[Chacha Bhatija]

Bovada is not paying out over 3500 in winnings, saying that i was doing Reverse activity which is banned as per their rules. As a betfair user for a long time, i have been using cash-out to book profits most of the times. Since Bovada doesnt provide such an ability i was betting on both sides to make profit with my own cash funds. Reverse activity as defined on their website is:"Reverse Activity is not permitted. Reverse Activity is described as betting both sides of a single event for the purpose of falsely achieving a stated minimum amount of betting activity in order to qualify for bonuses. " This clearly states to qualify for bonuses, people bet on both sides to ensure minimum wagering requirement is met. But i wasn't even interested in their bonus. I did opt-in for 500 bonus while depositing 2000, but soon realized the 5x wagering is on the total amount of 2500 and not just bonus amount. So cancelled it mid-way. I should be free to do whatever i want to do with my cash funds - either bet on both sides OR no sides - it is my money, and i should be able to play the way i want to. But Tony from verification team wont listen. He seized all my winnings (I had over 7200$ in my account) and just gave my initial deposit of 3400$ back. Is there a way to get my winnings from Bovada? I am hugely disappointed that i trusted this A rated bookmaker with my money.

[Optional]

If that is the full story it sounds like you should be paid to me too. Maybe a communication breakdown

If you fill in a sportsbook complaint form SBR may be able to reach out them for you and see if it can be worked out.

[rm18]

I dont think you should forfeit more than the bonus. Sometimes betting both sides is legit if there are injuries or live bets and has nothing to do with bonus also.

[Sobob99]

I think you should get your money back. Contact SBR or ask for someone higher up at Bovada

[turtlejc]

it sounds like you should be paid and i think you will be. fill out the form like everyone is saying and see what they can do for you here

best of luck

[Sam Odom]

If you fill in a sportsbook complaint form SBR may be able to reach out them for you and see if it can be worked out.

This ^

[jjgold]

Who knows the real story

[cankid]

let us know how it turns out

[milwaukee mike]

Who knows the real story

good point

usually we hear one side of it, where the player is a complete angel

if i'm significantly betting the other side of a game (other than live betting) at the same site, i have called first to verify it is OK

most places don't like it because they think you could do something shady... like betting 100 on one side of a small market at betonline, line moves on the bet, then bet 1000 on the other side at a nice price

[funnyb25]

Every thread about someone getting stiffed by a book is created by someone who just joined SBR

[shaunovery]

Don't think there are many punters who don't bet both sides to lock in profits at some stage

[jjgold]

Of course you're looking to run a scam

Books in Vegas will kick you out if you bet both size to the same game

Every thread about someone getting stiffed by a book is created by someone who just joined SBR

[jtoler]

Good luck.

[bonz]

If bovada can't handle a bet they shouldn't accept it. PERIOD!

[vividjohn45]

Who knows the real story

Ghost of christmas past does.

[dlowilly]

Can't believe the verification team member's name is Tony

[unde0087]

Every thread about someone getting stiffed by a book is created by someone who just joined SBR

Its probably someone who works for Brovada wondering if we will trash the shit out of them or not

[funnyb25]

Its probably someone who works for Brovada wondering if we will trash the shit out of them or not

Like I said in the past....The ghosts are out 2 months in advance of Halloween

[bonz]

Rules. Lol. Bookies like little girls nowadays anyway with all this bullshit. Whatever happened to gambling.

[Chacha Bhatija]

I have already filed a complaint and it has been a few days already, but i havent heard back.. I just hope someone can really help me there..

[Chacha Bhatija]

If that is the full story it sounds like you should be paid to me too. Maybe a communication breakdown

If you fill in a sportsbook complaint form SBR may be able to reach out them for you and see if it can be worked out.

I have already filed a complaint and it has been a few days already, but i havent heard back.. I just hope someone can really help me there.. This is what i heard from one of the admins in this forum:
"Once your complaint is assigned to a Dispute Analyst they'll be in contact with you. It isn't an automated process so it usually takes a few days at the very minimum."

[Chacha Bhatija]

Who knows the real story

Its a real story. I have all the relevant screenshots with the funds and email from the Bovada verification team. It's a huge amount of money and i just hope someone can help me out here.. They have already paid back my deposits of 3400$, i hope i get my winnings too..

[Chacha Bhatija]

Every thread about someone getting stiffed by a book is created by someone who just joined SBR

Not sure, but the reason why i came to this forum was since i felt cheated and thought this might be the best place to get somebody to hear me out.. Bovada customer care doesnt just listed.. They acted like priests sending my deposits back. Wonder if i can contest this elsewhere.. Is there a gaming commission that can take care of this.. I wasnt using reverse activity to wager through my bonus funds.. And their conditions clearly mention that.. It was my cash funds.. And not i dont have my winnings

[Chacha Bhatija]

Don't think there are many punters who don't bet both sides to lock in profits at some stage

Exactly my point, anybody would do that since these sites dont provide an option to cash-out like their European counterparts.. I feel cheated!

[Optional]

Not sure, but the reason why i came to this forum was since i felt cheated and thought this might be the best place to get somebody to hear me out.. Bovada customer care doesnt just listed.. They acted like priests sending my deposits back. Wonder if i can contest this elsewhere.. Is there a gaming commission that can take care of this.. I wasnt using reverse activity to wager through my bonus funds.. And their conditions clearly mention that.. It was my cash funds.. And not i dont have my winnings

You're dealing with offshore. There isn't any effective regulator to take to task.

But you should not need to do anything else if what you say is correct anyway. I am sure once the right manager is alerted and understands the issue, it will be fixed.


But Bovada also have a Dispute Resolution Officer you can appeal directly to as well, which might not be a bad idea in this case!

16.2 We prefer to deal with disputes internally in accordance with the above procedure. If you are not satisfied with the resolution of your complaint, you can also direct your complaint to the Dispute Resolution Office (DRO). Complaints must be submitted not less than seven days and not more than six months after the date on which the subject of the complaint first arose. To contact the DRO, Click HERE.

[JIBBBY]

Bovada was always the slowest to pay out last I checked.. Still they always paid me eventually.. Interesting read...

[Optional]

Bovada was always the slowest to pay out last I checked.. Still they always paid me eventually.. Interesting read...

Current report in the official live payout thread says they are paying 'almost instantly' right now.

https://www.sportsbookreview.com/for...t-reports.html

[JIBBBY]

^^ Well it's been almost a year since my last payout request from Bovada.. I wait.. It wasn't a bitcoin payout either like they offer today.. Came a good month later if I remember correctly after my payout request.. No lie, I was concerned at the time...

[TheMoneyShot]

90% of all complaints from posters to "GRADE A" sportsbooks are people who have no record here at SBR. No posts... nothing.

And nearly 100% of these complaints... the user did something wrong. Book never did anything wrong.

The never ending story.

[Optional]

90% of all complaints from posters to "GRADE A" sportsbooks are people who have no record here at SBR. No posts... nothing.

And nearly 100% of these complaints... the user did something wrong. Book never did anything wrong.

The never ending story.

To be fair, if you have a problem with a sportsbook and do a search for them afterward, SBR is going to come up top of the results a lot of the time.

I'd guess more than half the complaints filed come from people who don't even register on the forum at all btw.

[Chacha Bhatija]

You're dealing with offshore. There isn't any effective regulator to take to task.

But you should not need to do anything else if what you say is correct anyway. I am sure once the right manager is alerted and understands the issue, it will be fixed.


But Bovada also have a Dispute Resolution Officer you can appeal directly to as well, which might not be a bad idea in this case!

Thanks for sharing the link. I will try and get in touch with them. I havent heard back anything from SBR managers yet, and it has been quite a while now. I just hope somebody takes correct action on my case.

[TheMoneyShot]

To be fair, if you have a problem with a sportsbook and do a search for them afterward, SBR is going to come up top of the results a lot of the time.

I'd guess more than half the complaints filed come from people who don't even register on the forum at all btw.

Not disagreeing with you on that. I had a problem with V-Wager back in 2004. They owed me a lot... and somehow a search engine brought me to SBR. And Mr. Dozer got all of it for me. Then 3 months later.... V-Wager went off the grid.

I just see more and more complaints about prop wagers.... and hedging. etc. My case was pretty straight forward. Just a book that refused to pay me on straight wagers. No parlays.

[RudyRuetigger]

yea everyone finds sbr because of some problem they have with a sportsbook

we need to be more welcoming.

most of the time they are wrong, but as posters we need to look out for the people betting and not automatically side with the book.

because in my opinion...96% of the time, the poster is wrong and the book is right. but 99% of the time the posters side with the book without all the facts

[Chacha Bhatija]

[UPDATE]: I contacted DRO as suggested by one of the members in the forum and guess what.. They have returned all my winnings back!!!! WOW, i am elated, i thought the funds were in my black books now, but Thanks to this forum and specially God (i prayed daily), i am 3857$ richer..

For the losers who thought it was a made up story, here is the email I got today from DRO. Be more welcoming to the new members, new people arrive at this forum for a reason, help if you can, else please STFU.

"Thank you for contacting the office of the Dispute Resolution. We have taken the time to carefully investigate your complaint in order for us to address it accordingly.
Your account was brought to the attention of our Security department due to the ‘reverse activity’ detected. Consequently your account was disabled and winning funds seized. As per the Terms of Service within the Bovada General Rules, it clearly states:

“Reverse Activity is not permitted. Reverse Activity is described as betting both sides of a single event for the purpose of falsely achieving a stated minimum amount of betting activity in order to qualify for bonuses.”

This, along with the rest of the Terms of Service, is a clause that you agreed upon when you created the account on August 14^th, 2017.

However, in this particular case, we have reviewed both bonuses that you were given and if in fact it was used to release funds through rollover into the cash balance.

The first bonus issued (50% Sports Bonus), was entirely exhausted and did not unlock any funds. The second bonus issued (Bitcoin Sports Welcome Bonus) was partially used since you voluntarily forfeited the remaining bonus. The portion used in the second bonus generated a total amount of $210.90 into the cash balance.

We have sat down with Bovada management and have agreed to re-instate the winnings seized into your account - minus the total bonus funds that were released as mentioned above. Below is the breakdown:
Total winnings: $4068.33
Total Bonus funds released: ($210.90)
Amount allowed to WD: $3857.43
The total amount of $3875.43 now appears in the cash balance of your account and you are free to contact Bovada to discuss your available options for withdrawal. We would also like to take the time to remind you that by contacting the DRO, this ruling is final.

We appreciate you reaching out to the Dispute Resolution Office and hope that you are satisfied with our assistance in the matter.
Kind regards,
Dispute Resolution Office."

#Respect for DRO to resolve this in a fair manner. I want to update the post to mark it as resolved, but i cannot, can any of the mods here do that on my behalf, please.

[TheGuesser]

[UPDATE]: I contacted DRO as suggested by one of the members in the forum and guess what.. They have returned all my winnings back!!!! WOW, i am elated, i thought the funds were in my black books now, but Thanks to this forum and specially God (i prayed daily), i am 3857$ richer..

For the losers who thought it was a made up story, here is the email I got today from DRO. Be more welcoming to the new members, new people arrive at this forum for a reason, help if you can, else please STFU.

"Thank you for contacting the office of the Dispute Resolution. We have taken the time to carefully investigate your complaint in order for us to address it accordingly.
Your account was brought to the attention of our Security department due to the ‘reverse activity’ detected. Consequently your account was disabled and winning funds seized. As per the Terms of Service within the Bovada General Rules, it clearly states:

“Reverse Activity is not permitted. Reverse Activity is described as betting both sides of a single event for the purpose of falsely achieving a stated minimum amount of betting activity in order to qualify for bonuses.”

This, along with the rest of the Terms of Service, is a clause that you agreed upon when you created the account on August 14^th, 2017.

However, in this particular case, we have reviewed both bonuses that you were given and if in fact it was used to release funds through rollover into the cash balance.

The first bonus issued (50% Sports Bonus), was entirely exhausted and did not unlock any funds. The second bonus issued (Bitcoin Sports Welcome Bonus) was partially used since you voluntarily forfeited the remaining bonus. The portion used in the second bonus generated a total amount of $210.90 into the cash balance.

We have sat down with Bovada management and have agreed to re-instate the winnings seized into your account - minus the total bonus funds that were released as mentioned above. Below is the breakdown:
Total winnings: $4068.33
Total Bonus funds released: ($210.90)
Amount allowed to WD: $3857.43
The total amount of $3875.43 now appears in the cash balance of your account and you are free to contact Bovada to discuss your available options for withdrawal. We would also like to take the time to remind you that by contacting the DRO, this ruling is final.

We appreciate you reaching out to the Dispute Resolution Office and hope that you are satisfied with our assistance in the matter.
Kind regards,
Dispute Resolution Office."

#Respect for DRO to resolve this in a fair manner. I want to update the post to mark it as resolved, but i cannot, can any of the mods here do that on my behalf, please.

That was such a common sense thing to do, glad it got resolved. I get why they would frown on such activity for bonus purposes. But if a bonus isn't involved, should be no problem. A book should be happy to take max bets on both sides from the same player.