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Joco have you filed a complaint with SBR ?Comment -
Not sure what is going on with Nitrogen but poker tables have definitely lost a lot of traffic there and people in chat still complaining about account freezes that are taking over a week. Not sure how sportsbook ratings are done but Nitrogen should be lower even though I havent had a problem there. A freezing of multiple accounts with some already unfrozen after two weeks is enough cause for concernComment -
I just submitted my problem to I got frozen.. on Thursday, few days after being told my account was in good standing from support ticket...nothing changed from that day til day I got frozen ..won't even allow me to chat in Lobby everything is frozeLast edited by No1isbetter; 02-24-18, 04:44 AM.Comment -
Submitted my complaint yesterday here, and submitted a thread waiting for moderator review here.
My situation is very odd as they froze me after a deposit, but you guys will see thread soon, once mod approval..be prepared it's very long. Waiting just two days now, but I gotta wait til Monday at least for the guy who is doing my "investigation" to get back to work..between all these bs freezes and chat mods telling users to kill themselves in the lobby, or mods making racist comments too me..it's going downhill and fast.
To op, I wouldn't expect any news of anything or resolution till minimum on Monday, way they made it sound the "security" team doesn't work weekendsLast edited by No1isbetter; 02-24-18, 05:01 AM.Comment -
Still no news about the support team in nitrogen. 12th day today.Comment -
They message me now. This is so funny.
It means that you are under investigation for possible multiple accounts, please allow us to take this opportunity to remind you of our house rules regarding multiple accounts:
"Multiple Accounts: You may not, under any circumstances, create multiple accounts for the purpose of defrauding Nitrogen Sports. This includes, but is not limited to, multiple accounts created to circumvent our betting limits or multiple accounts created to take advantage of our affiliate program. Accounts created to defraud Nitrogen Sports, as decided in our sole discretion, run the risk of having the offending bet(s) cancelled from those accounts and/or those accounts permanently closed. In the event that your account receives funds in error and need to be recovered, Nitrogen Sports reserves the right to treat multiple accounts belonging to a single user as one when recovering funds."
I got single account only. I'm checking nitrogen only in my home wifi.Comment -
Many many peeps have multiple accounts, I myself have on accident probably creates at least 20+ instant ones by hitting wrong button I never used...that’s not what there concern is. It’s possible fraud and that’s why they froze ure Account and investigating..just because it’s btc it’s not Wild West where anything goes...there are terms and conditions listed like the one you just posted regard multi accounts and what they can do to recover funds from fraud......I don’t think that is funny at allComment -
my comment is NOT directed towards Mr. Jocoshare, but I want to talk about Nitrogen terms regarding multiple accounts. This has come up before and still the issue is unclear in the terms.
Read the terms, he posted them right here for us.
It does NOT say players are prohibited from having multiple accounts at Nitrogen. It specifically calls out:
"...may not...create multiple accounts for the purpose of defrauding Nitrogen Sports. This includes, but is not limited to, multiple accounts created to circumvent our betting limits or multiple accounts created to take advantage of our affiliate program."
OK so I read this to mean the spirit / intention of what they are saying is they don't want to have a player hitting max bets across multiple accounts. Also don't want someone scamming their Affiliate program by doing something like signing up themselves over and over again and claiming affiliate commissions.
The line "includes but not limited to" allows for other situations. Such as abuse of poker freerolls, bonus bets, etc.
But in the terms it does NOT imply they have a problem with a regular joe say betting 0.001 up to 0.1 BTC per game to play with an account, then bust out and/or cashout....then creating a new account for a fresh start. Assuming the player does not cloud the issue by that meaning no poker, no free bonus bets, just plays sports wagers and parlays.....then there should not be a problem.
Bottom line the terms does NOT clearly say they prohibit multiple accounts under any circumstances. Nitro could easily word it that way if that's what they meant.
Is this splitting hairs?? I don't understand why the terms leave open interpretation to allow multiple accounts by a player. It has always made me uncomfortable about Nitro and them possibly putting a freeze on account. These type of reports have sprung up time and again, not just recently. Players don't want to be frozen with no explanation for more than a day or two, assuming they did nothing wrong. So in Nitro, there is a fine line between actually good "Security" vs. them using security as an excuse.Comment -
They kind of have to allow multiple accounts when they have a 1 click signup button on the front page.
Plus in reality, the top books don't just blindy penalize people for multiple accounts either. If there is a plausible reason, new account signup bonuses have not been taken on both and they havent been used together to circumvent max limits, they will overlook it. Betonline had a 6 figure bad beat jackpot winner last year who they found had multiple accounts, but they still paid him for example..Comment -
good point Optional, but we keep hearing these reports about Nitrogen specifically - freezing player accounts and not concluding investigations in a timely manner. They "allow" multiple accounts but seem to use this grey area arbitrarily against the player's best interest.
I tell you this, I got a lot of BTC but I never feel comfortable to deposit one of them at NitrogenComment -
They do seem to be having more investigated accounts than in the past. And taking too long about them.
I wonder if that has anything to do with them making it known poker player reports of collusion result in account suspension. Can imagine tilted poker players would take advantage of that..Comment -
Good Evening
After a deep review from your account we found an overlap with other accounts such as 4307256 and 1416739. Also you have abuse from marketing Esports promos and transfers.
Referrals
Self-referral is not permitted and is considered abuse of the affiliate program. Fraudulent affiliate accounts which are used for self-referral are subject to be permanently closed and funds retroactively debited for all fraud affiliate payments.
Your account will be reopened but your transfers option has been disabled.
Please keep in mind, if we find multi-accounting activity going forward, your accounts could be blocked and the funds may be seized.
Best regards,
William
Now i know the reason i know 1416739. Hes my friend. He stay at me for 1month. They should tell me that so i could explain. I dont know the other guy. Did they explain that my account can use now? But i cant transfer coins or withdraw? Sorry not good in english.Comment -
Good news.
And thank you for updating the thread with the full story
They don't ask you up front, as they do not care what your explanation is unless they find a breach. They look for evidence that you have taken advantage with the connected accounts before needing to ask you for an explanation.
It must have been obvious to them from data that 1416739 was not actually you so they had no need to ask..Comment -
OP said he initiated withdrawal on Feb.13
Took Nitrogen 11 days, until Feb.24 to resolve it
Unacceptable amount of timeComment -
^^^ now you are just being unreasonable.
Guy referred a friend who also logged in from his home internet.
You should be damn impressed that Nitrogen looked into it well enough to try and clear him without just assuming he was up to no good. And without having to ask him a single question..Comment -
11 days = a ton of time if that's your money frozen
Also I must have missed that OP got paid a referral commission for his friend. I mean, we already determined and agreed that Nitro DOES ALLOW multiple accounts if no abuse happening.
also this is just one recent case. How about all the other reports we hear about...is it justified to freeze the account?Comment -
How long should have Nitro been allowed?
How far do you think they should have gone in order to clear him?
Should they have said we have to penalize this person for "obviously" referring himself and forgetting to not log on with both accounts at once as we will be bashed if we take longer than 24 hours? 48 hours? What is your time limit on this? Do you know what is required? Should it just be automated or should someone with proper knowledge look at it after that? What does this person have to do? How long does it take? Can they be forced to fit a timeframe to do the job properly or is it a bit like an art reading hand histories and betting histories and making a proper and fair determination without assumptions involved?
Or maybe they should just not investigate player reports very well as Americas Card Room is currently being bashed for?
You seem so sure of everything going on here that you feel the need to bash them over and again... so surely you have all these answers!?.Comment -
My streaks are still on going. Hahahaha.
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Optional the point I'm making is Nitro opens the door to this grey area with multiple accounts.
I will not personally use a site that hasn't figured out a way to clear the grey area out of the equation. There is little appeal to having an "anonymous" Nitro account, only to be subject to the possibility of an account investigation and freeze.
Maybe my view could best be said if they at Nitro put themselves in a position to be paranoid about account abuse, then it makes me paranoid to fund an account there.
And I had a question that still goes unanswered. We heard "more than one report" of a player asked what IP address they normally use to access the site. How would I ever answer that correctly? Am I supposed to keep a record of every IP address I use? Not everyone is technologically inclined to do so.Comment -
Yeah, you have made your point that you wont play there maybe 15 times I have seen.
Like I said I think you are being unreasonable.
And obviously do not have the have the answers to back up your judgement either, so you can add ignorant to that as well.
But feel free to prove me wrong and try to answer some or all of those questions if you can. Trying might at least help you realize it's not as easy as you obviously think..Comment -
I'm not the one running a book, Nitro is. How about they come answer the questions you posed?
You're correct that I don't have the answers for them, nor the time and interest in doing business with them under the current circumstances. Don't get me wrong, as I said before, I would love to play there, but they haven't earned my confidence. I'm sure not the only one. And Nitro probably has enough players not to care anyway.
I bring up a couple valid points, I think. If you disagree and hold an opposing viewpoint, then I respect that. Don't believe I deserve to be insulted and called ignorant about all this (even if you're right!).Comment -
I was just going to ignore this ridiculousness. But think you may be serious so will answer.
No you dont have to keep a record of every IP you use.
Whatever you have read or misinterpreted I guarantee not being able to name your "usual" IP (??) will never be a problem for you there or anywhere else..Comment -
So you don't have the answers. Won't listen to someone who does half half an idea and don't understand why you would end up being called ignorant after repeating the same judgements that come from your own self admitted ignorance on the subject SO MANY times?
Let's just go back to unreasonable then.
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take a nap, friend
I turned left and you went all the way righteousComment -
Hot...I respect your opinion on Nitro though I do disagree as IMO as a user for many years I believe it is top notch A rated book...If you look at this specific case the OP I am sure new he violated terms.....after the case was resolved he all of a sudden remembered his friend stayed with him a month and used his Ipad to wager....come om now...try that with any book Fiat included and you will be investigated...Theirs more too it and I think Nitro was ok per there terms to freeze his account....Bottom line is these books are out to make money and the terms are there for there protection and us players esp in some countries have to deal it and use forums like SBR to make sure we play at books that are trust worthy..Nitro is just that a Trustworthy book that I personally Rate an AComment
