guys I need your opinion/help with 5dimes customer service on a 11 point tease error.

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  • zoo youk
    SBR Posting Legend
    • 10-23-11
    • 10701

    #1
    guys I need your opinion/help with 5dimes customer service on a 11 point tease error.
    I took 11 point tease -225. Pats and Saints. Saints line at was -3.5 -110 which I got saints +7.5...now the Pats line was -13.5 -110 but they also had hanging the Pats -15 +115

    they gave me the Pats at -4 meaning they took the 11 off the 15,they did not give me the 13.5 but my bet is still charging me -225 and the +115 is not factoring in. here is copy of live chat.


    Please wait for a site operator to respond.
    You are now chatting with 'Diana'
    Diana: Hello. How may I assist you today?
    me: hi diana
    me: i did a two team 11 point teaser with the Patriots and the Saints and it came out Saints +7.5 which is correct but it gave me the Patriots -4...with the Pats current line at -13.5 -110 shouldnt I have received the Pats -2.5
    Diana: can I have the ticket?
    me: $125.00 $50.00 Pending 2 Team Teaser (ties lose) Teaser tl 11fb & 8bk Pending 1/14/12 4:30pm NFL Football 109 New Orleans Saints +7½ * vs San Francisco 49ers Pending 1/14/12 8:00pm NFL Football 112 New England Patriots -4 * vs Denver Broncos
    Diana: Just a moment please
    Diana: the line seems to be ok
    Diana: maybe it changed as you were taking it
    me: how so?
    me: no..its been steadily at 13.5
    Diana: I will ask a manager
    me: it gave me the -15 you guys have posted at +115
    Diana: what should the line be then?
    me: the -13.5 is -110
    me: 13.5
    Diana: Just a moment please
    me: ok
    Diana: so it should have been 13.5 and gave you 7.5?
    me: what?
    me: no..
    me: 11 point tease...you guys have posted -15 +115 and 13.5 -110(which is the correct game line)
    me: so it gave me the 15-11 which equals Pats -4, when in reality in should have gave me Pats 13.5 -11 which equals 2.5
    Diana: but you took the 15 one according to the ticket
    me: no i didnt...the odds are still at -225...if i took the 225 the +115 would be factored in and its not
    Diana: Just a moment please
    Diana: it is +115
    Diana: for the patriots
    me: YES at -15!
    me: the line is -13.5 -110
    Diana: Just a moment please
    me: could you transfer me to a manager please
    Diana: Just a moment please
    me: do you understand what im saying..if I took the 15 the +115 would have been factoring in and its not..its still charging me at -225...hence I selected the pats -13.5 and it made an error and subtracted the 11 from the 15 and not the 13.5
    Diana: yes
    Diana: I am asking a manger
    Diana: he is checking
    me: ok np
    me: not trying to be a jerk...just makings sure we are on the same page
    Diana: yes, I know
    Diana: you choose a 11 point teaser in football
    Diana: main lines in nfl are the only lines you can choose to do teasers
    Diana: the main line in New England is -15 +110
    Diana: 15 - 11 = -4, exactly what you ended it up with
    me: how is that the main line..the main line is always -110 that makes absolutely no sense
    Diana: and also Saints main line is -3.5 , -3.5 + 11 = +7.5
    me: the new england -15 +115 is your alternative line
    me: across the board it is new england -13.5
    Diana: No sir, main line is the one with a moneyline next to it
    Diana: we do our FLAT line wich is -13.5 on an alternate line
    me: can i speak to a manager
    Diana: Flat line not the same as MAIN line
    Diana: Yes, you need to call in. 1 800 4420151 and ask for Robert.
    me: well than the price should chance on my bet as the +115 wasnt factored in to the -225
    Diana: he will talk to you if you have any questions
    Diana: if you need payouts then you should refer to our chart listed on the site
  • Glitch
    SBR Posting Legend
    • 07-08-09
    • 11795

    #2
    well you'd be able to argue a win or loss by the number but the teasers are a flat rate per selection...i think they give you -225 on the risk amount. Not on the odds.

    so you got screwed but i guess they are saying the one that is automatically displayed and has ml next to it is the main line they use to figure the new teaser spread.
    Comment
    • zoo youk
      SBR Posting Legend
      • 10-23-11
      • 10701

      #3
      I want the 2.5 which is what I was supposed to get..not the 4. I am not quite understanding what they mean by "main line is the one with the money line next to it"
      Comment
      • SEAHAWKHARRY
        BARRELED IN @ SBR!
        • 11-29-07
        • 26068

        #4
        But Denver's going to win anyways so is a mute point
        Comment
        • playersonly69
          SBR Posting Legend
          • 01-04-08
          • 12827

          #5
          That is WHY they post the lines in such fashion, it is to affect the teasers.

          They have always done this and do it every week to be honest, they will never change this nor do they need to. You could always take the underdog and the better end of the deal.


          Pinnacle and other books do the same thing. Have you ever seen how pinnacle and alot of book will put up line of -9.5 and -9 when the line is really -7.5 at other books? Well it is to offset the teasers
          Comment
          • Mikail
            SBR Posting Legend
            • 07-19-09
            • 21689

            #6
            This is not the first time I've heard of books doing this. That it why you always must check your wager before you confirm it.
            Comment
            • michael777
              SBR MVP
              • 09-20-05
              • 1936

              #7
              5dimes has been doing this with teasers for quite a long time
              Comment
              • ebbearsfb1
                SBR Posting Legend
                • 12-07-08
                • 18815

                #8
                Didn't u check before u put ur password in? Or did u not submit the ticket ?
                Comment
                • SportsMushroom
                  SBR MVP
                  • 09-28-10
                  • 4177

                  #9
                  what dont you understand? its fairly simple

                  the line that is displayed as soon as you open the page is the main line, if you have to click on a button or a drop down box to find a line then that is an alternate line

                  you are either pretending not to know that or its your first time gambling

                  also it is common practice to use main lines to calculate teasers, its the only thing that makes sense, if they just let you pick whatever line you want to make your teaser that would not be smart
                  Comment
                  • darkhat
                    SBR Hall of Famer
                    • 08-18-10
                    • 5722

                    #10
                    yah it sucks, too bad you didn't realize before you confirmed with your password.
                    Comment
                    • zoo youk
                      SBR Posting Legend
                      • 10-23-11
                      • 10701

                      #11
                      fuckin gay.
                      Comment
                      • LVHerbie
                        SBR Hall of Famer
                        • 09-15-05
                        • 6344

                        #12
                        Right or wrong 5dimes shades their lines to protect against certain teasers and you have to verify the real number before placing the bet... Juice on the main line isn't factored into teasers and this is standard everywhere (which is what allows them to shade their lines)...

                        Most of time you going to better off playing teasers somewhere else besides 5dimes...
                        Comment
                        • Brick
                          SBR Wise Guy
                          • 08-13-09
                          • 652

                          #13
                          Good old teaser protection
                          Comment
                          • milwaukee mike
                            BARRELED IN @ SBR!
                            • 08-22-07
                            • 26914

                            #14
                            Originally posted by LVHerbie
                            Right or wrong 5dimes shades their lines to protect against certain teasers and you have to verify the real number before placing the bet... Juice on the main line isn't factored into teasers and this is standard everywhere (which is what allows them to shade their lines)...

                            Most of time you going to better off playing teasers somewhere else besides 5dimes...


                            5dimes has goofy lines like this all the time as the "main line"

                            just like people have said here it's to screw teasers over
                            Comment
                            • Glitch
                              SBR Posting Legend
                              • 07-08-09
                              • 11795

                              #15
                              Originally posted by zoo youk
                              I want the 2.5 which is what I was supposed to get..not the 4. I am not quite understanding what they mean by "main line is the one with the money line next to it"
                              if you get a manager on, you can cancel it- if the line has not changed since bet placement but they will probably tell you thats the only time you can do that. that is deceptive on their part and a supervisor will understand.

                              they couldnt change the payout but they could cancel the bet because they tricked you with a tricky line. (even though their general policy is not to) they have cancelled many for me when i brought them a technicality. they always say its the last time.
                              Comment
                              • playersonly69
                                SBR Posting Legend
                                • 01-04-08
                                • 12827

                                #16
                                I should say on MANY occassions I am taking the other side who is getting the added points however
                                Comment
                                • playersonly69
                                  SBR Posting Legend
                                  • 01-04-08
                                  • 12827

                                  #17
                                  Originally posted by Glitch
                                  if you get a manager on, you can cancel it- if the line has not changed since bet placement but they will probably tell you thats the only time you can do that. that is deceptive on their part and a supervisor will understand.

                                  they couldnt change the payout but they could cancel the bet because they tricked you with a tricky line. (even though their general policy is not to) they have cancelled many for me when i brought them a technicality. they always say its the last time.

                                  But they didnt trick anyone! That is the line plain and simple
                                  Comment
                                  • cant call it
                                    SBR Hall of Famer
                                    • 08-29-10
                                    • 8817

                                    #18
                                    Originally posted by Mikail
                                    This is not the first time I've heard of books doing this. That it why you always must check your wager before you confirm it.
                                    Comment
                                    • 5mike5
                                      SBR Aristocracy
                                      • 09-21-11
                                      • 52034

                                      #19
                                      no ground to stand on....check it
                                      Comment
                                      • zoo youk
                                        SBR Posting Legend
                                        • 10-23-11
                                        • 10701

                                        #20
                                        Originally posted by Glitch
                                        if you get a manager on, you can cancel it- if the line has not changed since bet placement but they will probably tell you thats the only time you can do that. that is deceptive on their part and a supervisor will understand.

                                        they couldnt change the payout but they could cancel the bet because they tricked you with a tricky line. (even though their general policy is not to) they have cancelled many for me when i brought them a technicality. they always say its the last time.
                                        they went ahead and canceled it for me...thanks for the advice.
                                        Comment
                                        • LT Profits
                                          SBR Aristocracy
                                          • 10-27-06
                                          • 90963

                                          #21
                                          They were very nice to cancel because they did nothing wrong. 5 Dimes always teases off the their main line and NOT the -110 line on the dropdown and all of their teasers have fixed odds, meaning it does not matter if the line being teased off of is at -110 or +130 or -150. You should know that going in.
                                          Comment
                                          • davidchong
                                            SBR MVP
                                            • 02-10-06
                                            • 1806

                                            #22
                                            you saved $125
                                            Comment
                                            • zoo youk
                                              SBR Posting Legend
                                              • 10-23-11
                                              • 10701

                                              #23
                                              Originally posted by LT Profits
                                              They were very nice to cancel because they did nothing wrong. 5 Dimes always teases off the their main line and NOT the -110 line on the dropdown and all of their teasers have fixed odds, meaning it does not matter if the line being teased off of is at -110 or +130 or -150. You should know that going in.
                                              well now I do. not normally a teasers player. lesson learned.
                                              Comment
                                              • SHARP69
                                                SBR Wise Guy
                                                • 01-09-12
                                                • 677

                                                #24
                                                Good for you
                                                Comment
                                                • warriorfan707
                                                  SBR Posting Legend
                                                  • 03-29-08
                                                  • 13698

                                                  #25
                                                  The main line should not be an altered line, thats retarded
                                                  Comment
                                                  • LT Profits
                                                    SBR Aristocracy
                                                    • 10-27-06
                                                    • 90963

                                                    #26
                                                    Originally posted by warriorfan707
                                                    The main line should not be an altered line, thats retarded
                                                    But the very reason (and only reason) for that being the main line is for teaser protection. And yes it's fair because your can tease the more favorable side with the added points if you want to (i.e., teasing Denver +15 instead of the conventional +13.5).
                                                    Comment
                                                    • 5mike5
                                                      SBR Aristocracy
                                                      • 09-21-11
                                                      • 52034

                                                      #27
                                                      Originally posted by LT Profits
                                                      But the very reason (and only reason) for that being the main line is for teaser protection. And yes it's fair because your can tease the more favorable side with the added points if you want to (i.e., teasing Denver +15 instead of the conventional +13.5).
                                                      exactly
                                                      Comment
                                                      • jjaycuny
                                                        SBR MVP
                                                        • 07-01-11
                                                        • 1617

                                                        #28
                                                        Originally posted by warriorfan707
                                                        The main line should not be an altered line, thats retarded
                                                        Exactly. I thought that when they display the alt line that can be changed by the drop box back to a -110, that -110 was still the main line
                                                        Comment
                                                        • CityCowboy
                                                          SBR Hustler
                                                          • 11-19-11
                                                          • 56

                                                          #29
                                                          The line that you see at the top is the main line and it's the only line that is available for a teaser. Any line that you see below the top line cannot be used for teasers because they are alternate lines that other books are not offering but it is being offered by 5 dimes as an alternate line for you to have more choices but only the main sportsbook line at that moment can be teased, not the alternate options that are already more to the clients favor. The flat line is not always the main line and in this case the flat line was an alt line.
                                                          Comment
                                                          • michael777
                                                            SBR MVP
                                                            • 09-20-05
                                                            • 1936

                                                            #30
                                                            i'm confused
                                                            Comment
                                                            • jjaycuny
                                                              SBR MVP
                                                              • 07-01-11
                                                              • 1617

                                                              #31
                                                              Originally posted by CityCowboy
                                                              The line that you see at the top is the main line and it's the only line that is available for a teaser. Any line that you see below the top line cannot be used for teasers because they are alternate lines that other books are not offering but it is being offered by 5 dimes as an alternate line for you to have more choices but only the main sportsbook line at that moment can be teased, not the alternate options that are already more to the clients favor. The flat line is not always the main line and in this case the flat line was an alt line.
                                                              so in other words, if they are displaying an alt line, and you go to the drop box and select a -110 line, that -110 line is not the main line? I find that strange. I thought all -110 lines are considered the "main lines"
                                                              Comment
                                                              • FourLengthsClear
                                                                SBR MVP
                                                                • 12-29-10
                                                                • 3808

                                                                #32
                                                                5Dimes do this with their teaser number a lot - almost always when it is 'wongable' and very often in/around key numbers.

                                                                Their are lots of complaints about it but they don't go anywhere given that a) you are asked to confirm the bet with the numbers displayed and b) there is nominally a better value on the other side.
                                                                Comment
                                                                • Kindred
                                                                  SBR MVP
                                                                  • 09-09-08
                                                                  • 2901

                                                                  #33
                                                                  5slimes is garbage especially for teasers
                                                                  Comment
                                                                  • zoo youk
                                                                    SBR Posting Legend
                                                                    • 10-23-11
                                                                    • 10701

                                                                    #34
                                                                    I cant bet there anymore

                                                                    Live betting is like crack to me and i always lose my ass on it. I lost everything in live betting tonight from this bet that was canceled

                                                                    Blessing in disguise really all hard work to grind out a nice balance than always just to lose it in a matter of minutes live betting.
                                                                    Comment
                                                                    • ThaWoj
                                                                      SBR Hall of Famer
                                                                      • 03-09-10
                                                                      • 6764

                                                                      #35
                                                                      yep good old teaser shading.

                                                                      i actually (sometimes) like that they do this b/c i generally take dogs when i tease so this offers more value for me. im getting the dog, at say -135 or so, and my teaser is still paying as if it was -110.

                                                                      they shade these teasers knowing the majority of the public takes the chalk and they try to make it go thru the key numbers -- e.g. saints will be 7 point chalk but theyll make the line saints -9.5 +140 or so that when u tease it down youll get -3.5 instead of under 3
                                                                      Comment
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