I recently encountered an issue with 1xbit regarding the settlement of my bet, and I would like to share my experience and seek your advice on how to proceed.
I placed a bet on the Sri Lanka vs. Netherlands cricket match on 13/06/2023 at 9:36 AM.
The bet I made was for the Individual Total 2 Over (176.5). The match was an ODI (One Day International) game, which is a form of limited overs cricket played between teams with international status.Everything seemed to go smoothly during the match, and at 1:06 PM, the specific over that I had bet on concluded.
The official result, as confirmed by the Netherlands cricket team's official Twitter account (https://twitter.com/KNCBcricket) and the International Cricket Council (ICC) (https://twitter.com/ICC/status/1668575154702540801), indicated that my bet was a winner.
To my surprise, when I contacted the bookmaker around 3 PM to claim my winnings, they initially claimed that the game was not played at all. This was clearly false, as multiple reliable sources, including the ICC's official website (https://www.icc-cricket.com/match/102718#scorecard), confirmed the result.Furthermore, the bookmaker referenced an article from their terms and conditions regarding interrupted matches.
However, the game I bet on was not interrupted in any way, and ODI matches can last up to 9 hours. The article they mentioned does not apply to my situation.I have sent a formal complaint to their customer support, citing the specific terms and conditions that support my claim. However, they have not yet rectified the situation, and I believe they are unjustly withholding my winnings.
As a last resort, I have posted a review on Trustpilot
(https://www.trustpilot.com/reviews/6...974e65e6effc04) to share my experience and warn others.
But before taking any further steps, I wanted to reach out to this community to gather insights and advice on how to navigate this issue.Have any of you faced similar situations with &XBIT ? How did you resolve them? What actions would you recommend I take to ensure a fair settlement of my bet?I appreciate any input and guidance you can provide. Thank you in advance for your support!
Finally i share with you my lunar chat conversation with them
I placed a bet on the Sri Lanka vs. Netherlands cricket match on 13/06/2023 at 9:36 AM.
The bet I made was for the Individual Total 2 Over (176.5). The match was an ODI (One Day International) game, which is a form of limited overs cricket played between teams with international status.Everything seemed to go smoothly during the match, and at 1:06 PM, the specific over that I had bet on concluded.
The official result, as confirmed by the Netherlands cricket team's official Twitter account (https://twitter.com/KNCBcricket) and the International Cricket Council (ICC) (https://twitter.com/ICC/status/1668575154702540801), indicated that my bet was a winner.
To my surprise, when I contacted the bookmaker around 3 PM to claim my winnings, they initially claimed that the game was not played at all. This was clearly false, as multiple reliable sources, including the ICC's official website (https://www.icc-cricket.com/match/102718#scorecard), confirmed the result.Furthermore, the bookmaker referenced an article from their terms and conditions regarding interrupted matches.
However, the game I bet on was not interrupted in any way, and ODI matches can last up to 9 hours. The article they mentioned does not apply to my situation.I have sent a formal complaint to their customer support, citing the specific terms and conditions that support my claim. However, they have not yet rectified the situation, and I believe they are unjustly withholding my winnings.
As a last resort, I have posted a review on Trustpilot
(https://www.trustpilot.com/reviews/6...974e65e6effc04) to share my experience and warn others.
But before taking any further steps, I wanted to reach out to this community to gather insights and advice on how to navigate this issue.Have any of you faced similar situations with &XBIT ? How did you resolve them? What actions would you recommend I take to ensure a fair settlement of my bet?I appreciate any input and guidance you can provide. Thank you in advance for your support!
Finally i share with you my lunar chat conversation with them
Please hold on.
22:32
ok i wait here
22:40
Please disregard the information about the results given after 8 hours since the event's finish. It was said by a mistake.
The game started at 07:00 (gmt 0), and the results were handed to us at 15:12 (gmt 0).
Unfortunately, the information has not been provided by the official resources in 8 hours since the start of the game, therefore the rule number 8.9 of our terms and conditions have been applied.
22:40
Rule number 8.9 is about game that are interumpted ODI game last maximum 9 hours
22:41
moreover official source provided result at 2 PM
22:42
and rule 8.9 should be 8 hours from the end of the game so 16 hours in total
22:43
i sent you proof of official source at 2 PM
22:43
my bet is won just stop using fake excuses please
22:43
article 8.9 is about game interumpted it is not my case
22:46
According to rule 8.9 LIVE betting, bets should be settled in 5 hours from the start, except for events that last more than 5 hours. In this case, 8 hours from the start.
Please note you agree with our rules by making bets on our site (2. GENERAL TERMS, 16).
22:48
this is not 8.9
22:49
"LIVE betting. If a match or competition is interrupted for whatever reason and continues within 5 hours from its start, all bets shall stand. Unless the interrupted match or competition continues within 5 hours from its start, all bets shall be settled at odds of 1, except when the result of the bet has already been determined. This rule does not apply to events which may end within a period exceeding 5 hours subject to their rules (see p. 9 “Sports Rules”)."
22:49
8.9 is about game interupted it does not say that bet should be settled within 8 hours from start
22:50
you are lieing to cover yourself
22:50
LIVE betting. If a match or competition is interrupted for whatever reason and continues within 5 hours from its start, all bets shall stand. Unless the interrupted match or competition continues within 5 hours from its start, all bets shall be settled at odds of 1, except when the result of the bet has already been determined. This rule does not apply to events which may end within a period exceeding 5 hours subject to their rules (see p. 9 “Sports Rules”).
22:52
it is not what you said
22:53
yourself acknoledge that I am right by citing a rule that does not exist
23:00
According to our information, the event has been interrupted. Therefore, the rule applies.
We have no more information to provide to you.
23:03
please provide information that the game was interupted?
23:06
it was not
23:06
and all the proof i provided you confim
23:07
Please note it counts as interrupted because we did not get any information from official sources after the event have finished.
23:07
ok so the 8 hours start from the end of the game
23:07
and the official result came way before
23:07
thanks for confirming that i am riht
23:07
Please acquaint yourself with the information given earlier in the chat more attentively. You have been provided with all the information concerning your request.
23:08
ahaha
23:08
no you are just giving wrong information and everytime i show you are lieing you give me another false information
23:09
It seems that our conversation goes in circles. All the available information on your request has been provided. All of your further messages concerning this same concern will have to be ignored.
23:13
22:32
ok i wait here
22:40
Please disregard the information about the results given after 8 hours since the event's finish. It was said by a mistake.
The game started at 07:00 (gmt 0), and the results were handed to us at 15:12 (gmt 0).
Unfortunately, the information has not been provided by the official resources in 8 hours since the start of the game, therefore the rule number 8.9 of our terms and conditions have been applied.
22:40
Rule number 8.9 is about game that are interumpted ODI game last maximum 9 hours
22:41
moreover official source provided result at 2 PM
22:42
and rule 8.9 should be 8 hours from the end of the game so 16 hours in total
22:43
i sent you proof of official source at 2 PM
22:43
my bet is won just stop using fake excuses please
22:43
article 8.9 is about game interumpted it is not my case
22:46
According to rule 8.9 LIVE betting, bets should be settled in 5 hours from the start, except for events that last more than 5 hours. In this case, 8 hours from the start.
Please note you agree with our rules by making bets on our site (2. GENERAL TERMS, 16).
22:48
this is not 8.9
22:49
"LIVE betting. If a match or competition is interrupted for whatever reason and continues within 5 hours from its start, all bets shall stand. Unless the interrupted match or competition continues within 5 hours from its start, all bets shall be settled at odds of 1, except when the result of the bet has already been determined. This rule does not apply to events which may end within a period exceeding 5 hours subject to their rules (see p. 9 “Sports Rules”)."
22:49
8.9 is about game interupted it does not say that bet should be settled within 8 hours from start
22:50
you are lieing to cover yourself
22:50
LIVE betting. If a match or competition is interrupted for whatever reason and continues within 5 hours from its start, all bets shall stand. Unless the interrupted match or competition continues within 5 hours from its start, all bets shall be settled at odds of 1, except when the result of the bet has already been determined. This rule does not apply to events which may end within a period exceeding 5 hours subject to their rules (see p. 9 “Sports Rules”).
22:52
it is not what you said
22:53
yourself acknoledge that I am right by citing a rule that does not exist
23:00
According to our information, the event has been interrupted. Therefore, the rule applies.
We have no more information to provide to you.
23:03
please provide information that the game was interupted?
23:06
it was not
23:06
and all the proof i provided you confim
23:07
Please note it counts as interrupted because we did not get any information from official sources after the event have finished.
23:07
ok so the 8 hours start from the end of the game
23:07
and the official result came way before
23:07
thanks for confirming that i am riht
23:07
Please acquaint yourself with the information given earlier in the chat more attentively. You have been provided with all the information concerning your request.
23:08
ahaha
23:08
no you are just giving wrong information and everytime i show you are lieing you give me another false information
23:09
It seems that our conversation goes in circles. All the available information on your request has been provided. All of your further messages concerning this same concern will have to be ignored.
23:13
