MalinaCasino - Trying to steal winnings with absurd verification requirements

[dziberts]

Hello,
I deposited money there and played there for several weeks, I also paid out funds once or twice. Account obviously verified including a selfie with proof. At the next payday, I was asked to statement an Ecopayz account from the last three months. I was very surprised, the more so that the company did not agree to hide transactions with other companies and persons which is a violation of my privacy. I agreed, however, to recover my money. Soon I received an e-mail asking for confirmation of the Ecopayz account deposit. Funds for the Ecopayz account were transferred to me by a family member and I did not make deposit by card or bank transfer and I forwarded this information to Malinacasino. The next day I was asked for statement from the Ecopayz account of the person who sent me the money for three months. Of course, this person absolutely does not agree that I or someone else could check what and from whom she bought and what operations he was doing. I have no possibility to force anyone to disclose any statement, which is why I think Malinacasino wants to cheat me and not pay me my money. Do not play there if you want your money back.
Forgive me my english as I used translator.
Best regards

[SBR Drew]

Why not fill out a complaint form...https://www.sportsbookreview.com/sportsbook-complaint/ We can help you look into this.

[winner9]

Used malinacasino for while,Wanted to withdraw money, they asked first for verification with my ID and bank statement, okay sent them and was waiting today to verify them.They replied that they want screenshots from neteller from LAST 3 MONTHS with all the 115 transactions which i made, provided them as well.Than they replied that they want screenshots from ECOPAYZ from LAST 3 MONTHS with all the 250 transactions which i made, provided again.Last they replied that they want screenshots from neteller and skrill accounts with the deposit/ withdraw of my accounts.SENT THEM as well and now waiting for their reply, to see what now they will make.The amount is really small for this casino, it's just 1450eur or something like it.I will be happy if you can help me in this dispute.Take care


Filled complaint already. On the same boat with him.
I am pissed off from these shits !

[lonnie55]

@SBR: It's worth mentioning OP's case has already been reviewed on AskGamblers. The operator was involved in there for a long period of two months. You just have to google the topic of this thread

@OP: Why reopen this case here? You got all your answers on AskGamblers already

[moojoo]

Lon can you explain us in short what was verdict.What he did to angry them?

[lonnie55]

Lon can you explain us in short what was verdict.What he did to angry them?

https://www.askgamblers.com/casino-complaints/stealin-founds-attempt

[moojoo]

I see. Multi accounting,fraudster.

[winner9]

Dear customer,

We would like to inform you that in order to process your funds withdrawal request quickly and efficiently, we would like to ask you to provide us with:

- A screenshot of your Neteller wallet you used to top up your balance (page with your personal data).
- A screenshots of the Neteller wallet with the deposits / withdrawals from your bank cards or bank account.

This turned to a joke.
Allthough everything was sent to them, they still repeat the same bullshit.
And i am sure, after these documents were sent, they will request again ecopayz, than skrill etc.

[winner9]

I didn't make some deposits in the last 1 year to my neteller, so i can't give them this information.

[lonnie55]

I will report my experience with them in the next days. Had already some money on it before I've read about recent issues. According to a German betting forum they are systematically stalling payouts but in most of the cases they paid out in the end. It's been said you have to request small tranches, e.g. 5x200 instead of 1x1k. You don't have to wait until the first withdrawal has been processed but you just have to wait 10 seconds and then you can request another one.

[winner9]

I know about the other portal Lonnie,

But it's really sad that they want from you all your merchants transactions in the last 3 months when you didn't used them.
Even if you send them, they are just ignoring you, keeping asking other things etc.

Hope they will pay at the end anyway.

[winner9]

Is there some update about my complaint dear SBR ?

Take care

[shari91]

Is there some update about my complaint dear SBR ?

Take care

When did you submit your complaint? And has one of our staff members been in contact with you to discuss it? If so the best thing to do is to email them directly to make sure they see it.

[winner9]

When did you submit your complaint? And has one of our staff members been in contact with you to discuss it? If so the best thing to do is to email them directly to make sure they see it.

Hey shari,
Submitted it at Monday but didn't heard back later from one of your staff members.
Will be happy if you can check it.

Take care

[shari91]

Hey shari,
Submitted it at Monday but didn't heard back later from one of your staff members.
Will be happy if you can check it.

Take care

They're dealt with in the order they're received so they'll be sorting through the ones from the weekend and last week before yours gets allocated to someone. I'd give it a few more days and if you still haven't heard anything you can email forum@sportsbookreview.com and someone in the office will follow it up for you.

[Optional]

Dear customer,

We would like to inform you that in order to process your funds withdrawal request quickly and efficiently, we would like to ask you to provide us with:

- A screenshot of your Neteller wallet you used to top up your balance (page with your personal data).
- A screenshots of the Neteller wallet with the deposits / withdrawals from your bank cards or bank account.

This turned to a joke.
Allthough everything was sent to them, they still repeat the same bullshit.
And i am sure, after these documents were sent, they will request again ecopayz, than skrill etc.

I didn't make some deposits in the last 1 year to my neteller, so i can't give them this information.

Can't you send them the deposit/withdraw page showing no transactions?

I know they seem to just be being difficult but if it doesn't matter anyway, after giving them so much info, better to not give them any reason to put your case in the "waiting for player to comply" pile.

[winner9]

I made it already Optional, yesterday they asked again, i sent ONCE AGAIN and didn't heard back from them

[winner9]

We would like to inform
you that in order to process your funds withdrawal request, we would like to
ask you to provide us with the followinginformation regarding your Neteller wallet:Please provide of screenshot of
the Neteller wallet with the deposits / withdrawals from your card or bank
account + screenshots of the Neteller pages
attached to the bank cards and bank account wallet for the last 3
months.

These documents were sent for 5th time !
I don't know what's wrong with them keeping asking.
They don't want to send clearly the money.
I will be happy if you can ask them what's the problem with them.

Take care

[lonnie55]

@winner9: Did you ever get this "Your account has been successfully verified" email before?

Dear ,Thank you for providing us with all the required documents and information. From now on you can make deposits and withdrawals requests without getting through any additional verifications.If you have any additional question please do not hesitate to contact us via email support@malinacasino.com or via Live Chat.Best Wishes,MalinaCasino.com Financial Department

[winner9]

@winner9: Did you ever get this "Your account has been successfully verified" email before?

Well @lonnie55 ,
I am sure that malina will not approve my documents until SBR or BMR or other forums moderators get in touch with them.
If not, i will write to neteller to show them what they requested from me as this is a lot of personal information and i am sure that this will be something annoying for neteller at least imo.
Sent the documents 104940 times to malina, don't know why they refuse to verify them.
Hope, SBR can reach them to see what will happen to my situation.

Take care

[winner9]

Thank you for providing us with all the required documents.
The Financial Department re-checked all the provided information and want to inform you that your account has been successfully verified.
From now on you can make deposits and withdrawals requests without getting through any additional verifications.


I said it several times but wanted to repeat it.
Really SBR has power to do everything vs. the bookmakers.
Thanks a lot for supporting this case and i am happy to be part from this community.
Best wishes all !

[lonnie55]

[lonnie55]

Update: They sent me a withdrawal schedule. For some reason they have to split bigger withdrawals. However first withdrawal already arrived.

I would not recommend anybody to register though. It's hardly acceptable they demand for transaction history and all-time deposit/withdrawal history. Even from other wallets that have not been in use. That's cheeky.

[winner9]

Same here,

I received whole amount and no need to come back there !

[shari91]

No more with this sportsbook please! Take your money and run. I'm very happy y'all have been paid

[aliceinchains]

I'm happy you got your money. Another bookie to avoid forever

[tommir99]

I'm glad I found this thread. I just opened an account a few days ago and wanted to verify it before making a deposit.

When I asked them if the documents they requested were approved (ID and utility bill), their reply was that they can't verify my account before I make a deposit and then send them a color copy of the credit card I used. So, they want you to deposit money first, and then they will let you know if your other documents were approved. Thanks but no thanks.