1. #1
    PleaseHelpMe
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    Join Date: 11-07-17
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    Sportsbook.ag confiscates over $3k, provides no reason

    Sportsbook.ag stole over $3k from me and provided no reason whatsoever. Let me explain from the beginning. I apologize in advance for the length, but I am making sure I leave no details out. Please try and finish it, it would mean a lot to me.

    I signed up with sportsbook.ag on the morning of Oct 27th. I made my deposit that evening for approx $3300 and received a 30% deposit bonus of $1k. I put the entire balance on the Houston Astros to beat the Dodgers; I won. The next day at 1:43pm, I get an email from them saying,

    "Due to a routine security review of your account (the document received which is not valid for verification purposes), we require you to provide us with some information in order to continue using this account. Please understand we are obliged to verify account details for your own security; therefore your account has been temporarily inactivated.
    We reserve the right to at any time, request documentation from a member before releasing a withdrawal or for general auditing or identification purposes.
    We also reserve the right to request additional documentation or photographic proof of yourself with the documentation.
    In order to resolve this issue, please comply with the following:

    - A color copy of your driver’s license or passport (must show MRZ). Document must have at least three months validity and must not be altered
    - A copy of a household bill or bank statement showing your name and current address.
    - To validate the documentation received please provide us with a picture of yourself with your ID copy.
    Please attach digital images (scan or digital photo) of your documents to an email and send them to us.


    I find that odd since I have yet to even send them any documents, but ok whatever. I send all the requested documents at 6:59pm. It now is the 29th at 2:30pm, and I've yet to hear from them, so I send them an email saying, "Hello?". The respond at 3:26pm saying,

    "Thanks for getting in touch with us.
    Our management team has reviewed your account and has deemed that it will remain inactive. If you open any new accounts they will also be closed.
    As per our house rules, management reserves the right to revoke the agreement between the user and our site. If an account is closed per Management’s decision, all pending wagers will be graded as No Action and account activity voided.
    Management decision is final and no further correspondence will be entertained on this matter.
    Please provide us with a BitCoin wallet acct number to refund your initial deposit at your earliest convenience."


    I immediately reply at 4:04pm with, "Please let me know what the total balance is, along with the bet history". I say that so I can make sure they are paying me the correct amount, along with any pending bets that I might have made (even though I was 99% sure it was all on the Astros). After it simmers in my head for a bit, I realize that they said they were returning my "initial deposit". I then sent them an email at 8:28pm that evening saying,

    "I'm a little confused.....Are you saying that you're only sending me my initial deposit of approx $3350? I made bets since my account was suspended that already won, are you saying that activity will be voided? As in, you're not paying me the winning funds? Certainly that cannot be the case..."


    I hear nothing back for a full day, so the next day, the 30th at 8:19pm, I send an email saying, "I would appreciate a response". I get one the next day, the 31st at 12:52pm saying,

    "Thanks for getting in touch with us.
    Our management team has reviewed your account and has deemed that it will remain inactive. If you open any new accounts they will also be closed.
    As per our house rules, management reserves the right to revoke the agreement between the user and our site. If an account is closed per Management’s decision, all pending wagers will be graded as No Action and account activity voided.
    Management decision is final and no further correspondence will be entertained on this matter.
    Provide us a Bitcoin Chain Address so we can return your initial deposit.
    Please accept our apologies for any inconvenience this matter may have caused you. Your co-operation is greatly appreciated."


    So it's the same email as the last one. I respond with, "I've already received this message. Here is my Bitcoin address: _____ "Could you please answer my question as to the total amount that was in my account, along with my bet history. You said you were going to send me my initial deposit, which implied that you weren't paying out my winning wager, which was graded on the 27th, a day before my account was disabled." I get a response on Nov 1st at 1:05am saying "Thanks for getting in touch with us.Thank you. Please rest assured that you will be emailed with an update as soon as we are able to verify the supplied information.We apologize for any inconvenience caused.If you have any questions, do not hesitate to contact us" I then get another one on the same day at 2:31pm saying, "Thanks for getting in touch with us.This is a quick email to inform you that we have initiated a manual withdrawal for your initial deposit, it will be process to the Bitcoin address provided within an establish time frame of 24-96 business hours.If you have any questions, do not hesitate to contact us.". I respond with, "Why are you guys not answering my question? Look at the email chain, I've sent you multiple emails and have not gotten an answer. You keep saying you're going to send my initial deposit, yet my account was disabled on the 28th, and on the night of the 27th I had bets that were already cleared and graded as winners. I need you to tell me my bet history and the amount of the bets that I made."


    I get a response the same day at 3:49pm saying, "Thanks for getting in touch with us.Unfortunately no further details will be disclosed on the inactive account and as stated the $3315.08 will be refunded very soon. I don't have any details other than this was a decision taken at Management level. Regrettably, we will be unable to enter into further correspondence pertaining to this matter, account, previous action or possible balances. Please accept our apologies for any inconvenience this matter may have caused you.If you have any questions, do not hesitate to contact us." At this point I feel its best to speak with a supervisor. After googling "Sportsbook.ag supervisor" I found an email; aston.k@sportsbook.ag. I email him an hour later and say, "Hi Aston. I googled "Merge supervisor" and this came up, hopefully its the right email. I've sent multiple emails over the last few days and have not received an answer to my question. You guys keep saying that you're going to send me my initial deposit, yet my account was suspended on the 28th, and on the evening of the 27th I had bets that were already graded and cleared as winners. For the last 3 days I have asked for you to send me my bet history and the amount of the bets, and have gotten no response." He responds with, "Your account has been permanently closed and we will refund your original deposit; you will be notified once the transfer has been completed.Regards, Aston, Team Manager"


    At this point I decide nothing more can be done but wait until I get my deposit, and then report this to any and all resources I have. They graded and credited a wager, then the very next day disabled my account, received my personal documents, then permanently disabled the account and confiscated the winnings. I am not leaving anything out of the story, hence the length of it. I'm begging anyone to help me at this point. Thanks to all who took the time to read it all...

  2. #2
    grease lightnin
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    Look guy, we need the whole story.

    The details.
    Nomination(s):
    This post was nominated 6 times . To view the nominated thread please click here. People who nominated: unde0087, Auto Donk, MadTiger, bigtymer56, gauchojake, and RoyBacon

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  3. #3
    The Kraken
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    Quote Originally Posted by grease lightnin View Post
    Look guy, we need the whole story.

    The details.
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  4. #4
    unde0087
    Another day, another dollar
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    Greaser, that was classic


    Hey guy, fill out a complaint form with SBR and they will look into it for you.

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  5. #5
    shari91
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    Welcome to SBR. If you fill out this Complaint Form one of our Dispute Analysts will be in contact with you within a couple of business days.

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  6. #6
    HurryUpAndDrink
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    Grease is a funny baztard....

  7. #7
    bonzaii
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    That's total BS. You wouldn't have seen a penny of your $ had it lost. Books like this make other books look bad.
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  8. #8
    thechaoz
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    Merge is so shitty now. I tend to believe op. They slow play for months their poker players too
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  9. #9
    19th Hole
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    I can't put my finger on it, but I'm waiting to hear the missing piece of information.
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  10. #10
    Auto Donk
    Deer hangin' out back, bird in the oven
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    out of curiosity, where are these scam artists located?

    send JJ down threre with a "mad-on".....
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  11. #11
    Auto Donk
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    holy shit, I saw all I needed to see when i pulled these fuks up and saw the word "carbon"......

    those losers once crashed a $100,000 "gauranteed" trny b/c the buyin's were only about half that, so they tank it around the break, then tell everyone who hadn't busted out they'd get their buyin back or some bullshit akin to that....

    f'n most pathetic shit hole site I've ever come across.....

    good luck, OP, from my experience with the fuks at carbon/locke poker, you'll need it
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  12. #12
    nyplayer33
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    Stick with top rated books

  13. #13
    jjgold
    Update your status
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    always a reason but we never get the real one

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  14. #14
    HurryUpAndDrink
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    Quote Originally Posted by Auto Donk View Post
    out of curiosity, where are these scam artists located?

    send JJ down threre with a "mad-on".....
    I can show you.

    Sportbook.ag was my 2nd job in the industry. Back in 2005.

  15. #15
    tatehill2000
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    Without knowing the price you got on the Houston play??
    My uninformed guess is that you got caught betting "steam" or close to steam.. so they flagged you... probably asked a few other books about you?? Found your name to be questionable... ("pro-ish)...
    Then took a SHOT back at you..

    I COMPLETELY agree with your side of things.. regardless of your angle.. books are there to take a bet, NOT TAKE SHOTS OR STEAL from advantage players...

    Effectively you BALANCED their position.. so they should be greatful.. (or at the ABSOLUTE MOST, CONFISCATE BONUS) but taking back WINS???
    FUK THATSHIT!
    GL

  16. #16
    HurryUpAndDrink
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    Tate, spot on...

    This is a dirty and tainted industry. Stay safe out there.

  17. #17
    MMANick
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    Very dirty. I hope SBR can help you out, pal.
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  18. #18
    tatehill2000
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    If you had bet 500... you would of SLIIIIID under the Radar.. lol..
    But Bonus plus Principle? Lol. You made yourself a target..
    A Donk doesn't go BALLSDEEP on a Dog first shot..
    Again.. this is Gross, as their job is to take action... not BOOT sharps

  19. #19
    SBR Forum
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    We've asked Sportsbook.ag for comment on why the winnings were not paid. A sportsbook can close an account at any time, but the bet winnings should have been paid based on the available information.

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  20. #20
    MMANick
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    Quote Originally Posted by SBR Forum View Post
    We've asked Sportsbook.ag for comment on why the winnings were not paid. A sportsbook can close an account at any time, but the bet winnings should have been paid based on the available information.
    It seems like he went above and beyond to give all of the facts.
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  21. #21
    HurryUpAndDrink
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    Quote Originally Posted by SBR Forum View Post
    We've asked Sportsbook.ag for comment on why the winnings were not paid. A sportsbook can close an account at any time, but the bet winnings should have been paid based on the available information.
    Well done, hopefully this is solved in a just manner.

  22. #22
    nyplayer33
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    Did op open more then one acct with this.bonus??

  23. #23
    SharpAngles
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    Merge is a horrible outfit. Be glad they refunded your deposit at least, I didn’t get that courtesy when they stole my 1k deposit and 2.5k of poker profit by accusing me of collusion which was a horsesht charge. Coincidentily right after my first w/d request, interesting how that works.

  24. #24
    Auto Donk
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    Quote Originally Posted by tatehill2000 View Post
    If you had bet 500... you would of SLIIIIID under the Radar.. lol..
    But Bonus plus Principle? Lol. You made yourself a target..
    A Donk doesn't go BALLSDEEP on a Dog first shot..
    Again.. this is Gross, as their job is to take action... not BOOT sharps
    you obviously haven't seen my line of "A Donk goes BALLSDEEP on a Dog first shot!!!" home videos......

    when i visited Haiti, the babes were like, in broken english, "you wan con-dome?", and I thought about it, and said "fuk it, when will I ever be back in Haiti???"
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  25. #25
    HurryUpAndDrink
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    Lol I remember when I was working at BedEd.com

    Carbon/Lock/ and one stoner themed room/skin where for sale.

    BetEd was gonna buy it and put me in charge... they lost the bid to sportbook.ag

    Sucks... that poker room had good potential.



    BTW Randy the scumbag from BetEd is now at sportbook.ag as a reg line mover.

  26. #26
    milwaukee mike
    PRETTY TIED UP
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    Quote Originally Posted by SharpAngles View Post
    Merge is a horrible outfit. Be glad they refunded your deposit at least, I didn’t get that courtesy when they stole my 1k deposit and 2.5k of poker profit by accusing me of collusion which was a horsesht charge. Coincidentily right after my first w/d request, interesting how that works.
    sorry to hear

    they do this to pretty much anyone that wins a few grand

    some of the tales are horrifying... using house accounts to take shots at players and accuse the player of chip dumping even when they win
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  27. #27
    RudyRuetigger
    Need 18,000 points. Thanks for help
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    you've got to know what forum to go to depending on the site at which you had a problem

    ok yes start out at sbr

    then you can move to a couple others that get paid by sportsbook.ag
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    It's a conspiracy

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  28. #28
    RudyRuetigger
    Need 18,000 points. Thanks for help
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    and then start posting, ok?

    I don't hand out $3 bills to homeless guys

    you need to offer me a good or service
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  29. #29
    PleaseHelpMe
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    Quote Originally Posted by 19th Hole View Post
    I can't put my finger on it, but I'm waiting to hear the missing piece of information.
    So am I. The only piece of information that's missing is whatever Merge is accusing me of. It's hard to defend yourself and try to figure out what happened when they won't say.*

  30. #30
    PleaseHelpMe
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    Quote Originally Posted by tatehill2000 View Post
    If you had bet 500... you would of SLIIIIID under the Radar.. lol..
    But Bonus plus Principle? Lol. You made yourself a target..
    A Donk doesn't go BALLSDEEP on a Dog first shot..
    Again.. this is Gross, as their job is to take action... not BOOT sharps
    The Astros were favs, not dogs. I believe I got them at -130ish. In my opinion, a donk most certainly will go balls deep on a bet the first shot. That seems to be more of a donk move than a sharp, even tho its all irrelevant to my complaint. I have absolutely no issue with them booting sharps. It's their business and they can service whoever they want, but "voiding all account activity", aka: stealing, 15 hours after a bet has been graded a win, and then not providing any reason why, is obviously absurdly unethical and wrong. The whole thing is insane.

  31. #31
    PleaseHelpMe
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    Quote Originally Posted by nyplayer33 View Post
    Did op open more then one acct with this.bonus??
    No, this is my only account ever with Merge

    Sorry, I don't know how to multiquote

  32. #32
    SBR Tracy
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    Hi--

    To multiqoute, click/tap on the add qoute ("+) in every post you want to add at the right side.

  33. #33
    PleaseHelpMe
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    Quote Originally Posted by SBR Forum View Post
    We've asked Sportsbook.ag for comment on why the winnings were not paid. A sportsbook can close an account at any time, but the bet winnings should have been paid based on the available information.
    Any updates on this..?

  34. #34
    lonegambler23
    Organizations Empire
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    i read the first few sentences, u deposited with sportsbook.ag? HAHA theres about a million other good books to play at. your loss buddy

  35. #35
    SBR Forum
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    Quote Originally Posted by SBR Forum View Post
    We've asked Sportsbook.ag for comment on why the winnings were not paid. A sportsbook can close an account at any time, but the bet winnings should have been paid based on the available information.
    Sportsbook.ag has claimed that the player's ID documents were forged, and that he is connected to a ring of accounts who had signed up with fake docs. We've asked how that determination was made, but may not be able to share specifics.

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