Bookmaker.eu (Be careful)

Dogsrule2025 · 2025-10-23T18:33:29+00:00

Summary of Key Issue:

Primary Issue – BTC Withdrawal Dispute
In February 2022, I followed explicit instructions from Bookmaker customer support via live chat to process a Bitcoin withdrawal. However, the funds were ultimately sent to a wallet address that was incorrectly reused—despite being the same wallet that had successfully received a prior withdrawal just two days earlier. This resulted in a $25,000 loss (approximately $70,000 in today’s BTC value).

I acted in good faith, relying on support guidance as I was new to crypto at the time. I later hired a professional crypto tracing firm at my own expense ($3,000), which was unable to recover the funds, in part due to the offshore nature of the sportsbook. I proposed a 50/50 compromise, which was entirely reasonable under the circumstances, but it was summarily rejected.

Supporting Issues:

Withdrawal Restrictions:

Bookmaker allows deposits up to $500,000 in a single day yet restricts withdrawals to $100,000 per month. In 2022, I had a $1.7 million account balance and was limited to withdrawing $25,000 per day with a monthly cap. It would have taken 17 months to withdraw those funds—an approach that appears designed to keep customer funds in play under pressure. I made a request to management to have that dollar amount increased, but they told me that was not an option.

Deactivation of Rewards:

My BetPoints (cash loyalty rewards - based on your wagering) were deactivated during a 6-month stretch in 2022, while I was wagering between $100,000 and $200,000 per day. This cost me an estimated $50,000 in lost cash rewards. The program was only reactivated after I had lost $1.7M, which raises concerns about manipulative timing.

Customer Service & Lack of Concessions:

I submitted over 50 support tickets regarding delays in ticket grading—some taking over an hour—while trying to place live bets. Despite my volume and loyalty, no free plays, credits, or bonuses were offered, which is highly unusual for sportsbooks dealing with high-stakes players. All I received was thank you for your patience and we apologize for the inconvenience.

Permanent Restriction from Free Plays
In 2024, Bookmaker indefinitely restricted my access to free play bonuses with no clear explanation. Free plays are typically offered as a means of promotion to incentivize players for depositing with a sportsbook and may allow for them to have action in between deposits. Apparently, they cited my tone with customer service in conversations with BMR, this fails to take into account the context of repeated unresolved issues and poor support experiences. Given the value of my play, this feels punitive and disproportionate.

My Request:

I am not seeking full reimbursement of the BTC withdrawal in 2022, which I've been trying to resolve via law enforcement and legal means, but is difficult due to the fact I'm in the United States and they operate in Costa Rica. I take responsibility as a player, but I also acted on guidance from their own team. A gesture of goodwill—such as reinstating free plays and providing a partial credit (e.g., $12,500 )—would go a long way in making things right. This is a fair and measured request considering the scale of business I’ve brought to Bookmaker over the years.

While I acknowledge that my tone may have been overly frustrated in some interactions, I was consistently dealing with avoidable issues and deserved better treatment as a long-term, high-volume customer.

Final Thoughts

Bookmaker’s continued refusal to acknowledge shared responsibility or offer even a modest compromise raises serious concerns about the fairness and integrity of their business practices. A formal review of this situation is not only warranted but essential to promote transparency and prevent future players from experiencing similar mistreatment.

Despite my repeated efforts to resolve this amicably, Bookmaker’s management has remained dismissive and uncooperative. Their unwillingness to engage in any meaningful dialogue or demonstrate basic customer care reflects a broader pattern of predatory behavior that should not go unchecked.

My hope is that by sharing this experience, others will be more informed—and protected—from becoming victims of similar practices.

All supporting documentation, including chat logs, account history, and the crypto trace report, is available upon request.

Thank you for your time and consideration. I will continue my outreach to ensure my voice is heard for all of the other players that get taken advantage of by Bookmaker.

littlekona · 2025-10-23T20:16:40+00:00

Clown show complaint lol. So you made errors providing wrong wallet address and they sent payout funds via btc to said wallet and now you want them to re send lol
gtfo#

littlekona · 2025-10-23T20:21:35+00:00

"In the interim, I took a proactive measure recommended by Coinbase in which I sent a small deposit on 6/4/24 to the wallet which received my funds in error, with a message to please contact me. However, I've had no success with the owner reaching out to me"

LOL So you expect Bookmaker to gift you for your error. Nice try. Next time double triple check like most all of us do.

Dogsrule2025 · 2025-10-23T20:55:07+00:00

Littlekona, clown….are you serious, I had attempted two withdrawals previously that got rejected. Therefore, I was on with customer support walking me through step by step. Yeah, I would think after giving them nearly a half of million dollars I’ve earned som credibility. Your comments don’t add any value, probably indicative of your life…. Cheers my friend.

How about all the other documented issues? lol, your going to defend a book that does that shit to a player that’s deposited $500k. Get lost dude, maybe your one of the clowns paid to defend the sportsbooks

Go find somewhere else to be miserable