Neteller Fraud??

[peteyw23]

I need some advice on what I should do now. I'm located in Taiwan and I deposit/withdraw with Neteller for everything. I made 2 quick bank transfers to deposit into my Neteller account on 11/1/2016. After I made the transaction, it said that the money will be credited into my Neteller account in 15 MINUTES. I waited for 2-3 hours and it never came through. I checked my online banking and the money was transferred out when I made the deposit. I called Neteller and they told me to wait........

I waited for 24 hours and the transaction showed as DECLINED in my neteller account history. I emailed Neteller again and they told me to provide proof of my bank statement and they will credit my account. I did that instantly and sent them all the info. I never got a reply back. Then a couple of days later, I sent them emails after emails and then they told me to wait wait wait.

I called my bank and asked them what has happened. They confirmed that the money was sent at the time of the transaction and they even gave me a confirmation number. The bank rep told me to provide the confirmation number to Neteller and they should locate the money right away. I sent the confirmation number to Neteller and still no reply or result.

The weekend comes along with the breeder's cup. I deposited with neteller so I can play the breeder's cup pick 6. I called Neteller once again and they told me that the payment team does not work on weekends so they told me to wait until Monday. My question is....I deposited on 11/1/2016 which was a Tuesday, so how come this never got resolved? Once again, told me excuses after excuses......

Of course...as any gambler's life, i would of hit the breeder's cup pick 6 with my $588 ticket. paid almost 300gs. Now's who is gonna pay for my losses? I deposited with Neteller so early in the week, I paid the fees, and I got screwed. I've been living the past few days in depression because of what Neteller cost me.

As of today, the money is still not credited to my Neteller account. It's no longer the weekend, it's been 7 days, I provided proof and confirmation numbers. What more can I ask for? I straight out think this is a fraud and stealing. I didn't deposit thinking I will get my money 2 weeks later. I made the deposit so I can use the money right away.

Is it possible to sue Neteller for my losses? This is just killing me and I don't know what to do. I need some advice in what I should do now. All neteller gives me is the run around and blame everything on other departments. Every email and call, they tell me to wait. They told me they will credit my account once I provide proof and lied. It's unfair to us players that a big company like this can just screw up and there's nothing we can do about it.

[Pareto]

You want to sue Neteller for the 300K you didnt win because the money arrived late in your account? Why stop at the 300K? Are you sure you wouldnt have let the 300K ride on the Raiders at SNF, making your loss 600k?

[peteyw23]

I didn't say in my post that i want to sue them for 300gs. I asked if I can sue them for my losses. You really think it's because the money arrived late and that's why I'm pissed? We make deposits, we pay for the fees. Why DO YOU make a deposit into a sportsbook? Because you want to bet on an event on that day or the next day right? Not becuase you want to bet on an event next month. Plus, all the lies and bullshit excuses they gave me......That's why I asked if I can sue them. If you're just someone that criticize people for making making posts and tries to be a smart ass, don't even reply. I'm asking for help and advice and your being a dumb ass to me. Don't make sense.

[Pareto]

But what losses do you want to sue them for? If you recieve your initial deposit, then you will not have suffered any losses.

Its naturally frustrating if you wanted to make some wagers and those wagers would have won, but you wont get far with the argument that Neteller should pay for winnings that you claim you would have won.

[peteyw23]

What if I needed that money to save someone? And I would make that attempt of depositing because I was told that the money would be available in my account for me to use in 15 MINUTES. You provide a service, charge a fee of 3.8%, you don't come through, that's cheating and fraud. On top of that, I emailed them and called them and they had 4 days to resolve the issue and never resolved. I spent time to provide all information from my bank like they asked. Never got resolved. I wanted to know if I can sue them for their service. So basically you're saying they can do this to 100 customers that deposited 500 like me. Take the 50gs and give it back 2 weeks later and it's ok? It's the principal of business. I paid a fee for a reason. If there's any problems on the internet, i can understand, but fix it within 2-3 days max. It's been 7 days and still not resolved. On top of that all the lies and excuses. Come on now...what more do I have to say

[peteyw23]

Yeah I'm super frustrated. And if i would of gotten my initial deposit, I wouldn't have this issue and I would be partying right now. I didn't do anything illegal or wrong to be in this position. If the depositing option is down through the internet, make a warning post. I would of deposited another way. That's how a big company does business. Responsible. Not let customers make a transaction and let the customer suffer like that.

[Optional]

It sounds like more than a simple transfer error or they would (should) have resolved it much quicker.

The Declined message in Neteller account suggests it's about them not accepting the deposit rather than a bank problem.

[peteyw23]

That's exactly what I'm saying. I totally understand if it's an computer or internet issue. Shit happens. But 7 days and still not resolved? Straight out ridiculous and unacceptable. It's like going to the bank and you can't withdraw your money because the computer is down for 7 days. That's bad business or someone is doing some shady shit. After thinking about it for a while, it can't be a simple transfer error because my bank rep said the transfer went through instantly. It even showed the bank account where the money was transferred to and my bank rep even called that bank to make sure the money was in there. I'm by far an unreasonable person, but this is not right. In my opinion it's fraud.

For the quick bank transfer, if it doesn't get accepted with 24 hours, it gets declined and the reason is "requested time expired". I provided the confirmation number of the transactions, my online bank statement, the account where the money was transferred to and the time and date. Can't get any clear than that. Neteller payments team supposed to verify the transfer and then credit my Neteller account. Couldn't do that in 7 days?? And not just 1 but 2 deposits so I don't even know many other customers this happened to.

[Optional]

People who start threads like this claiming fraud when they simply dont get what they want immediately raise my suspicions.

Repeating it over and again or adding multiple question marks to your thread title doesn't make bad service, an error or a tech glitch fraud.

I have sympathy for your problem but your fraud claims with zero evidence of fraud make me start to glaze over and not care.

It's not something we see reports of problems with generally. Maybe once or twice in the last 5 years I can recall any posts about delayed Neteller deposits. So it's not that strange at all that you "dont even know how many" other people this has happened to.

[peteyw23]

Apparently you have no sense in what I'm trying to post here. How is it not fraud?? Do you even know the true meaning of the word "fraud"?? You start a business, get paid and not do what you're paid to do. That's lying to your customers. On top of that, make excuses and lies to prolong the problem. You probably don't have a problem because you deposited with a different method. If they can't guarantee their service with this method, then they shouldn't offer it. But offering it to customers and assuring the service, and not coming through, I guess that's good business to you. Every excuse they told me didn't make sense:

1. wait 6 days, it's been 7
2. payment team don't work on weekends, this problem started on a Tuesday so I guess Wednesday-Friday are weekends.
3. Asked me to provide proof of statement and they will credit right away, never replied back when I sent the proof.
4. Called them yesterday, explained all of the above, told me "sorry all i can say is we can't do anything right now but to wait".

I can post a thread and claim fraud based on those evidence. It's people like you that give big companies like that a free pass like it's ok to do bad business. You can say it's a tech glitch but what can you say about all the excuses they say to customers to cover their mistakes? I have a gold VIP neteller account and they make millions of dollars every year. You're telling me they can't do anything to credit 500 to my account after I provide the proof?

Apparently I don't know how many people this happened to because I'm a straight up person and I do everything legit. No shady shit. I don't know why you made that comment. Am I supposed to know how many this has happened to other people? I don't get it.

People who stand up for companies that screw up raise my suspicions......If you don't care then why you reading my shit? I glaze over at your medals but I question your knowledge of your posts. Stick to poker tourneys, maybe you will finally win one. I have sympathy for you but I hope you don't read any of my posts from now on. Remember my name and ignore my posts.

[peteyw23]

I make transactions through a company because I trust that company with my money. I make the transfer under their terms and conditions and pay the fees. The transaction don't come through under their own terms and conditions.

Forget the lies and excuses, the FACT is....I don't have my money for the last 7 days. I don't care what's going on at the company because all that is just words and no results. On my end, I paid the fees and I didn't get my OWN money.

Even if this is not with Neteller but with any big company. Banks, Stocks, any companies that involve money, it's lying and cheating. IT'S FRAUD.

[Optional]

I am sure they will sort it out for you and that no "fraud" has occurred. Unless it has been on your part and they have caught you. ;-)

Good luck.

[luctens]

It doesn't matter if Neteller say it's 15 minutes to process the transaction or whatever, they can never guarantee that's the case, so you should never take it as gospel. Neteller sometimes process transactions within minutes or hours, and sometimes take many days, there's no rhyme or reason to it, but one thing is for sure, their processing times can't be permanently relied upon, even giving them 3-4 days to process the transaction doesn't guarantee that the transaction will be processed in time. Any type of technical error etc can happen with a bank transfer, mistakes by their staff, it could be anything that could have happened that caused the transactions to go through, and you have to deal with the fact that these things happen from time to time.

You ask if it's possible to sue Neteller for your losses, but then in response to another poster who said that you want to sue them for $300k, you said you don't want to sue them for that, but that you want to sue them for your losses. Your losses would surely be the difference between the $588 and the $300k so surely that's what your losses are so that's surely what you would be looking to get back from them. But whatever you are looking to get back from them in any case, you've got absolutely no chance, as you should never rely on a certain timescale, an e-wallet is never liable for any consequential losses and you couldn't even prove you would have done that pick 6 bet anyway so whatever you're looking to get back, you're in fairy land as it's not going to happen.

Neteller aren't cheating or committing fraud or any of the rest of pointless hyperbole you're throwing around. They process billions of dollars of transactions every year and they most certainly haven't singled out your transaction to mess up. Mistakes happen, technical issues happen, businesses don't run like clockwork all of the time, that doesn't mean Neteller have committed fraud, it just means that these mistakes and errors etc happen from time to time and that's just the way it is. Deal with it.

The bottom line is, whatever Neteller say about 15 minutes to process transaction or any of that, their terms would state that whatever processing time they give is only a guide and isn't a guarantee of when the transaction will be processed. They would also have a term which states that if there is a delay in a transaction or whatever, they are not responsible for any consequential losses. So you have no case against them, Neteller simply just had issues processing your transaction, but that doesn't make them liable for any consequential losses.

You can talk all you want about suing Neteller and all the rest of it, but you're simply wasting your time. You need to keep on at Neteller to sort out getting your $588 into your Neteller account, and then when they sort out that transaction, then it's case closed.

You then need to accept that you've got absolutely no case whatsoever to get any consequential losses from Neteller, and then you need to move on and get over it.

[Alfa1234]

Fraud would be them taking the money without crediting your account or returning it to your bank. This is not fraud. If they stop replying to you and leave the issue unresolved or say they'll confiscate the money you can call them fraudulent, not now.

[SBE]

I di not read everything here.
But have you filled in some notification form, before you made that bank to bank deposits ?
They have it in their rules, if you use an international bank transfer. I do not know how it works (or if neccessary) if using so called quick bank deposit.
Few months ago I had a problem with a deposit, it was credited later than usually, due to I forgot to fill in the form previously ...

[peteyw23]

It doesn't matter if they say 15 minutes?? SO it's ok to not do what I say? basically your telling me it's ok if you deposit TWICE and I'll tell you there has been a computer error so you won't get your money today. Every day you call, I'll tell you an excuse and tell you to wait. and every day your money don't show up. ALL THAT IS OK??

here's another one of those people that give these companies a free pass on their screw ups. Never once did you suspect that Neteller did actually screw up and covering up their mistakes with lies and excuses. What can you actually say to stand up for them now? 3-4 days?? It's been 7 days. SO BTW I GOT SOMETHING FOR YOU, CHECK THIS OUT.......I called Neteller (VIP SUPPORT) last night, I was told I would receive the money credited to my account early in the morning. Never came. Called them in the morning, they said it would be in there this afternoon, once again never came. Called them in the evening, I was told it would be done in a couple of hours. NEVER CAME. It's currently 12:26 am past midnight in Taiwan on November 9th.

Dear luctens, what are you gonna say next to back up Neteller now? My first deposit was made on 11/1/2016......Please enlighten me.

[Alfa1234]

There's a difference between bad customer service, something not being "ok" and outright fraud.

[dealer wins]

Lesson here, is always have a backup plan.

[Optional]

Peteyw23, I do not think anyone that has posted thinks this is good or Neteller are doing a great job for you here.

We all want to see them credit you and know why there was such a big delay.

[luctens]

It doesn't matter if they say 15 minutes?? SO it's ok to not do what I say? basically your telling me it's ok if you deposit TWICE and I'll tell you there has been a computer error so you won't get your money today. Every day you call, I'll tell you an excuse and tell you to wait. and every day your money don't show up. ALL THAT IS OK??

here's another one of those people that give these companies a free pass on their screw ups. Never once did you suspect that Neteller did actually screw up and covering up their mistakes with lies and excuses. What can you actually say to stand up for them now? 3-4 days?? It's been 7 days. SO BTW I GOT SOMETHING FOR YOU, CHECK THIS OUT.......I called Neteller (VIP SUPPORT) last night, I was told I would receive the money credited to my account early in the morning. Never came. Called them in the morning, they said it would be in there this afternoon, once again never came. Called them in the evening, I was told it would be done in a couple of hours. NEVER CAME. It's currently 12:26 am past midnight in Taiwan on November 9th.

Dear luctens, what are you gonna say next to back up Neteller now? My first deposit was made on 11/1/2016......Please enlighten me.

Whatever processing time they put up on their website, it isn't a guarantee and cannot be relied upon on every single transaction, as things go wrong from time to time, mistakes and errors and all the rest of it happen every now and again, these things happen, that's just the way it is.

I'm simply stating the facts and the reality of the situation, which is that at some point Neteller will credit the $588 to your account and all will be square on that front. But you've got no case whatsoever to get any consequential losses back from Neteller. So regardless of how much Neteller may have screwed up, it makes absolutely no difference in reality, as you'll get the $588 in the end, and you have no chance of getting any consequential losses.

So you can moan and whine all you like about the bad service that Neteller have given you, but that doesn't change the facts, which are that you'll get the $588 from Neteller at some point, and you won't be getting any consequential losses whatsoever from them. You need to just keep on at Neteller until they credit the $588, and then once they've done that, you will be square on that front and you will then need to accept that you have absolutely no chance whatsoever of getting any consequential losses from Neteller, and you will then have to move on and get over it.

[peteyw23]

I totally understand what you guys are trying to me tell me. But honestly my on end, it's getting so ridiculous. It's currently 8:30am local time here in Taiwan. Neteller sent me an email at 2:00am telling me that the payment team is now looking over my 2 deposits and I should be credited shortly. I woke up and checked my Neteller account. Still not done.

I really don't understand what is going on here. I made 2 deposits using quick bank transfer which involved cash and not credit. My own money was transferred out to the account that the Neteller site provided me. Something happened, it's fine, I understand. I provided bank statements, confirmation numbers, and even told my bank rep to give them a call. I used my own bank account card and not credit card.

I called VIP support when I woke up and now no one is available to take my call. The regular customer service rep took my call and told me he will request a VIP support rep to give me a call back. Now honestly, if you guys are in my shoes, what will you guys do? I've done everything I can, and it's been 8 days since I made the first deposit. I know 100% it's not my end because the money was transferred. Neteller doesn't tell me why the delay but just tells me to wait. Even if today a person who's doing fraud or using someone else's money would get a response by now. But I get nothing.

To Alfa1234: without a doubt this is pure BAD service. But the fact is I lost control of my own money 8 days ago. Neteller has possession of my money and don't give me a reason why they didn't credit my account. As of now, by their actions, I consider it fraud. In your eyes, you may think it's not because it's not your money and you think a big company like that can't commit fraud. I made 2 separate deposits, what if someone from the payments department stole money from 200 customers (deposits) from Taiwan? The quick bank transfer is only available to taiwan customers because our banks uses WEB ATM. I'm not saying they stole 100% but in my eyes this is not normal and they obviously is hiding something. Someone has possession of my money for 8 days and don't me a reason why, I think there's some fraudulent activity there don't you think?

[peteyw23]

like i said in my earlier post, I'm far from an unreasonable person. If there's something going on, let me know what it is. If there's a computer or connection error with the transaction, then let me know. I can provide with anything if they can't locate the transactions. Even if today I lend someone 500 bucks, if he can't pay me back on time, he will tell me why. But Neteller simply don't tell me anything but just tells me to wait. That doesn't feel good and I'm sure anyone would get frustrated.

[peteyw23]

Update: Just spoke to Neteller Rep, and the money still didn't credited to my account. I asked them why it's taking so long and they honestly told me that they don't know. All the VIP reps that I've talked to reviewed my case and verified the funds are good on my end but they have no idea why the payments department did not credit the money into my Neteller account.

To be quite honest I really believe the rep that I've talked to. He sounded sincere and really wanted to help me out. I have no idea what's going on with the Neteller payments department. They don't give any feedback to any of my reps. This really looks horrible on Neteller. Someone is doing something shady and covering it up. The rep kept it real with me and said there was alot of transactions that this happened to last week. It's the first time this happened and they never witnessed anything like this before. After that call, it didn't solve my problem but at least I felt that the rep was being honest and true instead of telling me lies.

I got no options on what to do now. I'll keep up with the updates and hope they get back to me soon with an explanation.

[luctens]

You throwing around conspiracy theories saying that you "consider it fraud", and "Someone is doing something shady and covering it up", all of that hyperbole is completely pointless. It's completely obvious that it isn't fraud or anything like it whatsoever, it's just some sort of error that has affected your transaction, it happens.

Neteller have said to you that there are a lot of transactions that this has happened to in the past week, so anybody with any common sense can see that is most likely a technical error that has affected their systems, a technical error, not "fraud", not "something shady", not a "cover up". They are a worldwide company with dozens of banking facilities processing billions of dollars of transactions every year, so obviously it's not always going to run correctly and there will be problems from time to time. It just so happens that whatever technical error they have has affected you, that's just the way it is.

You say you've "got no options on what to do now". Yes you do have an option, and it's your only option, which is simply to be patient, and wait for Neteller to resolve the issue by sorting out the payment being credited to your account.

[peteyw23]

You got your opinions and I got mine. You're not in my position so it's all easy to say to just wait.

Honestly, they money is not yet in my account. I'm done stressing about this. I can say it's ridiculous and plead my case to everyone but there's no point in that.

This post topic is done.

[Alfa1234]

Considering this has taken over a week, is there a lawyer you know that could write them a not-so-kind letter where you threaten to sue them? That should get the ball moving and at least have them take you seriously as the delay is getting rediculous and is beyond reasonable now IMHO.

[luctens]

Considering this has taken over a week, is there a lawyer you know that could write them a not-so-kind letter where you threaten to sue them? That should get the ball moving and at least have them take you seriously as the delay is getting rediculous and is beyond reasonable now IMHO.

A lawyer's letter?! Give me a break. It's a technical error that Neteller have said have affected many other transactions, they've said they're looking into it and trying to resolve it, there is absolutely no indication that Neteller won't credit the money into the account when the issue is resolved and they will obviously credit the money into the account when the issue is sorted, so a lawyer would laugh him out the room asking for assistance on a customer service issue and technical error that is currently being looked into by the company.

Not to mention that whatever it would cost getting a lawyer to do that would be a complete waste of money anyway, as it wouldn't have an affect on Neteller as they'll sort it out anyway and paying for a lawyer to send a letter would be just chucking money down the drain as the issue will obviously will get sorted as soon as Neteller resolve the technical error anyway.

Also, the guy's only looking for $588, and lawyer's time and a letter from them would probably wipe out the $588 anyway, so you suggesting a lawyer's letter is a complete waste of time and money.

[Alfa1234]

After 10 days, it's a good way of putting pressure on them. A pre-made letter, which any decent lawyer has on file, costs very little, definitely under 75$ and I mentioned a lawyer you know to reduce costs even more (you clearly have never dealt with any lawyer before or you would not make a comment like that).

We are talking about a financial service company that has had money in its possession for over 10 days now without crediting it. This is beyond "normal" and "we're looking into the matter" would not be acceptable for me in this case. I'd personally be fuming.

But yes Luctens, I'm sure you are right. I am already aware you are all-knowing and very open to ideas and opinions different than your own.

[luctens]

After 10 days, it's a good way of putting pressure on them. A pre-made letter, which any decent lawyer has on file, costs very little, definitely under 75$ and I mentioned a lawyer you know to reduce costs even more (you clearly have never dealt with any lawyer before or you would not make a comment like that).

We are talking about a financial service company that has had money in its possession for over 10 days now without crediting it. This is beyond "normal" and "we're looking into the matter" would not be acceptable for me in this case. I'd personally be fuming.

But yes Luctens, I'm sure you are right. I am already aware you are all-knowing and very open to ideas and opinions different than your own.

It's a pointless way of trying to put pressure on Neteller, as Neteller are a reputable company so they will be obviously trying to resolve the issue as soon as possible, as a reputable company they will obviously credit the amount to the account when the issue is fixed, and they aren't able to credit the amount until the problem is resolved, and a lawyer's letter won't make any difference to that in that whatever a lawyer says, they will still be in the position of trying to resolve the issue and not being able to credit the money until the issue is resolved. A lawyer's letter wouldn't change any of that, as whatever pressure you try to put on Neteller, it still stands that they can't credit the amount to the account until the error is resolved and that they are trying to resolve the error as quickly as they can, a lawyer's letter won't change any of that or speed anything up, it's simply throwing money down the drain.

And it doesn't matter if a lawyer already has a pre-made letter or if you know the lawyer already, there's no chance a lawyer would charge as little as $75 for their time for you explaining the situation to them and for them sending a letter for you. The costs charged would probably wipe out the entire $588, it's as simple as that.

And it's not a case of Neteller "looking into the matter" being a good enough response or not, it's simply the only response Neteller can give until they've resolved the problem. It's the same as when Pinnacle transferred all their agent accounts over to a new system a few months back and took a few weeks to sort it out before players could access their funds. All Pinnacle said for weeks is that they are looking into it and trying to resolve it, as that's all they could say until the issue was sorted. They had a technical error and took a long time to fix it, but it couldn't be resolved until it was fixed, that's just the way it is.

All the thousands of players involved in that with Pinnacle could have all sent off lawyer's letters to Pinnacle and I'm sure you would have advocated that pointless act in that case as you are here, especially as that lasted for weeks without players being able to access their funds whilst this is only 10 days, and you know what, it wouldn't have made the blindest bit of difference, as Pinnacle would still have been in the same situation of not being able to give players access to their funds until the technical error was resolved and all the players sending lawyer's letters wouldn't have changed that and wouldn't have sped up Pinnacle sorting out the error whatsoever, the only difference would have been that all of the players would have chucked millions of pounds down the river on lawyer's fees sending pointless letters to Pinnacle. And it is the same here with Neteller, they will sort out the error as soon as possible and the OP will get his money, and a lawyer's letter change any of that and won't speed things up whatsoever, the only thing it will do is simply waste his money.

[Alfa1234]

Luctens, I wish, for once, you would actually reply to a post without just reiterating whatever you rambled on about in the first place and would just stop repeating the same thing over and over again in different words...it would make your posts a lot shorter and more meaningfull. I already replied to the content of this post above.

[Optional]

An auto electrician did about $500 damage to a car he was fitting something in for me and refused to fix it. A letter of demand from a lawyer cost me $90 for 20 mins time to talk to me and prepare it whilst I waited. He paid up a couple of days after receiving it.

Not that I think a lawyer letter is needed or would be particularly helpful here.


Hope the OP comes back and lets us know what happened.

[luctens]

Luctens, I wish, for once, you would actually reply to a post without just reiterating whatever you rambled on about in the first place and would just stop repeating the same thing over and over again in different words...it would make your posts a lot shorter and more meaningfull. I already replied to the content of this post above.

You replied, but it was a pointless and idiotic reply. The facts are:

1. Neteller are a reputable company so there's no doubt the OP will get his money in the end.

2. Neteller can't credit the money to the account until the error is rectified.

3. Neteller will obviously be trying to rectify the error as soon as possible.

4. As soon as the error is rectified, Neteller will credit the money to his account.

And your silly and pointless suggestion of a lawyers' letter won't change one bit of that. Neteller will credit the money in the end anyway, so a lawyers' letter won't change that. Neteller will still not be able to credit the money to the account until the error is rectified, so a lawyers' letter won't change that. Neteller will obviously already be trying to rectify the error as soon as possible, so a lawyers' letter won't change that. Neteller will obviously already be in a position that as soon as the error is rectified they will credit the money to his account, so a lawyers' letter won't change that.

So a lawyers' letter won't change anything and won't improve the OP's position one bit, it will actually put him in an extremely worse position than he is at the moment, as all it will mean is that he will have chucked money down the drain getting a lawyer involved, probably to the tune of as much as the $588 the OP is waiting for.

So your suggestion would leave the OP in an extremely worse position than he is in currently, so stop coming up with such silly and pointless suggestions.

[Alfa1234]

An auto electrician did about $500 damage to a car he was fitting something in for me and refused to fix it. A letter of demand from a lawyer cost me $90 for 20 mins time to talk to me and prepare it whilst I waited. He paid up a couple of days after receiving it.

Not that I think a lawyer letter is needed or would be particularly helpful here.


Hope the OP comes back and lets us know what happened.

I've used this tactic a few times myself, although at a much cheaper rate. Seems to do the trick and definitely expedites matters when the opposing party seems reluctant to deal with the issue. In this case, it's a means of "getting them off their but" as I think the delay is not acceptable anymore.

[luctens]

I've used this tactic a few times myself, although at a much cheaper rate. Seems to do the trick and definitely expedites matters when the opposing party seems reluctant to deal with the issue. In this case, it's a means of "getting them off their but" as I think the delay is not acceptable anymore.

It's not a case of "getting them off their but", as Neteller being a reputable company will obviously already be trying to sort out the error as soon as possible, and a lawyer's letter won't change that as they will already be trying to be sorting out the issue as soon as possible, and after the lawyer's letter they would still be trying to sort out the issue as soon as possible, it won't change anything, apart from the OP being needlessly out of pocket having thrown money down the river on pointless legal costs.

I go back to my example of Pinnacle when they had a technical error transferring agent accounts over to a new system a few months back. Pinnacle were obviously already trying to sort out the problems as soon as they could. You could have sent Pinnacle a lawyer's letter in that situation and it wouldn't have changed anything, as Pinnacle were already trying as hard as they could to resolve the situation, and after a lawyer's letter, they still would have been trying as hard as possible to resolve the situation, a lawyer's letter wouldn't have have speeded up or changed anything, apart from being needlessly out of pocket on legal fees.

And it's the same situation here, Neteller are obviously already trying to sort out the error as soon as possible, and a lawyer's letter won't speed anything up or change anything, as after a lawyer's letter they would still be trying to sort things out as soon as possible, the only difference there would be is leaving the OP needlessly out of pocket on pointless legal fees.

[Alfa1234]

So, you honestly think this is being dealt with asap? I can guarantee you, it takes about 20min to sort something like this out in a reputable company. It takes 1 call to the accounting department by someone with actual power to deal with it. It would go something like this:

"Hey guys, there's this deposit here that didn't go through automatically...is it in our account and did it come from this bank, this person and with this reference number? Can you check now please? I'll hold. Ah it's there, ok thanks I'll credit the customer account now".

Done.

Don't give me any BS about them trying to sort it out asap. They have not done that and if they have and there's a different problem, they should inform the client about the nature of the problem. Not leave him in the dark for 10 days. It's a matter of them (or someone with any responsibility in the company) getting off their ass and sometimes it takes a little push to make that happen.

They either have the money and can do the above or they don't have the money and should inform the client there's a problem with his bank or the transfer itself.