About a week ago they sent me an email accusing me of having multiple accounts because some one else also had been betting RAS plays there and had similar plays as myself. I sent in a link to his webpage showing the play history and decided since my limits were cut 90% that I just don't want to play there anymore.
I requested a payout on December 3 and of course they want ID and bank statements even though no prior withdraws that I had done this was required. So I make pdf files of the requested documents and email them to their security department that same day. Five days later my withdraw is still pending. I contact them to find out what the hold up is and they say there is a 3-5 day time period to review the documents. WTF!!!!! It's a photo ID and a bank statement............it should not take this long to reveiw two stinking documents.
I requested a payout on December 3 and of course they want ID and bank statements even though no prior withdraws that I had done this was required. So I make pdf files of the requested documents and email them to their security department that same day. Five days later my withdraw is still pending. I contact them to find out what the hold up is and they say there is a 3-5 day time period to review the documents. WTF!!!!! It's a photo ID and a bank statement............it should not take this long to reveiw two stinking documents.