Well that's great and all that millions arent missing over there but it doesnt change the fact that having employees (and low level ones at that) know player PWs is an extremely flawed system. Its 1.) not necessary and 2.) dangerous. Poker Stars (and every other poker site I have ever used) seems to do just fine without it. And their response to me questioning it is like "oh well 1.) were honest and 2.) were in Panama and no one can log on while being it Panama." Sick security.
Tbh, I dont understand why everyone isn't discontent with this system. Tell me why this couldn't happen:
Employee xyz memorizes a player login and PW over the course of a day. They are dishonest or angry at the company or the way the player spoke to them. They then get home, load a VPN, log on to the players account and do whatever they want.
Seriously, am I just missing something?