Sorry for the long text that follows I had just explained my situation some days ago to another forum looking for help but I didn't get any (apart from some feedback that they are known scammers in Turkey for voiding bets without a reason). The problem is that I found out that on Saturday suddenly they decided to "investigate" dozens of Greek accounts (same story was posted in a Greek forum as well) stealing thousands of euros at the end without any justification at all.
In general without having bet365 for quite a long time (I have access to one but it's not under my name, and it's a bit complicated to bet there), I was always on the search to find alternative bookies that offer options for "not famous leagues" but all the times I was really cautious so not to be involved with someone that wouldn't pay etc. That's why all of the times my initial deposit was small (50-100 euros) so I could check max bet in those leagues (some bookies let you very small amounts, even less than 10 euros), without ever asking for the bonus, and then withdrawing as soon as possible to verify that there is a withdrawal option available.
Anyway with Marsbet they passed the first test, had several deposits and withdrawals (and quite fast, after a couple of hours, always at Skrill of course) but still I didn't want to "chase big money" betting less than the max bet (at first they say it's 9000 euros regardless the bet/option, but ok as time went by it dropped to 900 and at 270 euros at the end which was fine by me cause I didn't intend to bet more than that...only at Indonesian matches I did and just twice..this 270 I mean). On Saturday I was lucky enough to have 7 or 8 winning bets in a row (all of them were 60-75 euros each and around 1.90 the odds) so my balance went pretty high (for a soft bookie standard, normally I withdraw so to have around 200 euros each time, not risking to leave more "in case something will happen") just over 1000 euros. So I make a withdrawal which it was rejected (the money returned to my balance) a couple of hours later, so I try again (asking less money this time) and when I log in afterwards to see what happened it had a "wrong username or password" issue. I contact the support and they inform me that "your account is blocked at the moment, we are investigating you for suspicious betting activities such as late betting (like taking advantage in live if watching the match picking events that happen before the odds change, which ok i never did) or arbritrage or connected with other accounts.
I have 4 friends that we talk in daily basis and we have similar issues (no bet365 account, looking for alternatives etc) that they were also using marsbet BUT without playing the same bets (we may have had like 10% similarity in that, but different hours/odds/stakes even on the same bets) and all four of them had their accounts blocked at the exact same day (one of them hadn't even placed a bet on Saturday) blocking them from 500 euros to 4000 euros.
This was my very first time that I face an issue like this (normally I am used to getting limited but I always got my money back..this time contacting them I get the response "we will see what will happen with your deposits") so I was wondering if any of you had any personal experience with that. Perhaps someone from Turkey as it seems that this is where Marsbet is from (licensed in Curacao but still their origin is Turkish, similar with betkurus).
Anyway long story short after a couple days that "today the investigation will end and we will notify you after for sending your last deposit" today I got a message that "your account is decided to be closed" not even mentioning anything about my deposit or deposits.
The same thing happened with 5 of 6 friends of mine, only one got his deposit back, all the others just had their accounts closed losing in total more than 7000 euros. Some of us have already wrote a complaint form here in SBR on Saturday or Sunday that this took place but I don't know if anything happened (Marsbet somehow is not in the list here, unlike Otobet that I had an issue in the past and things went well after that, got my money and of course I went away to avoid further issues).
In general without having bet365 for quite a long time (I have access to one but it's not under my name, and it's a bit complicated to bet there), I was always on the search to find alternative bookies that offer options for "not famous leagues" but all the times I was really cautious so not to be involved with someone that wouldn't pay etc. That's why all of the times my initial deposit was small (50-100 euros) so I could check max bet in those leagues (some bookies let you very small amounts, even less than 10 euros), without ever asking for the bonus, and then withdrawing as soon as possible to verify that there is a withdrawal option available.
Anyway with Marsbet they passed the first test, had several deposits and withdrawals (and quite fast, after a couple of hours, always at Skrill of course) but still I didn't want to "chase big money" betting less than the max bet (at first they say it's 9000 euros regardless the bet/option, but ok as time went by it dropped to 900 and at 270 euros at the end which was fine by me cause I didn't intend to bet more than that...only at Indonesian matches I did and just twice..this 270 I mean). On Saturday I was lucky enough to have 7 or 8 winning bets in a row (all of them were 60-75 euros each and around 1.90 the odds) so my balance went pretty high (for a soft bookie standard, normally I withdraw so to have around 200 euros each time, not risking to leave more "in case something will happen") just over 1000 euros. So I make a withdrawal which it was rejected (the money returned to my balance) a couple of hours later, so I try again (asking less money this time) and when I log in afterwards to see what happened it had a "wrong username or password" issue. I contact the support and they inform me that "your account is blocked at the moment, we are investigating you for suspicious betting activities such as late betting (like taking advantage in live if watching the match picking events that happen before the odds change, which ok i never did) or arbritrage or connected with other accounts.
I have 4 friends that we talk in daily basis and we have similar issues (no bet365 account, looking for alternatives etc) that they were also using marsbet BUT without playing the same bets (we may have had like 10% similarity in that, but different hours/odds/stakes even on the same bets) and all four of them had their accounts blocked at the exact same day (one of them hadn't even placed a bet on Saturday) blocking them from 500 euros to 4000 euros.
This was my very first time that I face an issue like this (normally I am used to getting limited but I always got my money back..this time contacting them I get the response "we will see what will happen with your deposits") so I was wondering if any of you had any personal experience with that. Perhaps someone from Turkey as it seems that this is where Marsbet is from (licensed in Curacao but still their origin is Turkish, similar with betkurus).
Anyway long story short after a couple days that "today the investigation will end and we will notify you after for sending your last deposit" today I got a message that "your account is decided to be closed" not even mentioning anything about my deposit or deposits.
The same thing happened with 5 of 6 friends of mine, only one got his deposit back, all the others just had their accounts closed losing in total more than 7000 euros. Some of us have already wrote a complaint form here in SBR on Saturday or Sunday that this took place but I don't know if anything happened (Marsbet somehow is not in the list here, unlike Otobet that I had an issue in the past and things went well after that, got my money and of course I went away to avoid further issues).
