Heritage email just got

**littlekona** · 08-23-17, 04:53 PM

Tried site won't load

Loads now fine

**Optional** · 08-23-17, 05:19 PM

I suspect it means website bets only. No phone bets.

Would you please ask their CS to confirm if that is correct? So I know too.

**DwightShrute** · 08-23-17, 05:22 PM

Originally posted by littlekona

Dear customer,Heritage Sports continues in our commitment to provide the greatest value based sportsbook product in the industry.We have made several improvements, enhancements and added new offerings to highlight our dedication to our customers. We have dedicated additional resources to our support team with more dedicated staff for Live Chat, email, and our internal message service. This will allow us to continue to focus on bringing more real money value to our customers with our popular Reduced Juice-Cash Back program, greater promotions, contests, and new product offerings.Your account has been placed in our internet access group and will be limited online access.We appreciate your business and wish you the best this season.Heritage Sports

What's this mean?
Your account has been placed in our internet access group and will be limited online access.

why not ask Heritage?

**littlekona** · 08-23-17, 05:43 PM

Originally posted by Optional

I suspect it means website bets only. No phone bets.

Would you please ask their CS to confirm if that is correct? So I know too.

Yes chat said...

This only means from now on, any customer service assistance you require, must be done through our Live chat service .This only means from now on, any customer service assistance you require, must be done through our Live chat service .

**littlekona** · 08-23-17, 05:46 PM

This only means from now on cs assistance you require must be done through live chat services

**Optional** · 08-23-17, 05:56 PM

Thanks Littlekona

**scavsiu8** · 08-23-17, 06:04 PM

So if you got that you cant call anymore if you have an issue?

**themike78** · 08-23-17, 06:44 PM

That's horrible. I would rather speak with someone on the phone. And if your internet goes down you can't even contact them.

**themike78** · 08-23-17, 09:26 PM

I didn't get the email so I guess I can still call them. So if you get the email and you call them what do they do hang up on you? This is stupid. And how come it's ok for them to call me all the time begging me to deposit?

**big joe 1212** · 08-23-17, 09:31 PM

Got the email. Fukk Heritage! If I have a problem on the road I'm not dicking around trying to use live chat and email using mobile. Guess I won't be using them this football season.

**TheMoneyShot** · 08-23-17, 09:59 PM

I didn't get the email yet.

So basically that means I can't call them and see how their doing today?

**SBRMAN23** · 08-23-17, 10:37 PM

Not sure why you want to piss ppp off before the biggest betting time of the year

**Microphone** · 08-23-17, 11:07 PM

Big or small, some businesses don't get the simple model that makes the world go 'round: Customer Service.

**John Dough** · 08-24-17, 06:03 AM

I must be the oddball that much prefers live chat to any other form of communication with a book. Maybe it's b/c I rarely need to communicate and my questions are usually pretty straightforward.

Sorry to hear others are upset. Have always and continue to be a huge Heritage fan.

**big joe 1212** · 08-24-17, 06:42 AM

Originally posted by John Dough

I must be the oddball that much prefers live chat to any other form of communication with a book. Maybe it's b/c I rarely need to communicate and my questions are usually pretty straightforward.

Sorry to hear others are upset. Have always and continue to be a huge Heritage fan.

Live chat works great from home but what about when you're out and about it's not so great, especially if you're getting poor reception.

the fact that they are only doing it to some customers and not all is what makes me a little upset though. I must have been placed in the poor mans bracket due to my no action since basketball season.

**Microphone** · 08-24-17, 08:11 AM

Originally posted by John Dough

I must be the oddball that much prefers live chat to any other form of communication with a book. Maybe it's b/c I rarely need to communicate and my questions are usually pretty straightforward.

Sorry to hear others are upset. Have always and continue to be a huge Heritage fan.

I don't disagree...most things can be solved this way. But sometimes there's nothing like voice communication. And of course the people above who have trouble on mobile devices and such need voice.

**Heritage Insider** · 08-24-17, 08:30 AM

Commitment

Our commitment remains unchanged to our customers and should any issue arise with a client requiring phone communication, we will certainly have that available.

We expect that all interactions of most clients can be handled effectively through the available channels.

The clients notified by email have shown that in almost all cases their interactions have been through chat/email or messenger.

If you feel your account management requires access to phone services, please contact our Client Services Department for a review or send me a PM and I will forward.

Insider!

**littlekona** · 08-24-17, 09:48 AM

Originally posted by Heritage Insider

Our commitment remains unchanged to our customers and should any issue arise with a client requiring phone communication, we will certainly have that available.

We expect that all interactions of most clients can be handled effectively through the available channels.

The clients notified by email have shown that in almost all cases their interactions have been through chat/email or messenger.

If you feel your account management requires access to phone services, please contact our Client Services Department for a review or send me a PM and I will forward.

Insider!

Thanks Insider! The chat has always been A++ and the regular reps that respond are great!

**scavsiu8** · 08-24-17, 03:12 PM

Originally posted by Heritage Insider

Our commitment remains unchanged to our customers and should any issue arise with a client requiring phone communication, we will certainly have that available.

We expect that all interactions of most clients can be handled effectively through the available channels.

The clients notified by email have shown that in almost all cases their interactions have been through chat/email or messenger.

If you feel your account management requires access to phone services, please contact our Client Services Department for a review or send me a PM and I will forward.

Insider!

Thank you for the clarification. I do always try and go through the chat feature before calling so now it all makes sense.

**temple2010** · 08-24-17, 03:37 PM

LMFAO- Just tried to call them about making a deposit and I have to use live chat even to do that. great customer service

**capitalist pig** · 08-24-17, 04:34 PM

I got the email also, glad I now know what it means

Later

**themike78** · 08-24-17, 04:58 PM

The worst is when some of these places have a live chat and you think your talking to a person but it's a god dam robot giving you automated responses.