Just a word of warning on a bookmaker whom I had always thought was very good.
I requested a withdrawal yesterday for the sum of my account, as I was getting tempted to place a very large bet. Unbeknownst to myself, the withdrawal was denied for "insufficient funds" due to what Pinnacle would later describe as a "rounding issue".
I kept waiting for the withdrawal to go through, before giving into temptation and losing it all nine hours later.
I know the final bet is my fault, but if Pinnacle weren't incompetent it would not have occurred. Apparently I had "insufficient funds" in my account to withdraw, and yet they were happy to accept a bet for that very same amount, clearly showing I did have sufficient funds.
When Pinnacle were pressed on the issue, they changed their story from a "rounding issue" to "conversion fee". None of these have been an issue when I have requested to withdraw the balance of my account before.
So, at best, Pinnacle's accounts department can't work out that when someone has asked for their whole balance to be withdrawn, that is what they want; and at worst, they deliberately deny withdrawals hoping events such as this will occur.
Either way, it wreaks of incompetence as they:
1. denied a request when enough money was present
2. accepted a bet for that very same amount showing it was indeed present
3. changed their story for why the withdrawal was not processed.
Anyone who uses Pinnacle will know that the withdrawal form does not let you attempt to withdraw more money than is in your account.
In any case, this does not seem like how an A+ book would operate.
I requested a withdrawal yesterday for the sum of my account, as I was getting tempted to place a very large bet. Unbeknownst to myself, the withdrawal was denied for "insufficient funds" due to what Pinnacle would later describe as a "rounding issue".
I kept waiting for the withdrawal to go through, before giving into temptation and losing it all nine hours later.
I know the final bet is my fault, but if Pinnacle weren't incompetent it would not have occurred. Apparently I had "insufficient funds" in my account to withdraw, and yet they were happy to accept a bet for that very same amount, clearly showing I did have sufficient funds.
When Pinnacle were pressed on the issue, they changed their story from a "rounding issue" to "conversion fee". None of these have been an issue when I have requested to withdraw the balance of my account before.
So, at best, Pinnacle's accounts department can't work out that when someone has asked for their whole balance to be withdrawn, that is what they want; and at worst, they deliberately deny withdrawals hoping events such as this will occur.
Either way, it wreaks of incompetence as they:
1. denied a request when enough money was present
2. accepted a bet for that very same amount showing it was indeed present
3. changed their story for why the withdrawal was not processed.
Anyone who uses Pinnacle will know that the withdrawal form does not let you attempt to withdraw more money than is in your account.
In any case, this does not seem like how an A+ book would operate.
