Dispute with Pinnacle - is it fair?

[roanildinho]

actually singo i told you , you dont have a case, and now pinnacle closed your account?? are you happy with that pinnacle is best book in the world

[daringly]

True. But interestingly know they are saying I have to withdraw balance and they close the account. Sort of saying they agreed to the error, but feels offended. Thought they accepted a little bit criticism without being so offended.

Also they only repaid bet stake, didnt recalculate parlay, which is ok, but still..Feels strange they are shutting down the account, when the communication has been very fair all the time and no offensive language or anything.

Pinnacle will often give in on grey areas, and close the account. It's a good business practice that avoids disputes (the current, and future ones).

The bet was correctly voided, but they probably decided you were taking a shot. If your bet won, would you have complained?

[onemoregoal]

Pinnacle will often give in on grey areas, and close the account. It's a good business practice that avoids disputes (the current, and future ones).

The bet was correctly voided, but they probably decided you were taking a shot. If your bet won, would you have complained?

He didnt knowingly set out do defraud pinnacle (if we take the story at face value). So in this case, if Pinnacle have made a mistake, then like any other business they should take some responsibility. Voiding bets, no one wins/loses. Closing accounts on top of this, is just cheap.

[pellumb341]

Number 2 you are pretty stupid to betting on teams you have no idea on.

Everyone bets on teams they know a shitt.You know what ? There were not so many soccer matches few days ago, and i made i bet on women champions league (soccer).That means i am an idiot ? Everyone makes bets on shitty low leagues , Denmark 3rd divison,Finland 2nd divison,Lithuania 1st diviosn...i doubt anyone of those punters can name a single player..

Romanian soccer, it was once a team called Astra Pioseti but before 2 years they moved to another city called Giurgiu,so they changed their name to Astra Giurgiu.How do pinnacle list it ? I don't think they list it Astra Pioesti because it does not exist anymore.

[Smithers]

If your bet won, would you have complained?

This

[onemoregoal]

He wouldnt have complained ,no, he would have taken advantage of a companies mistake.
Like all the other industries, they make mistakes - they usually pay. But not sportsbooks??
Also, Pinnacle can void winning bets - so whilst he wouldnt complain, Pinnacle could take the money from his balance if they had reason to. Or make a negative balance.

[pjesnik24]

This

does it really matter?

[dealer wins]

Pinnacle are not only the best book on the planet by a country mile, they are also the fairest. So if someone is crying they have no case IMHO.

[ADR51]

Hi,

First of all, I dont often use forums and second, I can in this case both me and pinnacle might be right. Also in this case it doesnt matter if the bet lost, as email was sent to them when error was discovered (they dont have phoneservice nor livechat).

The amount is quite small, but the principle remains the same. I made a parlay including this match:

Hapoel Tel Aviv vs Bnei Hasharon for Game ( 2.060)

The match is from Israel Basketball. I would not say im an expert on the league, but I know (since im from Europe) Bnei Hasharon has been doing quite ok some seasons ago, and also been in Eurocups and so on.

However when I found a livescore from Israel Basketball, I discovered that Bnei HASHRAON does not exist anymore, in fact THAT club stopped existing before 2012/2013 season. What happened was that in the past Bnei Hasharon was a club merged between the cities of Herzliya & Raanana, where they played in Metro West Raanana (stadium). However before last season, this club was ended, and new players, new coach and even new stadium (Havoyel Herzliya) with new logo and finally new name BNEI HERZLIYA came up.

So basically the whole setting was changed, and there is no club called Bnei Hasharon. Its sort of like Miami Marlins/Florida Marlins, but in this case absolutely everything was changed (players, coach, logo, name of club, stadium and so on), resulting in a very bad season last year as I checked after I found out it was the wrong club.

When confronting Pinnaclesports with this, they said "it is the same club". I can see where they are coming from, but really, its not the same club at all. When emailing them with same arguments as above they wrote:

"If you are not sure what you are betting on, you should send email to our Customer Service Department and ask for clarification before making the bet."

In my opinion again I see why they are writing it, but its a bit unfair to put the blame on the customer rather than the fact they are using the wrong team. Additionally I did place a bet on Bnei Hasharon which have been doing well some time ago, and was a¨contender in Europe, I did NOT place a bet on Bnei Herzliya.

I sent an email to the club (BNEI HERZLIYA) and asked them if they were called Bnei Hasharon, the manager itself replied:

"Our current club name is Bnei Herzliya (1985 - 2002 | 2012/13....). The city is Herzliya.
Between seasons 2002/03 - 2011/12 was a merger Herzliya & Raanana (cities).

Best Regards,

Izy Tchinio - General Manager
Bnei Herzeliya Basketball Club
Israel


In my opinion we have both sort of right, but I feel in this case the bet should be void, as its clearly a different team that played that match. If they played in the same stadium ok, but they actually moved to another city, with a new stadium, new coach and players, new logo and name, so for me its a void.

Still waiting their final decision, but dont expekt it to change.

So, basically you took a shot and are mad cus it did not go your way?

[RedDevil1974]

Man you are really stupid, i will prove you wrong right now big boy.
Number 1, you are biggest shill on earth with only 4 posts, Number 2 you are pretty stupid to betting on teams you have no idea on. Number three i read your post clearly. Number four if its only small bet why do you complain suck it up butter cup, Number 5 When i type bnei hasharon on google bnei Herzilya comes up why do you think this is? This is because name of team is bnei hasharon herzliyait is like calling manchester united the red devils.

NUMBER 6. No team is the same every season, just because roberto Mancini was manager of city last year and not this year and because city spend a shiiiizle load of money this transfer window for new players and just because city is a different team doesnt mean that because you bet on them and you lose you get a void.

To conclude pinnacle is always right and your wrong, give it up

he isnt wrong here.

if a game was listed on pinnacle as

manchester united v liverpool

and the real (new) team was called

manchester salford reds after some merger between the football and rugby league clubs then the fixture on pinnacle or whichever bookie should say clearly

manchester salford reds, even if every single player was the same and the coach and the ground.

its the remit of the bookie imo to make sure all data on their fixtures is right esp regarding teams. and if they dont then they should void the bet of anyone who realises this and actually lets THEM know they are wrong.

As for if he is a shill, a square or mug punter, who knows and who cares. Fact is the books know ppl bet on certain sports, and teams etc blindly and they should be the ones to make sure all info on their site for betting on is updated and correct.

i cant believe other punter/gamblers dont think that tbh.

[onemoregoal]

^Glad to see someone thinks rationally here instead of automatically kissing Pinnacles ass.