McBookie – refusing payout of £150.00

[JeriMc]

Hi,

I received the “Tartan Club” email from McBookie at the weekend and decided that I would do a bet on the Celtic game and get my free bet on the Liverpool game. My bet on Celtic game did not win but I won £150.00 on the Liverpool correct score.

I was emailed last night by the bookmaker who told me that I was not getting my payment as they deemed me to be a bonus abuser, they stated that people in my locality had also taken advantage of the offer and therefore I am deemed to be guilty by association. They have provided no proof and it is simply their word against mine.

I was aghast; The Tartan Club is for "respected members who are not deemed to be abusers" and are selected by the bookie (I did not opt into this club) so I stated that I should not have received the offer should they have thought I was only taking advantage of them, I have contacted them and tried to reach a mutually acceptable outcome – I said I would even settle for 50% or for the winnings to be donated to charity but they have declined.

Any help would be greatly appreciated, I intend to initially contact the gambling authority and if needs be the Scottish press.

I have not broken any of the rules and am the sole account holder, I do not hold any other accounts nor does anyone else in my household.

Thanks

[Dunder]

Aside from asking SBR to help your only route would be to contact McBookie´s regulator which (surprise, surprise) is in Malta. Expect the regulator only to get involved if there has been a pattern of similar complaints.

The Scottish Press, are not going to get too excited about a bookie welching on £150.

[JeriMc]

Getting the press excited or not I intend to fully follow this issue up and failing them making good the amount owed at least highlight their approch to would be customers.

To date I have placed numerous bets at Mcbookie without sucess but on the one occasion I win they respond like this.

This is a joke

[Dunder]

I don´t blame you, this type of action on the part of a bookie stinks.

BUT

The catch all clause included in the promotion´s ts and cs along the lines "we have the right to withdraw or cancel this bonus at our sole discretion" is a tough one to get around particularly where the bookie involved is relatively small and regulated outside the UK (where 90% plus of its´customers reside).

I wish you luck.