Hello my account on gr88.com
I am playing on 15 may my balance 982 euro on screen.
16 may they down my limits to 5 euro i must complete over 800 euro bonus rollover on 5 euro ok.
But 18may my balance 940 euro. I have 8 bets on hockey - 40 euro (win is 69.6 euro) my balance must 969.6 euro but i see only 69.6 euro.
9 days they only promise
dialog 18 may
<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplore r4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--> 23:14Customer Support: Hi, how can I help you?
23:14Aleksandr: where is my money??
23:14Aleksandr: i have 900 euro and 40 euro bet
23:14Customer Support: Could you pleas especify more?
23:14Aleksandr: my 40 euro bet win
23:15Customer Support: Please provide me with your username or email
23:15Aleksandr: my balnce must 969 euro
23:15Aleksandr: i see only 69
23:15Aleksandr:
23:15Customer Support: Thank you. Please give me a minute to check your account.
23:16Aleksandr: i have all screenshots
23:16Aleksandr: you guys have a big problems
23:16Aleksandr: if not pay
23:17Aleksandr: my money
23:17Aleksandr: you down my limits to 5 euro
23:17Aleksandr: ok
23:17Aleksandr: but money must send
23:18Customer Support: I will forward this issue to our technical team for further investigation. We will get back to you via email as soon as there are any updates on this.
23:18Customer Support: Rest assured that all money lost due to our system error will be refunded to you.
23:19Aleksandr: i play over 20 bookmakers but dont see anyone
23:19Aleksandr: what a system error
23:19Aleksandr: omg
23:21Aleksandr: how ma ny times
23:21Aleksandr: i must wait money
23:21Aleksandr: i can bet i must complete bonus rollover
23:22Customer Support: We apologize for the inconvenience. We will do our best to resolve this issue as fast as possible.
answer e-mail 20 may
Hello Aleksandr,
We apologize for the inconvenience. Oue developers are still investigating this issue. Please be assured that the funds will be reimbursed to your account once the problem is fixed.
Regards,
Mia.
GR88 Support Team
answer e-mail 22may
Hello Aleksandr,
Thank you for contacting us. I have contacted our developers team for recent updates regarding your situation. We expect a resolution shortly.
We appreciate your patience regarding this matter and we will contact you as soon as possible. If you have any further questions, please do not hesitate to contact us.
Regards,
Sam
GR88 Support Team
Support@GR88.com
answer e-mail 24 may
Hello Aleksandr,
We have been informed by our colleagues from Bulldog777 that you have contacted them regarding your balance issue on our website.
I have checked the correspondence with our relevant department, but, unfortunately, there are no updates regarding this issue. I have sent a reminder to them and asked to inform us of any news.
We apologize for the inconvenience. We are doing our best to resolve this problem as fast as possible.
Also, please take notice that our colleagues at Buldog777 will not be able to help you with issues regarding our website as they do not have the relevant information. Please contact us for future inquiries.
Kind regards,
Anthony.
GR88 Support Team
Support@GR88.com
<!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Обычная таблица"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";** </style> <![endif]-->
I am playing on 15 may my balance 982 euro on screen.
16 may they down my limits to 5 euro i must complete over 800 euro bonus rollover on 5 euro ok.
But 18may my balance 940 euro. I have 8 bets on hockey - 40 euro (win is 69.6 euro) my balance must 969.6 euro but i see only 69.6 euro.
9 days they only promise
dialog 18 may
<!--[if gte mso 9]><xml> <w:WordDocument> <w:View>Normal</w:View> <w:Zoom>0</w:Zoom> <w:Compatibility> <w:BreakWrappedTables/> <w:SnapToGridInCell/> <w:WrapTextWithPunct/> <w:UseAsianBreakRules/> </w:Compatibility> <w:BrowserLevel>MicrosoftInternetExplore r4</w:BrowserLevel> </w:WordDocument> </xml><![endif]--> 23:14Customer Support: Hi, how can I help you?
23:14Aleksandr: where is my money??
23:14Aleksandr: i have 900 euro and 40 euro bet
23:14Customer Support: Could you pleas especify more?
23:14Aleksandr: my 40 euro bet win
23:15Customer Support: Please provide me with your username or email
23:15Aleksandr: my balnce must 969 euro
23:15Aleksandr: i see only 69
23:15Aleksandr:
23:15Customer Support: Thank you. Please give me a minute to check your account.
23:16Aleksandr: i have all screenshots
23:16Aleksandr: you guys have a big problems
23:16Aleksandr: if not pay
23:17Aleksandr: my money
23:17Aleksandr: you down my limits to 5 euro
23:17Aleksandr: ok
23:17Aleksandr: but money must send
23:18Customer Support: I will forward this issue to our technical team for further investigation. We will get back to you via email as soon as there are any updates on this.
23:18Customer Support: Rest assured that all money lost due to our system error will be refunded to you.
23:19Aleksandr: i play over 20 bookmakers but dont see anyone
23:19Aleksandr: what a system error
23:19Aleksandr: omg
23:21Aleksandr: how ma ny times
23:21Aleksandr: i must wait money
23:21Aleksandr: i can bet i must complete bonus rollover
23:22Customer Support: We apologize for the inconvenience. We will do our best to resolve this issue as fast as possible.
answer e-mail 20 may
Hello Aleksandr,
We apologize for the inconvenience. Oue developers are still investigating this issue. Please be assured that the funds will be reimbursed to your account once the problem is fixed.
Regards,
Mia.
GR88 Support Team
answer e-mail 22may
Hello Aleksandr,
Thank you for contacting us. I have contacted our developers team for recent updates regarding your situation. We expect a resolution shortly.
We appreciate your patience regarding this matter and we will contact you as soon as possible. If you have any further questions, please do not hesitate to contact us.
Regards,
Sam
GR88 Support Team
Support@GR88.com
answer e-mail 24 may
Hello Aleksandr,
We have been informed by our colleagues from Bulldog777 that you have contacted them regarding your balance issue on our website.
I have checked the correspondence with our relevant department, but, unfortunately, there are no updates regarding this issue. I have sent a reminder to them and asked to inform us of any news.
We apologize for the inconvenience. We are doing our best to resolve this problem as fast as possible.
Also, please take notice that our colleagues at Buldog777 will not be able to help you with issues regarding our website as they do not have the relevant information. Please contact us for future inquiries.
Kind regards,
Anthony.
GR88 Support Team
Support@GR88.com
<!--[if gte mso 10]> <style> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Обычная таблица"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman";** </style> <![endif]-->