[Hohol15]

Hi, folks.
It's been a while since my last thread, but so far everything went smoothly for me and my associates, who I refer as a Skrill affiliate partner. My referals avoided betting in bookies with bad reputation, so there was no need to complain. Just minor issues, which were solved in live chats.

But from the start of 2016 something has changed in Bet365 policy. They started not just limiting players, but also asking for multiple verification measures. It's their right to do so, but they block your account after initially you had received from them the letter, where they confirmed that your account had been verified.

One of my referals recently contacted me and complained that Bet365 verified the account at first and she even could withdraw some money, but it's in 2016 that they just suddenly blocked the account (after you won and decided to withdraw) and you find out only in live chat (they don't inform you about the suspension of your account via e-mail) that your account is blocked only because they decided to verify your identity more. Ok, no problem. They asked my referal to send the photo with her passport in hands. After she sent them this photo there was no answer for 5 days, and she decided to contact live chat again and this time she was told to provide them with the alternative form of ID and also with the PVC code, which they sent to her address.

Do you think it's fair to block accounts after the message that your account was verified previously? And also if they want to check something additionally, why blocking account? Why not letting the player to continue gambling while waiting for this PVC code etc. ?

If somebody can help in this case please give some advise, because I checked this information and some other guys also report the same problems with BET365 from the end of 2015 and start of 2016. So far nobody received that PVC code...My referal is waiting, but I think 2 weeks is the maximum time to get that letter. And what to do if there will be no letter from them?
Thank you.

[SBR Contests]

Hey Hohol,

Please fill out a complaint form and we will do our best to help:

http://www.sportsbookreview.com/sportsbook-complaint/

[Optional]

Hi, folks.
It's been a while since my last thread, but so far everything went smoothly for me and my associates, who I refer as a Skrill affiliate partner. My referals avoided betting in bookies with bad reputation, so there was no need to complain. Just minor issues, which were solved in live chats.

But from the start of 2016 something has changed in Bet365 policy. They started not just limiting players, but also asking for multiple verification measures. It's their right to do so, but they block your account after initially you had received from them the letter, where they confirmed that your account had been verified.

One of my referals recently contacted me and complained that Bet365 verified the account at first and she even could withdraw some money, but it's in 2016 that they just suddenly blocked the account (after you won and decided to withdraw) and you find out only in live chat (they don't inform you about the suspension of your account via e-mail) that your account is blocked only because they decided to verify your identity more. Ok, no problem. They asked my referal to send the photo with her passport in hands. After she sent them this photo there was no answer for 5 days, and she decided to contact live chat again and this time she was told to provide them with the alternative form of ID and also with the PVC code, which they sent to her address.

Do you think it's fair to block accounts after the message that your account was verified previously? And also if they want to check something additionally, why blocking account? Why not letting the player to continue gambling while waiting for this PVC code etc. ?

If somebody can help in this case please give some advise, because I checked this information and some other guys also report the same problems with BET365 from the end of 2015 and start of 2016. So far nobody received that PVC code...My referal is waiting, but I think 2 weeks is the maximum time to get that letter. And what to do if there will be no letter from them?
Thank you.

It sounds like they have concerns that your 'Skrill affiliate partners' are either not real people or are working together to share risk or circumvent limits.

If a bunch of accounts are connected it is not unusual to see them all suspended whilst the KYC happens. Or if they have serious concerns about the identity bona fides they will suspend as well. When this happens they wont tell you much at all as you are now a security risk. It's also not abnormal for an approved account to be re-assessed if an issue comes up later.

As it is a group 5 days is not that long. Could be weeks honestly.

It's genuinely best to just try to satisfy the requests without too much complaining or bringing attention to yourself. If your referrals are all just regular people and not betting as a group you probably dont need to worry too much.

[DeathAdder]

Bet365 A+ Book IMO
Never had any problems with them ever and I haven't been limited and I've always received winnings
Oh, and no verification problems either!

[discojesus]

I'm having the same problem. They're not asking for ID they are making other strange requests.

Honestly it's pathetic that this bookie is one of the biggest in the world but if you win a little they will put you through the ringer just to send you back your own money.

Would suggest everyone just stay away. Better options out there.

[Grivas_Digeni]

It may help if everyone who complains about bet365 specifies the country of registration/residency. My theory is a Romania or Moldova account will have a much shorter leash than Denmark or Sweden. Am I right?

[Grivas_Digeni]

Bet365 A+ Book IMO
Never had any problems with them ever and I haven't been limited and I've always received winnings
Oh, and no verification problems either!

Which country was the account created/used from? Have you used e-wallet or something like a credit card to deposit?

[Hohol15]

Thank you. I guess I'd have to, if we won't receive this PVC code in 2 weeks and they won't unblock the account. Still I hope they will verify the identity of my referal for the second time and will process the withdrawal. I will report about the case later.

Also I'd like to make a statement, that obviously players are different all over the world, some have nice jobs and play for fun, some gamble more seriously and others can devote their lives to this craft.
Personally I don't like the bookie which limits you. Limiting players is weakness, proving that their analysts are not that good as some players or other bookies' analysts. That's why it's strange to see Bet365 A+ level, although they were very good recently.
So answering the fair comment about the country of origin of the players, you are right that many companies decline bonuses and limit players from those countries, which were mentioned and also some other too, but it's their choice they wanted players who just gamble for fun and instead they invited players who took that bonus, rolled it over many times and then withdraw winnings - that's as simple as that, especially when the economies in this countries are not that strong and people loose their jobs and start looking for new opportunities.
In conclusion I'd like to say that no bookie has the right to steel the money from players, no matter how keen and professional these players are. And if the company asks way too many questions, after your account was verified and you won some money and after see that your account is blocked, you start thinking that this company is not A-level any more, and not even B level.
I will get back to you as soon as I have new information about the case.

[MICHAEL COOPER]

I have been with Bet365 for 20 plus years. I read your comment that your account is blocked for no reason after winning. I believe your reason, which I saw when I googled Bet365, i s improper documentation. One thing I can guarantee you and any others, if you were blocked there was a solid reason. Bet365 has returned material winnings to me, problem free every time. To post misleading things about Bet365, is not only falsely discrediting a good company, it is interfering with people searching for reputable online sites. I can assure you, I have no affiliation with the company and only responded to a complaint that is not giving all the facts. This company is AAA and your claim is counterproductive to the purpose of this site, which is to provide meaningful information. Bet365 is as good as any other site when it comes to honesty and integrity.

[luctens]

I have been with Bet365 for 20 plus years. I read your comment that your account is blocked for no reason after winning. I believe your reason, which I saw when I googled Bet365, i s improper documentation. One thing I can guarantee you and any others, if you were blocked there was a solid reason. Bet365 has returned material winnings to me, problem free every time. To post misleading things about Bet365, is not only falsely discrediting a good company, it is interfering with people searching for reputable online sites. I can assure you, I have no affiliation with the company and only responded to a complaint that is not giving all the facts. This company is AAA and your claim is counterproductive to the purpose of this site, which is to provide meaningful information. Bet365 is as good as any other site when it comes to honesty and integrity.

Firstly, Bet365 have only been taking bets for 15 years, so you most certainly haven't been with them for "20 plus years".

I agree that Bet365 are an extremely reputable company and any suspension of accounts or anything would only be done by them for what they believe is a valid reason, and they wouldn't be doing it to scam people or anything like that.

However, you have bumped this thread from 8 months ago, and there are plenty of incorrect comments about betting sites from plenty of other posters, so there's no point in searching through posts from months or years ago and commenting on them, as you'd be here for years trying to right the wrongs of the incorrect things people have said about betting sites in the past.

So although I agree with what you are saying in terms of reputation and reliability of Bet365, there's no point in you bumping threads like this from months or years ago, as otherwise this forum would be flooded with people dredging up old posts and stating the obvious about reputable betting sites.

Regardless of any comments on here, anybody with a bit of nouse will be able to read between the lines of what's really going on with a betting company and make a fully researched and fully informed choice about whether to bet with a particular bookmaker, and regardless of any comments on here, anybody with any nouse knows Bet365 are one of the most reputable bookmakers that there is and that there has ever been.

[Hareeba!]

Bet365 A+ Book IMO
Never had any problems with them ever and I haven't been limited and I've always received winnings
Oh, and no verification problems either!

If you've been betting with them for good length of time and haven't been limited I can only assume you've been losing at a rate which they find quite acceptable.

[luctens]

If you've been betting with them for good length of time and haven't been limited I can only assume you've been losing at a rate which they find quite acceptable.

Very true. It has got to the situation now that it's a stigma to actually talk about any decent bets anymore, as it has now become such common knowledge that if you can get regular decent bets on, then you must be a long term loser.

So rather than bragging down the pub about a winning bet of £500 at 2/1, people will now most likely keep quiet about it, as revealing that a bookie has taken that sort of bet from you is tantamount to telling everybody that you're a long term loser.

That's where the social aspect of betting will continue to dwindle if things stay the same with account closures and restrictions, as it used to be about aspiration with at least the faint possibility that you may win in the long term and people would discuss their big wins etc. But now people have nothing to aspire to with betting as people are less inclined to talk about any big wins and the general public are getting to know more and more that if you aspire to be a smart bettor and get to become good enough, that there's not much point anyway because the bookies won't take your bets.

[Optional]

I have been with Bet365 for 20 plus years. I read your comment that your account is blocked for no reason after winning. I believe your reason, which I saw when I googled Bet365, i s improper documentation. One thing I can guarantee you and any others, if you were blocked there was a solid reason. Bet365 has returned material winnings to me, problem free every time. To post misleading things about Bet365, is not only falsely discrediting a good company, it is interfering with people searching for reputable online sites. I can assure you, I have no affiliation with the company and only responded to a complaint that is not giving all the facts. This company is AAA and your claim is counterproductive to the purpose of this site, which is to provide meaningful information. Bet365 is as good as any other site when it comes to honesty and integrity.

Welcome to the forum

Bumping old threads like this makes them more likely to turn up higher in google results btw. So might do the opposite of what you were wanting.

[SBE]

Bet 365 is far away from AAA. They limited my account to a very small maximum (10-30 EUR per a bet) few years ago.

[Grivas_Digeni]

Almost unfair to ask for help, initiate the dialogue and eventually say nothing of the outcome.

Did they accounts get unblocked? Were any funds seized? Is this 'skrill associate' thing still in business?

[Hareeba!]

Bet 365 is far away from AAA. They limited my account to a very small maximum (10-30 EUR per a bet) few years ago.

Unfortunately it seems that bookmaker ratings don't take account limitations and closures into the equation. Safety of funds counts most of all. And in that regard Bet$3.65 is deserving of the highest of ratings.

About the only genuine AAA rated places would be Pinnacle, Matchbook and Betfair where your account won't get limited or closed unless you try to swindle them.

[luctens]

There's no point in taking into account whether a bookmaker restricts accounts or not when coming up with a rating, as it is so widespread with only a very small handful of bookmakers that don't limit you that if you took account restrictions into account, then hardly any bookmaker would have any sort of high rating, and therefore if Bet365 had a far lower rating then the uneducated and ill-informed about gambling would think their funds aren't safe with Bet365, which obviously isn't the case, so it would be misrepresentative of what a rating should be representing. The fact is that every single bookmaker in the land apart from an extremely select few are on a crusade to try and identify every single long term winner or anybody with half a brain cell that are on their books as quickly as humanly possible and to shut them down as quickly as humanly possible, so to say Bet365 shouldn't be highly rated because they restrict customers is pointless, as pretty much all of their competitors do exactly the same, so there is no way to differentiate between Bet365 and pretty much all of their competitors on that issue.

The most important thing is that for whatever length of time that Bet365 allow you to bet with them, that your money is safe, and we can categorically confirm that is the case, so for that reason it is totally correct that they are highly rated. As even if a bookmaker came out and said we aren't going to limit any customers, if your funds aren't safe with them, then it's completely pointless, as great odds and no restrictions are only good if you are sure you will get your payout. So funds security is and always will be the number 1 issue when choosing whether to bet with a bookmaker, so given restrictions are so widespread and pretty much all bookmakers are the same in that regard and that because of that there is no way to separate the vast majority of bookmakers on this issue, the way to separate them is on how safe your funds are with a particular bookmaker.

On the subject of Bet365 though, with their recent announcement of £448m profits in the last fiscal year, if anybody should be made to take a decent bet from all customers given the money they have and the profits they are making, it's Bet365. In terms of all bookmakers, I think their restriction policies are costing all the bookmakers' millions as it is with the amount of recreational punters that are getting caught up in the crossfire of this restriction barrage so no bookmaker whatsoever should be turning away customers so I think stopping restriction policies will benefit all bookmakers, however Bet365 should really be the one that is made to take the lead on this matter given the position they are in.

I was speaking to a few mates the other day and they heard about these profits from Bet365, and when I told them that Bet365 won't take a £1000 bet or £500 bet or even a £5 bet off me, they couldn't believe it, and they all said that's a scam that bookmakers can't be allowed to make money solely off the backs of the mugs whilst not allowing anybody to win off them in the long term, and they said that they especially can't be allowed to make as much as £448m in one year solely off the backs of mugs whilst not letting anybody whatsoever win off them in the long term, and my mates were totally correct in their take on the issue. The general public, mug bettors, smart bettors and everybody else see these account restrictions and closures policies for exactly what they are, which is a complete and utter scam, it's a pity the people in power either don't see that or most likely are choosing to ignore the issue.

[cirque73]

Unfortunately it seems that bookmaker ratings don't take account limitations and closures into the equation. Safety of funds counts most of all. And in that regard Bet$3.65 is deserving of the highest of ratings.

About the only genuine AAA rated places would be Pinnacle, Matchbook and Betfair where your account won't get limited or closed unless you try to swindle them.

Pinnacle paid me a $6,000 check when they closed to US players. I miss them so.

[Hareeba!]

There's no point in taking into account whether a bookmaker restricts accounts or not when coming up with a rating, as it is so widespread with only a very small handful of bookmakers that don't limit you that if you took account restrictions into account, then hardly any bookmaker would have any sort of high rating, and therefore if Bet365 had a far lower rating then the uneducated and ill-informed about gambling would think their funds aren't safe with Bet365, which obviously isn't the case, so it would be misrepresentative of what a rating should be representing. The fact is that every single bookmaker in the land apart from an extremely select few are on a crusade to try and identify every single long term winner or anybody with half a brain cell that are on their books as quickly as humanly possible and to shut them down as quickly as humanly possible, so to say Bet365 shouldn't be highly rated because they restrict customers is pointless, as pretty much all of their competitors do exactly the same, so there is no way to differentiate between Bet365 and pretty much all of their competitors on that issue.

The most important thing is that for whatever length of time that Bet365 allow you to bet with them, that your money is safe, and we can categorically confirm that is the case, so for that reason it is totally correct that they are highly rated. As even if a bookmaker came out and said we aren't going to limit any customers, if your funds aren't safe with them, then it's completely pointless, as great odds and no restrictions are only good if you are sure you will get your payout. So funds security is and always will be the number 1 issue when choosing whether to bet with a bookmaker, so given restrictions are so widespread and pretty much all bookmakers are the same in that regard and that because of that there is no way to separate the vast majority of bookmakers on this issue, the way to separate them is on how safe your funds are with a particular bookmaker.

On the subject of Bet365 though, with their recent announcement of £448m profits in the last fiscal year, if anybody should be made to take a decent bet from all customers given the money they have and the profits they are making, it's Bet365. In terms of all bookmakers, I think their restriction policies are costing all the bookmakers' millions as it is with the amount of recreational punters that are getting caught up in the crossfire of this restriction barrage so no bookmaker whatsoever should be turning away customers so I think stopping restriction policies will benefit all bookmakers, however Bet365 should really be the one that is made to take the lead on this matter given the position they are in.

I was speaking to a few mates the other day and they heard about these profits from Bet365, and when I told them that Bet365 won't take a £1000 bet or £500 bet or even a £5 bet off me, they couldn't believe it, and they all said that's a scam that bookmakers can't be allowed to make money solely off the backs of the mugs whilst not allowing anybody to win off them in the long term, and they said that they especially can't be allowed to make as much as £448m in one year solely off the backs of mugs whilst not letting anybody whatsoever win off them in the long term, and my mates were totally correct in their take on the issue. The general public, mug bettors, smart bettors and everybody else see these account restrictions and closures policies for exactly what they are, which is a complete and utter scam, it's a pity the people in power either don't see that or most likely are choosing to ignore the issue.

Whilst I understand what you're saying I do think that closures and limiting should be taken into account when assessing the overall merit/value of a bookmaking service.

Just accepting that it is inevitable does nothing to bring about the changes which are so necessary for the industry's long term appeal to customers.