I placed some wagers at GTBETS that disappeared from my account. At first I thought I was forgetting to confirm them but then I decided to take some screenshots to ensure they were actually being placed. I confronted them about it and here is their answer. The funny thing was the wager was placed maybe a minute after the match started and the wager only went missing after the match was over and I had won. The other thing is I had to confront them about it. They were just hoping I did not notice or didn't bother following up. I ended up getting my winnings (after numerous emails), but how many people are they doing this to who are not following up? I lost out on at least two winning wagers because of it.
REFERENCE NUMBER: XXXXXXXXXXXX Please use this ticket number in any correspondence with us.
SUBJECT: Missing Wager
Dear xxxxxxxx,
Thank you for contacting us.
We would like to inform you that the tennis wager has been voided since the wager was placed after the match already started.
Please feel free to contact us if you have any additional questions.
Sincerely,
Edmay
In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. You can also get immediate assistance using our Chat support service at:
http://server.lon.liveperson.net/hc/?cmd=file&file=visitorWantsToChat&site=3 8463211&SESSIONVAR!Ticket=xxxxxxxxxxxxx
========== Original Message ==========
From: xxx xxxxxxxx <xxxx_xxxxxxx@xxxxx.com>
Subject: Missing Wager
Hi - there is a missing wager in my account. I placed a wager on a tennis match this morning but it is gone. My account name is xxxxxxx. Please advise.
REFERENCE NUMBER: XXXXXXXXXXXX Please use this ticket number in any correspondence with us.
SUBJECT: Missing Wager
Dear xxxxxxxx,
Thank you for contacting us.
We would like to inform you that the tennis wager has been voided since the wager was placed after the match already started.
Please feel free to contact us if you have any additional questions.
Sincerely,
Edmay
In case this email does not fully answer your question, or you would like to contact us for any reason, simply reply to this email. You can also get immediate assistance using our Chat support service at:
http://server.lon.liveperson.net/hc/?cmd=file&file=visitorWantsToChat&site=3 8463211&SESSIONVAR!Ticket=xxxxxxxxxxxxx
========== Original Message ==========
From: xxx xxxxxxxx <xxxx_xxxxxxx@xxxxx.com>
Subject: Missing Wager
Hi - there is a missing wager in my account. I placed a wager on a tennis match this morning but it is gone. My account name is xxxxxxx. Please advise.