I have suspected something was up with YouWager's rollover calculator several times over the last 6 months. I was tracking what my rollover was then making bets that had met that rollover only to discover I was a bit short. Then I'd make another bet to cover that, and sometimes it would still not drop my rollover. It would either go down by the right amount or not at all. And I was betting game MLs and halftimes of major sports (not props or anything) so these should all count towards rollover. I kept telling myself I must have made a mistake or something. I was also waiting for the next day to give the rollover calculator time to count it, although I think theirs is automatic.
Now, at one point in my notes I had written that I had 1000 left in roll. Then I noted having made two bets that put me over 1000. No more rollover screen blocking me from processing payouts. So I started processing withdrawals a few weeks ago, 2k at a time with 10 days in between. They were processed and paid.
All of a sudden I go to request another 2k, and it says I'm below a minimum balance of 3000 AND I have a rollover of 1000. Staff explained that I was allowed to take profits out without meeting rollover so long as I was above this minimum balance amount, but now that I'm below it I have to complete my rollover. This itself doesn't make sense since my current balance is below 3000, so how did it let me do that if my min balance is 3000 "until I meet roll"?
This is impossible. I was never previously able to get past the rollover screen to process a withdrawal until I'd completed my rollover, meaning I was not able to withdraw my winnings when I wanted. I had to meet the roll first. I did, and got payouts. How can I suddenly have rollover left? Note that I took one of their NYE bonus offers which did NOT allow withdrawal of winnings until rollover was met, and had a 30 day hold. This is in contrast to their usual bonuses which only had a 30 day hold on your deposit+bonus amount, allowing withdrawal of winnings at any time. So that's not what's going on here because the cashier had never given me an opportunity to do that until I met all of my (huge) rollover.
Of course, there's no way to actually calculate my total rollover met. They only keep track of your wagers for 14 days so you can't even go back in your history to calculate it all. But this sequence of events should be impossible and confirms something I've suspected for a while, that they are under counting rollover completion.
Now, at one point in my notes I had written that I had 1000 left in roll. Then I noted having made two bets that put me over 1000. No more rollover screen blocking me from processing payouts. So I started processing withdrawals a few weeks ago, 2k at a time with 10 days in between. They were processed and paid.
All of a sudden I go to request another 2k, and it says I'm below a minimum balance of 3000 AND I have a rollover of 1000. Staff explained that I was allowed to take profits out without meeting rollover so long as I was above this minimum balance amount, but now that I'm below it I have to complete my rollover. This itself doesn't make sense since my current balance is below 3000, so how did it let me do that if my min balance is 3000 "until I meet roll"?
This is impossible. I was never previously able to get past the rollover screen to process a withdrawal until I'd completed my rollover, meaning I was not able to withdraw my winnings when I wanted. I had to meet the roll first. I did, and got payouts. How can I suddenly have rollover left? Note that I took one of their NYE bonus offers which did NOT allow withdrawal of winnings until rollover was met, and had a 30 day hold. This is in contrast to their usual bonuses which only had a 30 day hold on your deposit+bonus amount, allowing withdrawal of winnings at any time. So that's not what's going on here because the cashier had never given me an opportunity to do that until I met all of my (huge) rollover.
Of course, there's no way to actually calculate my total rollover met. They only keep track of your wagers for 14 days so you can't even go back in your history to calculate it all. But this sequence of events should be impossible and confirms something I've suspected for a while, that they are under counting rollover completion.
