[BIA] BetInAsia Stole +$14.000USD Through Unauthorized Account Takeover - Need Help

[svelandiag]

I need to share what just happened with BetInAsia and get advice from the SBR community, please

TIMELINE OF EVENTS:

September 15, 2025:
- Tried logging into my BetInAsia account with my registered email
- Password not working, reset attempts failing
- Contacted support via chat

Chat with Support - Part 1:
- Support claims NO ACCOUNT EXISTS under my email
- I insist there must be an error
- They insist there's no account under my email

Critical Discovery:
- Realized I still had access to BetInAsia BLACK (their Mollybet platform)
- Logged in and recorded VIDEO showing:
* My username: sebasvelandia27gmailcom (matches my email)
* Full transaction history for 2024-2025
* Unauthorized withdrawals
* All my betting history intact

Chat with Support - Part 2:
- Showed them I could access Black Account with proof
- Support suddenly changes story - now admits account exists
- Claims I provided 2FA and identity verification to change the email address of the account (FALSE)
- I had 2FA enabled - impossible for anyone to change without my device

Here I have a recording of the chat with support you can see https://drive.google.com/file/d/1Rbj...ew?usp=sharing

THE SMOKING GUN:
Within MINUTES of showing support my Black access and recording evidence, my Black access was REVOKED. They literally locked me out right after I proved the fraud.

Email Follow-up:
- Sent all evidence to support@betinasia.com
- Instead of investigating the theft, they ask ME to do NEW KYC
- Want photo holding ID with "BetInAsia" paper - AFTER THE THEFT
- Classic delay tactic - I was already verified for months

FACTS:
- Account operated normally for months
- I'm an affiliate who promoted them to 35k+ followers
- 2FA was always enabled
- Never requested email change
- Never authorized withdrawals from my black account
- Can't access to Sharp exchange where I had +8k Euros in my balance

EVIDENCE I HAVE:
✓ Video of Black Account access before they revoked it
✓ Complete chat transcript with contradictions
✓ Transaction records showing the theft
✓ Full betting and transaction history of my black account in video and CSV format
✓ Email chains showing their refusal to investigate

Has anyone dealt with similar issues with BetInAsia? What's my best course of action? Do you know any mediators? I already filed a complaint in casinoreviews.com, but the way they immediately revoked my Black access after I showed proof seems like consciousness of guilt.

Any help or advice appreciated. This is a significant amount and this is concerning for everyone using their platform.

Will update this thread as the situation develops.

[Optional]

Your frustration is understandable and I am sorry to only have more bad news for you.

There are probably 100+ previous SBR members who have had their account balances stolen in the same way as you just have.

Betinasia will not help at all. They will lie to you and act like they have never heard of this problem before and basically treat you like a fool.

Here is a 600 page long thread where we have tried to warn people about Betinasia many times over years now. Please check it out.

In short, complaining to their upline suppliers about them acting like its never been heard of before and all your own fault is my advice. It may not help you but enough people doing it makes it difficult for suppliers like Orbitx and Betfair to claim it's not their problem and ignore it. Betfair in particular needs to be held to account for not shutting these guys down as their agents.

I will leave this thread stand alone here for a few days but will merge it with the main broker issues thread eventually.