1. #1
    bettiati
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    sportingbet account closed, funds (profit) confiscated

    2015-01-19 : I registered an account at sportingbet.

    2015-09-12 : After i made my first deposit, they asked for identity documentation on the same day. I sent them my passport copy and they accepted it and verified my account. I made 3 deposits via Neteller without any problem. i made at least 10 bets without any problem.

    2015-10-05 : I tried to make my first withdrawal but sportingbet closed my account. They claim that they found one another account on my name from 2010 that was closed, and now they closed my new account too and hold back my winnings. (They want to pay back only my deposited amount.)

    Five years ago , in 2010, I have at least 60 accounts at different sports bookmakers , I do not keep in mind all of them at this distance of time.

    So
    - sportingbet allowed me to register my account
    - sportingbet verified my account
    - sportingbet allowed me to deposit (and lose my money)
    - sportingbet allowed me to place bets
    - sportingbet refuse to pay out my winnings

    I am sure that if my balance would be lower than my deposit amount then sportingbet would not payout anything. So I can only lose (the deposit amount) and sportingbet can only win.
    I suppose that this is a common behavior at all bookmakers , that they know that they will refuse payout for some new users, but they let them place bets because there is a chance that the customer will lose all its funds (and keep depositing, like me, 3 times), so it is free money for every bookmaker. So they do this on purpose.

    So this is not my responsibility that I do not keep in mind that sportingbet closed my account 5 years ago.
    Sportingbet should take the responsibility .
    - sportingbet should not have allowed me to register my account
    - sportingbet should not have verified my account
    - sportingbet should not have allowed me to deposit
    - sportingbet should not have allowed me to place bets

    Is it legal/possible that a bookmaker can ban somebody from its service for life?
    Is there any term of limitation (of the ban)?
    Could it happen that you can get a perpetual ban at a bookmaker but a murderer have to go to jail only 5 years? Should i contact to mga or any other organization ?

    I have already sent this conplaint to sbr 9 days ago. (and another 2 emails that wheather they got my complaint, but did not get any answer, so i had to register and post here this issue)

  2. #2
    tomallen123
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    sportingbet well known for stuff like this
    your moneys gone, sorry

  3. #3
    Limited
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    IMO bookies can limit or permanent ban any player whenever they want. Problem in your case is that they refuse to pay out winning after they have opened and verified your account, they also allowed you to place bets with them, so that means that they agreed to pay winnings you should win or to get your money if you lose. There is probably no legal basis to confiscate your winnings once they have accepted your bets.

  4. #4
    Optional
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    Do you know if you are dealing with the main UK Sportingbet company or one of the regional franchises? Same question for your original account? (what country are you in?)

    Unfortunately they can refuse service or ban you indefinitely/forever and do not even need to give a reason for doing so. But they need to pay your winnings first still.

    Are they saying there was any problem with your original account? Was it closed by the company as they did not want your business or was it just a dormant account you had stopped using? Do you recall if that account had any non-standard betting limits imposed?

  5. #5
    Hareeba!
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    Did you accept any bonus offer on opening your new account?

  6. #6
    cashin81
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    Still your responsibility imo.
    They closed your acc, they most likely sent you an email at the time.
    You go back, claming ignorance.
    Not their fault you cant remember.
    Yes they may be at some fault for taking the bet, but its mostly on you.

  7. #7
    bettiati
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    Quote Originally Posted by Hareeba! View Post
    Did you accept any bonus offer on opening your new account?
    No bonus.

  8. #8
    bettiati
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    Quote Originally Posted by cashin81 View Post
    Still your responsibility imo.
    They closed your acc, they most likely sent you an email at the time.
    You go back, claming ignorance.
    Not their fault you cant remember.
    Yes they may be at some fault for taking the bet, but its mostly on you.
    I hope you will remember all your (50-100) accounts 20-30 (in my case this is only 5) years later when you open a new account ...

  9. #9
    Optional
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    Quote Originally Posted by cashin81 View Post
    Still your responsibility imo.
    They closed your acc, they most likely sent you an email at the time.
    You go back, claming ignorance.
    Not their fault you cant remember.
    Yes they may be at some fault for taking the bet, but its mostly on you.
    If it is just a forgotten dormant account and he hasn't claimed any bonuses he would not have been otherwise entitled to, then whatever the terms say I think it would fail the test of reasonableness to confiscate the balance.

    Sounds like they have some joint responsibility for not detecting the old account during the KYC process too. If at least the player name and date of birth are exact matches on both.

  10. #10
    cashin81
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    Quote Originally Posted by Optional View Post
    If it is just a forgotten dormant account and he hasn't claimed any bonuses he would not have been otherwise entitled to, then whatever the terms say I think it would fail the test of reasonableness to confiscate the balance.

    Sounds like they have some joint responsibility for not detecting the old account during the KYC process too. If at least the player name and date of birth are exact matches on both.
    if they took his deposit, sure - the book is at fault. But he wants the winnings.
    I dont think its unreasonable to say if you are banned from a book and open a new account, then you might not get paid winnings...

  11. #11
    Optional
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    Quote Originally Posted by cashin81 View Post

    if they took his deposit, sure - the book is at fault. But he wants the winnings.
    I dont think its unreasonable to say if you are banned from a book and open a new account, then you might not get paid winnings...
    Definitely. And if banned it is not up to the book to detect you before making bets either.

    But this guy sounds like he just forgot an old account and says he hasn't taken any bonuses with the new one. As long as the old account wasn't restricted in any way I don't think it would be fair to enforce multi account rules on him. :\

  12. #12
    bettiati
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    Quote Originally Posted by Optional View Post
    Do you know if you are dealing with the main UK Sportingbet company or one of the regional franchises? Same question for your original account? (what country are you in?)

    Unfortunately they can refuse service or ban you indefinitely/forever and do not even need to give a reason for doing so. But they need to pay your winnings first still.

    Are they saying there was any problem with your original account? Was it closed by the company as they did not want your business or was it just a dormant account you had stopped using? Do you recall if that account had any non-standard betting limits imposed?
    <!--[if gte mso 9]><xml> <o:OfficeDocumentSettings> <o:AllowPNG/> </o:OfficeDocumentSettings> </xml><![endif]-->
    I do not remember where was my first account registered. (uk or other)
    I think the new one was registered at uk because in my country (Hungary) the regional franchise was blocked. Sportingbet has alternate urls for hungarian: for example:
    hu.sportingbet538.com but i did not know about it, it is not public, there is no redirecting from the main page because it is blocked. I do not remember why sportingbet closed my account, but i think they did want me to play there.

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  13. #13
    cashin81
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    Quote Originally Posted by Optional View Post
    Definitely. And if banned it is not up to the book to detect you before making bets either.

    But this guy sounds like he just forgot an old account and says he hasn't taken any bonuses with the new one. As long as the old account wasn't restricted in any way I don't think it would be fair to enforce multi account rules on him. :\
    When you sign up for most books, it will say "you have not had an account here before", or something similar...
    It not the books fault he cant remember, or has 50-100 books to track.
    Sure in a nice world, and as a gesure of goodwill - he should be paid - but to demand it or expect it, is unreasonable.

  14. #14
    Optional
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    Betpoints: 8679

    If they closed it because they didn't want your business then you might be sweet out of luck Bettiati But if it was closed simply due to being inactive you have a case.

    See if you can find out an answer to this question from them if possible. It will make a big difference.

    If you don't get a helpful reply from the main site maybe have a second try with the Hungarian site support email address.

    I'll see if I can find out what has happened with your complaint submission too.

  15. #15
    xtrader
    xtrader's Avatar Become A Pro!
    Join Date: 09-18-14
    Posts: 45
    Betpoints: 2995

    How is that possible? Did you use a different email , payment method in the new account?

  16. #16
    bigballa
    bigballa's Avatar Become A Pro!
    Join Date: 10-18-12
    Posts: 429
    Betpoints: 4154

    Quote Originally Posted by bettiati View Post
    Is it legal/possible that a bookmaker can ban somebody from its service for life?
    i will admit it is poor that your details didnt shoot up flags that you already had an account...but i think you and i both know what your trying to do here.....and why play so dumb? you say you have had over 60 accounts at different books? why? surely you must be aware that books will heavily restrict or close your account altogether...dont play dumb my friend....

    if this really was a genuine issue and you really do have genuine accounts at 60+ books, i would highly recommend you creat a spread sheet for yourself so you know what your details are to prevent this from happening in future....

  17. #17
    bigballa
    bigballa's Avatar Become A Pro!
    Join Date: 10-18-12
    Posts: 429
    Betpoints: 4154

    Quote Originally Posted by Optional View Post
    Definitely. And if banned it is not up to the book to detect you before making bets either.

    But this guy sounds like he just forgot an old account and says he hasn't taken any bonuses with the new one. As long as the old account wasn't restricted in any way I don't think it would be fair to enforce multi account rules on him. :\
    optional your the man around here i always respect your posts, but i am surprised you arent more questionable of this guy, who knows maybe its just me being ruthless as you see these kind of guys all the time with the same old thing, so maybe i should be nicer but the whole thing sounds ridiculous.....

    registered the account but doesnt do a deposit for 8 months? and if he knew he had all these accounts over the years surely you would ask the question first? i mean if your a genuine punter and not trying to take shots at the books and have them over surely the first thing you do is try your usual details or do forgotten password....

    something doesnt add up i know sportingbet are crap but i cant imagine they are THAT crap that their systems dont flag up the same name and DOB.....and even if it doesnt how shit must their verification team be if they allowed it after the fact....just doesnt seem right for me...surely if it was a genuine mistake they would pay winnings out, i think they have to....must be more to the story....

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