Hello all,
This is my first issue with 5dimes. They have been very responsive till date, but very adamant about not accepting their mistake in the Early payout BlackJack Table.
Background:
Early Payout BlackJack Table gives an early payout option for each and every change of cards. This is similar to surrender option in conventional blackjack games, but the payout will change based on the advantage our hand has. For instance,
Having 17 against a dealer's 9 gives us $40 payout option for a $100 bet.
Having a 20 against a dealer's 10 gives us a $150ish payout option for a $100 bet.
[edited for accuracy]
I am one such player who plays this table to take advantage of the payout option. I have take payout options may times when I had 20s against a dealer's face card. Plus, I also took many such early payouts even when I had 17 or 18 against dealer's face card.
Current Situation:
This is one instance where I wagered $5000 (table max) in my early payout table. I do not have the screenshots, but the representative from 5dimes can confirm this. Screenshots of the emails are attached below for reference.
I had a soft 17 against dealer's 3.
The options given to me were to take an early payout of $2800 ish or double or no double.
[typo edited]
I hit NO DOUBLE.
I got a face card. So my hand is at 17.
So, without doubling my soft 17 against dealer's 3, I was not given any option of early payout which I would have taken. I commented on the chat during the game about this even before the dealer pulled cards to make 18. This is totally against their rules of game play which will also be attached as screenshot below.
Communication with 5dimes.EU
Greetings Mr. --EDITED--,
Please take in consideration the system did not provide the option of early payout due the odds, the player has the advantage against the dealer and for that reason the value was $0. Regarding your ticket number, the third party reviewed your account twice and the decision stands, no money is owed.
Best Regards,
Leslie
5Dimes Casino & Poker Support.
======================================== ====
Images:
https://imgur.com/a/8F1nbwl ==> An instance where no early payout option was given. I didn't double the 3rd hand. I had $500 on it. Had I doubled, you would have seen 2 coins of $500 one below the another.
https://imgur.com/a/gSizzsO ==> Rules for the early payout table.
==============================
I really hope that 5dimes honors the mistake in their system and change it.
For my wager of $5000, and given that I had 17 against a 3, I think I should get about $4000 as my early payout option.
Thanks for your time.
Achuth
I will be filing an official sbr complaint soon.
This is my first issue with 5dimes. They have been very responsive till date, but very adamant about not accepting their mistake in the Early payout BlackJack Table.
Background:
Early Payout BlackJack Table gives an early payout option for each and every change of cards. This is similar to surrender option in conventional blackjack games, but the payout will change based on the advantage our hand has. For instance,
Having 17 against a dealer's 9 gives us $40 payout option for a $100 bet.
Having a 20 against a dealer's 10 gives us a $150ish payout option for a $100 bet.
[edited for accuracy]
I am one such player who plays this table to take advantage of the payout option. I have take payout options may times when I had 20s against a dealer's face card. Plus, I also took many such early payouts even when I had 17 or 18 against dealer's face card.
Current Situation:
This is one instance where I wagered $5000 (table max) in my early payout table. I do not have the screenshots, but the representative from 5dimes can confirm this. Screenshots of the emails are attached below for reference.
I had a soft 17 against dealer's 3.
The options given to me were to take an early payout of $2800 ish or double or no double.
[typo edited]
I hit NO DOUBLE.
I got a face card. So my hand is at 17.
So, without doubling my soft 17 against dealer's 3, I was not given any option of early payout which I would have taken. I commented on the chat during the game about this even before the dealer pulled cards to make 18. This is totally against their rules of game play which will also be attached as screenshot below.
Communication with 5dimes.EU
Greetings Mr. --EDITED--,
Please take in consideration the system did not provide the option of early payout due the odds, the player has the advantage against the dealer and for that reason the value was $0. Regarding your ticket number, the third party reviewed your account twice and the decision stands, no money is owed.
Best Regards,
Leslie
5Dimes Casino & Poker Support.
======================================== ====
Images:
https://imgur.com/a/8F1nbwl ==> An instance where no early payout option was given. I didn't double the 3rd hand. I had $500 on it. Had I doubled, you would have seen 2 coins of $500 one below the another.
https://imgur.com/a/gSizzsO ==> Rules for the early payout table.
==============================
I really hope that 5dimes honors the mistake in their system and change it.
For my wager of $5000, and given that I had 17 against a 3, I think I should get about $4000 as my early payout option.
Thanks for your time.
Achuth
I will be filing an official sbr complaint soon.
