KUDOS to 5Dimes management!
I had requested a payout for $2000 at 10:21 PM from 5Dimes via moneybookers, usually this takes less than 10 minutes, but last night after almost an hour it still wasn't completed.
I went on live chat with 5Dimes CS reps, they gave me excuses as to why they couldn't process my withdrawal, they told me my pending withdrawal was under review by management.
I was pissed, so I called in and spoke to a manager named Rommel, he was very pleasant and explained the situation, (basically there were some security concerns because of recent changes in my account profile and the fact I had just made a fair sized winning wager and was immediately trying to collect - plus there were alot of notes in my file)
After speaking with Rommel for a couple of minutes and explaining my situation he put me on hold and processed the withdrawal while I waited, I appreciated the effort as they don't usually process withdrawals at that hour (12:30AM).
Overall I was very satisfied with the result.
Still happy at 5Dimes, but I noticed I now can only bet $50 on the reduced juice MLB lines. Seems like I am limited.
I went on live chat with 5Dimes CS reps, they gave me excuses as to why they couldn't process my withdrawal, they told me my pending withdrawal was under review by management.
I was pissed, so I called in and spoke to a manager named Rommel, he was very pleasant and explained the situation, (basically there were some security concerns because of recent changes in my account profile and the fact I had just made a fair sized winning wager and was immediately trying to collect - plus there were alot of notes in my file)
After speaking with Rommel for a couple of minutes and explaining my situation he put me on hold and processed the withdrawal while I waited, I appreciated the effort as they don't usually process withdrawals at that hour (12:30AM).
Overall I was very satisfied with the result.
Still happy at 5Dimes, but I noticed I now can only bet $50 on the reduced juice MLB lines. Seems like I am limited.