Bwin continues to be a fraud

**valentex** · 04-07-08, 03:47 PM

By the way i m sorry for my english ... i had´t practice in some time

**bigboydan** · 04-07-08, 04:18 PM

First off, Welcome to the SBR forum sir

Sounds like a case of bonus whoring off the surface, but who knows without hearing the entire story. I'm sure their is more to this, so if you need some assistance with this. Please feel free to fill out a complaint form and one of us will inquire on your behalf.

**fingas** · 04-07-08, 04:27 PM

Vê a mensagem que te mandei

**Justin7** · 04-07-08, 04:49 PM

If other people used your computer, the "Bwin fraud net" will fall on the accounts. Its rules are pretty clear about using multiple accounts from the same IP.

If you followed the rules and this is a mistake, we can probably get it fixed. I've taken no fewer than 30 complaints against Bwin that are similar. In most cases, the players drop them when Bwin produces evidence of fraud. In a few cases, they have reconsidered and opened an account.

**fingas** · 04-07-08, 04:56 PM

Justin7, bwin allows more than one account per household and IP

**valentex** · 04-07-08, 05:17 PM

will see

Originally posted by bigboydan

First off, Welcome to the SBR forum sir

Sounds like a case of bonus whoring off the surface, but who knows without hearing the entire story. I'm sure their is more to this, so if you need some assistance with this. Please feel free to fill out a complaint form and one of us will inquire on your behalf.

thanks for the sugestion bigboydan, i will do that, if only the bwin suport would work half as fast has this forum....

**valentex** · 04-07-08, 05:28 PM

So lets consider that i have wirless network in the house that is used by every bothy that I trust to..

this means that nobody can have a Bwin acount and that no one of my family can ever aspire to have a Bwin acount, cause i came here first ...

My dad my mom my uncle etc... they are forbiden to have an acount or use my home wirless router, it doesnt seems very reasonable.

**noyb** · 04-07-08, 05:29 PM

Originally posted by valentex

thanks for the sugestion bigboydan, i will do that, if only the bwin suport would work half as fast has this forum....

it's good to hear bwin apparently is very cooperative working with sbr, nevertheless it's too bad they don't show the same behaviour towards their customers. you can say all you want about bwin, but they are very willing to shut down accounts and very unwilling to communicate to players, which is a bad mix.
sure, people opening multiple accounts is a problem for every book, it's just somehow with bwin the problem always escalates.

perhaps they should spend a few k less in marketing, and a few k more in decent customer support.

**noyb** · 04-07-08, 05:30 PM

Originally posted by valentex

So lets consider that i have wirless network in the house that is used by every bothy that I trust to..

this means that nobody can have a Bwin acount and that no one of my family can ever aspire to have a Bwin acount, cause i came here first ...

My dad my mom my uncle etc... they are forbiden to have an acount or use my home wirless router, it doesnt seems very reasonable.

regardless of whether it's reasonable or not, the IP-rule (which if fingas is right is not even a rule at bwin, if i were you i would definitely check up on that) pretty much is industry standard. a majority of books have it.

**fingas** · 04-07-08, 05:40 PM

yes, almost every bookie doesn't allow more than one account per household and IP, but not bwin, they allow it.

I couldn't found it in their terms but tomorrow i'll get that rule from another foruns where this was very discussed and put it here

**valentex** · 04-07-08, 05:50 PM

i just read the general terms and conditions and there is no ip rule or conection restrictement, also they do not have any objections or mention ho is elegible to be invited or open an acount ... family non family etc...

"Cada utilizador pode ter apenas uma conta. Os utilizadores já registados não estão autorizados a registarem-se como novos clientes com outro nome ou com outro endereço de e-mail."

This is what they aleged in my email and in is also in theyr rules... it states only that a user can only have an acount and that every user alredy regitred is not alowed to register again with another name or a diferent Email....
that is clearely what they think I have done

**valentex** · 04-07-08, 06:32 PM

apart from this matter of Bwin being roobots and on their protocol of closing acounts ----can any one sugest a good alternetive beting house to sugest to people in portugal foruns and groups that i know.
Has i intend to make propaganda against Bwin on youtube foruns etc... i guess it would be more interesting to sugest and compare with serious houses in working in europe

**valentex** · 04-08-08, 03:26 AM

I have just been on the phone with Bwin dealer, and they say that the claim that I had two acounts is an minor mistake from them, cause the real reason is, and i quote " in the sistem there is stated security reason, and we do not know what this reason is or is it possible for you to know, becouse in our terms we reserve the right to close acounts with out giving a cause"
I just cracked my self with this on the phone, this is the most arrogant thing i have ever seen...

The Bottom line is .... we closed up your account cause we fell like it and we do it cause we can

**gurke** · 04-08-08, 03:53 AM

Originally posted by bigboydan

First off, Welcome to the SBR forum sir

Sounds like a case of bonus whoring off the surface, but who knows without hearing the entire story. I'm sure their is more to this, so if you need some assistance with this. Please feel free to fill out a complaint form and one of us will inquire on your behalf.

you have been right

most cases against bwin are with bonuses issues !!!

this is is main reason i never refer a friend of mine , you never what can happen if you win big in the future !

i am with bwin sice 2003 or 2003 and have never had any big issue

**valentex** · 04-08-08, 05:48 AM

yes it is always a possibility if you win any thing in the future that they close your acount and state "security reasons"
And than tell you directly on the phone that not even them know what that reasons are ... cause they are just a dealer dependency .... and more i should know that they could close my acount or any acount at any time with out giving a reason for that...

We got to love this Nazi prepotent way of dealing with users, just make us feel so confident in poring money in to their system ...

**allanL65** · 03-25-09, 04:36 AM

I just had this happen to me too, but I'm only had my account open for a couple days. I deposited 3 payments totalling 500 euro, recouped a bit and had a 207 euro balance when I logged on to find my account was closed.

This was my first ever online gaming experience.

It took 2 days for them to respond to my email asking what was going on... now they say my account was closed by their security team and they refuse to say why - but... they want me to send them a scanned copy of my passport and a scan of both sides of my credit card that I used to make the payments (I haven't even asked for a withdrawal yet).

I looked around on the net to see what kind of reputation these guys have and found this thread at the very top of my google results so thought I'd add this here... I've never been asked to scan a copy of my credit card before and it seems like rather a stupid thing to do.

If I just want my 207 euros back and stop dealing with these guys in the future... does anyone have any advice what I should do?

Thanks in advance.

**Santo** · 03-25-09, 05:32 AM

If you want your money back you'll have to send them the documentation, credit card scans are fairly common in this industry.

**Justin7** · 03-25-09, 08:38 AM

Bwin's customer service could use some improvement - we get a lot of complaints about issues where CS is the real culprit.

I've never seen Bwin fail to pay a player out when a player was due. Make them jump through ID hoops, yes... but they always pay.

**shantystar** · 03-25-09, 05:30 PM

fraud book indeed!

**fixxer** · 03-27-09, 06:32 AM

No, they are not a fraud bookmaker.

Just Bwin's support is very weak.

They usually only answer emails after 2-3 days with pre-generated answers, without checking the real case.
The phone support is usually helpful (especially the own-country-ones), but can't even tell anything about the happenings at other departments (Financial, Fraud etc...), so calling them rarely solves an issue, and nearly never solves it instantly.

If they have any problem with the account (which is often only a simple misunderstanding), they don't notify the users about the problem, and don't give any reasonings about why did they close or suspend an account.

Also their support very often settles bets wrong, at least more often than a usual bookmaker, which is not professional too.

I like the large variety of events to bet on, the large variety of bet types (specials on european basketball for example), the outlook and handling of their site. Their live betting is one of the best, and I'd give Bwin a "B" totally....

....but they truly a "C-" one with their weak support, and account limiting....(also they could improve the speed of moneybookers outpayments a little)

**allanL65** · 03-30-09, 08:30 AM

Well, I sent the passport copy and my credit card scan.

They reopened my account so I guess I can get my money back now, though I still have no idea why they closed it in the first place.

Thanks all for your advice and input - I wouldn't have sent my documents otherwise - and it seems to have worked out.

**HeeeHAWWWW** · 03-30-09, 11:22 AM

Crap book. Simple as that.

**raddle_snake** · 03-30-09, 08:05 PM

I thought Bwin is a big sportbook??? never imagine they can be a crap web as they even sponsor AC milan haha..

**Toit** · 03-30-09, 08:09 PM

And Real Madrid.
Where do they get the money from, surely not the 5€ punters?

**raddle_snake** · 03-30-09, 08:36 PM

haha... i dun no much about bwin i mostly bet on asian books as the odds and service is the best that is what i learn from...

**DIF** · 04-17-09, 11:09 AM

This is one og the larges bookies in the world so off course we read things about them.

If you compare Bwin to Lad. Bwin is lot better. IMO.

**GoodOldTed** · 04-17-09, 12:57 PM

on what basis could you ever say bwin is better than Ladbrokes?? At least Ladbrokes will take a decent bet! Don't be swayed by their marketing budget, that has nothing to do with whether they will pay up or not.

bwin are after millions of customers all betting €5 each on stupid markets with high margins. They don't care about closing people down who win, and they certainly aren't after sharp money - in their conditions you'll find a rule banning anyone who works in the industry from opening an acct, and their margins are so high that they could be employing schoolkids to do the job, there ain't much expertise there.

This is their latest scam - http://sportismadeforbetting.blogspo...ker-alert.html - they had no grounds at all to cut the guy off and with SBR's help, they've caved in.

There are dozens of better books out there, even for the addicts that have to be able to bet on everything..

**venhitman** · 07-27-10, 09:11 AM

re

when they steal money from customers , can sponsor every team and multiply their lies and winnings, what can be done against these liars, may be a trial in the European council? also i think they took part in some strange results on soccer , especially austria and germany.

**mirmiroa** · 07-29-10, 08:04 PM

this week bwin bought partybets...at least they finally pay...

**servo386** · 08-20-10, 10:31 PM

IS there any place that offers as many formula 1 bets as bwin?

**soxwin1917** · 08-20-10, 10:40 PM

I like watching live odds during games at bwin...but I wouldn't wager a dime there

**WILD WEST** · 11-21-10, 03:39 PM

I don't hate Bwin, they are just crooks like many other, what I don't like is how this crooks present themselves, like blue chip company, reputable etc. while in reality they must be burned alive in their headquarters.

**vanman** · 11-21-10, 04:01 PM

Originally posted by Toit

And Real Madrid.
Where do they get the money from, surely not the 5€ punters?

No they are funded by the Spanish Government.

**nenad** · 11-21-10, 06:29 PM

i think bwin is ok