BetDSI holding out 30k [Resolved]

[mtneer1212]

betmania is terrible and their lines are awful. they use the betphoenix platform which make me wanna puke. When you see this platform (which is popping up everywhere) RUN, dont walk away.
Jacked-up juices and zero value.

I'm going to disagree. Plus they actually pay.

[DISTROYA]

I didnt say they dont pay. Its just their lines are awful compared to pretty much everyone in terms of the vig. Ive had account there before. Wasnt aware of the -107, is this a new thing? Giving -107 AND a bonus sounds to good to be true

[GradyFuson]

QDog,

Typically there is a $25,000 “maximum cash out” for any DSI bonus. Are they holding you to that clause?

BAUS

I'm almost finished a massive rollover and I'm also currious how they will handle the $25k max payout from a bonus.
I'm pretty sure I can only convert a max of 25k from the 'bonus' account to the 'cash' account, but the way I understand their rules and the way it was described to me on the phone by a manager is that there is no limit on winning in the 'cash' account.
I currently have 24500 in my bonus account, so once I convert to cash and have to complete the 1x rollover I believe I can win over 25k, but it would not surprise one bit if management try to back pedal on what they said over the phone and limit my cashout of the 'cash' account to the $25k.

DSI really are a mess of a book.

I'd love to here how withdrawing goes for Qdog. Thanks

[TheMoneyShot]

Reducing your limits to $50 is unethical. Now delaying the payout is criminal. BetDSI is becoming for like BetUS every day..... this will be the first of many BetDSI complaints, and they obviously don't want/can't pay.

I've said it time and time again -- why play at a place like this? I don't care how good the bonus is or how slow the lines move..... if they don't pay, it doesn't matter.

Exactly. Where are the POSTER SHILLS for this book? lol They were all in that one thread before football season pumping DSI. Fukking joke book. Owner can eat a large hoagie.

[sweep]

Id like to file a complaint....FoxBet took 8 minutes & 34 seconds to field my last payout. REDICULOUS!!!!!!!!!!

[Waterstpub87]

I didnt say they dont pay. Its just their lines are awful compared to pretty much everyone in terms of the vig. Ive had account there before. Wasnt aware of the -107, is this a new thing? Giving -107 AND a bonus sounds to good to be true

It is true. If you look in the "Maniadvantages section" and you talk to the sales person, they will set you up with it. I was able to negotiate -107 and dimelines for baseball, as well as 200% bonus. Much easier if you are coming in with 1000+.

[scottgodson1985]

wow straight criminal, dsi is the worst, u should have known better depositing there thou, still dont make it right

[DR225]

so you would've been happy with 5k instead of 30k? he was already way up before they reduced his limits to 50

Yeah. This interaction would tell me that they aren't interested in paying me. I took a large bonus from bookmaker to start the NFL season and my rollover was 20 something thousand. It took me three months to complete that. And that was with some unwise live bet chases. I know that I wouldn't be able to clear 225k with $50 bets. I would probably go on tilt after a week. Also seeing that balance would be psychological torture, knowing that you'll never get it out. I would take that 5k and run.


Glad to read that update, Qdog.

[milwaukee mike]

Exactly. Where are the POSTER SHILLS for this book? lol They were all in that one thread before football season pumping DSI. Fukking joke book. Owner can eat a large hoagie.

you can go bad mouth him at the forum he owns (eog)

[milwaukee mike]

Yeah. This interaction would tell me that they aren't interested in paying me. I took a large bonus from bookmaker to start the NFL season and my rollover was 20 something thousand. It took me three months to complete that. And that was with some unwise live bet chases. I know that I wouldn't be able to clear 225k with $50 bets. I would probably go on tilt after a week. Also seeing that balance would be psychological torture, knowing that you'll never get it out. I would take that 5k and run.
Glad to read that update, Qdog.

i hear you, but i think his rollover was only 10-20k at that point, and there's no way i would let them win by only taking the deposit back... even if you go on tilt they are only $50 bets!

[Qdog]

Update: I’ve completed my remaining rollover and now requested DSI do a rollover calculation on their end to verify I’ve fulfilled my rollover obligation. I had to track completion of the remainder manually on my end, and now am asking DSI to confirm the same. This should hopefully be the final hurdle to requesting a withdrawal.

DSI said it will be 24-48 hrs to complete this, so I’m just waiting now. It was a staggering amount of bets, so it’s understandable that it would take a day or two. I’m grateful they (with help from SBR) raised my limits to $200. Made life much easier to clear the remaining amount, which wasn’t trivial.

I feel like I’ve played by their rules, and navigated this situation as best I could. Now I just hope they do the right thing and pay me out, once they confirm the rollover is complete on their end.

Thanks everyone for the support and feedback and especially to SBR for engaging on my behalf. It did make a difference, as we can see with the increased limits. So I appreciate it.

I will be sure to update as soon as I hear back from DSI.

[JoeCool20]

I hope you get paid. It is an incredible feat that you managed to go 50% & keep all or most of the

money while having to make all those bets!

[mtneer1212]

Update: I’ve completed my remaining rollover and now requested DSI do a rollover calculation on their end to verify I’ve fulfilled my rollover obligation. I had to track completion of the remainder manually on my end, and now am asking DSI to confirm the same. This should hopefully be the final hurdle to requesting a withdrawal.

DSI said it will be 24-48 hrs to complete this, so I’m just waiting now. It was a staggering amount of bets, so it’s understandable that it would take a day or two. I’m grateful they (with help from SBR) raised my limits to $200. Made life much easier to clear the remaining amount, which wasn’t trivial.

I feel like I’ve played by their rules, and navigated this situation as best I could. Now I just hope they do the right thing and pay me out, once they confirm the rollover is complete on their end.

Thanks everyone for the support and feedback and especially to SBR for engaging on my behalf. It did make a difference, as we can see with the increased limits. So I appreciate it.

I will be sure to update as soon as I hear back from DSI.

So what is the balance on the account at this point..... or what do you plan to withdrawal?

[GradyFuson]

Bumping this as I'm interested in how the payouts go if the account is over $25k

My experience with DSI payouts has been very good but have not done so since the added a limit to winnings on bonus money.

[Legions36]

Bumping this as I'm interested in how the payouts go if the account is over $25k

My experience with DSI payouts has been very good but have not done so since the added a limit to winnings on bonus money.

What’s this limit on winnings for bonus money? I never knew this and how much is it up to? Makes me question playing there.
NM i went back and read this thread to see its 25k.

[Wohlford]

If OP is telling the truth, this should be enough to downgrade betDSI to an F book.

[Qdog]

Apologies for the delay in posting an update, but here is the latest...

On Saturday my BetDSI bonus was converted to cash. I then requested a payout. But the payout was rejected on Monday, as they said I had to complete a 1x rollover on the bonus amount. It's in the rules, so no problem there...

So I complete the remaining 1x rollover on Monday. Then I request a payout today on Tuesday. But apparently I was $49 short, and had miscounted, as I had to manually calculate my 1x rollover, as the DSI website doesn't track it.

So now I need to bet $49 to close the loop here ... but unfortunately all my betting options at DSI are currently disabled. I think some of this was intentional (they cut me off earlier from live betting, retro book, etc) but some of it is just bad luck, as they say the regular sportsbook is "unavailable due to maintenance". And that was literally the only option left available to me.

I contacted live support and they said they'd enable these other betting options in the next 15-20 mins, but that was almost 30 minutes ago, and still nothing is available to me.

I can call their phone line to place a bet, but the minimum is $500. Considering I've already wagered hundreds of thousands of dollars, I'd prefer just to bet $50 and be done with it. But I suppose if they offer me no other option, I'll just make one more $500 bet and close the loop on this outrageous rollover.

After that, I'll try requesting a payout. Again. Will keep everyone posted.

[moojoo]

I would suggest you to make 500$ bet over phone and finish with the hassle. Bet some -1000 favorite just to round your rollover for another 50$.

[DontTailMe]

Apologies for the delay in posting an update, but here is the latest...

On Saturday my BetDSI bonus was converted to cash. I then requested a payout. But the payout was rejected on Monday, as they said I had to complete a 1x rollover on the bonus amount. It's in the rules, so no problem there...

So I complete the remaining 1x rollover on Monday. Then I request a payout today on Tuesday. But apparently I was $49 short, and had miscounted, as I had to manually calculate my 1x rollover, as the DSI website doesn't track it.

So now I need to bet $49 to close the loop here ... but unfortunately all my betting options at DSI are currently disabled. I think some of this was intentional (they cut me off earlier from live betting, retro book, etc) but some of it is just bad luck, as they say the regular sportsbook is "unavailable due to maintenance". And that was literally the only option left available to me.

I contacted live support and they said they'd enable these other betting options in the next 15-20 mins, but that was almost 30 minutes ago, and still nothing is available to me.

I can call their phone line to place a bet, but the minimum is $500. Considering I've already wagered hundreds of thousands of dollars, I'd prefer just to bet $50 and be done with it. But I suppose if they offer me no other option, I'll just make one more $500 bet and close the loop on this outrageous rollover.

After that, I'll try requesting a payout. Again. Will keep everyone posted.

The bolded isn't just happening to you. It's saying that for me and two other people I know. So either all of us just got banned at the same time or they're having a legit widespread issue right now. I say it's probably the latter because I haven't even placed a bet at DSI or submitted a payout request in weeks, so nothing to cause to trigger something like this for me. Also, I've seen this happen before, and then it comes back later. It's not the greatest site, unfortunately.

[Qdog]

Update: Finally a good one! I guess there was some confusion regarding the whole $49 remaining rollover, because DSI has gone ahead and processed my payout in the amount of $5000 and I can verify it’s in the process of being sent to me! What’s another $49 when somebody has already placed $300,000 or so worth of bets?! Appreciate DSI being reasonable here.

There’s obviously still much more left in the account to withdraw, but this is a very good development and I’m happy DSI is doing the right thing here. I also appreciate SBR going to bat for me, no doubt that helped get some traction on this whole thing.

I’m hopeful this is the end of a long road here and that it continues to have a good ending. Someone suggested DSI should be F, but I don’t think I agree. F should be reserved for books that don’t pay. I don’t believe they’ve ever stiffed anyone, and I’m glad I didn’t buck that trend.

Thanks everyone and especially to SBR for the support. I’ll provide another update once I’ve requested additional payouts. In the meantime, if there’s any questions, please let me know.

[Optional]

Update: Finally a good one! I guess there was some confusion regarding the whole $49 remaining rollover, because DSI has gone ahead and processed my payout in the amount of $5000 and I can verify it’s in the process of being sent to me! What’s another $49 when somebody has already placed $300,000 or so worth of bets?! Appreciate DSI being reasonable here.

There’s obviously still much more left in the account to withdraw, but this is a very good development and I’m happy DSI is doing the right thing here. I also appreciate SBR going to bat for me, no doubt that helped get some traction on this whole thing.

I’m hopeful this is the end of a long road here and that it continues to have a good ending. Someone suggested DSI should be F, but I don’t think I agree. F should be reserved for books that don’t pay. I don’t believe they’ve ever stiffed anyone, and I’m glad I didn’t buck that trend.

Thanks everyone and especially to SBR for the support. I’ll provide another update once I’ve requested additional payouts. In the meantime, if there’s any questions, please let me know.

Glad to hear it has worked out in the end.

DSI sound like they were pretty reasonable about your account from the start really, in hindsight. If not for the confusion about betting both sides of games for rollover there probably would not have been much of a real issue to start with?

[DontTailMe]

Update: Finally a good one! I guess there was some confusion regarding the whole $49 remaining rollover, because DSI has gone ahead and processed my payout in the amount of $5000 and I can verify it’s in the process of being sent to me! What’s another $49 when somebody has already placed $300,000 or so worth of bets?! Appreciate DSI being reasonable here.

There’s obviously still much more left in the account to withdraw, but this is a very good development and I’m happy DSI is doing the right thing here. I also appreciate SBR going to bat for me, no doubt that helped get some traction on this whole thing.

I’m hopeful this is the end of a long road here and that it continues to have a good ending. Someone suggested DSI should be F, but I don’t think I agree. F should be reserved for books that don’t pay. I don’t believe they’ve ever stiffed anyone, and I’m glad I didn’t buck that trend.

Thanks everyone and especially to SBR for the support. I’ll provide another update once I’ve requested additional payouts. In the meantime, if there’s any questions, please let me know.

Good news. If they're paying you out at all, that's a very good sign. I'm sure you'll get all of your money. Great job.

[mtneer1212]

Glad to hear it has worked out in the end.

DSI sound like they were pretty reasonable about your account from the start really, in hindsight. If not for the confusion about betting both sides of games for rollover there probably would not have been much of a real issue to start with?

Pretty reasonable from the start? Are you on crack? They slashed his limits after accepting a deposit to where he had to make thousands of bets to complete a rollover.... I understand risk management, but slashing to such low limits is wrong and NOT reasonable.

[Optional]

Pretty reasonable from the start? Are you on crack? They slashed his limits after accepting a deposit to where he had to make thousands of bets to complete a rollover.... I understand risk management, but slashing to such low limits is wrong and NOT reasonable.

Let's see if the OP agrees with you or me, before we decide who is on crack eh?


But I was not talking about the limits. And the OP also did not start this thread complaining about the limits, in fact he said that was not a real concern for him several times.

I have not had much to do with BetDSI management directly before, but in this case their manager swiftly replied that the only issue stopping the OP completing rollover was that he was betting both sides of games. I am pretty sure most here understand that does not count at any book. In fact it's weird that such a successful player does not know that really.

That manger also upped the player limit from 50 to 200 dollars without being asked to, or the limit even being mentioned.

After that simple interaction the OP comes back and says he understands and is happy with the explanation.


After the outcome I think it's fair to give the book a little kudos and fair coverage considering the title and general tone of this thread, no?

[ShanghaiBeijing1]

This is a C- rated book who were previous rated D+. At the end of the day, they were at least working with the OP (and I guess SBR), but perhaps not at a speed that one would expect from a more reputable establishment. It's never reasonable to affect a customer negatively without being transparent as to why. With that said, and of course this is just my opinion, it's reasonable to expect a C- rated book to manage their risk in this nature.

[Goat Milk]

Don't be a bookie if you can't pay it's as simple as that.

If you don't pay and you don't pay on time or within the rules you should sink to an F rating. SBR keeps certain businesses like this afloat by sparing them from critical feedback.

What you had to go through is absolutely ridiculous.

I once played at a book about 10 years ago and I won about 4 grand there, took no bonuses, did nothing wrong, literally won it all on 2 big NBA ML bets. And they hassled me for weeks during the payout. I think they were a B rated book on SBR at the time.

After a couple weeks of not paying, giving me excuses, I said fukk these losers. I called my credit card company and rescinded every transaction I made to them. Which was around 3 grand anyway. I was on a losing streak before that hit.

Don't fukkin have time for petty ass games or to jump through hoops.

When I deposit, you get my money instantly, in seconds. When I want to withdraw, you make me jump through hoops?

Never.

That's why I always deposit with credit or debit cards. Bank will always take my side no matter what.

[GradyFuson]

Let's see if the OP agrees with you or me, before we decide who is on crack eh?


But I was not talking about the limits. And the OP also did not start this thread complaining about the limits, in fact he said that was not a real concern for him several times.

I have not had much to do with BetDSI management directly before, but in this case their manager swiftly replied that the only issue stopping the OP completing rollover was that he was betting both sides of games. I am pretty sure most here understand that does not count at any book. In fact it's weird that such a successful player does not know that really.

That manger also upped the player limit from 50 to 200 dollars without being asked to, or the limit even being mentioned.

After that simple interaction the OP comes back and says he understands and is happy with the explanation.


After the outcome I think it's fair to give the book a little kudos and fair coverage considering the title and general tone of this thread, no?

His limits were slashed so severely that he was forced to bet every game on the board at his new limits in order to meet the roll. In doing this he inadvertently bet both sides of some games.

Opti I respect you for almost everything you say or do at SBR but saying that cutting a players limits from Over 10k on NFL to $50 when he has well over $100k in roll is OK by you only encourages the behavior. Saying that it's standard behavior really hurts the legitimacy of the industry.

Is there another player at this forum who feels that it's OK to cut limits that severely???? I seriously doubt it.

It's wonderful that the limits were raised to $200, but I've never heard of them doing this ever before. Most players have to deal with what they are given. How can a place with a straight face hand out a bonus with a $300,000 rollover then not have big enough testicles to take more than a $200 wager? Assuming OP had $100k in roll remaining at that stage, that is still 500 wagers. Across every book that I use it takes me 3 or 4 months to make that number of wagers. If actually proper gambling and not just "betting the board" it would take me 2 or 3 football seasons before I met that rollover just using DSI.

[mr.ed]

If management has changed at DSI perhaps there is a glimmer of hope for my case, which I have posted about again and again on this forum for the last year and a half. I made a 5k deposit and won another 5k for a total of 10k. When I tried to make a withdrawal they removed the funds from my account. There has never been an explanation on why they did this to me. I have been with the book for 20 years and never had a problem until this happened.

[KS1986]

If management has changed at DSI perhaps there is a glimmer of hope for my case, which I have posted about again and again on this forum for the last year and a half. I made a 5k deposit and won another 5k for a total of 10k. When I tried to make a withdrawal they removed the funds from my account. There has never been an explanation on why they did this to me. I have been with the book for 20 years and never had a problem until this happened.

SBR wasn't able to get a reason for this?

[mtneer1212]

His limits were slashed so severely that he was forced to bet every game on the board at his new limits in order to meet the roll. In doing this he inadvertently bet both sides of some games.

Opti I respect you for almost everything you say or do at SBR but saying that cutting a players limits from Over 10k on NFL to $50 when he has well over $100k in roll is OK by you only encourages the behavior. Saying that it's standard behavior really hurts the legitimacy of the industry.

Is there another player at this forum who feels that it's OK to cut limits that severely???? I seriously doubt it.

It's wonderful that the limits were raised to $200, but I've never heard of them doing this ever before. Most players have to deal with what they are given. How can a place with a straight face hand out a bonus with a $300,000 rollover then not have big enough testicles to take more than a $200 wager? Assuming OP had $100k in roll remaining at that stage, that is still 500 wagers. Across every book that I use it takes me 3 or 4 months to make that number of wagers. If actually proper gambling and not just "betting the board" it would take me 2 or 3 football seasons before I met that rollover just using DSI.

This is the correct answer, Optional. I respect your even-keeled point of view, but this book has repeatedly acted in a shady manner recently.

[dj_destroyer]

How much did he win?

[Optional]

If management has changed at DSI perhaps there is a glimmer of hope for my case, which I have posted about again and again on this forum for the last year and a half. I made a 5k deposit and won another 5k for a total of 10k. When I tried to make a withdrawal they removed the funds from my account. There has never been an explanation on why they did this to me. I have been with the book for 20 years and never had a problem until this happened.

I don't know if there have been staff changes. But if you forward the copy of your complaint to cases@sportsbookreview.com I can at least ask the same person to check out your situation too.

[GradyFuson]

Qdog, can we get an update on your payouts please? Was you balance over $25k?

[DISTROYA]

have a shit-ton of futures there for football pro and college...does anyone know if they count these towards the rollover WHEN you place the wager, or AFTER it has been settled? The reason I ask is that, when you make a wager in dsi, immediately they deduct from your rollover amount, not after it is graded (for regular, non-future wagers in case someone didnt know). Im wondering if its the same or different for futures bets. This would clear an additional 25k in rollovers for me if not counted yet (wish I paid more attention)

[Optional]

have a shit-ton of futures there for football pro and college...does anyone know if they count these towards the rollover WHEN you place the wager, or AFTER it has been settled? The reason I ask is that, when you make a wager in dsi, immediately they deduct from your rollover amount, not after it is graded (for regular, non-future wagers in case someone didnt know). Im wondering if its the same or different for futures bets. This would clear an additional 25k in rollovers for me if not counted yet (wish I paid more attention)

After settlement.

They cannot know if the bet might be void before then.