bwin closed my account and took 2.800 EUR from me...help!!!

**lakersno1** · 04-01-13, 10:42 AM

Originally posted by horja1

see? you only need some patience ... (a lot of it with Bwin) ... but at least they answered ... and hopefully it is only a problem on their side and your account will be unblocked

the problem is that i had the problem from 27.03 not from 31.03. And also, they say they have solved the technical problem, but i still cant log in, it still reads account closed. i just want my money back...

i will send em the print screen now...

**BoontonNJ** · 04-01-13, 10:56 AM

I dont trust any of these offshore sites

**horja1** · 04-02-13, 05:18 PM

any news?

**lakersno1** · 04-03-13, 12:21 AM

Originally posted by horja1

any news?

i send them the print screen yesterday as they asked, i guess it will pass few days, maybe a week until they reply.

**gregmau555** · 04-03-13, 03:38 PM

Originally posted by lakersno1

i send them the print screen yesterday as they asked, i guess it will pass few days, maybe a week until they reply.

Hey Lakers,

since yesterday, im on the same level as you, account closed.

I am waiting from their news also. I sent them all the documents.... and I have 13'000...... on it

**lakersno1** · 04-04-13, 03:26 PM

hey guys, here is an update. they have send me an e-mail....they CAN f*ck me on this one...here is the mail i explain after i copy it...

Thank you for your e-mail. We would like to apologise for the delay in responding to your query.

We would also like to apologise for the email sent to you on 31.03.2013, as this was incorrect information in your case.

Please note, as previously advised on 26.03.2013, we would like to inform you that as full customer authentication is required by stringent regulations of our licence provider to assure the highest level of security for all our customers, your account has been temporarily blocked. In order to continue with our verification process we kindly invite you to provide us with the following:

- a colour copy of your ID - for example your passport or driver's license
- a screenshot of the Moneybookers account that was used to deposit on our site, showing your details
- a recent utility bill (gas, water, electric) from the previous three months clearly displaying your name and address

The above-mentioned verification process must be undergone by every bwin customer upon the first withdrawal at the latest, as stated in our General Terms and Conditions:

https://help.bwin.com/en/general-information/legal-matters/general-terms-and-conditions/general#True_Identity_and_one_Accou nt

You can send us a scanned copy or a digital photo of the requested documents as an attachment in reply to this e-mail.

We thank you for your cooperation.

For more information regarding our Terms and Conditions on liability/data processing, please see the "Help" section of our site. Below we have included an extract for your information.

*********************************** ******
6. YOUR USE OF THE SERVICES

6.1. We reserve the right to suspend, modify, remove and/or add to any of the Services in its sole discretion with immediate effect and without notice and We will not be liable for any such action.

6.4. We reserve the right to suspend Your use of certain of our Services, Platforms or any games on our Platforms from time to time
*********************************** ******

We apologise for any inconvenience this may cause and we thank you for your understanding and patience in this matter.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

NOW....i can provide them with my ID or passport AND an utility bill, but i have made a mistake and have deposited my account with m'bookers from my girl friend from college. Im 100% sure she doesnt have an account on bwin so i asked her kindly to do it for me, since i didnt have the money on m'bookers atm. Now, i dont know, if i provide them with the print screen of hers m'bookers account, can they screw me and dont get my money back??? I didnt knew this rule, im new in this thing, i wouldnt do that if i knew... They suspect multiple accounts but i dont have multiple account, never had an account on bwin, and ofcorse my girl-friend doesnt have an account on bwin or any other online books....hell, she is a girl...

any suggestions before i send them the documents? Do they have a case against me because i used other account for deposit? Can they keep my money and leave me without anything? I will try to explain that i didnt knew the rules and that i will never use that m'bookers account again...will it help?

thanks for the support guys, i really appreciate it!

**damnasians** · 04-04-13, 03:50 PM

You can say goodbye to your money. And you should delete your post above

**horja1** · 04-04-13, 03:56 PM

sorry man, but you never deposit with someone else's CC or MB account ... you are just asking for trouble if you are doing that

**lakersno1** · 04-04-13, 04:01 PM

why should i delete it?

**lakersno1** · 04-04-13, 04:02 PM

Originally posted by horja1

sorry man, but you never deposit with someone else's CC or MB account ... you are just asking for trouble if you are doing that

i didnt know that...can i do something about it?

**lakersno1** · 04-05-13, 05:21 PM

Originally posted by damnasians

You can say goodbye to your money. And you should delete your post above

please tell me whats wrong? what did i do wrong? thanks

**matilda1989** · 04-05-13, 06:34 PM

Its the same like you stole a CC or mb account details and deposit the money on the betting account. Its not legal because it might be stolen or something else. Very bad move. You could transfer money from her MB account to yours and you would not have any trouble. Bookies are inventing reasons to not pay players and you gaved bwin a very strong reason. Just forget your money because i think you will only lose you time. Good luck.

**lakersno1** · 04-06-13, 01:22 AM

Originally posted by matilda1989

Its the same like you stole a CC or mb account details and deposit the money on the betting account. Its not legal because it might be stolen or something else. Very bad move. You could transfer money from her MB account to yours and you would not have any trouble. Bookies are inventing reasons to not pay players and you gaved bwin a very strong reason. Just forget your money because i think you will only lose you time. Good luck.

well i can prove that i didnt steal the account...that is managed by her, she was with me when we transfer the money.

**Teddy_KGB** · 04-06-13, 02:07 AM

Then prove it to bwin, and stop writing here because nobody will help you.

**lakersno1** · 04-06-13, 02:11 AM

Originally posted by Teddy_KGB

Then prove it to bwin, and stop writing here because nobody will help you.

yeah, thanks for the support