Bookmaker - will not reissue check that bounced

[Chcbleachers]

A check withdrawal was requested from Bookmaker in October - check arrived in November and was cashed in the middle of the month. Two weeks later, the check was REVERSED by my bank because the issuing bank would not issue the funds.

Next steps - all appropriate documentation supporting the claim was sent to Bookmaker including the screenshot from the checking account where the funds were reversed AND the letter from the bank stating that the check was not honored.

Bookmaker opened a 'case' with the processor about the issue - latest update from Bookmaker is that 'they show the check was cashed in late October' and that there is nothing else left to do on it. This is despite all evidence and documentation showing the exact opposite.

And now they are asking me to send all of this information AGAIN to them. Does this sound like a gambling website that you think merits an 'A+' rating on here? While it's GREAT they send the checks within 1-2 days, it doesn't do a whole lot of good when they BOUNCE when you try to cash them.

I will make it my life's mission to warn others of this type of treatment from Bookmaker until I am made whole of what is rightfully mine.

[Stallion]

Fill in an SBR Complaint form.

[relaaxx]

been saying Bookmaker sucks for years. polls here say different. this is different not paying on a bounced check. file a complaint. if your facts hold true SBR will help. good luck, hope you get your money.

[Chcbleachers]

Already did. NOTHING.

Again, Bookmaker has an A+ rating?? Really? This is embarrassingly pathetic customer service especially in light of all of the supporting documentation that has been sent to them showing that the check BOUNCED.

[Chcbleachers]

Thank you! It's tough enough to win as it is.....yet when players do, we should at least get paid out.

[bitcoinLuke]

Its 2018, almost 2019, who still uses checks?

[HedgeHog]

Its 2018, almost 2019, who still uses checks?

People who want to avoid the volatility of bitcoin. I request one or two checks from my sportsbooks every month, and I'd be pissed too if they started bouncing.

[lonnie55]

People who want to avoid the volatility of bitcoin.

There's actually no volatility risk except between the moment you receive the bitcoin and the moment you convert it back into USD and vice versa.

[jjgold]

Bitcoin most non volatile currency in world now

[baseballstud]

Can’t you have them wire instead of a check

[InsiderHer]

Bitcoin most non volatile currency in world now

JJ, you don't say. Share with us one other currency that has lost more value over the last two months...

[deltgen]

You guys with the answer of "use a different withdrawal method"--WTH? In the future the OP may or may not do that, but that has nothing to do with the problem here of a book--a top-rated one, at that-- is sending out bum checks. Good luck, bleachers.

[Chcbleachers]

Thanks - I think I will need some luck here as the fine decision makers at this alleged A-rated site don't understand how to interpret clear evidence from a US banking institution outlining how the check they issued was not honored.

Regarding the payment methods, I agree that there are other methods that may be less problematic. I've always preferred the check route - yet to the points of others, if this site is going to offer checks as a withdrawal method, then they better (1) make sure they don't BOUNCE and (2) if they do, they should scramble to fix the problem versus dragging their feet on it with incomprehensible excuses.

After the latest submission of non disputable evidence that their check was not honored, there has yet to be any communication from them to me acknowledging anything. Brilliant. You'd expect more from an 'A+' rated site, yes??

[infotimbo]

definitely. In which way are you communicating with them? I don't think I ever got a reply to an email at all...

[ChocMilk23]

Very disturbing keep us updated

[yahoonino]

wow boomaker is one of the best I'm very surprise,,,,

[Optional]

Thanks - I think I will need some luck here as the fine decision makers at this alleged A-rated site don't understand how to interpret clear evidence from a US banking institution outlining how the check they issued was not honored.

Regarding the payment methods, I agree that there are other methods that may be less problematic. I've always preferred the check route - yet to the points of others, if this site is going to offer checks as a withdrawal method, then they better (1) make sure they don't BOUNCE and (2) if they do, they should scramble to fix the problem versus dragging their feet on it with incomprehensible excuses.

After the latest submission of non disputable evidence that their check was not honored, there has yet to be any communication from them to me acknowledging anything. Brilliant. You'd expect more from an 'A+' rated site, yes??

Don't worry.

They will re-issue a check as soon as their PSP confirms the payment was not honored.

They usually want to see the actual cancelled check, or need to wait until the PSP bank confirms it.

It's not unusual they would not accept anything else you want to offer as proof.

[HedgeHog]

There's actually no volatility risk except between the moment you receive the bitcoin and the moment you convert it back into USD and vice versa.

True, but I've been losing 1-1.5% on every BTC transaction recently--even for the short period of time I'm in it. It's a necessary evil for now, but I suspect BTC will eventually go bust.

[Chcbleachers]

UPDATE: Finally spoke to someone at Bookmaker in the Payouts department over the weekend who was able to look into the issue in depth. He confirmed that they had made a mistake and were reviewing another check that had been requested during that month versus the one that had bounced. Funds were returned to my account and the dollars re-requested.

Still frustrated that it took no less than 8 requests to get to this outcome, yet relieved that they finally made it to the proper conclusion.

I suppose the next step here will be to look into this BITCOIN silliness next and test it out with small dollar amounts. Good luck on the bowl games, fellas.

[HedgeHog]

Good to hear this was resolved.

[relaaxx]

good to hear funds back in your account. your time and worrying should also be worth something. without you asking Bookmaker should given you some free play or something. something anything for them screwing up and making the whole procedure harder than it had to be.

[Flipper]

I remember the days when they would Fed Ex cash inside of a magazine!

[relaaxx]

I remember the days when they would Fed Ex cash inside of a magazine!

been doing this a long time. got some strange payouts. never got cash in a magazine. feel like I missed something.

[Mr. NBA]

been doing this a long time. got some strange payouts. never got cash in a magazine. feel like I missed something.

Was thinking the same......lol.

[HedgeHog]

been doing this a long time. got some strange payouts. never got cash in a magazine. feel like I missed something.

I have, but not from Bookmaker. It was a smaller book that was sending me $500 a month to pay off a 5 or 6 grand debt. So that's how I got paid for a year until they paid it off. Got five $100 bills each time. Just wish the the magazines were more interesting. If I have to wait a year or so to be paid in full, at least send my money in Playboy!

[relaaxx]

I have, but not from Bookmaker. It was a smaller book that was sending me $500 a month to pay off a 5 or 6 grand debt. So that's how I got paid for a year until they paid it off. Got five $100 bills each time. Just wish the the magazines were more interesting. If I have to wait a year or so to be paid in full, at least send my money in Playboy!

that's funny and I would be fine with this payout old school method

[Barrakuda]

Bitcoin most non volatile currency in world now

[sweep]

I have, but not from Bookmaker. It was a smaller book that was sending me $500 a month to pay off a 5 or 6 grand debt. So that's how I got paid for a year until they paid it off. Got five $100 bills each time. Just wish the the magazines were more interesting. If I have to wait a year or so to be paid in full, at least send my money in Playboy!

1vice?

[bettingman6]

Bitcoin most non volatile currency in world now

Are you serious? I looked at a chart for Bitcoin simply in December of this year. In a number of days, bitcoin’s value can go up or down as much as 25%. If you bet on NFL games Monday morning, you basically have to hope that bitcoin’s value doesn’t go way down in the next week. (Assuming you win at least some of your bets.) And by the way, for in case you’re not aware, the general trend in bitcoin in 2018 has been down.

I can’t imagine that the dollar is this votile. And, frankly, the value of the US dollar to the Euro or Canadian dollar is completely irrelevant for over 99% of people. People who have international trade jobs are basically the only people who need to care about the value of the dollar, although it can sometimes provide a weird talking point for politicians.

[bettingman6]

Bookmaker is so highly rated because (supposedly) they don’t limit winners.

I wish the Greek book and Pinnacle operated in the US. They seem to be the only books with perfect customer service. And supposedly they (like Bookmaker) don’t limit winners, either.

I always get pissed off when I see these foreign sportsbooks where half of the events being betted on are occurring in the US. And if you try to register, you’ll learn that they let people from every single country in the world except for the US and sometimes France register.

[danwinkler]

More details please. How much was the amount. Which country are you from?

[mngambler]

no worries, guys building Dapps on blockchain are already working on sportsbook options, all these costa rican sh*t books will go bye bye real soon once you can use smart contracts on blockchain to book bets, no customer service reps you can't understand, no 'pending' bets for hours on end, instant (and I mean in 1 second or less) deposits & withdrawals, it's all coming in the next 1-2 years and it's going to be glorious

[bettingman6]

no worries, guys building Dapps on blockchain are already working on sportsbook options, all these costa rican sh*t books will go bye bye real soon once you can use smart contracts on blockchain to book bets, no customer service reps you can't understand, no 'pending' bets for hours on end, instant (and I mean in 1 second or less) deposits & withdrawals, it's all coming in the next 1-2 years and it's going to be glorious

I hope you’re right. Frankly the Supreme Court ruling has changed very little about gambling in the US. In fact I’m not even sure what it’s changed. It’s seemingly the most overhyped Supreme Court decision of all time.

I use betonline and Bookmaker because they’re good compared to other US books.

[BIGF23]

Not biggest fan of Bookmaker. Much better options out there for US players.

[indio]

I used to get checks from many places, and I always knew that there was about a 5% chance that any check from even a reputable place would bounce because that's what happens when processors suddenly pull out or accounts that checks are written on are suddenly closed due to the gambling nature of the accounts, or the out of country holds. It's all part of the game, and out of somewhere around 60 checks, I think I had 4 bounce, and those 4 were all made good on the next check. Went to BitCoin a few years ago, and it's SO much easier, faster, and convenient, and reliable. Sure, it's a bit of a pain to get set up and get used to how to do it, but once you do, you'll never want to use anything else. You can have money into your personal bank accounts in 2 or 3 days, and you never have to leave home to do it, and never have to worry about a reversal.

For those who are worried about the price fluctuations, don't. Most wallets will text you the very instant you receive BitCoin, and you can turn that into cash almost instantly when you transfer it to an exchange. At worst, you might lose 1%-2% if you happen to catch a fast down slide, but you're just as likely to gain 1%-2% on an up slide, and it all evens out in the end. Some exchanges have small bitcoin to cash fee's, but they're minimal.