Originally Posted by
Optional
I know what you are saying. I understood the first time.
I was explaining that PS3838 and Pinnacle are very definitely not "the same thing".
And BIA have passed on the explanation they were given to the OP. He was told they said it was a bad line.
Since then he has repeatedly asked PS3838, Betinasia, SBR, and probably Pinny direct too, to either reverse this or argue about it on his behalf.
If you choose to use an agent account, people should also accept that this is how it works. If you want to nit pick every book decision, then a 3rd level relationship agent account is not a choice you should make.