So I was browsing through SBR recently and saw that they put BOL (BetOnline.com) as a top 10 bookie with an astonishing A-. I was pretty interested in joining BOL after browsing through their website and finding various enticing promotions. The one that enticed me the most was their 33% Happy Hour Casino Promo. So I talked to live support about their promo, checked and confirmed all the rollover requirements and other stipulations, made an account and deposit on Monday 4:12pm ET, and proceeded to play.
Before I made my very first wager, I was told that I had to email the casino manager first to have the bonus added to my account. I was told however that the casino manager was on a 1-day vacation but to just play anyways as the support agent would "add a note to my account and notify the casino manager of my bonus request personally". I took the agent's word, emailed the casino manager notifying him of the bonus request (Monday, 4:19pm ET) and started to play. I played Blackjack (eligible game) for around 2 hours and rollovered $5412 ($500 deposit, 33% bonus, $165 bonus x 30 rollover = $4950 was the requirement). Then I waited until Tuesday evening, but the bonus was still not credited. I waited until this afternoon (48 hours later from initial deposit) and again, my account remained the same.
So I hit up live support today to inquire about the issue and lo and behold, the agent activates my $165 bonus and I can now see it "pending" under my account with a $5775 rollover requirement (35x). I try telling the agent that I've already rollovered $5412 (and thus completing the first part of the $165x30=$4950 rollover) but the agent tells me that I have to do the rollover again (this time it's increased to $5775 WTF) to release the cash bonus but does not tell me WHY it failed to go through the first time. They (the manager) tells me that he did not receive any of my emails (this is complete BS), but I sent them two - one right after I made my initial deposit @ Monday 4:19pm ET and a follow up email the next morning after finishing the initial rollover requirements @ Tuesday 10:12am ET.
So now I am stuck in a dispute with the casino manager and he's FINALLY managed to reply to one email I sent him today (explaining the whole situation). Unfortunately, he refuses to honor his support team's words and miscommunication and now he's trying to not only make me rollover the requirements again, but also blatantly increase them.
This is his last and ONLY email to me:
I really had high hopes for this sportsbook and I was planning to deposit several thousand when NFL/NBA starts but I don't know if I can trust them anymore. Their promotions are certainly excellent, but maybe they're really too good to be true. I mean, they're already struggling to honor the terms on such a small bonus....how are they going to react when 100-200 people sign up?
Before I made my very first wager, I was told that I had to email the casino manager first to have the bonus added to my account. I was told however that the casino manager was on a 1-day vacation but to just play anyways as the support agent would "add a note to my account and notify the casino manager of my bonus request personally". I took the agent's word, emailed the casino manager notifying him of the bonus request (Monday, 4:19pm ET) and started to play. I played Blackjack (eligible game) for around 2 hours and rollovered $5412 ($500 deposit, 33% bonus, $165 bonus x 30 rollover = $4950 was the requirement). Then I waited until Tuesday evening, but the bonus was still not credited. I waited until this afternoon (48 hours later from initial deposit) and again, my account remained the same.
So I hit up live support today to inquire about the issue and lo and behold, the agent activates my $165 bonus and I can now see it "pending" under my account with a $5775 rollover requirement (35x). I try telling the agent that I've already rollovered $5412 (and thus completing the first part of the $165x30=$4950 rollover) but the agent tells me that I have to do the rollover again (this time it's increased to $5775 WTF) to release the cash bonus but does not tell me WHY it failed to go through the first time. They (the manager) tells me that he did not receive any of my emails (this is complete BS), but I sent them two - one right after I made my initial deposit @ Monday 4:19pm ET and a follow up email the next morning after finishing the initial rollover requirements @ Tuesday 10:12am ET.
So now I am stuck in a dispute with the casino manager and he's FINALLY managed to reply to one email I sent him today (explaining the whole situation). Unfortunately, he refuses to honor his support team's words and miscommunication and now he's trying to not only make me rollover the requirements again, but also blatantly increase them.
This is his last and ONLY email to me:
Dear x,
Thank you for your patience while I reviewed your account. While I can sympathise with you in this situation, I am unable to do anything about the way the bonus is issued.
Bullcrap. I fail to believe that in this day and age, he is "unable to do anything". There is certainly a way for him to manually credit my account with the money owed to me, but he's not doing it for some unknown reason. I know that for a fact because I've been through these situations before with gambling sites not properly crediting me my bonuses/promos and they've all fixed it quite easily.
We issue our bonuses via the bonus section of the casino. The bonuses have rollover required on them before they become real cash. This is a system requirement. I have no way of actually issuing you a Cash bonus. It should be easy for you to roll the bonus over as you showed incredible skill in your play in your real account.
He could lower the rollover requirements to 2 x intial deposit (the last part of the total rollover requirement) to honor the original terms presented to me. And the last line is pathetic. "Easy" and "incredible skill"? Just cause I managed to rollover $5412 with $15-$25 bets without going bankrupt doesn't mean I have to do it again just because the manager's ignorant.
.
I do apologize for not getting your emails as somehow they were lost and I was in middle of travel on that Monday. For your inconvenience I would like to offer you a 40% reload bonus up to $400 on your next deposit. Normally I would have a 40X rollover on this bonus but I would reduce it down to 25X.
If this is acceptable to you please let me know and I will make the according notes into your account. Any casino bonuses or any questions you have in regards to your account please do not hesitate in contacting me.
I can be reached 24 hours a day via email at x@betonline.com .
Sincerely,
Marshal Miller
Casino Manager
Betonline.com
Again, BS. Lost emails my ass. I get 20-30 emails a day and I rarely "lose" any. I love how they try to sweet talk me by giving me a marginally better bonus when they just screwed up my last one. Do they really expect me to just redeposit after going through all this BS?
Thank you for your patience while I reviewed your account. While I can sympathise with you in this situation, I am unable to do anything about the way the bonus is issued.
Bullcrap. I fail to believe that in this day and age, he is "unable to do anything". There is certainly a way for him to manually credit my account with the money owed to me, but he's not doing it for some unknown reason. I know that for a fact because I've been through these situations before with gambling sites not properly crediting me my bonuses/promos and they've all fixed it quite easily.
We issue our bonuses via the bonus section of the casino. The bonuses have rollover required on them before they become real cash. This is a system requirement. I have no way of actually issuing you a Cash bonus. It should be easy for you to roll the bonus over as you showed incredible skill in your play in your real account.
He could lower the rollover requirements to 2 x intial deposit (the last part of the total rollover requirement) to honor the original terms presented to me. And the last line is pathetic. "Easy" and "incredible skill"? Just cause I managed to rollover $5412 with $15-$25 bets without going bankrupt doesn't mean I have to do it again just because the manager's ignorant.
. I do apologize for not getting your emails as somehow they were lost and I was in middle of travel on that Monday. For your inconvenience I would like to offer you a 40% reload bonus up to $400 on your next deposit. Normally I would have a 40X rollover on this bonus but I would reduce it down to 25X.
If this is acceptable to you please let me know and I will make the according notes into your account. Any casino bonuses or any questions you have in regards to your account please do not hesitate in contacting me.
I can be reached 24 hours a day via email at x@betonline.com .
Sincerely,
Marshal Miller
Casino Manager
Betonline.com
Again, BS. Lost emails my ass. I get 20-30 emails a day and I rarely "lose" any. I love how they try to sweet talk me by giving me a marginally better bonus when they just screwed up my last one. Do they really expect me to just redeposit after going through all this BS?
. I don't know how much more careful I have to be when I a) chose a "reputable" sportsbook and b) confirmed with live chat about terms and conditions twice before signing up and depositing.
