DSI refusing to pay me

**KS1986** · 02-05-19, 09:35 PM

How do you have 12k and a withdrawal balance of $7,100? If you have completed your rollover you can withdraw everything. If not, then you can't withdraw anything.

**Fitz030808** · 02-05-19, 09:47 PM

I’m guessing because of the dead bonuses.

**Optional** · 02-05-19, 11:52 PM

What do you mean by dead bonuses?

How much rollover did you have from your last bonus to start with and when did you take it?

**rumple** · 02-06-19, 12:10 AM

Was there a rebate or something that never completely zeroed out your old balance before you took the new bonus? Only thing that would make sense. Otherwise you cant stack uncompleted rollovers where you go broke, that is beyond shady.

**infotimbo** · 02-06-19, 03:16 AM

Betdsi's rules say "A rollover will be considered met when a client meets the required amount in action, or the combination of the account’s cash balance and bonus balance drops to less than $5", so if your old bonus was really "dead" in terms of zeroing the account, you should be fine. If not, you'll need to fulfill the old rollover requirements as well.

**moses millsap** · 02-06-19, 04:20 AM

It says my withdrawable balance is 7126.43/11,506 or whatever. And then says “if you want to withdraw the rest, you need to complete your rollover”. I got the btc 150 bonus twice for $1500 (25x rollover, cleared both) and got a $750/$750 sports casino bonus (20x and 40x). Have cleared like 50% and 7% respectively of these. But it sounds like I should be able to withdraw $7100 at least, no? Then the rest can be taken out when I complete these rollovers. If I could post a screenshot, it’s hard to read it any other way.

**moses millsap** · 02-06-19, 04:23 AM

Anyways, are they still aligned with CRIS?

**Optional** · 02-06-19, 04:43 AM

Originally posted by moses millsap

Anyways, are they still aligned with CRIS?

No.

**infotimbo** · 02-06-19, 05:03 AM

Originally posted by moses millsap

But it sounds like I should be able to withdraw $7100 at least, no? Then the rest can be taken out when I complete these rollovers.

the rules say "In case you have taken a bonus its rollover must be completed before a payout, otherwise your request will be declined", so I'm afraid you need to clear it all first

**Brooklyn Dick** · 02-06-19, 06:45 AM

When a book has NO money they will try anything to delay or simply NOT pay. Stay away.............

**moses millsap** · 02-08-19, 09:25 PM

Can I have somebody here help me? I’ve fired off at least 80k worth of volume the last few days and the rollover status hasn’t even changed on their end.

**moses millsap** · 02-08-19, 09:28 PM

I have timestamped screenshots of every bet and updates on balance and rollover.

**Optional** · 02-09-19, 03:25 AM

Originally posted by moses millsap

Can I have somebody here help me? I’ve fired off at least 80k worth of volume the last few days and the rollover status hasn’t even changed on their end.

I tried.

You ignored my questions.

**moses millsap** · 02-09-19, 04:27 AM

I wrote down what my bonuses were and what the rollovers were. Isn’t that what you asked?

Got the btc150 code twice and rolled that over 25x twice. And got the 50/50 sports/casino bonus and have rolled over the sports 40k rollover there and the casino rollover says 85k left, but I lost the $750’caisno bonus they gave me right away.

Am I now not allowed to cash out the 21k I’ve built up re: sports here unless I do the 85k casino rollover with my own actual cash? Wtf.

**moses millsap** · 02-09-19, 04:28 AM

The sports rollover I finished days ago and have fired off 40k more worth of bets since.

**Optional** · 02-09-19, 04:34 AM

Originally posted by moses millsap

I wrote down what my bonuses were and what the rollovers were. Isn’t that what you asked?

Got the btc150 code twice and rolled that over 25x twice. And got the 50/50 sports/casino bonus and have rolled over the sports 40k rollover there and the casino rollover says 85k left, but I lost the $750’caisno bonus they gave me right away.

Am I now not allowed to cash out the 21k I’ve built up re: sports here unless I do the 85k casino rollover with my own actual cash? Wtf.

Did you still have any balance in there after losing the casino bonus right away?

If so, you will still need to complete the attached rollover conditions.

What's the dead bonuses you are talking about? Just this casino one or are there others?

It sounds like you have been caught out not zeroing out your account between taking bonuses.

**moses millsap** · 02-09-19, 04:39 AM

Yeah I kept depositing and they offered bonuses. So I can’t withdraw unless I do the casino bonus rollover? Lol I lost $300 in 1,3k of volume, so will be broke to rollover 84k remaining.

I’ll just try to lose 5 $3,000 bets with them then and pay the vig at another site. This is Mickey Mouse when I’ve fired off over 300-400k of volume in sports in 3 weeks time.

**moses millsap** · 02-09-19, 04:39 AM

Withdrawable balance: USD 15,409.48/18,396.25
To withdraw your remaining balance you’ll need to complete the following rollovers

HIDE DETAILS
Name Total Rollover Required Completion Rollover Remaining
PRO19 20x (1/24/19 12:30 PM) USD 45,000.00 100% USD 0.00
CASINO50 40x (1/24/19 12:30 PM) USD 92,337.66 8% USD 84,141.66

**moses millsap** · 02-09-19, 04:42 AM

I have $1500 pending in bets. Two nickel bets at +155 and +140 (piercey over finau and spieth over dj round two) and two $250 outrights pending, so basically I have to lose the 21k I have on here is basically the only way I’m gonna get paid is by another book, right?

DSI doesn’t do book to book transfers anymore? If you can help me facilitate moving my money elsewhere, I don’t mind any sports rollovers. Depending on lines, I fire 50-100k in volume a day between my books.

**Optional** · 02-09-19, 04:52 AM

Originally posted by moses millsap

Yeah I kept depositing and they offered bonuses. So I can’t withdraw unless I do the casino bonus rollover? Lol I lost $300 in 1,3k of volume, so will be broke to rollover 84k remaining.

I’ll just try to lose 5 $3,000 bets with them then and pay the vig at another site. This is Mickey Mouse when I’ve fired off over 300-400k of volume in sports in 3 weeks time.

not if you did not hit zero account balance after losing it.

Originally posted by moses millsap

I have $1500 pending in bets. Two nickel bets at +155 and +140 (piercey over finau and spieth over dj round two) and two $250 outrights pending, so basically I have to lose the 21k I have on here is basically the only way I’m gonna get paid is by another book, right?

DSI doesn’t do book to book transfers anymore? If you can help me facilitate moving my money elsewhere, I don’t mind any sports rollovers. Depending on lines, I fire 50-100k in volume a day between my books.

Since DSI started this new bonus account system there has been a few threads like this. It seems to be confusing to a lot of people.

Honestly, it sounds like you are stuck until all rollovers are done. SBR has not convinced them to change their interpretation of their rules for anyone else who wanted out like you. :\

**Optional** · 02-09-19, 04:55 AM

You are welcome to send in a complaint form and see if one of the dispute analysts that deal with DSI thinks differently to me. https://www.sportsbookreview.com/sportsbook-complaint/ But don't get your hopes too high. :\

**moses millsap** · 02-09-19, 04:56 AM

Ok I’ll just fire 3k bets and hope to lose them on DSI.

Funny they’re gonna lose action from a yearly -100k loser unless I sustain this heater. These books just throw away money with their horrible cs.

**Bearrob** · 02-09-19, 04:59 AM

Their bonuses suck.they just use loopholes and get you do what you have to do now, try to lose there.
I don't use any bonuses for while now, simply had too bad experience with the

**Optional** · 02-09-19, 05:02 AM

Originally posted by moses millsap

Yeah I kept depositing and they offered bonuses. So I can’t withdraw unless I do the casino bonus rollover? Lol I lost $300 in 1,3k of volume, so will be broke to rollover 84k remaining.

I’ll just try to lose 5 $3,000 bets with them then and pay the vig at another site. This is Mickey Mouse when I’ve fired off over 300-400k of volume in sports in 3 weeks time.

Try sending an email to them, and ask it to be escalated to a VIP account manager.

Mention the huge volume and ask if a manager can please review your account as you feel it cant be correct still not being able to withdraw.

I'd also ask if that manager can help explain how to avoid this in future (to make it more likely you get an answer)

**moses millsap** · 02-09-19, 05:11 AM

They’ve been steadfast in refusing to pay. Would asking a manager actually help? They’re rated pretty lowly and was stupid of me not to double check. I thought they were aligned with CRIS and the money was good.

**Bearrob** · 02-09-19, 05:15 AM

Even good rated bookies do same stuff. Yes, asking for manager might help same as posting this link or any other public where you wrote about it. That way they might settle for some % in order to avoid more bad publicity

**Optional** · 02-09-19, 05:19 AM

Originally posted by moses millsap

They’ve been steadfast in refusing to pay. Would asking a manager actually help? They’re rated pretty lowly and was stupid of me not to double check. I thought they were aligned with CRIS and the money was good.

I think it is the only possible way.

First line CS agents on live chat won't even try asking anyone to look at it closely.

A VIP account manager (which you should already be assigned to one with that volume) can make decisions. And are all about retaining big players. No one in there will care more about getting you a goodwill decision if it can be done.

**moses millsap** · 02-09-19, 05:25 AM

Yeah, I understand that’s how it should work in real life re: actual casinos etc., but feel hopeless with these guys. Anyways, sent them an email and sent you a PM of what I sent them.

I’ll let you know if anybody gets back to me.

**gaugie99** · 04-11-19, 06:57 PM

The bonus system they have is horrible. I had two bonus and because I made a small future bet the one got down to 00.00 and the other bonus was 5x and I had a tiny future bet. I played the 2nd rollover at least 20 times and only needed to do 5. Yet none of that extra wagers went for the 20x rollovers. Then these casinos wonder why people do charge backs. If they give you a 20x rollover and a 10 times rollover why not just make 1 rollover 15x and be done with it. The only reason I can see is to trick the player. That is what they did to me. RJ Bell kept promoting this company too on his podcast as being legit and great people. LOL send an initial deposit of $1000 and wager 40k and you still cannot get any cashout. Crazy crazy sad

**moses millsap** · 04-12-19, 09:01 AM

They ended up paying me my balance of 47k over ten btc payments, but took a long time and definitely do not take any bonuses from them in the future. I would still bet there occasionally, but they limited me to like $25 max bets some even as low as $5 so I moved to bookmaker, but dusted my first 4k deposit there in days. Think I only had luck w dsi oh well sigh