bwin closed my account and took 2.800 EUR from me...help!!!

**lakersno1** · 03-29-13, 01:49 PM

i just submitted a complaint for this, hope everything goes well.

**Teddy_KGB** · 03-29-13, 06:07 PM

I think you should contact Gibraltar Gambling Commissioner :

gamblingcommissioner@gibraltar.gov.gi
gccomplaints@gibraltar.gov.gi

**lakersno1** · 03-29-13, 06:46 PM

thanks for the info Teddy. Any feedback from the commissioner, whats his duty and did he helped someone get their money back?

**Joey Zaza** · 03-29-13, 07:21 PM

Bwin make it up as they go along. Their traders are hideously bad guessers who hide behind dreadful margins. Good luck getting your money.

**caveira** · 03-29-13, 10:24 PM

A lot of complains about Bwin...

**CaptainOmar111** · 03-29-13, 11:41 PM

they are scam bodies !!!

**lakersno1** · 03-30-13, 04:16 AM

can someone from the mods tell me if the complaint was handled by now? thanks.

**DitKent** · 03-30-13, 06:47 AM

sbr don't deal with bwin anymore, I suggest you contact the contacts above and also ecogra.

**lakersno1** · 03-30-13, 06:48 AM

Originally posted by DitKent

sbr don't deal with bwin anymore, I suggest you contact the contacts above and also ecogra.

what is ecogra, please explain. thanks

**horja1** · 03-30-13, 07:25 AM

Originally posted by lakersno1

hi all,

So i opened account on bwin a month ago, deposited 200 eur and started betting. Didnt went good so i deposited another 300 eur. That didnt went good also and i tried again, deposited another 100 eur.

from those 100 eur i got to 1000 eur in a week, and after 2 weeks i was sitting at 2.880 eur. Huge money for me, i was so excited and few days ago i came from work tried to log in and a screen read that my account has been closed and to contact their help section? i was what the hell is this? i did contact them, 4 days ago and still no e-mail and no response from them...i feel like im robbed....

I really dont know whats the problem, did i won too much? can they do this at will? First time im making an online account, made an account this them, thought they are the best online book, atleast they are promoting themselves like this...didnt know about this site before.....now this happens... atleast i want my 2.800 eur hard-fair-earned money, the account can stay closed, after all this i dont want to have business with them at all.

i know there is a complaint form but please help me, what to write on the Account# field?

thanks in advance for the help guys i

The problem is that Bwin has no live CS and you can only talk to them by email ... and they answer after at least 1-2 weeks after you send your email ... that means you are still 1-2 weeks away from getting an answer from Bwin to your first email ...

(I know this because I have started an email conversation with them and I only received 2-3 emails in 5-6 weeks)

**lakersno1** · 03-30-13, 07:54 AM

Originally posted by horja1

The problem is that Bwin has no live CS and you can only talk to them by email ... and they answer after at least 1-2 weeks after you send your email ... that means you are still 1-2 weeks away from getting an answer from Bwin to your first email ...

(I know this because I have started an email conversation with them and I only received 2-3 emails in 5-6 weeks)

somehow i doubt that their e-mail will be helpful to me

cant believe i fell for their sponsorships to Euroleague basketball and Real Madrid as a reference. Now i know where they get the money for it....STEALING FROM PLAYERS!!!

**horja1** · 03-30-13, 08:07 AM

Originally posted by lakersno1

somehow i doubt that their e-mail will be helpful to me

cant believe i fell for their sponsorships to Euroleague basketball and Real Madrid as a reference. Now i know where they get the money for it....STEALING FROM PLAYERS!!!

well, these days a lot of competitions/teams (soccer, tennis, snooker, basketball, handball) are sponsored by sportsbooks (Bwin, Sbobet, 12bet, bet-at-home, paddy)

**lakersno1** · 03-30-13, 08:11 AM

Originally posted by horja1

well, these days a lot of competitions/teams (soccer, tennis, snooker, basketball, handball) are sponsored by sportsbooks (Bwin, Sbobet, 12bet, bet-at-home, paddy)

yeah but how much money you must pay to have your logo on the Real Madrid jersey? Qatar fountadtion paid over 150M EUR to B arcelona for it...also to be the leading sponsor to Euroleague basketball it not cheap. Stealing is the only way to do it.

**pellumb341** · 03-30-13, 08:13 AM

bwin is a disgrace , stay away.there are better books around , pinnacle,sbo,188bet,betfair

**horja1** · 03-30-13, 08:15 AM

Originally posted by lakersno1

yeah but how much money you must pay to have your logo on the Real Madrid jersey? Qatar fountadtion paid over 150M EUR to B arcelona for it...also to be the leading sponsor to Euroleague basketball it not cheap. Stealing is the only way to do it.

I think Bwin pays about 20 mil euros / year to Real Madrid

**lakersno1** · 03-30-13, 08:46 AM

Originally posted by horja1

I think Bwin pays about 20 mil euros / year to Real Madrid

20 mil euros and they stole my 2.800....i cant believe it!!!

**lakersno1** · 03-30-13, 08:47 AM

Originally posted by pellumb341

bwin is a disgrace , stay away.there are better books around , pinnacle,sbo,188bet,betfair

yeah, now you are telling me xD

**horja1** · 03-30-13, 08:49 AM

Originally posted by lakersno1

20 mil euros and they stole my 2.800....i cant believe it!!!

did you try to witdraw? did you verify your account (id document, utility bill, etc)?

**lakersno1** · 03-30-13, 09:33 AM

Originally posted by horja1

did you try to witdraw? did you verify your account (id document, utility bill, etc)?

i dont have access in my account, i cant log in. I have only been informed that my account is closed. I deposited with m'bookers, but so far i havent received anything from them.

i did verify my account, i sent them my copy of passport to veryfy my age, location, address etc.

**horja1** · 03-30-13, 09:50 AM

Originally posted by lakersno1

I have only been informed that my account is closed.

Post the email here ... maybe there is something in that email that might help us help you.

**lakersno1** · 03-30-13, 10:04 AM

Originally posted by horja1

Post the email here ... maybe there is something in that email that might help us help you.

there is no e-mail from them. When i try to log in it doesnt log in and on the screen reads:

Account closed

We regret to inform that your account has been closed.
If you have any questions, please visit our account closure help pages or contact our Customer Service team.

i did contact them after seeing this, no response at all from them, no email...

**lakersno1** · 03-30-13, 11:29 AM

will someone from SBR handle my dispute or no?

**horja1** · 03-30-13, 12:58 PM

Originally posted by lakersno1

somehow i doubt that their e-mail will be helpful to me

bellow you have their standard reply to an email I just sent a few hours ago

Many thanks for your e-mail.

Due to the high level of e-mails being received at the moment, we are currently experiencing delays answering your queries.

We will be in contact with you as soon as possible, and ask for your patience in the meantime.

We apologise for any inconvenience caused.

Your Support team at bwin

Please note: this message was automatically generated by an e-mail address which does not accept incoming mail. Please do not reply to this message.

and which can be translated: we have no clue when we will respond to you

**brankica023** · 03-30-13, 01:16 PM

Yes they are very slow with their responses.I had the same problem with them and i need verify my account,i send them my documents 3 times and get first response after 17 days!?!?
Did you verify your account,if not send them your documents-ID and some utility bill with your name and address on it because you ll need do it sooner or later,dont wait that they ask you to do it.

**lakersno1** · 03-30-13, 01:18 PM

Originally posted by horja1

bellow you have their standard reply to an email I just sent a few hours ago

and which can be translated: we have no clue when we will respond to you

that was the exact response they send me when i asked them whats going on. That was 4 days ago. Lets see their explanation, if i get one.

thanks for the help horja1!!!

**lakersno1** · 03-30-13, 01:22 PM

Originally posted by brankica023

Yes they are very slow with their responses.I had the same problem with them and i need verify my account,i send them my documents 3 times and get first response after 17 days!?!?
Did you verify your account,if not send them your documents-ID and some utility bill with your name and address on it because you ll need do it sooner or later,dont wait that they ask you to do it.

they closed your account too? And you sent them the document and they reopened it? or?

**brankica023** · 03-30-13, 02:36 PM

Originally posted by lakersno1

they closed your account too? And you sent them the document and they reopened it? or?

My accoun was limited but i hear that if they close it they ll do same thing,so best is to send them all documents and wait because there is no other option.
If they dont replay in 2 weeks contact ecogra,my friend had dispute with them and ecogra contact them and respond in one week or so.

**regnum 1** · 03-30-13, 03:09 PM

That's regular procedure for them.When they closed my account i waited more then one month to get money from account (around 1200 euros). Don't be worried about money you'll get it.Their email support is worst in buisness.

**NenadM** · 03-30-13, 04:28 PM

Until 10 min ago, I felt desperately. Because in last a few hours I was not able to login on my bwin account.
Now, start to working normaly. I can not beleive that they are stealing, but now I become affraid and think to withdraw my money.

**lakersno1** · 03-31-13, 04:16 AM

Originally posted by regnum 1

That's regular procedure for them.When they closed my account i waited more then one month to get money from account (around 1200 euros). Don't be worried about money you'll get it.Their email support is worst in buisness.

why did they closed your account? any explanation from their side? thanks for the info.

**lakersno1** · 03-31-13, 04:17 AM

Originally posted by NenadM

Until 10 min ago, I felt desperately. Because in last a few hours I was not able to login on my bwin account.
Now, start to working normaly. I can not beleive that they are stealing, but now I become affraid and think to withdraw my money.

if you are smart do it asap.

**DitKent** · 04-01-13, 06:20 AM

why do they take so long to reply? i don't get it

**lakersno1** · 04-01-13, 10:14 AM

omg this is what they have replied:

Thank you for your e-mail.

Please be advised that we recently experienced a technical fault on the 31/03/2013 which unfortunately prevented some players from accessing their accounts. The relevant department were made aware of this issue and the fault is now fixed and you should be able to access your account and successfully play with no issues.

If you are still unable to play successfully then we kindly ask that you provide us with a screenshot of the error message you are receiving or part of the website that is not working. This will enable our technical team to hopefully help resolve the issue you are facing.

You can create a screenshot by pressing ALT + Print Screen and then copy it into a new word document by selecting “Edit > Paste”. Please save this word document and send it to us by e-mail. We will then be better advised to assist your further.

Please be assured that as soon as we receive your screen shot it will be forwarded to the relevant department for further investigation. In advance we extend our sincere apologies for any inconvenience caused.

Please do not hesitate to contact us if you have any further queries.

Kind regards,

The problem is that i still cant access my account, it still says it is closed....now im gona take a screen shot and send it back to them, lets see what happens...

**horja1** · 04-01-13, 10:25 AM

see? you only need some patience ... (a lot of it with Bwin) ... but at least they answered ... and hopefully it is only a problem on their side and your account will be unblocked