BookMaker Payout Complaint

[tgoodm1]

I have made my first ever withdrawal request for today in the amount of $3000. It has been rejected due to their Rule 29 in their "General House Rules". I was never made aware of Rule 29 until today, regarding sportsbook transfers.

I sent Bookmaker $6500 back on 8/12/11 from Heritage Sportsbook. These funds had been sent to Heritage from The Greek after leaving the US market.

Bookmaker accepted the book-to-book transfer and never informed me of a 3x rollover requirement.
In the process, Bookmaker cirmcumvented their own rules by accepting the transfer prior to me ever receiving a payout from Bookmaker. Had Bookmaker followed their own rules, I would have been informed of the 3x rollover requirement and would have avoided this deposit method all together (see below).

"29. Book-to-Book and Player-to-Player transfers will only be permitted after the player has received two or more withdrawals from BookMaker to the original name listed on the account. All transfers require a 3X rollover before requesting a payout."

In essence, they wish to hold me to a rule that they didn't even adhere to.

Had I known of this requirement, I would have opted for ** or ** as a deposit method.

There was no urgency on my part to place wagers when I sent the funds to Bookmaker. The $6500 I sent sat idle for 6 weeks after I sent it to them. I only wanted to have my funds, that were previously at The Greek, to be at a book where I had previously done business.

I am expecting Bookmaker to forgive their 3x rollover requirement because Bookmaker had the opportunity to make me aware by adhering to their own rules by not accepting book-to-book transfers until after I have received 2 payouts from Bookmaker.

I spoke with George over the phone and he was not willing to assist me at all.
He ignored the fact that Bookmaker ignored its own rule in accepting my book-to-book transfer from Heritage Sports prior to me ever receiving a payout from Bookmaker.

Instead of appreciating that business was being sent their way under the circumstances (The Greek leaving US market), they decided to take advantage of the situation and me, the player.

[BIGDAY]

Roll er over.

[vyomguy]

rollover is pretty obvious...why else would u think they would allow B2B transfer. Its your fault you didnt read rules properly. They dont have to tell you this, you should know this or enquire about this.

[ProfaneReality]

Books aren't banks.

You seem smart enough that you should have realized some sort of rollover would be necessary.

[BigDaddy]

rollover is pretty obvious...why else would u think they would allow B2B transfer. Its your fault you didnt read rules properly. They dont have to tell you this, you should know this or enquire about this.

read the post again

he is making a few good points.

it sucks the conditions we have to play in currently

but we have our government to thank for that.

[tgoodm1]

rollover is pretty obvious...why else would u think they would allow B2B transfer. Its your fault you didnt read rules properly. They dont have to tell you this, you should know this or enquire about this.

Common sense for at least 1x. But 3x for sending money to a book when not getting any bonus on the funds? They should be happy to be getting the business.

Why not place 3x rollovers on all ** deposits then? It's not fair and you know it.

[tgoodm1]

Books aren't banks.

You seem smart enough that you should have realized some sort of rollover would be necessary.

You sound like a rep from a sportsbook. I could have easily made a withdrawal from Heritage. I chose not to. I like having funds available to wager with. It's that simple.

[vyomguy]

Common sense for at least 1x. But 3x for sending money to a book when not getting any bonus on the funds? They should be happy to be getting the business.

Why not place 3x rollovers on all ** deposits then? It's not fair and you know it.

They dont give any bonuses for B2B...thats a honor system followed by the books.

Bookmaker has ton of bussiness. They dont need you 6,500 business. You need them.

3x is only for B2B...every book has similar rule on B2B transfer, freeplays, bounus money.

Again read the rules properly before transferring. Its your mistake.

[BigDaddy]

i have received bonuses on book to book transfers before

betjam to heritage when betjam was still open

if i was eligible for a bonus i was able to get it

you just have to ask before doing it.

you can get a lot of things books don't do if you ask before hand.

[tgoodm1]

[quote=vyomguy;12139943]
Bookmaker has ton of bussiness. They dont need you 6,500 business. You need them.quote]

I can't tell. They aren't budging and they ignored part of their own rule just to get my funds.

This if my first ever withdrawal attempt.

"29. Book-to-Book and Player-to-Player transfers will only be permitted after the player has received two or more withdrawals from BookMaker to the original name listed on the account.

Again...I can't tell.

[RudyRuetigger]

its pretty obvious a rollover is required but in this case tgoodm1 should get paid. bookmaker used rule 29 on him, but they didn't even use it themselves. why should he have to suffer and they get to look past the rule. they broke it first by letting him do a b2b transfer

[RudyRuetigger]

its pretty obvious a rollover is required but in this case tgoodm1 should get paid. bookmaker used rule 29 on him, but they didn't even use it themselves. why should he have to suffer and they get to look past the rule. they broke it first by letting him do a b2b transfer

and if 2 withdrawals arent needed to do a b2b, then take it out of the fukkin rules and learn the lesson here.

[wrongturn]

Rule 29 is most likely for withdraw type of b2b transfer, not for deposit. It is kind of confusing.

[rfr3sh]

Soo they should just let you take out money that you didnt deposit there without a chance to get some back ? Thats a good business model

[sharpcat]

Rule #29 does not specify whether or not incoming book 2 book transfers require 2 prior withdrawals, I doubt this was intended since books are always looking for players to deposit money with them and would prefer that they continue to play with them and not send their money to another book to play. Point is rule #29 does not specifically state whether or not incoming book transfers are accepted but it does clearly state that there is a 3x rollover requirement on the funds. It is not their responsibility to inform you of their rules it was your responsibility to read the T&C's.

You can not expect a book to allow you to pass money through them and not even play there at all, 3x rollover is fair.

[doublej95]

Sucks for you but rule 29 is one of their rules.

[RudyRuetigger]

you guys are killin me here.

everyone agrees 3x rollover is fair..thats not the case presented

rule 29 is to prevent fraud and in this case bookmaker broke the rule first

[tgoodm1]

You can not expect a book to allow you to pass money through them and not even play there at all, 3x rollover is fair.

I have played and plenty. My balance is over $12000 now.

They don't like that I've been winning.

[P.F.Kasooff]

Bookmaker = A+

But a Local is better

[RudyRuetigger]

I have played and plenty. My balance is over $12000 now.

They don't like that I've been winning.

if youve played plenty see how much more action until youre at 3x

[vyomguy]

Rule #29 is only for outgoing transfers only. Not for incoming transfer. I think they need to make this clear. To me it seemed obvious. They want as much deposits as possible. So, the rule applies to only OUTGOING TRANSFERS.

[RudyRuetigger]

Rule #29 is only for outgoing transfers only. Not for incoming transfer. I think they need to make this clear. To me it seemed obvious. They want as much deposits as possible. So, the rule applies to only OUTGOING TRANSFERS.

i agree because its a win win for them if a player does a b2b transfer TO bookmaker under fraud so ofcourse they should allow it..but as of now the rule doesn't state that.

[vyomguy]

I have played and plenty. My balance is over $12000 now. They don't like that I've been winning.

3x rollover is so easy to meet. With 12k balance, you can meet the rollover in 2 bets.

12k is peanuts to Bookmaker...they dont care if you are winning. They have more then 50,000 players playing there...may be even 100k players.

Again, stop whining and meet the rollover and cashout. No point in crying here if you didnt read the rules properly.

[RudyRuetigger]

Again, stop whining and meet the rollover and cashout. No point in crying here if you didnt read the rules properly.

you cant be serious. he read the rules. its not his job to interpret them.

[vyomguy]

you cant be serious. he read the rules. its not his job to interpret them.

he didnt read the rules for 3X requirement.

[RudyRuetigger]

he didnt read the rules for 3X requirement.

we are all reading the rule right now. id like for you to show me where it says this requirement is ONLY for outgoing b2b transfers.

i'm sure it might be, but it doesn't say that anywhere. how do you know its not a requirement for both ways that way each book can protect each other while moving money?

[P.F.Kasooff]

Damn people! Bottom line: Bookmaker has his $$$ so he must do as they say! Simple...

Is it 100% right, no

[sharpcat]

he didnt read the rules for 3X requirement.

This ^

OP obviously did not read the rules prior to the transfer because it clearly states that there is a 3x rollover. Now he is nitpicking their rules because he is upset that he did not read them prior to transferring his balance.

The rule does not clearly specify whether or not incoming withdrawals are also required to have 2 prior withdrawals but from a business standpoint this would make no sense at all because the rule is in place to prevent players from taking their action elsewhere. This argument would not hold up in a court room.

If you have doubled your balance and have been active like you say than I think it is safe to assume that you have rolled your balance over at least 1x so either make a few more wagers and complete the rollover or ask them to deduct the house edge of 4.5% from the remainder of your rollover.

[shari91]

My guess: Bookmaker made exceptions for people who had their accounts transferred from the Greek to Heritage when the Greek left the US. And that's why the #29 rule didn't apply in this specific case as a benefit to those who didn't have a choice when their accounts were transferred to Heritage but preferred to have their funds elsewhere.

If you look at this thread you'll see Bill announce that Heritage is now doing transfers with 5Dimes and Bookmaker, because at the time the Greek left the market, Heritage wasn't doing them. Heritage even announced in their letter to the forum that they would be arranging the P2P setup with 5Dimes and Bookmaker the following Monday.

Again, this is just my guess as to why tgood's P2P was accepted despite the wording of rule #29.

[BigDaddy]

yes doing you a favor

3x roll

no bonus

thank you very much

[RudyRuetigger]

My guess: Bookmaker made exceptions for people who had their accounts transferred from the Greek to Heritage when the Greek left the US. And that's why the #29 rule didn't apply in this specific case as a benefit to those who didn't have a choice when their accounts were transferred to Heritage but preferred to have their funds elsewhere.

If you look at this thread you'll see Bill announce that Heritage is now doing transfers with 5Dimes and Bookmaker, because at the time the Greek left the market, Heritage wasn't doing them. Heritage even announced in their letter to the forum that they would be arranging the P2P setup with 5Dimes and Bookmaker the following Monday.

Again, this is just my guess as to why tgood's P2P was accepted despite the wording of rule #29.

good point

[tgoodm1]

its pretty obvious a rollover is required but in this case tgoodm1 should get paid. bookmaker used rule 29 on him, but they didn't even use it themselves. why should he have to suffer and they get to look past the rule. they broke it first by letting him do a b2b transfer

Thanks for the support.

[sharpcat]

we are all reading the rule right now. id like for you to show me where it says this requirement is ONLY for outgoing b2b transfers.

i'm sure it might be, but it doesn't say that anywhere. how do you know its not a requirement for both ways that way each book can protect each other while moving money?

So you are saying that they never should have allowed the transfer???

In that case they should reduce his balance from $12,000 back to the $6,500 and send it back to Heritage.

[tgoodm1]

3x rollover is so easy to meet. With 12k balance, you can meet the rollover in 2 bets.

12k is peanuts to Bookmaker...they dont care if you are winning. They have more then 50,000 players playing there...may be even 100k players.

Again, stop whining and meet the rollover and cashout. No point in crying here if you didnt read the rules properly.

Since when did winning wagers become automatic? I know what I like to wager on. I like to do it at my own pace also.

They are requiring me to risk $19500 on the book-to-book transfer. According to them, I have only rolled over $6,201. Bear in mind that I have risked well over $6,201 because I do a lot of moneyline wagering.

And there is a point in "crying" here. I'm doing what I can to let others know of this injustice.

[ProfaneReality]

rollover is calculated by the lesser amount of risk/win