Betonline cancelling perfectly valid ML wager on live MLB

[RemRoos]

It is a longshot for sure ; sometimes Cris & Pinny will flash numbers on Don Best. I also know somebody whose shop uses Betradar. So I will be able to see 1 number for sure and possibly 3 if he lists the time the wager was accepted.

Well Cris does not offer live odds when play is going on (only in between innings) so you can forget about that. If you can look up Pinnacle that would be nice. The time of the bet was 5:40 PM ET as you can read in the opening post of this topic. But even then, you don't know to the second which time it exactly was. Odds at 5:40 and 1 second could be different from 5:40 and 59 seconds.

[RemRoos]

^^^ This is why you didn't get any answer despite repeating the demand over and again.

You were told why... SBR Forum did not say any of that. Did not say they can change or do anything. Sorry you don't like the decision but the book says they made an error and feel they changed it fast enough. SBR is not going to make up all these whatif scenarios like you to try and argue they are liars. They have a long and strong record of not lying to SBR and making fair decisions when called out to re-look at problems. Sometimes these things happen with live betting. It's part of the game.

The main thing I kept asking was: can you at least ask BOL to settle at their intended odds? That should not be too much hassle to quickly ask, right? After all the time I have put into this. But apparently you did not ask that, all you did is copy/paste their reply and that was it.
Ofcourse you owe me nothing and I should be glad with every kind of communication you can get from a BOL manager because I can't get any, but still one more quick question if they can re-settle the bets at intended odds would be great.

[4nic8ing]

Well Cris does not offer live odds when play is going on (only in between innings) so you can forget about that. If you can look up Pinnacle that would be nice. The time of the bet was 5:40 PM ET as you can read in the opening post of this topic. But even then, you don't know to the second which time it exactly was. Odds at 5:40 and 1 second could be different from 5:40 and 59 seconds.

Ok my buddy got back to me with the Line History from Radar. You were not 100% truthful with your account of the timeline. This game wasn't between the 3rd or 4th inning but was actually in the bottom of the 5th and more than likely was right after the 3rd out of the 5th inning. Here is a breakdown by time/pitch to refresh your memory:

BetRadar Data

5:38:37 -- there are 2 outs
5:39:06 -- it is 1B & 0S & 2 outs
5:39:30 -- it is 1B & 1S & 2 outs
5:39:52 -- it is 2B & 1S & 2 outs
5:40:21 -- it is 2B & 2S & 2 outs
5:40:45 -- that is the 3rd out of the inning

CRIS Data

5:38:39 -- Atl -323 / Milw +226 <----must be fluid live with wide margin
5:40:56 -- Atl -324 / Milw +262 <----commercial break between 5th & 6th inning

The price at the start of the bottom of the 5th inning was around -240 to -250. So my guess is the Betonline feed quit updating then and they never adjusted as each out happened for the Brewers. The price for the start of the top of the 6th inning was in the ballpark of -324 (CRIS) & -350 (Radar).

I wanted to believe you on this but your description of details doesn't match with the data. There is no way a book is going to put the play in retroactively at adjusted price if it was bet at a bad line. Naturally you don't have to believe my description of the time line above as I could be a Betonline plant for SBR.

Best of luck regardless with your claim.

[milwaukee mike]

game started at 4:10 eastern that day, so makes sense that 90 minutes in it would be end of 5th in a 2-0 game.

my guess is that after the brewers had 2 strikes or made the 3rd out (based on time stamp), then OP hit the -240 (and possibly took +260 or +270 somewhere else for risk free $)

[RemRoos]

Ok my buddy got back to me with the Line History from Radar. You were not 100% truthful with your account of the timeline. This game wasn't between the 3rd or 4th inning but was actually in the bottom of the 5th and more than likely was right after the 3rd out of the 5th inning. Here is a breakdown by time/pitch to refresh your memory:

BetRadar Data

5:38:37 -- there are 2 outs
5:39:06 -- it is 1B & 0S & 2 outs
5:39:30 -- it is 1B & 1S & 2 outs
5:39:52 -- it is 2B & 1S & 2 outs
5:40:21 -- it is 2B & 2S & 2 outs
5:40:45 -- that is the 3rd out of the inning

CRIS Data

5:38:39 -- Atl -323 / Milw +226 <----must be fluid live with wide margin
5:40:56 -- Atl -324 / Milw +262 <----commercial break between 5th & 6th inning

The price at the start of the bottom of the 5th inning was around -240 to -250. So my guess is the Betonline feed quit updating then and they never adjusted as each out happened for the Brewers. The price for the start of the top of the 6th inning was in the ballpark of -324 (CRIS) & -350 (Radar).

I wanted to believe you on this but your description of details doesn't match with the data. There is no way a book is going to put the play in retroactively at adjusted price if it was bet at a bad line. Naturally you don't have to believe my description of the time line above as I could be a Betonline plant for SBR.

Best of luck regardless with your claim.

Nice job tracking back all these infos! Once again, I'm not saying that the -240 odds were market average....I did admit they were the best available at that time (as any serious gambler would always take the best odds between the books they use). One thing is for sure though, I did not bet during a time-out as I know 100% Betcris had no odds on offer at the time (and Pinnacle had the increased juice in place that they always use when play is ongoing). So it must have been somewhere in the bottom of the 5th inning with 1 or 2 outs. And as you also stated, Cris offered -324 after the full 3 outs and my bet was placed earlier so then it should be fair price maybe -300.

Anyway, all of this is kinda useless because the main discusssion point is: would -350 instead of -240 odds be a valid reason to call it an "obvious error"? Most people, including me, would say no. But BOL can do whatever they want and apparently I have to suck it up.

Just at least you all now know that they can cancel any bet they like and will not even send you a message about it.

[milwaukee mike]

Nice job tracking back all these infos! Once again, I'm not saying that the -240 odds were market average....I did admit they were the best available at that time (as any serious gambler would always take the best odds between the books they use). One thing is for sure though, I did not bet during a time-out as I know 100% Betcris had no odds on offer at the time (and Pinnacle had the increased juice in place that they always use when play is ongoing). So it must have been somewhere in the bottom of the 5th inning with 1 or 2 outs. And as you also stated, Cris offered -324 after the full 3 outs and my bet was placed earlier so then it should be fair price maybe -300.

Anyway, all of this is kinda useless because the main discusssion point is: would -350 instead of -240 odds be a valid reason to call it an "obvious error"? Most people, including me, would say no. But BOL can do whatever they want and apparently I have to suck it up.

Just at least you all now know that they can cancel any bet they like and will not even send you a message about it.

definitely feel for you... comes down to whether or not a stale line should be a "bad line"

I would say you did nothing wrong, not your fault that they left the line up, not your responsibility to know what the market line is at other books, and it's not as though you were past posting after a 3 run hr

[RudyRuetigger]

Ok my buddy got back to me with the Line History from Radar. You were not 100% truthful with your account of the timeline. This game wasn't between the 3rd or 4th inning but was actually in the bottom of the 5th and more than likely was right after the 3rd out of the 5th inning. Here is a breakdown by time/pitch to refresh your memory:

BetRadar Data

5:38:37 -- there are 2 outs
5:39:06 -- it is 1B & 0S & 2 outs
5:39:30 -- it is 1B & 1S & 2 outs
5:39:52 -- it is 2B & 1S & 2 outs
5:40:21 -- it is 2B & 2S & 2 outs
5:40:45 -- that is the 3rd out of the inning

CRIS Data

5:38:39 -- Atl -323 / Milw +226 <----must be fluid live with wide margin
5:40:56 -- Atl -324 / Milw +262 <----commercial break between 5th & 6th inning

The price at the start of the bottom of the 5th inning was around -240 to -250. So my guess is the Betonline feed quit updating then and they never adjusted as each out happened for the Brewers. The price for the start of the top of the 6th inning was in the ballpark of -324 (CRIS) & -350 (Radar).

I wanted to believe you on this but your description of details doesn't match with the data. There is no way a book is going to put the play in retroactively at adjusted price if it was bet at a bad line. Naturally you don't have to believe my description of the time line above as I could be a Betonline plant for SBR.

Best of luck regardless with your claim.

ill tell you what blows my mind

this site is SPORTS BOOK REVIEW and are supposed to help your complaints

what did sbr do? they asked the book if it was a bad line, the book said yes, and sbr said tough shit

a POSTER had to look up all this info, that sbr used to do, and then came to the facts

[MRivera42]

Tonight in live MLB betting I placed a bet on Atlanta Braves ML -240 somewhere during I believe the 3rd or 4th inning (can't remember which one but for sure one of the two) at 5:40 PM ET when they were leading 2-0. And nothing spectacular going on in terms of play on the field. Just a regular 2-0 lead early in the game. After placing my bet I logged out and enjoyed watching the game, cheering for my win. But then an hour later I logged in to my acccount again and found out the bet was cancelled without any notice.

I honestly do not understand this. Went into livechat and as always the CS employee had no clue. First he said "the marketing department had made a mistake and that is why it got cancelled". I asked what marketing had to do with placing a bet, and then he apologized for giving wrong info and stated some general rules about them having the right to cancel bets placed on clear error lines etc. And said it was not his call and he was just passing along info.

But since when is a -240 bet on a team leading 2-0 early in the ball game a clear error? Other sportsbooks had comparable odds at the time of bet placement.

I have filed a complaint about this to SBR and hope they can follow it up. If this one gets cancelled then they have the right to cancel literally anything they like. And if this does not get re-graded to a winner then I have lost all my confidence in BOL and will withdraw all funds and stop betting there forever.

Will keep you posted on this one.

BetOnline has been around for many years, they are very reputable and they PAY

[milwaukee mike]

ill tell you what blows my mind

this site is SPORTS BOOK REVIEW and are supposed to help your complaints

what did sbr do? they asked the book if it was a bad line, the book said yes, and sbr said tough shit

a POSTER had to look up all this info, that sbr used to do, and then came to the facts

rudy, you've been argumentative and all over the place lately

but this might be the best post I've ever read at sbr, well done

[rustygsbr]

I never play live betting, but it seems to me irrelevant whether or not player made himself a risk-free wager. If the system accepts the bet, it should stand except in most obvious of errors (like +300 when should be -300). The large spread the book gives themselves on live betting more than makes up for when they are off by a bit. Players play to win. If the book is not fast enough, then they lose. So in reality, it's not an "obvious bad line" we are discussing but a "slow move" by Betonline. Am I correct in this assessment? Slow movers lose. Too bad.

game started at 4:10 eastern that day, so makes sense that 90 minutes in it would be end of 5th in a 2-0 game.

my guess is that after the brewers had 2 strikes or made the 3rd out (based on time stamp), then OP hit the -240 (and possibly took +260 or +270 somewhere else for risk free $)

[cashin81]

totally disagree

if i'm betting something at +300 then i probably don't want it at +150 and books shouldn't be given a reason to change odds after bets have been made

They have reason to change odds if its in error. We are talking about errors.

So if you took +300 in error, but the market price was +150 - i wouldnt be upset if the bet won but i got paid at +150.
I would be MORE upset if the book didnt pay at all.

[cashin81]

I never play live betting, but it seems to me irrelevant whether or not player made himself a risk-free wager. If the system accepts the bet, it should stand except in most obvious of errors (like +300 when should be -300). The large spread the book gives themselves on live betting more than makes up for when they are off by a bit. Players play to win. If the book is not fast enough, then they lose. So in reality, it's not an "obvious bad line" we are discussing but a "slow move" by Betonline. Am I correct in this assessment? Slow movers lose. Too bad.

Good post. It has to be a large difference, something really obvious to everyone.

This is exactly what IBAS state. Has to be large mistake, and slow moving lines dont count.

[milwaukee mike]

They have reason to change odds if its in error. We are talking about errors.

So if you took +300 in error, but the market price was +150 - i wouldnt be upset if the bet won but i got paid at +150.
I would be MORE upset if the book didnt pay at all.

so if you are buying a tv for $500 that you think is worth about $600, you get to the register which would you prefer

1) clerk saying sorry it's $1000 do you still want it?
2) clerk saying you MUST pay me $1000

the bet was cancelled in 3 minutes, could've easily been placed at the new odds if he was online

[cashin81]

so if you are buying a tv for $500 that you think is worth about $600, you get to the register which would you prefer

1) clerk saying sorry it's $1000 do you still want it?
2) clerk saying you MUST pay me $1000

the bet was cancelled in 3 minutes, could've easily been placed at the new odds if he was online

I said books give "market price" for the odds on settlement - if they make an error.

$1000 is not "market price" for a $500-600 tv, is it?

[cashin81]

and i also said. pre match, books should offer you the choice - so you are right in that sense. because theres time to sort it out.

but in play - theres no time to ask - so they should assume you wanted the bet, and its fair to pay out at correct odds

[bubba]

so if you are buying a tv for $500 that you think is worth about $600, you get to the register which would you prefer

1) clerk saying sorry it's $1000 do you still want it?
2) clerk saying you MUST pay me $1000

the bet was cancelled in 3 minutes, could've easily been placed at the new odds if he was online

Did betonline ever notify him it was cancelled?

Player went to register, paid 500$. Tv was in trunk in parking lot. Betonline ninjas came and secretly took tv out of trunk. And left 500$ in its place. Player has no way ok knowing till he opens his trunk. Given no reason till he calls customer service.

And yes player has advertisements from every place selling the tv. 500 was the lowest. Other shops ranged from 550-700. This store wants 1,000 now after advertising 500.

This feels more like what happened.

[cashin81]

This is an example of a true palpable error. Note william hill wanted to re settle at correct odds.

https://www.mirror.co.uk/news/uk-news/bookie-william-hill-backs-out-5799631

OP case is not a clear obvious error, anyway. Im not saying it wasnt an error, (it was as one guy posted odds history-) but not enough to call it a palpable error.

anyway, no point continuing, not all books act the same. Im just saying what euro books usually do.

[jbayko]

and i also said. pre match, books should offer you the choice - so you are right in that sense. because theres time to sort it out.

but in play - theres no time to ask - so they should assume you wanted the bet, and its fair to pay out at correct odds

And how do you expect them to handle the losing wagers in the bolded scenario?

[cashin81]

And how do you expect them to handle the losing wagers in the bolded scenario?

they lose. you took a bet and it lost.

[cashin81]

• BETFAIR SPORTSBOOK RULES....
• Betfair makes every effort to ensure that it does not make any errors when accepting bets. However, if as a result of technical or system problems or human error, a bet is accepted that is at odds (which includes handicap provisions or similar) and/or is on terms that are either:
  1. materially different from those available in the general betting market at the time the bet was made; or
  2. clearly incorrect given the chance of the event occurring at the time the bet was made including, in either case, because the bet was placed after the start of an event, because the market was not displaying or reflecting in-play status, or because of any other reason, then all bets will stand HOWEVER Betfair will settle winning bets at the ‘correct price’.
  
  
• The ‘correct price’ will be determined by Betfair (acting reasonably).

[jbayko]

they lose. you took a bet and it lost.

Wait. What? You think the player should be forced to accept the true odds on a loss? I would be livid if a sportsbook made that decision on my behalf.

I didn't take that bet with those odds.

[cashin81]

Wait. What? You think the player should be forced to accept the true odds on a loss? I would be livid if a sportsbook made that decision on my behalf.

I didn't take that bet with those odds.

Ive given support to what Im saying. I dont know why you keep questioning me when im trying to help, or at least take the players side when everyone saying hes taken shots etc...

Is your question what happens if you take something advertised wrongly at +500 when it should be +100 - and it goes on to lose?

[milwaukee mike]

Wait. What? You think the player should be forced to accept the true odds on a loss? I would be livid if a sportsbook made that decision on my behalf.

I didn't take that bet with those odds.

my feeling exactly... cancel the bet and if i want to rebet it at the current odds i'll make that decision

with the juice involved on live betting, there is never going to be a fair price to adjust both sides to... quite often it's -900/+500 so both sides are gonna be pissed off

[jbayko]

Ive given support to what Im saying. I dont know why you keep questioning me when im trying to help, or at least take the players side when everyone saying hes taken shots etc...

Is your question what happens if you take something advertised wrongly at +500 when it should be +100 - and it goes on to lose?

The support you gave is not for the same scenario. But even it it were, they would be very alone in handling it that way. The end result would be that they rip someone off.

[cashin81]

The support you gave is not for the same scenario. But even it it were, they would be very alone in handling it that way. The end result would be that they rip someone off.

What part of ALL BETS WILL STAND, dont you understand?
if you make a bet, like the op, and the book says the odds were out of line - then the book gives you the correct price. According to betfair and many other books..

done with you, gl OP