BookMaker Issues: Improper/Inconsistent Grading (CAUTION betting MLB @ BookMaker)

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  • Donkwin47
    SBR MVP
    • 03-12-10
    • 2851

    #1
    BookMaker Issues: Improper/Inconsistent Grading (CAUTION betting MLB @ BookMaker)
    I'm curious to know if anyone else has been betting MLB Exhibition games on Bookmaker and seen something similar.

    I got back on Bookmaker recently and in just these last couple months, I have already reached Diamond status for the year (highest level). There is 0% chance I place another dollar on these exhibition games at Bookmaker and now will have to seriously consider taking 100% of my business away from them (I was planning to use them as my main book all year and going forward).

    I am very familiar with the new baseball rules at BM and at various other books across the industry, ACTION wagers, need to go 8.5/9 innings for MLs now, etc. Fully aware.

    In these exhibition games, the games are playing out outside of normal rules.. Teams are batting with pinch hitters out of order, 10 hitters in lineup, innings ending on a pitch count rather than having three outs made or even extending beyond three outs in some cases.. I've watched a trio of games in the last couple days and in every one of them I saw at least one inning where the inning ended once the pitcher reached a pitch count, even if there weren't three outs in the inning.

    By rule, would this mean that the inning was never completed, and therefore ensure that the game cannot complete the 9 full innings required to make the game complete and the bet eligible for grading? You'd think no, seems crazy, right? Literally all these games would have to be cancelled with no action. Clearly that's not what's happening, as the inning was still played, but there is an understanding between the teams as to what parameters "complete" the inning. Very often in this stretch of exhibition, it has been a pitch count that completed the inning.

    That's where my gripe is. I had the Astros today in their 15-6 rout. The bottom of the 9th was played, multiple batters, multiple outs recorded. The reliever pitching hit his pre-determined pitch count that the teams agreed would end the inning at that point, just like any other inning in any of these other games. 15-6 final, 9 innings. My bets were all graded winners on all books, including Bookmaker initially.

    A couple hours later I notice my BM balance much lower. They had changed the bet to no action, saying that the game was not completed. Now look, if that was how they consistently graded every game in the same manner, I would have no problem with that. But this is an exception to their own practice. This is happening in MOST exhibition games, and I guarantee you they are not cancelling the majority of games. Because a pitcher happens to hit a pitch count in the bottom of the 9th with 2 outs in a 9 run blowout this one time they deem the entire game incomplete and revoke my winnings? Absolutely infuriating and certainly inconsistent with how they've been grading the exhibition games. The inning number should not matter in this instance, either the inning is complete or it's not, either the game is complete or it's not. Yu Darvish gave up 5 runs in the 1st against the Sox and they called the inning prematurely due to pitch count and did not complete it by making three outs. Did they grade the wagers on that game, or were those no action? They didn't complete 9 full innings by the same measure as the Astros game. It happened again today in the Nats/O's game (these are just the ones I've watched). I'm sure this is happening in a handful of these exhibition games daily and I guarantee you that they are not being graded consistently.

    Had it been an unlucky rainstorm, so be it, that happens. Had I been on the losing side, I would certainly be happy with the apparent gift but acknowledge the feeling of having made out like a bandit. The inconsistent /incorrect judgement call on the grading is what I take issue with. When the game ended, I tried to think about if I was on the losing side and how I would expect it to be graded. Because of the reasons stated, I fully would've expected a loss. All other books graded the wagers on this game. BookMaker did as well, initially, but was the only one to then revoke the winnings. I'd love to know if losing bettors were refunded (I fully would expect so), but nonetheless, if they aren't cancelling wagers for all games with any single inning that ends without three outs recorded, they are inconsistent angle shooters in my book, and that is despicable and infuriating. I rarely post anymore and have never made a post like this, but this has to be one of the most disappointing experiences I've ever had with a sports book and I can't help but feel like I've absolutely been robbed of a good sum of money. Absolutely sick to my stomach and extremely disappointed with BookMaker. I do not feel I can trust them.
  • Rowlo
    SBR Rookie
    • 07-21-20
    • 41

    #2
    I share your frustration and so much so it has made me create account finally after following for so many years. My account was credit 3300 for winning this game and later cancelled leaving me a very dry taste. I am very concerned with Bookmaker and where there book may be heading seeing these types of things happen. I am so so flustered by this! Can’t figure out how to post my screenshot so all can see.
    Comment
    • Rowlo
      SBR Rookie
      • 07-21-20
      • 41

      #3
      Here is the one from yesterday and will post Bookmaker choosing the other side in their favor for the White Sox game.



      Comment
      • Optional
        Administrator
        • 06-10-10
        • 61056

        #4
        If you shoot in a complaint form we can ask a manager to review this for you https://www.sportsbookreview.com/sportsbook-complaint/
        .
        Comment
        • big joe 1212
          SBR Posting Legend
          • 06-01-08
          • 19380

          #5
          If they played the inning and the inning ended because of pitch count, it's a completed inning.

          Good luck with their horrible customer service! They will give you a blah blah blah answer, "stands as graded" with no further explanation.
          Comment
          • Donkwin47
            SBR MVP
            • 03-12-10
            • 2851

            #6
            Originally posted by Rowlo
            I share your frustration and so much so it has made me create account finally after following for so many years. My account was credit 3300 for winning this game and later cancelled leaving me a very dry taste. I am very concerned with Bookmaker and where there book may be heading seeing these types of things happen. I am so so flustered by this! Can’t figure out how to post my screenshot so all can see.
            I feel you, for sure. I've never complained about losing a bet that was a deserved loss. Bad beats happen and I am emotionally intelligent. This was unilaterally graded inconsistent with the precedent set in these exhibition games and done so retroactively in their favor. This was theft. Infuriating.
            Comment
            • Donkwin47
              SBR MVP
              • 03-12-10
              • 2851

              #7
              Originally posted by Optional
              If you shoot in a complaint form we can ask a manager to review this for you https://www.sportsbookreview.com/sportsbook-complaint/
              I did so yesterday, thank you very much!
              Comment
              • Donkwin47
                SBR MVP
                • 03-12-10
                • 2851

                #8
                Originally posted by big joe 1212
                If they played the inning and the inning ended because of pitch count, it's a completed inning.
                Exactly, 100%. And this is exactly that happened.
                Originally posted by big joe 1212
                Good luck with their horrible customer service! They will give you a blah blah blah answer, "stands as graded" with no further explanation.
                Once again, you hit the nail on the head. Just word vomit from a low level rep talking down to me like I'm a 40 IQ degenerate who can't take a loss while I know the rules inside and out and had a full air tight case while the reps I talk to surely have no idea of what actually occurred. Would not connect me to a higher up, would not provide any number to call.. Just as infuriating as the revocation itself.
                Comment
                • big joe 1212
                  SBR Posting Legend
                  • 06-01-08
                  • 19380

                  #9
                  Originally posted by Donkwin47
                  I did so yesterday, thank you very much!
                  Good luck with that too! I've been waiting 7 weeks!
                  Comment
                  • Optional
                    Administrator
                    • 06-10-10
                    • 61056

                    #10
                    Originally posted by Donkwin47
                    Exactly, 100%. And this is exactly that happened.

                    Once again, you hit the nail on the head. Just word vomit from a low level rep talking down to me like I'm a 40 IQ degenerate who can't take a loss while I know the rules inside and out and had a full air tight case while the reps I talk to surely have no idea of what actually occurred. Would not connect me to a higher up, would not provide any number to call.. Just as infuriating as the revocation itself.
                    It can be maddening but it happens due to most players complaints about grading errors being wrong. And first level CS not being in a position to be sure either way themselves usually. So CS just says sorry, grading is correct and won't get into any discussion as people just won't stop quite often.
                    .
                    Comment
                    • Rowlo
                      SBR Rookie
                      • 07-21-20
                      • 41

                      #11
                      Any updates from BM management about your loss here?
                      Comment
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