HERITAGE CANCELATION PROMO ......please keep updated

[Dark Horse]

For the record, I've asked them to honor my ticket, that I never canceled! They canceled it, without my request to do so, let alone approval or confirmation, when I inquired what was going on with today's promo.

I believe that I'm clearly within my right to ask for this ticket to be honored, without taking a shot at the book, because this was a halftime promo, and my team (CHI +7) was leading by 8 pts at halftime. If Boston had been up at the half, I would have canceled, so there is no shot taking at all. (earlier in this thread I had assumed that there was shot taking involved, because I had already transferred my mindset to the fact that there was no promo. But there was a promo! And there absolutely was when I placed the bet last night ).

[Chuck Sims]

Checked late last night, the promo was still on.

[BigDaddy]

i'm stuck with a ** coming back to me with a $10 loss


what a joy.

[Dark Horse]

To summarize:

1) there was a halftime promo; this is not in dispute. It was advertised on their site all month, and is further supported by the fact that Hedgehog was able to cancel his wager at halftime.

2) I had a ticket on CHI +7, bet last night. When I read what was said in this thread, I called Heritage to see what was going on. I wanted more information. Not cancellation.

3) At that point, of requesting more information, they canceled my wager, without my request or approval to do so. I never agreed with this; the line had already moved in my favor. The betting clerk took that action entirely of his own accord, and without even telling me (Louis, extension 1043). While we were discussing the situation, he asked me to call back in five minutes, and when I did he had canceled the wager.

The point being: they had no right to cancel my wager before the game. It was my right, per their promo, to do so myself, at halftime, should I want to do so.

Everything at Heritage is recorded. Heritage is in the clear if they have a tape with me requesting and confirming the cancellation of the wager. That tape, I assure you, does not exist.

I asked Heritage, by e-mail, to honor my wager. Ticket number: 29694044-1 (in case Justin is looking at this).

[bettilimbroke999]

How do they make a "mistake" for a month, unreal, anyone with Boston -7 and wasn't allowed to cancel at halftime basically had money stolen from them

Hard to believe what is normally a classy book like Heritage would pull somethin like this

[bettilimbroke999]

Dark if you made a bet thinking there was a promo on Boston and weren't allowed to cancel at halftime I would 100% agree that you had been cheated and should be refunded your bet in full, but since you were told well in advance there was no promo you really have no case

[Dark Horse]

Incorrect. I placed the bet last night, long before any doubt of the promo being in effect ever came up. That came as a total surprise today.

The bet should stand under the conditions that were in effect at the time the bet was placed. These conditions can't be changed -keyword in such cases- retroactively. The entire betting industry is based on that principle (except horse racing. lol).

There either was a halftime promo, or there wasn't. HedgeHog offers direct evidence that there was. His bet was canceled at halftime. And this very thread contains a copy and paste of the promotion in question. The questions are: when did Heritage decide the pull the promo, and why weren't players with bets on the game informed about this?

[bettilimbroke999]

In all honesty you are a victim of your own precaution, had you not called and been informed that the promo was off and your bet stood you would've won and never known that there was no promo, since you did and were informed long before gametime I feel they should've allowed you to cancel your bet which they did, but of course if you can get Heritage to pay off on the bet then congrats I think that would be great.

But had Boston come back 2nd half and covered the spread would you have accepted them taking the money from your account? I highly doubt you would feel the bet stands in that situation

The shocking thing here is that many ppl after seeing the promo up the whole month and still on the perks page may have made their bet and never been informed the promo was off, a fair percentage may have had Boston and called to cancel and been turned down, if that's the case Heritage stole their money

[Dark Horse]

Dude, I pointed out the problem to SBR long before the game went off. This is all on record. If you want to make the case that my bet shouldn't stand because I read this forum, be my guest.

I was asked if I wanted to cancel the bet or not, after the bet had been canceled! As already pointed out, I did not, because the line had moved in my favor. If I wanted to get out, I would simply buy the other side for -6.5. But the clerk had canceled it, wrongly assuming that I wanted that. While we were discussing this matter, he offered that I speak to a supervisor.

So, please, read the thread, before adding your assumptions.

[Vince Lombardi]

[bettilimbroke999]

So you're saying you spoke to the manager and he forced you to cancel your bet against your will, just refused to let you keep a bet you made, DH dude I mean c'mon this doesnt sound very likely, you say you could buy the other side but it was -108 I mean do you really want to lose 8% tryin to hit a half point middle, sounds like you had no problem cancelling the bet until you saw Chicago killin em and then you start the storytellin about how you really wanted the bet to stand and they misunderstood you

You're goin back and forth sayin you wanted the bet to stand IF there was a promo that you could cancel at halftime and then saying you would've let it stand either way, if you were clear that no matter what promo or not you want the bet to stand on the phone Im sure they would'nt refuse to let a bet stand, it wouldn't make any sense

VH1 SBR Storytellers

[Dark Horse]

The bet was canceled without my request, approval, or confirmation. That's all you, personally, need to know.

If you want to continue your fantastic guesswork, please don't let me keep you from it.

[pimike]

The bet was canceled without my request, approval, or confirmation. That's all you, personally, need to know.

If you want to continue your fantastic guesswork, please don't let me keep you from it.

Why didn't you just rebet it then?

[Dark Horse]

Because the line had changed in my favor, because I still had my ticket number and never asked for or agreed to the cancellation of the bet.

There are two issues here.
1) the halftime promo
2) the bet itself, regardless of the halftime promo.

It is easy to mix these up. But because the line had changed, even if the promo had been withdrawn, I still had a good bet. For this reason, I never asked for the bet to be canceled. I didn't call them about that. I called about the cancellation of the promo. And that was the topic of discussion, when the clerk asked if I wanted to speak to a supervisor. That supervisor never picked up the phone. So I didn't get to discuss the possibility of keeping the promo, for my personal benefit. I knew they were wrong to pull the promo without notifying players. But that still didn't have anything to do with the cancellation of the bet itself. That was and remains a separate issue.

I think the clerk got confused about it as well. The lack of clarity about the sudden cancellation of this promo was very confusing in real time. So he thought he could help me by canceling my bet. This happened, without my asking for it, between phone calls. He ended the first phone call by asking me to call back in five minutes. I assumed he wanted to find out more about the promo in that interval, but when I called back he had canceled the wager...

For the record, all bets, including cancellations of bets at halftime of this promo, are on tape and the player is always asked to end the conversation with account number and password. That is standard practice, and as far as I'm concerned is the only thing that matters here. I didn't see this in clear perspective immediately, because, again, when you're confronted with stuff like this in real time, it's confusing, so I needed some time to separate the two issues outlined above.

Anyway, I'll let the tape speak for itself. Based on it, there should be no controversy at all. If there is a question after that, I'll ask Justin to look into it.

On a sidenote, if you disagree with my reasoning regarding the line movement in my favor, try the reverse. Try canceling a bet with a book after the line has changed in its favor. Ain't going to happen...

[bettilimbroke999]

Good luck DH but I dont see it happening, I mean there was confusion about cancelling your bet, they cancel it and then you wait til after the game to let them know you didnt want them to cancel it

Im not tryin to be a dickhead here, Im just sayin thats the type of confusion that should probably be sorted out as soon as possible, its hard to see the book letting you wait to see the result of the bet to let them know whether you wanted to cancel it or not, bc there would probably not have been as much confusion had the bet lost

[Dark Horse]

Wrong again. But a good point. Glad you brought it up, because it needs to be clarified. This is where the dynamic of the promo comes in.

I didn't wait until after the game. I waited until halftime (and used this thread to document the whole thing) Why? Because it was a halftime promo..! At halftime my team was beating the spread by 15 action points. That means, and I hope you will at least take my word for that, because it's not on tape, that I would NOT have canceled my wager.

Now read back in this thread to what HedgeHog said. He DID cancel his wager at halftime. How was he able to do this? Because Heritage knew very well that they were wrong. If they were right, there is no way he would have been able to cancel it.

The very nature of the halftime promo proves that I wasn't taking a shot. Unless you want to consider that type of promo itself a way of taking a shot. In which case Heritage might disagree with you.

In you then want to switch back to the argument that they canceled my wager because they had canceled the promo, then I go back to the line movement in my favor. I could have gotten +7 and -6.5 without any problem (only not at Heritage, because the promo doesn't allow that). Either way, my bet is good. Either way, Heritage had no business canceling it. Thank goodness for recordings.

I'm just sorry that this happened out Heritage because it's a favorite book of mine. But I think that everybody, including people at Heritage, was confused about the dynamics of what was unfolding in real time. Decisions are made in an instant, but only when we sit back and take the time to look at the bigger picture can we truly determine if those decisions were right. Often, they could have been better. Therefore, based on the integrity that sets Heritage apart from most other books, I feel quite certain that they will end up honoring my wager. All the Heritage players in this thread have spoken very highly of this book. Their reputation is well deserved. I think they made a mistake, and trust that they will recognize it.

For the record, I used to be more involved in the past with sportsbook disputes on this forum (sexygamblerchick, and obvious shot takers at Actionbets come to mind), and always tried to be as impartial as possible. I tried to do so here as well, and, as usual with this type of stuff, it clearly took me some time to get from A (confusion) to B (clarity). If my personal involvement in this possible dispute has clouded my judgment, I do apologize.

At no point in this thread have I or any other Heritage player here accused the book of any wrongdoing. We love this book. So as far as I'm concerned, what transpired yesterday just falls under confusion and miscommunication. These things happen. And with a little goodwill they can be resolved without conflict or stepping on people's toes.

[bettilimbroke999]

It sounds like you basically want them to honor the promo that they told you had been cancelled, clearly since some ppl didnt know it had been cancelled (they simply weren't told) they called and ask to cancel if they were on Boston and Heritage wisely let them cancel but since you knew the promo was cancelled I dont know if u can force them to have the promo or not

I honestly agree with you that since they advertised the promo for a month how could it have been a mistake and that it should stand but idk what they were thinking suddenly cancelling a promo they had advertised on their home page and their perks page for a month and it was on their perks page even after the line was up so clearly very confusing, but its apparent that they cancelled the promo and they let you know and let you out of the bet way ahead of time, idk if they are obligated to go forward with the promo since they advertised it so long even though they told you it was cancelled but I do feel Heritage dropped the ball big time on this promo

[HedgeHog]

Heritage should have emailed or phoned clients that the promo was pulled. In fact, I remember getting a call from them to remind me of upcoming promos. At the very least, they should have made an effort to notify us that they were not going to honor something they advertised for weeks on their perks page.

[Dark Horse]

Update. Heritage is looking into this.

I was asked to pass this along:

PS. Likewise, any other SBR member that had any issue can contact me and I will likewise address their concerns. I would ask you to pass along my email address to them, outside of the forums, and I will make it right for all members.

I think SBR doesn't allow the sharing of e-mail addresses in pm, but I can pm you the name of the person in question (if you don't already know it). This name comes before the standard "@heritage.com" address.

[BigDaddy]

dark pm me the name that goes in front


why would sbr care that you post a helpful email?

thank you

[Dark Horse]

final update: Heritage honored my wager.

I didn't even ask for it. I simply brought the issue to their attention, asked them to listen to the tape, read this thread, and see if they agreed with my analysis.

These guys represent the gold standard of honesty and integrity in the industry.

Thanks to SBR for offering a platform where this could be documented almost in real time; before, during, and after.

[Dark Horse]

Before I forget. The thread continues.

There will also be a make-up game for the promo next Thursday: Lakers at Cavs.

[BigDaddy]

just spoke with Mike and he was very understanding of the situation and he is the guy to talk to if any problem ever happens again.


and they are having another one next thursday

[bettilimbroke999]

Classy decision by Heritage, Im glad they decided to honor this promo, it was ridiculous to advertise it for weeks then claim it was cancelled with no notice so I think they made a very fair decision

Congrats on gettin paid DH

[spongerat]

heritage is a pretty good book so i'm glad to see that

[pimike]

Remember Heritage is the Players Club, they are there for us! No other book is keeping that kind of mind frame. Heritage cares about their people. They offer things no other books do.

[Chuck Sims]

Before I forget. The thread continues.

There will also be a make-up game for the promo next Thursday: Lakers at Cavs.

Who you got Lakers or Cavs?

[HedgeHog]

I don't see the LA/Cleve promo. Are you sure it's a go tomorrow?

[BigDaddy]

http://www.heritagesports.com/index.asp

its on


thinking dog again

[Dark Horse]

For lines up to 4.5 I'll take the Cavs.

[flyingillini]

I wouldn't even think about using another book besides Heritage. To me, they are the best around. Their customer service is top notch and a step above the rest.

[pimike]

I am leaning towards Cavs here

[BigDaddy]

took +3


should have known the line would go down

damn

[pimike]

[QUOTE=BigDaddy;2996767]took +3


should have known the line would go down

damn[/QUOTE
Well I'm not a big NBA guy but it's seems to me Cleveland has their number.

[Chuck Sims]

I screwed up. Line dropped to 2 1/2 so I took the Cavs. Damn it.