Loaded into their book for the first time. Superb customer service. Why the hell anyone would choose anyone else.
Great Job 5D.
MichaelC
SBR High Roller
10-25-09
211
#2
I agree...and it's very good on any shift unlike some.
Comment
coldhardfacts
SBR Wise Guy
10-19-07
717
#3
Just don't EVER deposit using Gold-Pay. I made a small transfer there last week, and tried to do an interbook transfer this morning. I was told that you cannot make ANY withdrawals until 30 days after ANY Gold-Pay deposit. I called and told them that I thought this was BS, but they showed me on their site where it does in fact state that.
I admit, I should have read the "fine print" before making the deposit. But what I didn't need was having their customer service rep lecture me like I was a third grader about how it was my fault because I didn't read the rules before hand. An "I'm very sorry, and I wish there was something we could do, but this is our policy" would have sufficed. Instead, I get belittled AND I can't get my money until next month.
Comment
KC
SBR MVP
04-12-07
1613
#4
Good book but Matchbook still beats their reduced juice 90% of the time
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philswin
SBR MVP
04-18-07
1279
#5
Get best of both worlds open at 5 dimes and another account at matchbook. Easier to deposit at 5 Dimes and they transfer to matchbook. I do end up mostly betting at matchbook. Gold-Pay is terrible tried it once got a big mess.
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_Stat_
SBR Rookie
11-26-08
43
#6
I've had good experiences with 5d also.
Comment
xKMACKx
SBR MVP
11-16-08
1274
#7
How are the payouts at 5Dimes? Any problems depositing checks? etc...
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flyingillini
SBR Aristocracy
12-06-06
41219
#8
Happy it's working out for you, for now
המוסד
המוסד למודיעין ולתפקידים מיוחדים
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HedgeHog
SBR Posting Legend
09-11-07
10128
#9
Originally posted by Pair of 5s Sir
Loaded into their book for the first time. Superb customer service. Why the hell anyone would choose anyone else.
Great Job 5D.
Ask for Tony next time and see if you still love their CS.
Don't get me wrong, 5D is a top 5 Book IMO. I just think their CS is below par.
Comment
whatsgood5
Restricted User
10-13-09
15359
#10
Originally posted by HedgeHog
Ask for Tony next time and see if you still love their CS. Don't get me wrong, 5D is a top 5 Book IMO. I just think their CS is below par.
Agree completely. I love the book itself, but their customer service is terrible. Fortunately I've never had to deal with Tony, but all the other guys I've dealt with are real douchebags.
Comment
gmcarroll33
SBR High Roller
03-18-09
122
#11
Originally posted by HedgeHog
Ask for Tony next time and see if you still love their CS.
Don't get me wrong, 5D is a top 5 Book IMO. I just think their CS is below par.
Agreed. During the NBA playoffs I was betting a ton of props just about every game. Thankfully I recorded them all down. About 3-4 ended up being pushes that they graded as instant losses. If I hadn't called them out on it I seriously doubt my money would have been refunded. I remember live chatting with somebody about one of them, and basically blowing up saying this is like the 4th prop in a month that you guys have screwed up and tried to declare a loser hoping I won't catch on and complain about it and I'm f'ing sick of it. There only response was basically "yawn yawn sorry sir, accidents do happen, our supervisor isn't hear right now we'll fix it when we get around to it, anything else I can help you with?" Yes fix my ****ing prop and quit grading pushes losers. Guy kept acting like such a douchebag, I finally just threatened SBR complaint, he straightened up right away and my prop was fixed in 5 minutes unlike the overnight wait until the supervisor showed up whether I liked it or not he originally claimed. I hate their CS staff
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tltaylor89
SBR Posting Legend
06-19-09
19610
#12
LOL you know what I do when they piss me off I just take them for another 10k
Comment
xKMACKx
SBR MVP
11-16-08
1274
#13
Any comments/opinions on the payouts at 5Dimes?
Comment
michael777
SBR MVP
09-20-05
1936
#14
fedex payouts arrive in 2 days,and tony is GOD
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xKMACKx
SBR MVP
11-16-08
1274
#15
No problems depositing the checks?
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thespeculator
SBR MVP
09-09-08
2999
#16
that ******* policy is b.s, otherwise great book
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JELLYBEAN
SBR Sharp
01-14-07
303
#17
5dimes is far from a A+ book. Read around the net. This book houses crooks, and Tony allows it. Then he lies about it. One of the top private forums on the net had a thread about it last night. I have a feeling it will hit many sites shortly if Tony does not do the right thing. It could get ugly.
Comment
lawsofpower48
SBR High Roller
09-06-08
229
#18
Originally posted by JELLYBEAN
5dimes is far from a A+ book. Read around the net. This book houses crooks, and Tony allows it. Then he lies about it. One of the top private forums on the net had a thread about it last night. I have a feeling it will hit many sites shortly if Tony does not do the right thing. It could get ugly.
I would like to see that forum for myself if you dont mind? I have NEVER had issues with 5dimes. They had always paid on time and they offer excellent customer service. Payouts not to mention are quick..... so I would like to hear the "tony" story... Thanks!
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iceminers26
SBR Posting Legend
10-13-08
15600
#19
5dimes is my number 1 book, no problems ever encountered using them over the past 5 or so years.
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andywend
SBR MVP
05-20-07
4805
#20
iceminers, as long as you don't win, you will not encounter any problem with 5 Dimes.
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iceminers26
SBR Posting Legend
10-13-08
15600
#21
andywend
I have been up and down with them over the past 5 years, if your referring to limiting players, I have never encountered it but have heard many players complain.
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JELLYBEAN
SBR Sharp
01-14-07
303
#22
I say the "house" crooks and allow it. Once I get ok I will put the story out. Read between the lines.
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tltaylor89
SBR Posting Legend
06-19-09
19610
#23
Its a good book until you win 60-80k and then they cut you from 5k limits to 500 dollar limits bascially telling you to take youre money and get the hell out.
Comment
droc
SBR High Roller
03-17-09
181
#24
playing at 5d about 8 years, always receive good customer service and always paid quickly.......
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Jaug
SBR MVP
01-11-09
3087
#25
$15 withdrawal fee, why would you play there?
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themajormt
SBR MVP
07-30-08
3964
#26
I honestly didnt care for 5er... I think heritage and betphoenix blow them out of the water for just standard bets...