2winbet.gr

[mindscape]

This bookmaker operating under legal status in Greece, announced last Friday (April 28) that they are closing in 3 days time (!) so players should withdraw their funds. I was lucky to see the email the same day (it was in spam folder) and cant seem to be able to:
1. log in to my account (since Friday)
2. get a reply through mail (since Friday)
3. get an answer in the telephone line they have on site (since Friday)

[alfonso999]

I have around 170 euros here and I can't login and withdraw too. I thought this was because I forgot the password, but reseted many times and it always says "Incorrect username and password". I don't know how many emails I've sent . However, when you enter it has a message inviting to register and odds in many events, but you can't login to place a bet or withdraw.

[Alfa1234]

They use the Betconstruct software so try and contact them directly to see if they'll give you info about what's going on:

https://www.betconstruct.com

[megapoxy]

https://www.bookmakers.gr/11626/pos-tha-gini-analipsi-apo-tin-2winbet-gia-posa-mikrotera-ton-100e

Here it says that you can contact goalbet.com to transfer your balance if it is below 100 euros (instructions are in Greek), dunno what happens for bigger amounts.

[alfonso999]

I registered in goalbet.com and they only say I should contact with 2winbet...but 2winbet doesn´t reply to my emails.

[alfonso999]

They use the Betconstruct software so try and contact them directly to see if they'll give you info about what's going on:

https://www.betconstruct.com

Reply from the chat of Betconstruct:
Hello. We are a software provider. This is a sales chat of the company and is for business communication only, We don't deal with that kind of questions.


I don´t know if they have another chat or email for this.

[alfonso999]

Finally I sent another email in greek using Google Translate and they responded. I was able to enter and request a withdraw.

[mindscape]

mail to who?

[alfonso999]

mail to who?

support@2winbet.gr

[mindscape]

they dont reply in any mail to me and i cant log in and i have much more than 100e in

[Optional]

they dont reply in any mail to me and i cant log in and i have much more than 100e in

If you would like to fill in a sportsbook complaint form SBR can try contacting them for you.

[mindscape]

done, thx

[mindscape]

After applying much pressure, including EEEP in the game (EEEP is the greek gambling commission), they gave in and unlocked the account allowing me to withdraw my funds. Case closed.

PS. Thanks for the help given here