Hey guys, I'm new to this forum and I would like to share an experience that I had yesterday with 5 Dimes.
Unfortunately I don't have a copy of the chat that I had with the online help, but I did not swear, insult nor cross the line with my chat with the online help individual and later the customer service manager. This is a fact. I did harshly criticize a particular policy relating to rollover requirements but never did I insult the customer service manager over there. I was aggressive in my dialogue, but I do stress the fact that I kept cool. In the end, I told the customer service manager to have himself a good day, and he comes on 3 minutes later and tells me that my credit card deposit option has been removed from my account. I think this is rather silly and immature on their end and shows that this person took my criticism to heart.
I did have a legitimate problem with 5 Dimes in the past regarding a wager I made months ago. I bet on the NBA All Star Game MVP, which was won by both Kobe and Shaq, and they slashed the odds on the payout while other members on the forum told me that they were paid in full by their respective books.
I know that 5 Dimes is a good book, but after these experiences (this latest one just makes me laugh), is it really worth putting up with this when there are plenty of other solid books out there?
Just wanted to share my thoughts. Don't criticize 5 Dimes for anything while talking to the customer service manager, otherwise he'll close your account!
Unfortunately I don't have a copy of the chat that I had with the online help, but I did not swear, insult nor cross the line with my chat with the online help individual and later the customer service manager. This is a fact. I did harshly criticize a particular policy relating to rollover requirements but never did I insult the customer service manager over there. I was aggressive in my dialogue, but I do stress the fact that I kept cool. In the end, I told the customer service manager to have himself a good day, and he comes on 3 minutes later and tells me that my credit card deposit option has been removed from my account. I think this is rather silly and immature on their end and shows that this person took my criticism to heart.
I did have a legitimate problem with 5 Dimes in the past regarding a wager I made months ago. I bet on the NBA All Star Game MVP, which was won by both Kobe and Shaq, and they slashed the odds on the payout while other members on the forum told me that they were paid in full by their respective books.
I know that 5 Dimes is a good book, but after these experiences (this latest one just makes me laugh), is it really worth putting up with this when there are plenty of other solid books out there?
Just wanted to share my thoughts. Don't criticize 5 Dimes for anything while talking to the customer service manager, otherwise he'll close your account!