*Case Closed* BOL closed my account after I won over 11 thousand dollars

[Edgar80]

This was a phone conversation. We've advised BetOnline you consented for any recording to be shared. Have you always had a valid phone number on file?

https://www.sportsbookreview.com/spo...account-68880/
Do you only interested in solving disputes with F books and do not even pursue disputes with paid sponsors? Is it too much to ask that you would inform players about this sh*t?

[Edgar80]

Verifying users through phone numbers is being used by some shady books only. There is no way of knowing if a person is an account holder by talking on the phone. It is probably the silliest excuse for not paying.
Do they have rules about this in their terms?

[Edgar80]

The current state of Betonline is partially the way it is because players have no recourse. This is exactly the purpose of SBR. It's a large organization with lots of members and lots of money. SBR makes a ton off advertising and affiliate deals. It would be the least it could do to actually give something back to players by taking a stand against what the BOL is doing.
As it is, players are getting screwed badly by BOL, and they have no recourse. SBR could make a difference if they wanted to:
- Downgrade the offender (rating for BOL is laughable)
- Publicize complaints when players have to send in all these documents so that people are aware of what the books are pulling
- Act as a credible third-party in disputes where there is a conflict of interest. Would love to see SBR take a more active role in defending players.

[Optional]

The current state of Betonline is partially the way it is because players have no recourse. This is exactly the purpose of SBR. It's a large organization with lots of members and lots of money. SBR makes a ton off advertising and affiliate deals. It would be the least it could do to actually give something back to players by taking a stand against what the BOL is doing.
As it is, players are getting screwed badly by BOL, and they have no recourse. SBR could make a difference if they wanted to:
- Downgrade the offender (rating for BOL is laughable)
- Publicize complaints when players have to send in all these documents so that people are aware of what the books are pulling
- Act as a credible third-party in disputes where there is a conflict of interest. Would love to see SBR take a more active role in defending players.

Betonline has had some technical issues that were upsetting people but all complaints are handled fairly by them.

No need to be attacking them or SBR at this point.

Just do the phone verfiication is my advice.

[manda1000]

[QUOTE=Edgar80;28139801]The current state of Betonline is partially the way it is because players have no recourse. This is exactly the purpose of SBR. It's a large organization with lots of members and lots of money. SBR makes a ton off advertising and affiliate deals. It would be the least it could do to actually give something back to players by taking a stand against what the BOL is doing.
As it is, players are getting screwed badly by BOL, and they have no recourse. SBR could make a difference if they wanted to:
- Downgrade the offender (rating for BOL is laughable)
- Publicize complaints when players have to send in all these documents so that people are aware of what the books are pulling
- Act as a credible third-party in disputes where there is a conflict of interest. Would love to see SBR take a more active role in defending players.[/QUOTE
Yeah right!!! Just because they know that we has players don’t hold enough are any power to really stop them from scamming us or other players so it will surely continue.only until SBR really do something about them,it won’t stop it’s sad to see I lost so much with them for almost a year and this is my actual very first time winning and requesting a payout and this is the result all accusations! I’m really depending on SBR hopefully I’m not disappointed in them my faith is in them basically.

[manda1000]

Verifying users through phone numbers is being used by some shady books only. There is no way of knowing if a person is an account holder by talking on the phone. It is probably the silliest excuse for not paying.
Do they have rules about this in their terms?

That’s like the 4th accusation they came up with against me just to avoid paying me out it’s honestly a shame though to see that after all these months of losing and finally hitting I’m not entitled to my rightful winnings. Hopefully SBR help me out and don’t let these sets of dishonest brats get away with this.it would be a shame to see!

[manda1000]

https://www.sportsbookreview.com/spo...account-68880/
Do you only interested in solving disputes with F books and do not even pursue disputes with paid sponsors? Is it too much to ask that you would inform players about this sh*t?

Facts!!!!!!

[Edgar80]

After 10 phone calls over many days where I could only leave message as nobody could take my call.

[Edgar80]

Betonline has had some technical issues that were upsetting people but all complaints are handled fairly by them.

No need to be attacking them or SBR at this point.

Just do the phone verfiication is my advice.

OPTIONAL, do you mind to answer my questions below?
Where is BOL licensed at?
Why don`t they mention that prior to the sign up process?
Why do they allow people to sign up and then suspend the account?
Can they request a piss sample for DNA or to arrive into their office?

Ok, I will open up a sportsbook at the ass of the world, keep the money of my customers and tell them to wait for my verification.
What's absolutely retarded is not allowing the player to place wager in the meantime. If he hasn't proven identity, then put a hold on a withdrawal, or at least on a withdrawal of winnings, but I can't even think of a reason not to let the player keep betting once he's informed of what he'll need to do to withdraw.

[Optional]

OPTIONAL, do you mind to answer my questions below?
Where is BOL licensed at?
Why don`t they mention that prior to the sign up process?
Why do they allow people to sign up and then suspend the account?
Can they request a piss sample for DNA or to arrive into their office?

Ok, I will open up a sportsbook at the ass of the world, keep the money of my customers and tell them to wait for my verification.
What's absolutely retarded is not allowing the player to place wager in the meantime. If he hasn't proven identity, then put a hold on a withdrawal, or at least on a withdrawal of winnings, but I can't even think of a reason not to let the player keep betting once he's informed of what he'll need to do to withdraw.

They have no official regulator or bookmaker license that I know of.
Mention what??
Anyone can signup, do you suggest once signed up they have no right to terminate an account?
Have not heard of that. Are you sayying you were asked?



Now I have answered yours, how about a couple of questions for you and your mate Manda...


Can you link a single complaint thread about Betonline in the last 2 or 3 years that has not been resolved fairly?

Why don't you stop acting like an amateur lawyer and trying to question and call them and just give them a working phone number so your KYC can be completed?

Like 100% of people who have posted here about being asked for this before you?


The more you two claim BOL has treated anyone unfairly in recent times, and attack SBR for whatever reason, the more you look like squirming scammers.

JUST DO THE PHONE VERIFICATION AS ASKED IF YOU ARE NOT A CAUGHT SCAMMER.

[Edgar80]

After 10 phone calls over many days where I could only leave message as nobody could take my call.

Why did they engage into business with me before verifying my identity or determining there was a "problem" with my phone?Do they have any rule about this in TC?

[Optional]

After 10 phone calls over many days where I could only leave message as nobody could take my call.

Why are you ringing them at all?

They want to call you.



Let me remind you of your response/s when SBR Forum simply asked you for a valid phone number they could call you on;

https://www.sportsbookreview.com/spo...account-68880/
Do you only interested in solving disputes with F books and do not even pursue disputes with paid sponsors? Is it too much to ask that you would inform players about this sh*t?

The current state of Betonline is partially the way it is because players have no recourse. This is exactly the purpose of SBR. It's a large organization with lots of members and lots of money. SBR makes a ton off advertising and affiliate deals. It would be the least it could do to actually give something back to players by taking a stand against what the BOL is doing.
As it is, players are getting screwed badly by BOL, and they have no recourse. SBR could make a difference if they wanted to:
- Downgrade the offender (rating for BOL is laughable)
- Publicize complaints when players have to send in all these documents so that people are aware of what the books are pulling
- Act as a credible third-party in disputes where there is a conflict of interest. Would love to see SBR take a more active role in defending players.

OPTIONAL, do you mind to answer my questions below?
Where is BOL licensed at?
Why don`t they mention that prior to the sign up process?
Why do they allow people to sign up and then suspend the account?
Can they request a piss sample for DNA or to arrive into their office?

Ok, I will open up a sportsbook at the ass of the world, keep the money of my customers and tell them to wait for my verification.
What's absolutely retarded is not allowing the player to place wager in the meantime. If he hasn't proven identity, then put a hold on a withdrawal, or at least on a withdrawal of winnings, but I can't even think of a reason not to let the player keep betting once he's informed of what he'll need to do to withdraw.

No amount of squirming is going to get you out of it.

Do it, or forget your money.

[Edgar80]

Seems like you don't understand the purpose of these regulations, the abilities of the said companies, or who has a vested interest in performing additional "fraud prevention". I fulfilled the requirements as laid out by the TCs. Any superior levels of KYC regulations should be clearly stated (photos of you with ID are not) and should be done to prevent money laundering/identity theft, not as a tool to rob players (and beguile the foolhardy) after already engaging in business and financial transactions with a said party.

[Optional]

That’s like the 4th accusation they came up with against me just to avoid paying me out it’s honestly a shame though to see that after all these months of losing and finally hitting I’m not entitled to my rightful winnings. Hopefully SBR help me out and don’t let these sets of dishonest brats get away with this.it would be a shame to see!

SBR has done all they can.

If Betonline come back with a recording of you being coached through the telephone interview, what else would you expect SBR to do?

Basically they are saying they have 100% incontrovertible proof you have been caught. Maybe that wasn't clear as SBR Forum is trying to say it in such a way that is less embarrassing for you.

Move on. You've been busted.

[Edgar80]

Do it, or forget your money.[/QUOTE]
Where it states?sounds like some shady book run by mafia

[Optional]

Seems like you don't understand the purpose of these regulations, the abilities of the said companies, or who has a vested interest in performing additional "fraud prevention". I fulfilled the requirements as laid out by the TCs. Any superior levels of KYC regulations should be clearly stated (photos of you with ID are not) and should be done to prevent money laundering/identity theft, not as a tool to rob players (and beguile the foolhardy) after already engaging in business and financial transactions with a said party.

Who says?

Can you show me a bookmaker with terms that lay out in detail potential KYC procedures?

I know you can't as I deal with thousands of complaints and have read most or all of hundreds of books terms myself.

Want to keep telling me how this works Edgar?

[Optional]

Do it, or forget your money.

Where it states?

It doesn't.

That and a song will get you just as far as not doing it.

[Edgar80]

Why are you ringing them at all?

They want to call you.

They have never phoned me to confirm my account

[Edgar80]

I do think you are clearly on the wrong side of right and wrong if you think sites can have anything they want against their terms and conditions and we have to live with it.

[Optional]

They have never phoned me to confirm my account

Sounds like they don't think they have a valid phone number.

Maybe email them the number to make sure?

I do think you are clearly on the wrong side of right and wrong if you think sites can have anything they want against their terms and conditions and we have to live with it.

I don't care enough about this to go and do your research for you. But are you telling me that BOL rules do not warn you they might conduct KYC ID checks at all? I don't think so!

Also, it's not really an unreasonable request in the realm of things books can do to people during KYC.

They just want to speak on the phone and ask you questions about your account. If you are not a gnome account holder like Manda, it's really not that hard to answer them and it doesn't take long.

Try and put yourself in the security persons shoes and think what you can do to re-assure them that they don't need to worry about you and you are who you say you are.

You mention legit books a few times. "Legit" licensed books don't just ask for selfies and phone interviews, they can demand pay slips, proof of money source, copies of bank statements and a lot more. All under the auspices of the UK Gambling Commission or the Malta Gaming Authority etc.

[Edgar80]

Who says?

Can you show me a bookmaker with terms that lay out in detail potential KYC procedures?

I know you can't as I deal with thousands of complaints and have read most or all of hundreds of books terms myself.

Want to keep telling me how this works Edgar?

https://www.bovada.lv/terms-of-service

3.1 Account Registration. You must register an account with us ("Account") before you can place any wagers, download any Software, or play any Games. You must be at least 18 years old in order to register an Account. We reserve the right to suspend your Account and request proof of age in order to ensure that minors are not using the service. If satisfactory proof of age is not provided we further reserve the right to permanently suspend your Account.
3.4 Accounts Open in Our Discretion. We reserve the right to suspend, disable or terminate your Account at any time in our sole discretion. All decisions regarding the opening, maintenance and closing of Accounts rests with us and any decisions we take regarding any aspect of the Software, your participation in or the playing of the Games or any aspect of an Account is final.

pretty clear

[Optional]

^^^^

Here is another example why you look like you are wriggling to make any excuse to avoid it.

You claimed BOL needed;

Any superior levels of KYC regulations should be clearly stated (photos of you with ID are not) and should be done to prevent money laundering/identity theft, not as a tool to rob players (and beguile the foolhardy) after already engaging in business and financial transactions with a said party.

There is no mention of selfies or phone interviews in those Bovada terms???


But I do agree Bovada terms, and similar styled ones, DO allow for this simple type of ID verification without explicitly stating it as an option.


Anyway, good luck with this. Talking to you further seems to only result in more spurious arguments each time.

The ball is in your court. Find a way to get KYCed or keep looking for ways to avoid it.

The choice is all yours.

[littlekona]

^^^^

Here is another example why you look like you are wriggling to make any excuse to avoid it.

You claimed BOL needed;



There is no mention of selfies or phone interviews in those Bovada terms???


But I do agree Bovada terms, and similar styled ones, DO allow for this simple type of ID verification without explicitly stating it as an option.


Anyway, good luck with this. Talking to you further seems to only result in more spurious arguments each time.

The ball is in your court. Find a way to get KYCed or keep looking for ways to avoid it.

The choice is all yours.

Ha this guy Edgar80 must be BETG or his brother LOL...

[manda1000]

I honestly came here for your guys help not to accuse me guys!!!

SBR has done all they can.

If Betonline come back with a recording of you being coached through the telephone interview, what else would you expect SBR to do?

Basically they are saying they have 100% incontrovertible proof you have been caught. Maybe that wasn't clear as SBR Forum is trying to say it in such a way that is less embarrassing for you.

Move on. You've been busted.

Hey please request that proof guys because you guys are honestly not seeing what BetOnline are doing they are scammers they kept changing their accusations against me I received a next email yesterday saying and I quote.

Dear Amanda this is Zoe from player services,I hope this email finds you well.

We appreciate your interest in our Sportsbook site. Currently your account is being closed due to the past disputes received by your bank institution.


As always if you have any other question please feel free to ask!!


These guys are legitimate scammers honestly!!


And for you information that dude who is commenting on the forum I don’t know neither of them I made an effort to reply back to all comments posted on my complaint seems like that person has a issue with BOL also he should file a complaint just like I did.

All I’m asking of SBR is to investigate this issue properly as it should be investigated and you guys will see that BetOnline has and still is changing their accusations against me I’m honestly depending on you guys at SBR to help resolve this issue.

[manda1000]

^^^^

Here is another example why you look like you are wriggling to make any excuse to avoid it.

You claimed BOL needed;




There is no mention of selfies or phone interviews in those Bovada terms???


But I do agree Bovada terms, and similar styled ones, DO allow for this simple type of ID verification without explicitly stating it as an option.


Anyway, good luck with this. Talking to you further seems to only result in more spurious arguments each time.

The ball is in your court. Find a way to get KYCed or keep looking for ways to avoid it.

The choice is all yours.

It’s very clear you’re defending BOL without any form of prove to show I said nothing it’s obvious you yes you are actually working with BOL as a partner.

I was expecting you to conduct your job in a professional manner not going by throwing accusations as you go along without receiving any proof to back your claim.

[manda1000]

Hey administrator

This was a phone conversation. We've advised BetOnline you consented for any recording to be shared. Have you always had a valid phone number on file?

I’m writing you again because they contacted me via email yesterday stating my account was closed due to my bank institution.

That’s the 5th are 6th allegation they came up with against me.can you please request those phone calls please guys so we can resolve this issue once and for all because this is frustrating it’s ongoing seems like it not getting any closer to a resolution soon so both parties involves can be satisfied with the outcome.

Please assist me guys!

[jts1207]

Smells very suspicious. Manda and Edgar joining within a week of each other...

[qsgsg]

It’s very clear you’re defending BOL without any form of prove to show I said nothing it’s obvious you yes you are actually working with BOL as a partner.

I was expecting you to conduct your job in a professional manner not going by throwing accusations as you go along without receiving any proof to back your claim.

Are you paying any of the mediators here for helping with your dispute? Why do you talk like Edgar80? Are the 2 of you brothers?

[manda1000]

No I’m not.and my apologies

Are you paying any of the mediators here for helping with your dispute? Why do you talk like Edgar80? Are the 2 of you brothers?

I’m not paying you guys and I do appreciate your help in every way I’m getting it but it’s just the fact the moderator are accusing just like BOL that why I made that comment but my apologies.

And I’m not a guy and I don’t know who is that other person. I’ve been on other complaints on here and seen his comments so why not had asked those other person who had previously complaint against BOL if their related in anyway to that person?

And again sorry to came off like that but it’s just because it seems I was being accused and not being helped!

My apologies!!

[manda1000]

Smells very suspicious. Manda and Edgar joining within a week of each other...

Are you actually following what’s going here are your just obviously a next defendant of the scammers.

It’s y’all motive to put me together with this stranger who also has a complaint against BOL to make it look like either are both of us is lying.what are you guys accomplishing doing that?
I tried to reply back to all comments on my complaint! So why not said I had known the previous people I had replied back too?

So it would look to the world that I know him and we working together that’s the plan right.

I’m honestly here seeking help from SBR on this issue I’ve got with BOL!

Please assist me SBR and if I had offended you guys in anyway I’m sincerely sorry about that!

[lonnie55]

And I’m not a guy

Female account holders always raise the alarm for bookies, especially those who stake bigger than the average

[qsgsg]

I’m not paying you guys and I do appreciate your help in every way I’m getting it but it’s just the fact the moderator are accusing just like BOL that why I made that comment but my apologies.

And I’m not a guy and I don’t know who is that other person. I’ve been on other complaints on here and seen his comments so why not had asked those other person who had previously complaint against BOL if their related in anyway to that person?

And again sorry to came off like that but it’s just because it seems I was being accused and not being helped!

My apologies!!

BOL is an A rated book here. Just follow their instructions even if it feels unjust.

I know it is BS for books to ask for verification only when you want to withdraw under the pretext of KYC. We all know the books do that when they are losing money to a punter or they are doing their part in AML measures that are stipulated in their license. I believe it is mostly the former.

If they get much more unreasonable with their request, we will know who the real scammer is. However if you refuse to comply then it is quite hard for the community here (including the SBR reps) to be convinced that you are clean on this issue.

[Barrakuda]

Optional -- has BOL ever done anything wrong in your view? Why are they the most complained-about major book, and yet the most aggressively defended book by SBR?

It's interesting.

[boyfromtroy]

bol is very shady, they are the only book that ive ever been on to personally call me to my phone # without permission. I had to block them and cancel the account there, don't think any sportsbook needs to call me unless I asked for them to.

[Optional]

Optional -- has BOL ever done anything wrong in your view? Why are they the most complained-about major book, and yet the most aggressively defended book by SBR?

It's interesting.

How many times do I need to say every dispute posted here has been resolved fairly?

You say that they do bad things. Show me the link to the dispute you are talking about where they did this?


They are not perfect in areas like customer service and have had way too many problems with website stability and hackers this year. So it's understandable it may look like a lot of "complaints" to casual visitors to this sub forum, but I can assure you they REALLY are fair minded when it comes to genuine player problems.

I am happy to keep saying I like them as not enough books think like them, being willing to err on the players side when arguments come up.

Bitch about the service all you like, but really your attacks on their ethics and claims players have been treated unfairly just are not right.