Difficulty with 5Dimes cashout anyone?

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  • Sobob99
    SBR High Roller
    • 05-08-17
    • 206

    #1
    Difficulty with 5Dimes cashout anyone?
    Edit by SBR: The player confirmed receiving payment.

    __


    Anyone else having issues with cashing out at 5Dimes?

    I sent in a request 5 days ago for 6K via bitcoin, and replied to their security email 3 days ago. Didn't receive anything, so yesterday I contacted them in the morning. The Live Chat agent said they didn't receive the email, and that I should resend it. So I did and stayed on with Live Chat until she confirmed they got the email. I waited until about 10:30 pm EST, and nothing, so I contacted Live Chat again. The agent said they didn't receive the email and that he doesn't know why the other chat agent confirmed they got the email, because they never got it. So I should resend it, which I did. He said hold while he confirms that they got it. After making me hold for a bit, he said yes, they have received it, but it is now 11:08 EST and they stop processing payouts at 11 pm. He said it would be sent tomorrow (which is today).

    No payment today, so I contacted them again. Here is what the Live Agent said:


    Andoni
    We forwarded the e-mail to the Payout team and it "got lost".
    So the department didn't process it.
    I checked with them and they found the e-mail sir.
    Now.. this is the thing.
    For payouts over $5,000 the department need management approval, and the manager is gone now.
    So it'll be pay until tomorrow sir.
    Please contact us tomorrow at 9.00 AM EST.


    Seriously?? The e-mail got "lost"?? And now the only manager that can approve a 6K payout has gone home? I feel like they are giving me the run around on this. Anyone else facing this sort of difficulty?




    11/10 update - Did not get paid. Just spoke with Live Chat at 5 pm EST.

    Russell
    More likely it'll be processed today, we're really sorry for the inconveniences and as you know already due to certain circumstances the payout has been taking longer than normal to be completed.
    I already talked with the payout department and I explained to them all the problems you have had, the request will be expedited and is very likely for it to be processed today.
    I highly doubt it will be done today, but once again...further delays.



    11/10 - Resolved! Finally got the payout!
    Last edited by SBR Forum; 11-10-17, 05:07 PM. Reason: added reply
  • PeterJohnson
    Restricted User
    • 10-10-17
    • 908

    #2
    NITROGEN
    Comment
    • SportsMushroom
      SBR MVP
      • 09-28-10
      • 4177

      #3
      sounds like they are giving you the runaround
      Comment
      • reigle9
        SBR Posting Legend
        • 10-25-07
        • 17879

        #4
        a thread like this popped up a few days ago literally 2 mins before i planned to cashout, went and did something, by the time i got back the thread said "resolved"

        chances are you fukked it up
        Comment
        • RudyRuetigger
          SBR Aristocracy
          • 08-24-10
          • 65084

          #5
          Originally posted by SportsMushroom
          sounds like they are giving you the runaround
          I bet hes black and tony is racist
          Comment
          • Sobob99
            SBR High Roller
            • 05-08-17
            • 206

            #6
            Originally posted by reigle9
            a thread like this popped up a few days ago literally 2 mins before i planned to cashout, went and did something, by the time i got back the thread said "resolved"

            chances are you fukked it up
            I f-ed it up in what way?
            Comment
            • Sobob99
              SBR High Roller
              • 05-08-17
              • 206

              #7
              Originally posted by RudyRuetigger
              I bet hes black and tony is racist
              I'm not black
              Comment
              • PeterJohnson
                Restricted User
                • 10-10-17
                • 908

                #8
                Dont sound that way if you read it it's pretty straight forward they "lost" it 2 times and it's 6k not 60 bucks they have been known to do this every now and then trust me i no i used to play there.



                Originally posted by reigle9
                a thread like this popped up a few days ago literally 2 mins before i planned to cashout, went and did something, by the time i got back the thread said "resolved"

                chances are you fukked it up
                Comment
                • Sobob99
                  SBR High Roller
                  • 05-08-17
                  • 206

                  #9
                  Originally posted by PeterJohnson
                  NITROGEN
                  Might be looking into them soon
                  Comment
                  • reigle9
                    SBR Posting Legend
                    • 10-25-07
                    • 17879

                    #10
                    Originally posted by Sobob99
                    I f-ed it up in what way?
                    idk, there's just a slight trend with these types of threads here at sbr
                    Comment
                    • PeterJohnson
                      Restricted User
                      • 10-10-17
                      • 908

                      #11
                      No not soon, NOW!
                      Originally posted by Sobob99
                      Might be looking into them soon
                      Comment
                      • Sobob99
                        SBR High Roller
                        • 05-08-17
                        • 206

                        #12
                        Still not understanding what you mean. I submitted the payout properly and never had any issues with them in the past

                        Originally posted by reigle9
                        idk, there's just a slight trend with these types of threads here at sbr
                        Comment
                        • reigle9
                          SBR Posting Legend
                          • 10-25-07
                          • 17879

                          #13
                          i mean this same thread comes up 5 times a week for eternity and it's usually user error, well it's usually the OP just fukkin lying but i was trying to give the benefit of doubt
                          Comment
                          • Sobob99
                            SBR High Roller
                            • 05-08-17
                            • 206

                            #14
                            It is 6K, but it's not 10K. I mean for an A rated book, you'd think they wouldn't lose emails so easily lol. Is there any action SBR can take for me?


                            Originally posted by PeterJohnson
                            Dont sound that way if you read it it's pretty straight forward they "lost" it 2 times and it's 6k not 60 bucks they have been known to do this every now and then trust me i no i used to play there.
                            Comment
                            • DiggityDaggityDo
                              SBR Aristocracy
                              • 11-30-08
                              • 81450

                              #15
                              Originally posted by Sobob99
                              I'm not black
                              Chinese?

                              That would do it too.
                              Comment
                              • Sobob99
                                SBR High Roller
                                • 05-08-17
                                • 206

                                #16
                                Nope

                                Originally posted by DiggityDaggityDo
                                Chinese?

                                That would do it too.
                                Comment
                                • shocka1212
                                  SBR Posting Legend
                                  • 10-06-12
                                  • 16788

                                  #17
                                  Why not request 4800 and then 1200 a day or two after ?
                                  Comment
                                  • SBR Forum
                                    Administrator
                                    • 12-02-06
                                    • 4559

                                    #18
                                    Thanks for sharing. We have no 5Dimes payout complaints on file. Email issues can happen. It sounds like you're all set to be paid tomorrow, please confirm tomorrow AM.
                                    Comment
                                    • reigle9
                                      SBR Posting Legend
                                      • 10-25-07
                                      • 17879

                                      #19
                                      Originally posted by SBR Forum
                                      Thanks for sharing. We have no 5Dimes payout complaints on file. Email issues can happen. It sounds like you're all set to be paid tomorrow, please confirm tomorrow AM.
                                      lol
                                      Comment
                                      • Sobob99
                                        SBR High Roller
                                        • 05-08-17
                                        • 206

                                        #20
                                        Didn't know there was an approval required for 5K and above. I was only informed about that today

                                        Originally posted by shocka1212
                                        Why not request 4800 and then 1200 a day or two after ?
                                        Comment
                                        • tb1984
                                          SBR MVP
                                          • 09-11-08
                                          • 3112

                                          #21
                                          Originally posted by RudyRuetigger

                                          I bet hes black and tony is racist
                                          Originally posted by Sobob99
                                          I'm not black
                                          Originally posted by DiggityDaggityDo

                                          Chinese?

                                          That would do it too.
                                          Originally posted by Sobob99
                                          Nope
                                          Comment
                                          • SportsMushroom
                                            SBR MVP
                                            • 09-28-10
                                            • 4177

                                            #22
                                            Originally posted by RudyRuetigger
                                            I bet hes black and tony is racist
                                            Comment
                                            • Sobob99
                                              SBR High Roller
                                              • 05-08-17
                                              • 206

                                              #23
                                              11/10 update - Did not get paid. Just spoke with Live Chat at 5 pm EST.

                                              Russell
                                              More likely it'll be processed today, we're really sorry for the inconveniences and as you know already due to certain circumstances the payout has been taking longer than normal to be completed.
                                              I already talked with the payout department and I explained to them all the problems you have had, the request will be expedited and is very likely for it to be processed today.


                                              I highly doubt it will be done today, but once again...further delays.
                                              Comment
                                              • SBR Forum
                                                Administrator
                                                • 12-02-06
                                                • 4559

                                                #24
                                                Originally posted by Sobob99
                                                11/10 update - Did not get paid. Just spoke with Live Chat at 5 pm EST.

                                                Russell
                                                More likely it'll be processed today, we're really sorry for the inconveniences and as you know already due to certain circumstances the payout has been taking longer than normal to be completed.
                                                I already talked with the payout department and I explained to them all the problems you have had, the request will be expedited and is very likely for it to be processed today.


                                                I highly doubt it will be done today, but once again...further delays.
                                                Feel free to write in with your account # to help@sportsbookreview.com and we can ask a mgr to take a look.
                                                Comment
                                                • Sobob99
                                                  SBR High Roller
                                                  • 05-08-17
                                                  • 206

                                                  #25
                                                  11/10 - Resolved! Finally got the payout!
                                                  Comment
                                                  • SBR Forum
                                                    Administrator
                                                    • 12-02-06
                                                    • 4559

                                                    #26
                                                    Thanks for updating the forum.
                                                    Comment
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