Hi everyone!
I have an account which I have created about a year ago on sunderlands.eu.
They have changed their name to betpresto a few months ago. No problems for me by then.
More recently, whenever you write sunderlands.eu on your browser, it will automatically redirect you to sunderbet.com page. The same if you write betpresto.com. Nevertheless, the page remains very similar to the original Sunderlands web page, even with the live help with the same operators and all. However, since this new name change, I cannot access my account!
An error message shows:
Be careful! Please fill in the form correctly
Look out for lower cases where necessary
- Authorization failed. Incorrect password or username.
Despite being sure of the password, even if I try to retrieve it, another error message appears:
WARNING!!! Please fill-in the form in the appropriate manner.
The main problem is that I have 50£ in my account, which I obviously not in the mood to lose!
Does anyone in here have the same problem?
I know a friend of mine who is also in the same situation!
I would appreciate any help!
Ruben
EDIT: I forgot to report that I have tried to contact them, of course. Sent 3 e-mails, the first one a month ago. No response. Also tried the live chat (in which most of the time I do not even get to talk to anyone): first time, they told me that I should send an e-mail to u2us@sunderlands.eu (which I did, and no reply, as stated above); seconde time, they told me that I would have to open a new account. When I explained that I had 50£ on my old account, the operator simply did not replied anymore. This has happened 3 times!! :/
I have an account which I have created about a year ago on sunderlands.eu.
They have changed their name to betpresto a few months ago. No problems for me by then.
More recently, whenever you write sunderlands.eu on your browser, it will automatically redirect you to sunderbet.com page. The same if you write betpresto.com. Nevertheless, the page remains very similar to the original Sunderlands web page, even with the live help with the same operators and all. However, since this new name change, I cannot access my account!
An error message shows:
Be careful! Please fill in the form correctly
Look out for lower cases where necessary
- Authorization failed. Incorrect password or username.
Despite being sure of the password, even if I try to retrieve it, another error message appears:
WARNING!!! Please fill-in the form in the appropriate manner.
The main problem is that I have 50£ in my account, which I obviously not in the mood to lose!
Does anyone in here have the same problem?
I know a friend of mine who is also in the same situation!

I would appreciate any help!
Ruben
EDIT: I forgot to report that I have tried to contact them, of course. Sent 3 e-mails, the first one a month ago. No response. Also tried the live chat (in which most of the time I do not even get to talk to anyone): first time, they told me that I should send an e-mail to u2us@sunderlands.eu (which I did, and no reply, as stated above); seconde time, they told me that I would have to open a new account. When I explained that I had 50£ on my old account, the operator simply did not replied anymore. This has happened 3 times!! :/