phone call with the rep states otherwise. If you record all conversations, you'll see that what I am saying is true!

WagerWeb is NOT owning up! I would love for SBR to take up the issue on my behalf! I'll split whatever they collect with the forum to build a better site and promote the hell out of this site to see that WagerWeb doesn't honor it's obligations and finds some lame excuse to NOT pay.

They paid me $1k, the $3k, then wiped out $7k. Maybe there were afraid I was going to request $5k next, which i was going to do! That's funny - when I lose it's theirs and when I win, it's STILL theirs!
robmpink, you're welcome to inquire whatever you want to get details from wagerweb. I invite anyone to do it and get to the bottom of it. I'll split half of whatever is recovered.

WAGERWEB OWES ME $7k!!! I don't have a way to sue or collect my money from them, but i'll be sure to spread the word that they are a joke of a company and don't pay out what they owe.

PS - robmpink, you just lost the kidney you wagered, unless them telling me whatever bullshit they could come up with is what you consider a valid reason. But i'm not an ass, i won't collect on that one

[Shark79]

dallasja ... u do not accept pm .... what alias or account do you have at wager web ... I maybe able to help ya out with some information on your current situation.

[Justin7]

Shark,

I'm investigating this. If you have any useful information, please pm or email me.