bet365 stealing from clients

[felipefransa]

I am outraged by this house!
I'll tell my story, I created the account at Bet365 long time ago, and just this month was put balance to see the house ..
I made the payment by bank banking, balance and fell right balance drops .. After my account was locked out of nowhere, asked for a document to prove my identity, I had no problems .. ok, the account was unlocked, I made my first bet at home and won, and again my account was blocked.
They asked for proof of deposit which had then sent without any problem, only that the document was rejected on the grounds that proves that I am not the account holder, and the proof is the data from my current account and agency bank, because I did payment slip through my account ..
Then they asked for a bank statement with my name, address and bank details to prove again that I was the account holder, I sent an extract from my CC that stated it all, NAME, ADDRESS AND THE AGENCY AND MIND .. the document was rejected claiming that not prove my ownership of the account, and they have proof of deposit, bank statement, my personal document.
This is a crime, it is clear that they are hindering the greatest way possible to not reopen the account.
They want comprovo I am the account holder, except that no more documents to send to the bank can prove pq already sent all the bank offers ..
So what do you guys advise me to do? Give up the money that I will not take back?
I am very disgusted with this situation, really ..

[PaperTrail07]

They never need proof on deposit SMH

[shari91]

Ask 365 what exactly they'd be satisfied with. While you're waiting go to your bank and get a certified copy of your bank statement. Also take a copy of your passport and have that certified as well. Don't just print something off at home and send it to them. That doesn't work for anyone. A bank officer can usually certify stuff in most countries but if they can't in yours you can go to the police station or a judge/lawyer/etc so they can do it for you. Things like extracts or ATM slips and bank statements aren't enough for 365, especially if you're from a country that has high fraud activity. They don't want to steal your money - they're trying to make sure you are who you say you are. You shouldn't give up on your cash unless you are indeed doing something fraudulent. If not, then just keep communicating with them and it'll eventually get resolved.

[PaperTrail07]

Agree its hard to tell Shari....even scammers ask for help....

[shari91]

Agree its hard to tell Shari....even scammers ask for help....

Exactly. And the major books aren't trying to steal a few hundred or even a few thousand bucks off of someone. Even just financially it's not worth their staff members time considering how much profit the book rakes in a day. The complaints about certain books 99% of the time revolve around verifying identity, even just on a public forum like SBR. People get upset because their documents are rejected. Ok that sucks but unfortunately that's the way it is. Either they've sent in barely legible or non certified copies to begin with or they happen to live in a country with a multitude of scammers. A bettor only has their fellow countrymen to thank for that dubious honour. Hell even SBR put in restrictions on certain countries in the Store because the amount of wannabe scammers was starting to get ludricous. Regardless, no matter where someone lives if they're legit they have nothing to worry about with a book like 365. Just find out what's acceptable to the book and send in the copies. A person might have to spend some time getting things certified and whatnot but if they are who they say they are and have never multi accounted or tried to scam in another way then it'll eventually get sorted.

[PaperTrail07]

100% I agree....If they were smart, they would verify all this BEFORE....they attempt a cashout....I can only imagine all the people trying to scam...probably an insane amount...People scamming for SBR points....SMH.....better off working for 8$ an hour..LOL.....hilarious the amount of work people put in to "scam" when in reality if they woulda just taken their effort into something legit, it prob would pay better....

My ONLY "beef" with it is that if your not who you say you are, they will allow someone else's card to be scammed for ANY AMOUNT OF MONEY IN THEIR FAVOR....but if you want a piece...NO SIR....LOL.....

All in all.....like you said...its usually not a problem...IF YOU ARE YOU YOU SAY YOU ARE...

[PaperTrail07]

Man....tried to find one to show ya....Guy said he deposited 10 Euros....then was playing live baccarat for 30,000 a Hand LOL

Cause we all know MIN depositors wouldnt cash any of that out...LOL....

Was one here yesterday with a lot of posts...I find it, Ill post....have a good day all