5Dimes rejected Play 4 Lottery Payout

[YBE87]

I use 5dimes primarily for Play 4 and Cash 3 because it doubles my winnings from the local store. I have always been given the run around when it came time for them to pay, but this hassle for $105 took the cake. Take into account that the last time I won I didn't complete any form of rollover for the $50 I deposited before the winnings. Lesson learned don't use 5dimes for Play 4 or Cash 3, luckily this wasn't big money or I'd be livid. Here is the chat with CS for s's and g's..
<p>
Ivan: Welcome to our online Customer Service! How may I assist you today?
me: I requested a payout earlier and recived this email.
me: Greetings! We received your withdrawal request. However, your withdrawal request has been rejected due to the fact that you must complete the mandatory two-time rollover required (Rollover amounts for each wager are based on the least amount of risk or win in each selection). Your total roll over is $56 and have completed $42. If you have any more questions regarding this or any other matter, please contact us at any time. Best Regards, Mario Customer Service 5Dimes Group

me: I do not understand what this means..

Ivan: correct

Ivan: that means that every deposit has a 2 time rollover

Ivan: before a payout you need to complete that

Ivan: or you can withdraw

me: what is a 2 time rollover?

Ivan: but there is a %5 comission and we do not cover the service fee

Ivan: Just a moment, please.

Ivan: if you deposit $100

Ivan: then you have to bet $200

Ivan: no matter if you win lose or tie

Ivan: you just have to bet twice the deposit

Ivan: and that is the roll over

me: I play lottery most of the time, and I do not bet on sports often. I deposit $50 at a time to play lotto, I have deposited more than $100 since my last payout

me: I use 5dimes for lottery

Ivan: that has been taken in account

me: I don't think that has been taken into account.

Ivan: I will double check

Ivan: Just a moment, please.

Ivan: since the last payout

Ivan: you have not completed the 2 time rollover

Ivan: you have $538 in lotto

Ivan: and $73 in sports

Ivan: and your deposits are $567.15 Sir

Ivan: As you can see you have not completed the 2 time rollover Sir

Ivan: http://www.5dimes.eu/PopUpsFromRewar...tionrules.html

Ivan: please check this link Sir

me: What do I need to do in order to get my money because I won and should be payed I don't ask for my $50 back every time I deposit and lose so when I win 5dimes should honor it.

me: What must be done in order for me to get my money? All this over $105?

Ivan: You just need to keep playing until you complete the rollover Sir

Ivan: Yes that is correct Sir

Ivan: we play by the book here

me: What do I need to play in order to complete this rollover?

Ivan: or you can have the payout

Ivan: but we charge %5 commission plus the regular fee for sending the money.

me: What is the fee for sending the money?

me: It should be free

me: I don't care about a %5 charge I requested my money earlier

Ivan: $22 **

Ivan: $21 **********

me: If there was a %5 percent charge I would have still taken my money earlier because it was free, now you tell me this at 4pm

me: kinda sounds like I am being given the run around for $105

Ivan: no Sir

Ivan: if we process the payout in this conditions

Ivan: the payout is not going for free you have to run with the fees plus the %5

me: So If I request my money next monday 9a-12pm will it be free?

Ivan: yes but remember to complete the rollover

Ivan: that will be it

me: how much money do I have to bet to complete the rollover?

Ivan: Your total roll over is $56 and have completed $42.

Ivan: as per the letter we sent to you

me: but I don't get why that would be so? I've deposited and completed rollovers of $50 multiples times since the last payout why does the fact that I won in the past have anything to do with anything?

me: Guess I will have to take easy bet to complete the rollever then..

Ivan: every single deposit has to complete the 2 time rollover Sir

me: Sir last time I won and withdrawed I didn't complete any rollover

me: you see

Ivan: if you did it it was because you completed Sir

me: not true

Ivan: Just a moment, please.

Ivan: let me check something here

me: ok

Ivan: I am not against you

me: I'm not saying you are

Ivan: I am trying to undersand you

Ivan: and let me see if everything is in place

me: I'm trying to understand this whole roll over thing because it is the first ive heard or it

Ivan: No you are not saying that I agree

Ivan: I am just very willing to do the right thing

me: 5dimes have never done me wrong, but this seems a little strange

Ivan: there is a mistake on the letter
Ivan: it should say 1 timer rollover for you
Ivan: since you are in florida
Ivan: not outside USA
Ivan: I am checking the numbers again
me: because I bet for big money and I would hate to get the run around if i win 2500 or 5000 you see so if that would be the case then maybe I should be betting with 5dimes

me: shouldn't*

Ivan: ok all you need to do is is bet $13 more
Ivan: that is it
Ivan: the calculation is correct

Ivan: but the letter said 2 times rollover so that will increase the rollover
Ivan: but the calculation is correct
me: lol this is silly Ivan

Ivan: Well this is an accounting system we have
Ivan: and may look silly
Ivan: but it has a purpose
Ivan: and if you were missing $13 in your account
Ivan: that won't be silly
Ivan: so everything has to be as accurate as possible Sir

me: true but It just seems as if I am being invited to lose just $13 motr dollars so I wont be able to withdraw the $100 I won but If I play and win then I will just be given another run around

me: first it was 56 now its 13

Ivan: No sir
Ivan: it does not matter if you win lose or tie
Ivan: between the RISK amount and WIN amount the lower amount will be taken in consideration for your rollover Sir
Ivan: you are almost there
Ivan: you can do couple bets and that will be it
Ivan: next monday you may withdraw for free

Ivan: correct
Ivan: your rollover total is $56
Ivan: and you have reached $42
Ivan: 56-42 is 13
Ivan: sorry it is $14
me: 13?

me: 14?

Ivan: i calculated wrong
me: you see what i am saying

Ivan: 56 - 42 is 14 my bad
Ivan: the prior calculation on the letter we sent to you is correct
me: I thought you said you had an accouting system? lol

Ivan: lol
Ivan: we do

me: The thing is

me: 5dimes offer lotto, play 4 and cash 3

me: which is much different from sports betting

me: That needs to be assesed and taken into account when one wins

Ivan: it does not matter if it is sports Lotto POKER casino or horses all of them have their rules
Ivan: but the 1 time rollover apply for your deposit
Ivan: not for the Lotto or sports Sir
Ivan: your choice to play any game or sports cannot affect the 1 time rollover condition over your deposit Sir.
me: If that was true that why is it the last time I won on lotto I didn't have to complete any kind of roll over, I was paid.

me: You see

Ivan: you got paid becuse the amount of bets completed the deposits
me: deposit or deposits?

Ivan: deposits
Ivan: you had several deposits before the payout
me: As I do now.

me: you see

Ivan: also if you deposited and lose
Ivan: then $0
me: exactly

Ivan: the rollover won't apply since you lose
Ivan: but if you deposit and win
Ivan: the rollover apply because that deposit is still active and needs to complete the rollover
Ivan: in this case you are short few dollars
Ivan: therefore there is nothing I can do to give you your payout until you bet $14 more as stated on the letter we sent to you Sir
me: The last time I won and got paid the was no rollover complete I deposited $50 spent to a certain amount not exceeding the $50 deposited won and withdrawed.

Ivan: this is in the rules
Ivan: Customers from North America are required to complete at least a ONE time rollover of the deposited amount in order to have a payout processed without incurring a penalty fee. If this requirement is not fulfilled, the account will not qualify for a free redemption and an administrative fee will be charge without exceptions. Net winnings may be redeemed with no penalty fee.
Ivan:

Ivan: that is all
Ivan: I do not know about the last time
Ivan: but I will apply that rule now
me: Well Thank you.

Ivan: You're welcome.
me: Off to the Sbr this has been a rather interesting conversation.

Ivan: I agree Sir
Ivan: I consider you are smart person as per this chat
me: Alright Ivan I will bet the 14 and we will see what excuse 5dimes will come up with next time, unless I lose.

me:

Ivan: I hope you get more money Sir

[BAC]

bet wisconsin +5.5 today, you going to win

[SBR Forum]

The minimum rollover is so people don't just deposit and withdraw right away, as that can become quite expensive for the house.

[Optional]

Sounds very helpful for 5D customer service!

And nothing unusual about the 1x rollover.

Did not know about the 2x rollover for non-us people before now though.

[Optional]

The minimum rollover is so people don't just deposit and withdraw right away, as that can become quite expensive for the house.

What's the reason for increased rollover for the NON-US people who are cheap and easy to payout to then do you think?

[stikymess]

Can he get away with betting both sides of a game to finish the 14 bucks for rollover?

[PD77]

How much did you win?

[daringly]

Some books are requiring x4 rollover now with no bonus. No foul here, move along.

[Hankwins]

i see nothing wrong with a 2 times Roll on sports, much more than that is crazy with no bonus.

[onacloud]

So because you can't understand what a simple rollover is you get mad?

I didn't even know 5D has a lotto

Who plays the lotto?

[PD77]

I didn't even know 5D has a lotto

Who plays the lotto?

They use the numbers drawn at all of the state run lotteries for cash 3 and cash 4. The odds pay much better than the government payouts and there are no upfront taxes. If you are going to play cash 3 and 4 this is the way to go. Personally I do not but if I did I would play here or Carib, I think they still offer them as well.

[Optional]

The minimum rollover is so people don't just deposit and withdraw right away, as that can become quite expensive for the house.

What's the reason for increased rollover for the NON-US people who are cheap and easy to payout to then do you think?

Handy these anonymous forum IDs eh SBR?

Just hide behind that and ignore the plebs.

[relaaxx]

what a rollover before a withdrawl, insane

[hankcream]

If you want to play bu!!sh!t games like that go to a Native American Casino. 5Dimes is the best book available for the real folks in the U.S.A.

[slash]

We are talking $14k right?

[wrongturn]

What's the reason for increased rollover for the NON-US people who are cheap and easy to payout to then do you think?

If you think as a GM of CR book, you will know. Why these non-US players choose to play at my book when they have all the wonderful choices available that US players can only dream about. They must be on something, right? Put them on 2x, etc etc, just in case.

[Optional]

If you think as a GM of CR book, you will know. Why these non-US players choose to play at my book when they have all the wonderful choices available that US players can only dream about. They must be on something, right? Put them on 2x, etc etc, just in case.

The nameless SBR Forum poster says the rollover is because is because it can cost the house processing payouts.

It seems these new nameless SBR Forum accounts can make up whatever bullshit they choose without fear of looking an idiot or wrong.

Or bothering to respond to any of us fools that used to like the people that worked here.

[wrongturn]

The nameless SBR Forum poster says the rollover is because is because it can cost the house processing payouts.

It seems these new nameless SBR Forum accounts can make up whatever bullshit they choose without fear of looking an idiot or wrong.

Or bothering to respond to any of us fools that used to like the people that worked here.

Not feeling surprised at all, because that is clearly the path they chose to take after BI fiasco.

[BigDaddy]

We are talking $14k right?

looks like $14 if i am reading it right


seems like a dumb complaint if that is all it is

bet the $14 and ask for a payout.

[YBE87]

I can see right off top that there are a lot of 5dimes trolls here. Who plays cash 3 and play 4? Just about everyone I know around here, I was kinda just busting 5D's balz like they were mine and pointing it out to them that if they are going to offer cash 3 and play 4 options then 1x? 2x? rollover should not apply, they couldn't even get their math right but they told me they had a new accounting system lol. No mention of how they tried to offer me a payout but with fees negating the money I had won when I withdrew on a Monday for free, the point is.. all that to keep a few dollars in my account is kinda pathetic to say the least, as if they want you to lose more then you win? I guess that is the goal right? When I've won money in the past same way there was no rollover, now all of a sudden there is? Some people bet on sports some people play cash 3 and play 4, two completely different animals.. I'm just making public my experience with them for other cash 3 and play 4 players it maybe just $14 to some but when your playing cash 3 and play 4 every .25 matters. The real know...

[ncat12]

play 5806 in md tonight ...if you play in the nstate it will get you $5000 if you play at five Dimes a dollar will get you $9000.....but hey dont forget to rollover....sit up ...shake..speak...and no you still cant get your monies

[woodsy5822]

no bonus should equal a 1x rollover... anything more is a joke

[TxAaron]

Good thread.

[ThaWoj]

1x rollover also helps prevent money laundering. i thought it was common knowledge that all books require at least a 1x. he should of asked to speak to tony when inquiring about having to spend another $14 lol

[kmarinouofm]

i deposited a few weeks ago for a friend who wanted to hit a soccer game.. i had nothing in my account at the time.. went all in 350$ or so on on the game.. it won.. and i asked for my money on monday no problems.. this was at 5 dimes.

[YBE87]

i deposited a few weeks ago for a friend who wanted to hit a soccer game.. i had nothing in my account at the time.. went all in 350$ or so on on the game.. it won.. and i asked for my money on monday no problems.. this was at 5 dimes.

Can you read? This is clearly about cash 3 and play 4 not some stupid soccer game.

[k13]

So there's a 2x rollover on lottery winnings?

I just played today for shit and giggles.

[JackalLion]

Can you read? This is clearly about cash 3 and play 4 not some stupid soccer game.

You admit that 5d provides you almost double your local payout amount and then complain about a rollover! Not only that but then you berate a long time SBR member. This is such a joke I can't believe you have the time to waste on this ..well you are complaining about having to wager $14 so if your time is money, then maybe you can afford to waste it..you remind me of so many idiots that are just never satisfied!

[andywend]

YBE87, since you had so much trouble understanding what a "rollover" means, you're doing right by yourself sticking with the lotto as opposed to gambling on anything that requires intelligence.

[djefferis]

1x is more than fair..its not about money laundering..more so about fraud and abusing a processor.

Say I deposit 3k to 5D..I then cancel said transaction with provider, but 5D clerk screws up and credits my account and I bet before they notice the stop pay...I can free roll the house potentially.

Or, say they offer to book to book with book Y...book Y processor can only take small amounts of funds, I give 5D 3k and then say transfer 2999 to Y, 5d just picked up Y's processing cost for a percentage of 1 dollar..kinda crappy for 5d here.

Don't think low life's would take advantage of you like that...try being a bookie for a day.