Heritage New Account Problem

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  • trk1985
    SBR Rookie
    • 01-05-21
    • 3

    #1
    Heritage New Account Problem
    I just created an account at Heritage. I clicked the activation link in the email they sent and tried to login.

    It said “Your account is suspended. Please feel free to give us a quick call at 1-800-800-7777 to re-activate your account after we verify your identity.”

    I called and was told they would send me an email and I needed to follow the instructions. I never received an email after that. Not in junk/spam, not in my normal inbox.

    Does anyone have any advice on how I can get this resolved?
  • themike78
    SBR MVP
    • 07-01-13
    • 4873

    #2
    Originally posted by trk1985
    I just created an account at Heritage. I clicked the activation link in the email they sent and tried to login.

    It said “Your account is suspended. Please feel free to give us a quick call at 1-800-800-7777 to re-activate your account after we verify your identity.”

    I called and was told they would send me an email and I needed to follow the instructions. I never received an email after that. Not in junk/spam, not in my normal inbox.

    Does anyone have any advice on how I can get this resolved?
    Maybe try calling Heritage?
    Comment
    • trk1985
      SBR Rookie
      • 01-05-21
      • 3

      #3
      Originally posted by themike78
      Maybe try calling Heritage?
      Already did that. The guy on the phone said he couldn’t help, I need to follow the e-mail instructions.
      Comment
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